upgraded to a swim-out room in the top vip section of the hotel, which had its own pool, pool bar and restaurant, which we really enjoyed

on excursions should have been better, especially for having to pay for drinks at the excursion bar and then only having beer as an alcohol option on the boat

away for dinner some nights because they are no longer take walk-ins some guests forced to use room service in those situations once room service didn t show up main buffet closed most nights

phone in room did not work and app/site to order room service never worked

- pool bars are very much understaffed, only 1 bartender per pool bar and there are long lines to get

food was mediocre except for the breakfast buffet and the beach fiesta

the spot is amazing all the staff in the spa superfriendly

breakfast buffets were amazing

the spa was wonderful

30 as an option for people who didn't eat breakfast

pool and other amenities, staff

breakfast til late night room service the foods offered were varied and delicious

s not repaired during my stay) - i booked the hotel in my first stay for 240 dollar per

without beach shoes, there is a clear risk of injury

plenty of lounge chairs by the pool and on the beach

the kindness of breakfast staff in the nest restaurant

kids club, worse i have ever seen

the family selection is ideal for family with kids

the kids club at the beach could have been better.

very nice pool and food was good

the staff they were very kind with us. the room was very great, very spacious excellent pool.

call this all inclusive-if you cant even eat at the restaurants each night,also theres no free room service

clean hotel with great pools and a good variety of food

spa was really good

location, lots of things to do for both adults and kids, excellent food in both buffet and a la carte restaurants

the gym was absolutely gorgeous and the shows were fun and pretty quality

fitness center and pool

the pool areas were great, lots of activities to do around

kids space staff was not good

clean pool

the breakfast was good and the pool was amazing

outdoors by the swimming pool

a clean and refreshing swimming pool

rooms were clean, cosy, plenty of space, also a great pool, it’s away from tourist areas, quiet, tranquil

we enjoys the restaurants, bowling, water park, mini gulf and the swimming pool

would have liked to see a coffee bar or cafe option during the day

a lot things to do,(the gym is big, a lot of pools, a mall, dolphins, a big game place) the night shows at the theaters (+)spa, gym (+) the spa and the gym were very good, nothing compared to the different mindset of the rest of the hotel

not a really wonderful experience to wait with two small kids

the food was excellent, room very comfortable, pools and beach awesome

kids loved the barcy water park & playing at the beach

service in the sports bar (only) was excellent

we felt like the service at the bar was great and the food was really good the entire time

i missed a 40% off on a massage from their spa (spa is amazing by the way) because the girl at the booking services failed to let us know upon

e iguanas variety of activities (some free like amazing mini golf course some pay like bowling) a tiny cenote inside the hotel

she provides a very affordable laundry service and there is a cute cafe downstairs

wi-fi reception a bit shaky

t the hosts offered that we could lig on to their private wifi)

the wifi was slow in my room. thats the only negativ point.

poor wifi connection

downside was that the lifeguard at the kids water park spent most of the time watching videos on her phone instead of paying attention, which

water park

could not find napkin or life guard in the kids water park when my daughter got a bloody nose

nice water park

we did not have the chance to use the water park

pool schedule was too short, wished they let the pool open longer.

eduardo ,the bar tender, prepares amazing cocktails

the disco was in renovation, but the bar was great.

not sure) the kid’s part of the property is closed and under renovation, which means there were kids allowed in certain areas where they would (under normal circumstances) not be allowed

and the night time room service food was not

party vibes and a big bar in the pool and the other a walk away with the kids club, play park, water park, kids pool and more family oriented pool as well

property had it all; newly renovated, beautiful rooms, lots of pools, and wonderful kids water park

gym wasn't available

i a junior suite- 2 bedroom suite, very spacious, clean and very functional fir the family with kids

car parking should be bigger

location, family oriented resort with water park

the kids water park was great, along with the kids programming.

i love d water park and the pool. my kids love it

water park is a tiny area for young kids

the kids and teens clubs are amazing

the last bar close at 12am

we lounged by the pool each day, made use of the fitness centre, and did aqua aerobics every afternoon

my room downstairs busy traffic with room service people very noise

food from room service wasn t great but it was included in the price and 24-hours so it s hard to complain

they closed a pool bar early that 80% of your guests used

realised that a heavy sales is working at every house to sell you loyalta program pushing you for breakfast with staff for which you have to pay deposit to book a table in the hotel which is all

love the breakfast but not so much the lunch or dinner

massages at the spa were amazing

place for stay with kids

it did not bother us too much as our kids were small so tired by then but if you were relying on good entertainment, you would need see

the resort is approx 10 mins drive from tulum, 8 mins drive from xel-ha water park

a couple without kids, there were way too many kids

great for kids above 6+ who know how to swim

considering the location was pretty remote the restaurant and bar prices were very reasonable, the food was fresh and prepared to the highest standards

say that the larger pool under the arches could benefit from music and someone attending at the bar (there is a beautiful bar in place so this might be in the works)

no early breakfast availability.

shame that there was no breakfast

breakfast option wasn't good-only one cafe no place to eat dinner - near hotel hotel room porch was

room , cenote was beautiful, good pool, everything you need to have a get-away relaxing

cenote’s tour very well organised and the room comfortable and modern with the nice view on the pool

kids club has great facilities including a dedicated water park and a climbing wall, it also caters for children from 3yrs old which some don't

the gym was excellent

the breakfast buffet was very good

kids club did a great job for safety and the kids begged to go back

in the main restaurant, seafood restaurant and mexican modern equipment and large variety in the gym good quality spirits included had a great massage in the