poor wifi connection

t the hosts offered that we could lig on to their private wifi)

what is on the their site no pretention but good service and comfy, good pressure in the shower, wifi in the room and plug near the bed, near

the wifi was slow in my room. thats the only negativ point.

wi-fi reception a bit shaky

location, very nice pool and facilities, big room and comfy bed

the pool is very nice

clean pool

the pool is the perfect spot to relax and get away from busy beaches

the breakfast was good and the pool was amazing

party vibes and a big bar in the pool and the other a walk away with the kids club, play park, water park, kids pool and more family oriented pool as well

property had it all; newly renovated, beautiful rooms, lots of pools, and wonderful kids water park

fun relaxing vacations with my familiy. kids had a blast.

the service and staff were very helpful and friendly the massage at the spa was unbelievable

didnt like that the water it the pool were cold, not alot to do in the facility, golf car and card are driving on the side walks

beautiful pools, beach, and lagoon. lobby bar was fantastic. cabaret was well worth the money.

wildlife, definitely kept kids entertained

our first day at the white sand pool, we had to hunt someone down to get drinks at the swim-up bar

the pools was immaculate and spacious

it was difficult to contact the spa to cancel my booking the next day bc nobody answered either phone line and all of the staff

water park is a tiny area for young kids

the kids water park was great, along with the kids programming.

i love d water park and the pool. my kids love it

location, family oriented resort with water park

when enquiring about transport to other towns nearby and bad information about given about the casino

the kids club at the beach could have been better.

the family selection is ideal for family with kids

kids club, worse i have ever seen

the kindness of breakfast staff in the nest restaurant

fantastic, completely unexpected, shows - great restaurants, with amazing dishes - good kids club, very

room was big and comfortable, the gym and fitness activities were great, the pools were great and the service was

service and room service was horrible

they had only 3/8 pools available (one was the kids pool) and they were not enough for all the people staying at the hotel

fantastic, completely unexpected, shows - great restaurants, with amazing dishes - good kids club, very

pool and other amenities, staff

without beach shoes, there is a clear risk of injury

plenty of lounge chairs by the pool and on the beach

breakfast til late night room service the foods offered were varied and delicious

s not repaired during my stay) - i booked the hotel in my first stay for 240 dollar per

away for dinner some nights because they are no longer take walk-ins some guests forced to use room service in those situations once room service didn t show up main buffet closed most nights

we were upgraded to a swim-out room in the top vip section of the hotel, which had its own pool, pool bar and restaurant, which we really enjoyed

- pool bars are very much understaffed, only 1 bartender per pool bar and there are long lines to get

whether trimming palm trees or cleaning the pool, every staff member greeted us with a smile and a friendly hola, making us feel like truly

- pool bars are very much understaffed, only 1 bartender per pool bar and there are long lines to get a

would have preferred that the pools here a bit cleaner

we didn't really like the pool outside our door

the spa was wonderful

there is definitely not enough bars or night life

direct beachfront spa amazing ambience top

the beach , pool and the food

the gym was absolutely gorgeous and the shows were fun and pretty quality

they have a great little kids club all the pools are super nice we actually somehow i accidentally got the premium package

food, gym was the best i've seen around. shows

pools, beach, beds, cleanliness, landscaping, pool activities, kids park

we enjoys the restaurants, bowling, water park, mini gulf and the swimming pool

more than 50 people in line for breakfast had to cancel my breakfast and went outside to have it

big with so much to do, very family friendly there is a bus that picks ups and drops off at each barcelo hotel and it was a double decker which ran about every 10-15 mins until 1 or 2am daily

not a really wonderful experience to wait with two small kids

we loved! barceló maya… the beach was the best place for our little kids

kids loved the barcy water park & playing at the beach

pool area is great for kids

the room was spacious enough for a family of 4 (with 2 almost grown kids)

there is so much to do, also sports activities such as mini golf, bowling, tennis, go kart (14 years plus

only thing that could be improved is the set up of the kids club

water park

quality of food , water park and everything was super clean

also, the kids water park was super fun my kid enjoyed it

there is also a water park for children and a skate park

the resort is massive, with multiple beach fronts, pool areas, a water park, numerous restaurants and facilities

the resort is approx 10 mins drive from tulum, 8 mins drive from xel-ha water park

great for kids above 6+ who know how to swim

beautiful ud83dude0d i loved the tour guide, he was so enthusiastic and informative and also the spa therapist was wonderful

also, my further suggestion would be to add at least one additional snack bar or drink concession near one if the pools furthest from the main restaurant

additional games such as a pool table or shuffleboard would be a bonus

breakfast was good

there was a family of monkeys above the pool and the the access to the park was outstanding

the pool was specially nice ,big and clean

comfortable room with bathroom, balcony and swimming pool view

close to highway, traffic noise, breakfast only after 9:00,

eduardo ,the bar tender, prepares amazing cocktails

reception and possibly on the beach where is udibile only the music from the swimming pool in some point

the bartender in heaven and the bar next to umo were beyond amazing

had room service lunch and no one came to take the plates away

beach, staff, food,pool parties,facilities. the best hotel for the price !

kids club has great facilities including a dedicated water park and a climbing wall, it also caters for children from 3yrs old which some don't

were promised an anniversary breakfast room service but we didn t get it and when we asked about it the front desk said nobody notated

t it was excellent)

the spa was beautiful

the spa was beyond everything i expected!