the kids water park was great, along with the kids programming.

location, family oriented resort with water park

i love d water park and the pool. my kids love it

water park is a tiny area for young kids

sea and pool water were really very warm - thanks to the amazing weather - but meant it was hard to cool

the pools were clean and a better option for swimming

ce only without kids)

small beach and many pools to enjoy, the staff is super friendly, special shout out to the lobby bar staff they were just amazing

they closed a pool bar early that 80% of your guests used

screaming, listening to music and singing very loud during the night as they were going from the bar to rooms

party vibes and a big bar in the pool and the other a walk away with the kids club, play park, water park, kids pool and more family oriented pool as well

property had it all; newly renovated, beautiful rooms, lots of pools, and wonderful kids water park

enough places to get wifi

had hoped the golf might be discounted for guests from the other resorts, tjis was not the

there was a bar too

has smart tv and wifi

wi-fi reception a bit shaky

what is on the their site no pretention but good service and comfy, good pressure in the shower, wifi in the room and plug near the bed, near

t the hosts offered that we could lig on to their private wifi)

she provides a very affordable laundry service and there is a cute cafe downstairs

the breakfast was good and the pool was amazing

the pool is very nice

rooms were clean, cosy, plenty of space, also a great pool, it’s away from tourist areas, quiet, tranquil

a clean and refreshing swimming pool

outdoors by the swimming pool

you can t see the ocean from the rooms or pool and once you get to the beach it isn t nice.

it was difficult to contact the spa to cancel my booking the next day bc nobody answered either phone line and all of the staff

wildlife, definitely kept kids entertained

pool areas are nice and the location is beautiful karla and roxanna were great.

staff members were very friendly, the other pools were great, the rooms were clean and spacious, the bathrooms in the room was amazing, the

the resort is approx 10 mins drive from tulum, 8 mins drive from xel-ha water park

it would be good to have a snack/ drinks bar at one of the pools at least

we basically got the (large, stunning) pool to ourselves for an entire day

considering the location was pretty remote the restaurant and bar prices were very reasonable, the food was fresh and prepared to the highest standards

visited the property with kids and it was wonderful

there was a family of monkeys above the pool and the the access to the park was outstanding

we used the kitchen to have breakfast

we went to a grocery in tulum and made ourselves a nice breakfast

shame that there was no breakfast

breakfast option wasn't good-only one cafe no place to eat dinner - near hotel hotel room porch was

kids club, worse i have ever seen

the family selection is ideal for family with kids

the kindness of breakfast staff in the nest restaurant

the kids club at the beach could have been better.

pool and other amenities, staff

breakfast til late night room service the foods offered were varied and delicious

vegetarian choices are limited shade next to pool is rare

without beach shoes, there is a clear risk of injury

ts) - defect hot pool

away for dinner some nights because they are no longer take walk-ins some guests forced to use room service in those situations once room service didn t show up main buffet closed most nights

on excursions should have been better, especially for having to pay for drinks at the excursion bar and then only having beer as an alcohol option on the boat

we were upgraded to a swim-out room in the top vip section of the hotel, which had its own pool, pool bar and restaurant, which we really enjoyed

nice availability of cabanas and pools around the area - great lunch options with the wood fired pizza and taco station - beautiful

room service food is absolutely horrible

food was mediocre except for the breakfast buffet and the beach fiesta

the rooms have pool, they have the nicest staff we've seen in cancun, nice alcohol (jack daniel's, black label,

restaurants are very limited for breakfast and lunch, and the menus for breakfast and lunch very limited

the spot is amazing all the staff in the spa superfriendly

breakfast buffets were amazing

kids club has great facilities including a dedicated water park and a climbing wall, it also caters for children from 3yrs old which some don't

walking to the gym and lobby from my room was far

kids enjoyed the kids club activities and staff

the spa was beautiful

unorganized kids in the non kid pool no one checks if they have access to private sections

entertainment!!!!! swimming pool!!!! location!!

may up end in some arrogance and bad service from one or two waitresses like in the ranch grill pool

fitness center and pool

beach front, great gym and spa

pools, beach, beds, cleanliness, landscaping, pool activities, kids park

we enjoys the restaurants, bowling, water park, mini gulf and the swimming pool

my 2yo and 6yo loved the kids pool too

my 4-year-old son had a great time in the kids club, shows at night were entertaining, good service to pick up the glasses around the beach

a bad surprise at the bar table

the breakfast option could have added more non pork products. add turkey sausage, bacon ect.

kids loved the barcy water park & playing at the beach

the staff were amazing, the facilities were fantastic (awesome if you're travelling with kids) and the food was delicious (and plentiful

my kids absolutely loved the kids club

only thing that could be improved is the set up of the kids club

of all we got an upgrade to other of their hotels in the complex: barceló riviera maya the best one of all of them so this was amazing

water park

nice water park

the resort is massive, with multiple beach fronts, pool areas, a water park, numerous restaurants and facilities

downside was that the lifeguard at the kids water park spent most of the time watching videos on her phone instead of paying attention, which

quality of food , water park and everything was super clean