spacious and beautifully appointed

the spa did not have many options, but the massages were fantastic

they would set up their spa hot tubs at 5pm with a bottle of wine

confort of the lodge and pool

capibaras patroling the garden, iguana overlooking the pool and trees full of birds

hot water in room not working until the last day, but we were offered free spa treatments in apology

after a long flight with kids, at a property of this caliber, service is really trying to accommodate, not just

maintenance issues at the pool and some paint in room

kids pool could do with some shade

there are millions of places to go and party and have kids run around

we got massages at the spa and the spa rooms where beautifully decorated and the therapists where great

to spa is paid and expensive even without massage or therapy services

i did not like there was not an adult only hydro therapy spa and that other people could book in just to use

there are several resorts in one area but we wanted the adults only

training, they don t know were certain things and even one told me that they doesn t have wifi

location, lots of things to do for both adults and kids, excellent food in both buffet and a la carte restaurants

entertainment!!!!! swimming pool!!!! location!!

they have a great little kids club all the pools are super nice we actually somehow i accidentally got the

no wifi except in the awful mall - and even there only restricted day time hours

the pool areas were great, lots of activities to do around

the spa was amazing!

direct beachfront spa amazing ambience top

the spa was wonderful

the spot is amazing all the staff in the spa superfriendly

food was amazing although we stayed on seaside suites side, we at at palms everyday and enjoyed breakfast and

spa was a little pricy for services

spa was absolutely wonderful

breakfast was amazing

we were upgraded to a swim-out room in the top vip section of the hotel, which had its own pool, pool bar and

on excursions should have been better, especially for having to pay for drinks at the excursion bar and then

i heard the spa is amazing, however i didn't know in time to check it out myself

the hydrotherapy spa was excellent

any extra activities or coupons suppose to be included at check in or full details about premium spa benefits

i like the spa and de convention center

of things to do for adults & kids

the spa available was great went almost every day for the aqua therapy

vegetarian choices are limited shade next to pool is rare

without beach shoes, there is a clear risk of injury (cuts) - defect hot pool (was not repaired during my stay

breakfast til late night room service the foods offered were varied and delicious

private location for relaxing in the sun in pure 5 star luxury, everything from the bach, the pool, the rooms

breakfast was excellent and so was the dinner the host freshly cooked for us on one of the nights

verry nice host nice pool great breakfast...

great breakfast and clean facilities allowed us to relax

verry nice host nice pool great breakfast...

family friendly - kids loved the dogs, fantastic surroundings in a quiet and cosy area

should have known since it s mexico that everything needs to be bargained, including even their spa and gift

the spa is a must

the spa was exceptional!

the spa staff where excellent as was everything in the spa

suites, gourmet all inclusive by karisma but we were placed in the tui sensimar seaside suites & spa which we

the spa and the gym were very good, nothing compared to the different mindset of the rest of the hotel

spa is wonderful

the place is clean and the spa is very nice

minerve helped me reserve my spa experience

my 2yo and 6yo loved the kids pool too

casino mall roller coaster spa and bars other than pool bars all closed

the spa was complimentary for us and again i stood in line for my appointment and the man serviced ppl

you’re traveling first time and with young kids beware of this place

the kids pool, beach, cleanliness around beach, night show, double decker bus, lighting, mini golf

no restaurant on seaside for breakfast and no terrace for

the u spa was one of the best massages i have had by far

we also enjoyed our spa time

i missed a 40% off on a massage from their spa (spa is amazing by the way) because the girl at the booking

laundry service was not that great

enforce the rule that small children shouldn t be playing by the pool bar

spa treatment is an awesome too

staff, pools, service, local host, room, room service, spa tub, views, design and decor

decorated hotel- modern whites and greys throughout with a spa scent that hits you as soon as you enter the

the spa was also beautiful and our services very relaxing

you have a local host who will arrange everything for you such as dinner, excursions, spa treatments, etc

cost for using the spa

the kindness of breakfast staff in the nest restaurant

kids club, worse i have ever seen

the family selection is ideal for family with kids

the family selection is ideal for family with kids

my kids loved the juniors kids club

little kids club near the beach was underwhelming

center was good with equipment for all sports, though some facilities needed a repair (ex: mini golf)

restocking of water, coffee and mini bar in your room was not happening even after numerous complaints

very noisy as we were close to the bar and families in our building. food could be better.

there was only one pool available until midnight, the other ones closed at 6pm

the drinks at the bar were always so much diluted - not sure if there was any alcohol in any of the cocktails

in line to get seated at a buffet and also no plastic or paper plates or bowls to eat around pool area or bring

breakfast was good,lunch was good

but easy to get around by frequent golf cart service

swimming area on the beach man maid made by a small reef and also the warm spa near the

our jet spa hot tub on our patio did not work

the area also features a golf center nearby, which is a plus

the pool area is superb, there is also a plunger bar and restaurant designed in tasteful japanese style serving

also we felt safe and is kids friendly

it was difficult to contact the spa to cancel my booking the next day bc nobody answered either phone line and

all spa services are extra cost including sauna na s steam room

spa was really good

dalia and tikkal breakfast had nice variety and decent service

the staff they were very kind with us. the room was very great, very spacious excellent pool.

spa was our favorite destination

property had great food and amenities - their gym and spa was high end

i went to the spa one day for an 80 minute deep tissue massage and it was absolutely incredible

the rooms are very spacious and i really enjoyed the grounds

somethings you had to pay like the spa area

large apartment well equipped kitchen although an electric kettle would have been nice

were thrilled to hav our own kitchen after having stayed in hotels for nearly a month

very close to restaurants and shops, but also very quiet, the room very spacious - nice swimming pool- access

good area, plenty of room, well appointed kitchen, very nice pool in front of the lagoon.

golf cart rentals i felt were overpriced

spa was very

we had room service one evening only around midnight and that was ok but that was expected since is simple

for kids it’s so overstimulating… be prepared that when you ask for something or order something,

perfect family stay, there pools, beach, kids club and restaurant were perfect and the staff were

it s good to have a few restaurants to choose from - oceana is great (available for lunch and breakfast also

there are not enough pool chairs, so it's a fight to get one

the kids run wild and jump in the pool splashing everyone and their drinks, parents don’t say

the food was great. the pool area was amazing. the kids classes were great

you might not be able to find much shadow next to the pool (which was quite a problem for the kids)

the food was great. the pool area was amazing. the kids classes were great

sirenis riviera maya resort & spa is a very extensive complex that offers a lot of attractions

louanne from the spa was wonderful booking treatments for my daughter and i

the cove, the lazy river was nice, shows where nice spa was really nice food was good room was

the spa team

found spa packages a bit pricey

spa is also overpriced at $230 for the cheapest facial

even the spa, only were able to book massages for the last day of our stay (several family members wanted

restaurant team, vacation planners and spa team are very well trained and polite

downside was that the lifeguard at the kids water park spent most of the time watching videos on her phone

pool bar service is very slow and never come

the staff was amazing especially the entertainment team. the rock spa is a must.

i had a treatment in the spa which was lovely, and the therapist was fab - she offered me a sheet face mask

spa service was faster than the 60 minutes it supposed to last for my facial and my body massage 60

the spa was ok, but definitely not as grand as i expected considering i had read on the website that it

we did not like the food selection for lunch, the only food service was the outside pool bar or room service

in midst of nature - very friendly owners and staff - amazing food - lovely pool - play area for kids (trampoline

is located in the jungle, where there is beautiful peace, excellent food and a beautiful swimming pool

there are a load of facilities for kids which looked cool and also sortof not in main view while being plentiful

the breakfast and coffee were truly incredible

had a standard one) are also awesome: beautiful and no sacrifices regarding comfort (fridge, kitchen,

very private, spacious and comfortable, beautiful views, lovely spa bath and nice quiet location

jungle tropical setting, deep spa tub, wild life, chef cooked for us at 11 pm room service

very good with the pool, especially for the kids

a very nice restaurant is attached to the property with a nice pool

the kitchen had everything needed to cook for 7 people

kids cannot swim

stay was super nice, quite place, nice beach/pool for kids

we were promised surf and turf and premium open bar for three hours at a cost of $100 per person

the rooms were very big and clean and there was even a small kitchen with a coffee machine

bar and restaurant closes at 8pm

day spa was very expensive

filtered water was provided along with wifi

two restaurants and a bar on site

some english kids squatting the pool and were very noisy, parents were hopeless

excellent beach good location very good snorkelling amazing beds very comfortable wifi good (apart from the pool

we also found the spa treatments very expensive, so didn t take advantage of

not recieving room upgrade at booking. overcharged spa treatments

i am pregnant i would have liked the choice of having a pregnancy massage at the spa however they didn't have

the spa and grounds are beautiful

spa is absolutely stunning and

one of them has the fish spa and you sit on the steps and get your feet nibbled by little fishes

no wifi in the tents, only in main reception/restaurant area which is a bit of a walk from some of the

) and for our 'giraffe' room the wifi was fantastic

no wifi , hard bed

it has free parking and a lot of interesting things like the cenote, iguanas here and there, and jungle

each summer we bring the kids and watch the turtles nest

4 restaurants, sushi bar & 24 hour snack bar

food very plain, watered drinks, uncharming pool area, lack of sunbeds

each summer we bring the kids and watch the turtles nest

as for the buffet, get them to make you an omelet for breakfast

the service and staff were very helpful and friendly the massage at the spa was unbelievable

staff was not great at handling an issue - i facial at the spa (us$85) was charged to my room and under my name

spa dauphin pool

the spa and the masseuses were fantastic too

location, food delicious and a so many option, spa service amazing and all the staff really friendly and helpful

property is well maintained, and starting renovations- nightly entertainment is excellent, sports bar has a

before , but it s a while since i did a sun holiday, and that s people going up to the bar with their own

snack bar was my favorite place

the snack bar was convenient

however, they had closed the casino and didn t offer room service because of covid

the spa is incredible, and highly recommend

starting with the very friendly staff, the stunning common spaces, pools, restaurants, spa and of course the

beautiful property, great staff, loved the kids club!

pizza arrived it was the incorrect order, extremely small in size more so should have been in the kids menu &

the pool, the size of the hotel

pool, spa and restaurant staff!

they had only 3/8 pools available (one was the kids pool) and they were not enough for all the people staying

again the staff in every restaurant were so lovely, at breakfast our waiter would always bring us extra mimosas

the sea salt bar in casa 2 is my favourite place to eat and the la luz italian restaurant

no “all-day” buffet as expected - kids water slides not working 2/5 days - non-existent beach due to sargassum

the vegetation and trees, the fresh air, the pool, the straw-roofed cabin

it was not possible to use the pool area, or sit outside whilst they were they, and they did not leave until

they should put some citronella torches out at the pool so that the deck and pool area can be enjoyed without

the hotel is located in a jungle, with a swimming pool, it has a very peaceful atmosphere, good place to chill

pool is amazing

the pool is not private for the room as stated in the reservation.

we have 2 children, 6 and 8 and they loved the pool, just enough to cool off

we spent hours in the pool and on the swings, just enjoying the stylish territory and the weather

also laundry service was nice

the restaurant had delicious food and the pool was key

spa

the pool was really relaxing and everything was really well maintained

breakfast, occasional spider monkeys, very large and cozy room w picture windows, hot water showers

the pool is tiny but very pleasant and taken care of

parking, bed comfort

massages at the spa were amazing

was nice ariel gonzales was super informative alfonso was nice as well, the spa hortencia and kenya were great

the spa staff were all amazing

reyna at the spa did an amazing job with the massages

is amazing restaurant and bar personnel are courteous and willing to help the beach is really comfortable and

the spa was a heaven on earth

spa itself was really nice in terms of overall environment and design, with professional approach

my son surprised the ladies with spa treatments mulak and the massage was one of the best i've had

spa is not what we expected for that money

the spa flooded

80 minute massage you can get for each person that attends at xcaret park (not the onsite spa muluk) definitely

paying for spa entrance

we stayed in the spa house (casa de la paz) which was

the spa is exceptional

we treated ourselves to hydrotherapy at muluk spa - a dream

a quiet honeymoon experience the middle of the jungle with good food, a lovely pool, staff and spa then this is

we stayed in a room with our own pool and i highly recommend

breakfast included in the price very friendly, helpful and accommodating staff very nice swimming

we also had the floating breakfast, which was made even more special with a sparkler surprise in the middle of

both pools were fantastic, and the food at the restaurant was absolutely delicious - especially the

suite has a spa tube with cold water, could not use it during my stay because it was too cold

here after landing at cancun as it had easy parking and 24hr reception

water in the pool, dirty water in the pool in the room, the sofabed for the kids was not done when we came -

*hotel offers free comfortable car parking right next to the main enterance

this should be a place to relax in the morning with your breakfast, coffee or just relax by the pool, at that

one only negative thing to say the spa manager is in the wrong place i could suggest for his soul to work in

spa is outstanding

spa service was amazing

while everything about the hotel exceeded my expectations, i would not recommend the spa services

exercises, sound bath and many more) ud83dude4fud83euddd8 ud83dude4c atlantis spa is a beautiful

the breakfast buffet was great with lots of choice and space for our big family

the massage at the spa was very good.

and you don't have much choice in food for room service it always the same thing

was friendly, nice size rooms, great family rooms with bunk beds, great pools, kids splash pools keep them busy

beautiful fresh foods with a very wide selection for breakfast lunch and dinner

my trip to the spa was quite refreshing and relaxing

bar not stocked up properly

beach and pool accommodation. food was great. everything close

kids club was not not so good, pretty bad organized, very few kids compared to the size of the

we couldn t find anything that tasted very good other than the hamburgers at the pool snack bar and the ice

ac, broken flush from toilet, broken socket, noisy fridge, leaking toilet, broken shelf, mini bar was still with

lots of pool room

location, friendly staff, large spacious comfortable rooms with mini bar (all included), large swimming pools

beach, pool and activities were fun but the food is pretty bad

also the main pool was missing a few floor tiles and my friend cut her foot

we had a spa and the ladies were great

i didn't like that there were so many kids while adults were drunk and trying to enjoy themselves

gym, toilet is outdated and shower in the room lacks privacy.

the variety of restaurants and the kids pool

adult pool cleanliness sport bar cleanliness

spa in pool area wasn't heated and also closed very early

would be nice if they had a jacuzzi at spa

later i scheduled a massage at the spa

the room is not free -no drinks in the minibar -salty water in the bathroom -small jacuzzi in the spa -poor

wifi was poor

additionally, the spa services are very much overpriced

food, service, beds are hard, pillows aren t great, ac did not work, not a great spa offering

staff were exceptional, particularly the amazing isis and jess in riu land kids club - our daughter fell in love

staff were exceptional, particularly the amazing isis and jess in riu land kids club - our daughter fell in love

was plenty of activities put on by the hotel aqua aerobics, volleyball in the pool, stuff for the kids, bingo,

the spa experience was fabulous too thank you to iliana and juliana for an incredible massage and

resort is lovely, very spacious, beautiful grounds and well laid out

concierge service was difficult to find/use, which made making reservations at the restaurants or spa difficult

the chairs at the main and spa pools were very comfortable, but the beach chairs and the chairs at the other

bathroom a little old, spa has no sauna, and small

not everyone wants to download the riu app or use whatup app spa message is no longer on grounds let down

excellent little hotel all inclusive with beach club. spa not opened so can't comment

bartenders (men) should be more friendly

overall nice hotel, mainly for families with kids

would have been great if we were allowed to take food out of restaurant adelita to the pool area since swimsuits

the only real ac is in the spa and the gift shop

we splurged for a new years day massage at the onsite spa

we got wonderful massages at the spa and went parasailing, which was amazing

& spa not available

i was annoyed that the kids club said it was open every day, but it wasn't

spa massage at maya sister hotel very good

complaints: seaweed on beach that they do try to clean up, no swim-up bar in pool, and no poolside/beachside

i recommend for a family vacation with kids or for a quiet romantic vacation

amazing beach and the kids club was absolutely fantastic, our 5 & 4 yr olds kept asking us if they could go

layout and pool location. access to the beach was great too.

many activities are available and the spa experience was unique

the ritual in the spa by the beach was such a unique experience and it was amazing waking up and going to the

spa was expensive we went to tulum and got massage on beach for $45 it was like $140 here

was canceled and i wish they would have given us a refund or credit to use at the restaurants and spa or something

spa treatment was amazing

the spa was really nice also

the spa is delightful: the 4 elements massage with hot stones was amazing

the mayan massage at the spa was so great they have very good deals , request melecio or rebecca best masseuses

the location was perfect and amenities such as pool, bar, spa and proximity to ocean were all wonderful

was great the staff, and mel and giesla the spa team were always so happy and it was just great , i have booked

aso needs up to date info about the resort in every room, currant lunch menu with prices, cost of spa with and

some of the equipment in the spa didn't work

room very spacious and the spa services was excellent, i had the best massage

location if you apreciate a relaxing quite atmosphere breakfast exceeded expectations amazing spa facility next

the spa and the fact that the building of the hotel is rusty and not refurbished.

we used the spa for a swedish massage, it was amazing

to start our room wasn't ready thenow the mini bar was never stocked properly the room had a loud noise that my

we booked a basic garden view room but they gave us an amazing ocean view suite with a kitchen, balcony and

the beach really was incredible, almost no one there, direct view at that beautiful sea from the pool

was facing on parking lot, coctails in pool bar were very bad, gentelman in check-in was very very rude, every

kitchen facilities were good

,lounge chairs in jungle like setting,,kitchen awesome best tv i've seen in mexico,,eazy walk to supermarket

pool area is super nice, and definitely enjoyable to all guest

the wifi was as advertised, useful in the common areas, but without a repeater, not in your room

i love like how every room has its own wifi, so never you have internet connection problems

beautiful ud83dude0d i loved the tour guide, he was so enthusiastic and informative and also the spa therapist

we were on honeymoon, there were one or two families there (it looks like a wonderful place for kids) but equally

also, my further suggestion would be to add at least one additional snack bar or drink concession near one if

amazingly serene place the cenote was so peaceful and clean like having your own swimming pool

most) private swimming pool in the jungle and the great private cenote (1,5 hour tracking) that was included

gym was excellent

ferry right next to you, small pool, smell of mold, everything was always wet.

in-operative shower had glossy tiles (nearly fell) food - daily special was at best warm salid bar was best

breakfast buffets is good just the lunch and dinner buffet are no so good as expected needs more or

pool is to shallow for adult use. entertainment staff, food and service is a top notch.

staff was excellent the hotel is clean the bed i comfortable had a washer and dryer all good the gym was good

were very pleased with the kitchenette: fridge, microwave, toaster, coffee maker, blender & stove top burners

big, well equipped room. the guy on reception was very helpful. the pool is fabulous. large tv.

there is parking

gym could have air conditioning

the spa was great to include their mini pool

booking it said spa is included also on reception they told us so and when we went to spa they let us in, and

the hours were short though and the spa was not even open as they cut hours drastically because of the virus

truly wonderful hotel, very excited to come back when the spa is completed

very nice room with huge balcony breakfast included was an added bonus

room service was daily

wifi was spotty.

pool a bit small

kids running around the pool and very noisy after 9:30 pm and before 9 am

i really like the look of the building with plenty flowers and pool