wifi was weak, so we had issues connecting to high speed internet.

she also had my laundry done in a few hours the same day for the regular price

good location, very clean, friendly staff, ok breakfast, parking right in front of the hotel

great private parking

breakfast consisting of fresh fruit, freshly made juice, coffee and different kinds of bread almost

very kind and always ready to help - great location right at the center of tulum pueblo - amazing spa with very

i loved being able to text with reception, bar, and room service directly from whatsapp

we also recommend a breakfast on the roof top

there s unlimited bottled water upon request, and the room service is seamless

everything - amazing breakfast, rooftop pool, food and drinks, the room and the staff

wifi was pretty ok

wifi signal

we stayed on the 3rd floor, and wifi connection was real bad

instead of honoring the daily rate as stated in booking page expensive extra fees for having a pet -

also we had hanging plug, not very safe for the kids

wonderful pool for relaxing with a very attentive staff that was on site and ready with a smile to help me

wifi was down due to extreme rainfall, but they made a commercial effort to compensate (without us

all the little extra's were great: netflix in the room, well equiped shared kitchen, great products in the

i also loved the free fresh coffee in the mornings and the kitchenette and mini fridge in the common space

we booked a small room but we re accommodated in the big room with the kitchenette in front of the small pool

staff, spacious apartment, good wifi, good a/c big pool - however not enough sun at the pool

a nice quiet neighborhood of tulum, with a cool pool

i loved the balcony and the pool.

staff, spacious apartment, good wifi, good a/c big pool - however not enough sun at the pool

it offered many extra amenities such bikes, coolers, sunscreen, cooking utensils, and pool floaties

quiet and couldn’t hear any road noise or noise from rooftop bar (although not busy during our stay)

wifi never works

desk people were very helpful, the hotel is a humble hostel but they had everything working, the wifi works in

pet friendly places are the best

wifi was a little spotty at times but that s just what wifi in

i loved that the hotel had yoga and a spa to assist with helping people relax

there is no spa and no wellness and not even a restaurant or bar other than a breakfast area until 10am

spa type hotel but in the middle of the city with construction going on but construction doesn't go

also no bicycles or spa available, even though it’s is listed in the amenities

follow through with anything, disappointing us by failing to book a yoga class that we paid for, spa services,

there was no wifi in the room, only in the reception area

weak wifi in the rooms

the pool looks great in the middle and perfect location for resturants, bars, shops and beach

walking distance to a lot of cute restaurants and cafes; the property is well maintained, the pool area very

parking is creativeud83dude0e

the staff was incredibly nice. we could jump into the pool from our bedroom! it was awesome!!

no/very poor wifi, limited facilities in the kitchen.

small kitchen in room

free off-street parking and a nice small pool

the pool was so beautiful and refreshing, especially after being in the heat and humidity of

requested quiet room , but they put us in room on the first floor right next to the kitchen

the area is safe and quiet and close to downtown also the breakfast was

but just across the road is good breakfast place and the french bakery in the main road 10min away serves very

that the wifi was weak in the room but we would still recommend this place to anyone simply traveling

it is very noisy as it shares a wall with the kitchen

hotel is beautiful, very green, my bedroom was very spacious and clean

penthouse 2 room with outside shower and private pool and sun beds

the rooftop bar ran out of ingredients for items on the menu as well as normal soft drinks advertised

also, the wifi works really good and they have a coworking space

the complementary breakfast is very nice and if you want something different you can order it too for an extra

it s like having a spa bath each time

loved the peace and quiet the safe location the guard at the front gate the small but perfect breakfast i loved

we really liked the apartment, good beds, good shower(s) and a beautiful living area/kitchen

the beds were comfortable, everything was convenient, location close to beach and downtown, with parking

breakfast was nice but quantity was not enough, it s more of a snack before breakfast, but we had

parking is just on the street, but we had no issues

continental breakfast included, storage for bikes we rented, parking for rental cars - they just did a terrific

kitchen was perfect for our morning breakfasts

loved the gorgeous smelling toiletries, bath robes, welcome drinks and snacks, fully equipped kitchen so we

the kitchen is fully stocked

it felt like staying at a spa at times

they have a cat and dog :) excellent tips for restaurants, spa and other things to do in tulum (within a book

very hot climate, spa pool suite very nice, grounds,pool, and restaurant very well kept

wifi was very confusing as they have 4 separate wifi options that will perform better depending on

little paradise, delicious breakfast and very nice staff

tiny parking and tiny pool

our stay included breakfast which was also great

pool was great

room was exceptional, breakfast was lovely and location was great - we used it as a base to travel around, so

was lovely and location was great - we used it as a base to travel around, so having the parking spaces was very

it felt like a wellness spa in an adult tree house- simply amazing

from the entrance of the property, to the pool side, to our bedroom window all filled with such beautiful

there’s a sweet rooftop area with a restaurant, small pool, and bar

the rooms were of a lovely size and room service came everyday

would have been nice if the pool had more lounge type seating, just to relax

awsome kitchen in the room, spa pool is great, everything clean

i got a deep tissue massage at the spa and it was awesome - the lovely woman running the spa is so nice

were not very well taken care of, the swimming pools close to the gym area were not clean and the spa was closed

the experience by the spa was amazing

spa was not working, nobody informed us before

they also have a really nice breakfast spot for the morning

i didn t check out the bar in the evening but it looked cool and i think they do live music fridays and

the kitchen area was not particularly clean

even as a dedicated foodie, the breakfast here stands out as my best meal in mexico

room was comfortable with all listed amenities, good wifi and water pressure

the get naked motto is more hype than reality as the pool and outdoor lounge areas are overlooked by adjacent

parking is on the street and space is very limited close to hotel

rooftop plunge pools

after breakfast, most of the guests go to the pool to get naked, chill a little, and then head to any

the bar closes at 11 pm

room was perfectly set up for 2 adults and 2 kids

it s a bit loud on the street side & some party kids next door to us were up until nearly 5 am one morning

good a/c and wifi

it had a nice pool, rooftop bar/area and a wonderful breakfast

one thing to note though, there are only 4-6 total parking spots but it worked out for us because it was a slow

the gym is nice

the pool is a god-send on hot sticky mexican days

there is a nice gym, a pool, the rooms are well-designed, and you really feel like you re in a special spot

) the place also offers a nice, big pool and an outdoor gym, where regularly yoga classes will be held

) the place also offers a nice, big pool and an outdoor gym, where regularly yoga classes will be held

spa like bathroom and very comfortable beds

it worked fine in kids room on 2nd floor

cheap, the staff went out of their way to make us happy, the rooms were modern and nice, and the wifi was good

the parking you

the only problem is wifi that doesn't work very well. it is better near the reception area.

wifi did not work well on the roof by the pool 2

very friendly staff. good breakfast. roof top pool.

nice breakfast included with stay

great home-made breakfast

the breakfast is good but is the same menu every days

the spa bath was disgusting

they spent nearly *$700* off of his card at a nearby spa down the road, just to put it back in the safe when

the location, it s perfect relative to everything. downstairs bar and hookah

you can you the laundry service

i gave to the laundry hotel different color of clothes and i got my new white clothes back grey

the breakfast included is very nice as well

designed property(cool fixtures, edison lights, great bar and common seating areas) with a lovely inviting pool

from breakfast in the morning, to the lowkey atmosphere at the bar by the pool in the evening - we took it all

the location is a bit away from the beach(more than 30 min walking) and parking at the beach is crazy expensive

very nice pool with futon cushions to relax on

pool and bar area seem bigger in the pictures

the room was spacious and spotless, with excellent wifi

the wifi worked very well too

they even let us have a late check out which we greatly appreciated

it was nice to sit by the pool in the evening

private spa and beautiful garden

the wifi in the room ( we had a outdoor bath tub spa bath room) was so bad it was impossible to work in the

of food was horrible, no water in shower in spa to take a shower or flush toilets

a room with bath is actually a spa out the front

the people in the kitchen made delicious food and made sure the presentation of the food was a 10 out a 10

pool was smaller than i realised and not really worth using. i don t think anyone used it!

no hot water, pool is sized for kids, very noisy

indoor pool is located in the center between all the rooms, feels a bit exposed, our kids did not use the pool

it's a nice mexican breakfast and the location is good because you are right by the town for great dinner

size, with double bed, sofas, table, small fridge (empty, no mini bar, coffee or snacks), tv and wifi connection

pool area, great gym, friendly and helpful staff, free self-service laundry machine, modern and clean

we couldn't try the pool

super high level hotel. gym was the best you can expect and pool also nice.

very good breakfast (burrito and 5 eggs white omlet definitely worth recommending)

i wish that breakfast would have been included

it's cheap but you also get no extra (no pool, kitchen, kitchen ware that you can use, no real common space to

what i really missed was kitchen, there is just fridge and nothing else, no plates, glasses, cutlery

kitchen free drinking water, and fridge available

there is no kitchen in this hostel.

rental bike and also laundry, you easily find cheaper in the town

the spa was phenomenal. i wish i had gone there daily ! very good service and amenities

i didnt like the fact that 24 hour room service took over an hour to get to the room

loved the choice of pools to relax at, we were always taken care of pool side, room service was great with our

day 1 i could order wine to room day 2 no wine but beer was allowed day 3 room service didn t answer the

enjoyed the breakfast buffet when they had the food stocked properly

there are still a few things to be opened like the spa and the restaurant but that doesn't change anything, it

pool

rooms were fantastic as was the swimming pool

small detail that made mornings easier and helped kids feel more confident managing their own hygiene

the meeting rooms, reliable wifi, and business center services were excellent

some more comfortable lounges by the pool would make this place perfect

didnt have wifi for half of our time there

parking space

pool is cute and our rooms were lovely, very clean with a fridge and everything you needed

they have a little parking area for only two cars but there is plenty of space to park in front of the hotel

- amenities issues: the jacuzzi was out of order, and the spa was closed without a clear reopening date, which

rules are applied selectively: no glass is allowed at the pool, which is fine, yet guests with bottle service

- pool access: the pool, located on the top floor, was only accessible through the gym, which felt inconvenient

the gym was nice, big and clean

the rooftop pool was really fun and convenient for a nice cool down throughout the day

great location and aesthetically pleasing. kids enjoyed the pool.

staff, room, great pool & breakfast & wifi

bit far from te city center and the beach (you need a car if you book here) - bad quality of the wifi

breakfast & common area, amazing pool

wery nice. clean. comfortable. privat parking. quiet area. nice. recomend.

we also recieved amazing spa treatments with gentle massage therapists and enjoyed the restaurant and environment

they helped us arrange everything from spa treatments, hotel activities and taxi rides

to hotel bardo, another gem with a great bar, restaurant, also beautiful pool area, yoga center & spa ( even

jungle studio was really nice room. staff amazing, relaxed vibe, spa like. highly recommend

spa was fab, massage was perfect

the spa and staff were top-notch

the spa experience was amazing

extremely expensive spa and very limited availability 9

tours and spa treatments are more expensive than other local

no restaurant on site, spa or any activites for that matter, not located close to anything.

all rooms, kitchen, bathrooms, living room and other were equipped, also there are different stores and

tulum beaches and is a quiet little slice of paradise with jungle views and a relaxing wellness spa vibe

i give their spa 10/10

was also very easy to communicate with in whatsapp and helped me set up an appointment with the spa before my

i also enjoyed the fire ritual massage experience at the onsite spa and it was lovely, though not much better

the spa treatment put me to sleep it was so soothing, she even whispered the instructions lol

the place feels low key, vibrant, with a nice pool to hang out

parking available right outside

free parking in front of hotel, possible to walk to bars and restaurants

loft room is more spacious and comfy, there is kitchen addition too

room itself was very clean and had no issues: wifi, showers, privacy, room amenities / details were perfect

the wifi was very good

nice host helped me even i booked the wrong month nice appartement with love to little details pool area is also

free wifi had good bandwidth and the room included a full kitchen

free wifi had good bandwidth and the room included a full kitchen

the whole place was private and serene with the view of the pool in the middle

gorgeous property, amazing pool, apartment is high quality and well designed

we loved the chef's meal and breakfast

parking just in front of their door

the view from the swimming pool

wifi works perfectly

staff are lovely, rooms are beautiful and the pool and outdoor area is so relaxing

parking, bike rentals and pool to relax

on my entry (chill kanil provide unlimited water in glass bottles but i wanted plastic by the pool area) from

clean well equipped apartment - not so far from the centre, walkable distance - pool - good wifi

the spa is a must

the morning yoga classes were a lovely touch, and the massage at the spa was incredible

no spa, no gym

the pool in the room wasn t hot enough

when the sun goes down, the pool area undergoes a breathtaking transformation, becoming a veritable wonderland

the breakfast can be better.

hotel is gorgeous and has a lovely bar/pool area for relaxing inbetween sight seeing

in addition the bar doesn t really have the right seating for serving breakfast - it s not very comfortable

say there is a laundry service but it was broken when we stayed

the wifi works very well

spa centre is ok but very expensive massages

expectations of a boutique retreat with transformative activities like sound healing, yoga and spa therapy

the spa indulgences are highly recommendable, the maya therapy is incredible

lots of outside visitors in restaurant meaning it was always busy and felt loud - wifi down - very pricey for

there are no phones in the rooms and i never found out whether they had room service or not

quiet neighbourhood, immaculately clean, gorgeous pool, incredibly helpful staff.

apartment was very nicely furnished and had a full kitchen

it has everything you need, a small kitchen, a big living room, a spacious bathroom, all rooms are super clean

very high standard - clean and spacious - comfortable beds and good air conditioning - kitchen and

the pool was great and we were able to borrow bikes to explore

the staff was really nice and the outdoor pool super super nice

confort in the middle.of the nature. i loved the shower, the swimming pool and everything else

and spacious tent, awesome outside shower with hot water, very nice personel, parking spot, breakfast included

wifi worked good & free breakfast was a plus

we were right in there with nature and waking up and eating breakfast outside under the trees was so relaxing

gym equipment needs maintaining or updating - many machines (like the treadmill and rower) are

7) no on site parking as described - there s only 3 spaces out front on the main road

wifi was very spotty which is a problem if you need to do online banking

the gym smelled moldy

had a clean pool, gym, bar and restaurant

many rooms have a spa bath outside, there are plenty of sun shelters overlooking a beautiful view of the sea

great spa experience

the breakfast and spa was amazing

we had a spa treatment which was lovely

facilities were great (pool etc, options for spa treatments) room was comfortable and clean

wifi in room 21, you have to share bathrooms with the rest of the hotel and the one near our room

to use , full of rocks , and also i found many pieces of glasses that was pretty dangerous for kids

the breakfast is also included and it certainly did not disappoint

access to a beautiful and well kept private beach (and pool), nice restaurant, helpful staff and good location

for kids not much to play