bar by the beach, it is different story, you have to order food

4 restaurants, sushi bar & 24 hour snack bar

as for the buffet, get them to make you an omelet for breakfast

each summer we bring the kids and watch the turtles nest

several minor things: burnt out light bulbs in the bathroom, tv remote not working, no bag for laundry service

i am pregnant i would have liked the choice of having a pregnancy massage at the spa however they didn't have

the spa is a bit pricey and they escort you through each spa facility.

we keep coming back to this resort for it's safety, food and entertainment variety , spa services , and sheer

spa is absolutely stunning and

the spa and grounds are beautiful

day spa was very expensive

two restaurants and a bar on site

the pool is lovely and inviting

loved the pool

some english kids squatting the pool and were very noisy, parents were hopeless

one of them has the fish spa and you sit on the steps and get your feet nibbled by little fishes

it has free parking and a lot of interesting things like the cenote, iguanas here and there, and jungle

the on site restaurant and bar are great and it's not a long walk into the town

to reach with parking directly in front of the property and a wonderful setup in the jungle

) and for our 'giraffe' room the wifi was fantastic

very private, spacious and comfortable, beautiful views, lovely spa bath and nice quiet location

jungle tropical setting, deep spa tub, wild life, chef cooked for us at 11 pm room service

kids loved the 'buena vida' restaurant (as it is part of the complex, we could go to the pool)

a very nice restaurant is attached to the property with a nice pool

this is great so you don t have to pay for parking

staff was not great at handling an issue - i facial at the spa (us$85) was charged to my room and under my name

the service and staff were very helpful and friendly the massage at the spa was unbelievable

location, food delicious and a so many option, spa service amazing and all the staff really friendly and helpful

the spa and the masseuses were fantastic too

spa dauphin pool

good food. good staff. many activities/shows for kids.

water park is a tiny area for young kids

property is well maintained, and starting renovations- nightly entertainment is excellent, sports bar has a

sea and pool water were really very warm - thanks to the amazing weather - but meant it was hard to cool

when enquiring about transport to other towns nearby and bad information about given about the casino

starting with the very friendly staff, the stunning common spaces, pools, restaurants, spa and of course the

the spa is incredible, and highly recommend

there is also a nice gym to burn those caloroies

beautiful property, great staff, loved the kids club!

and rooms amazing, breakfast good but overpriced, restaurants top quality, all staff friendly and helpfull

breakfast was excellent

furthermore our kids could participate in hitting the piñata, and shared when candies where handed out

we were traveling with four young kids and they had an amazing breakfast prepared for us each day

is located in the jungle, where there is beautiful peace, excellent food and a beautiful swimming pool

lack of air con was a little tough on the kids at night.

pool, spa and restaurant staff!

breakfast is the same thing over and over again they don t switch up breakfast

pools, very comfortable beds, easy to move around the big resort with the golf carts, lots of

they had only 3/8 pools available (one was the kids pool) and they were not enough for all the people staying

closed for 3 days because of a private event and we had to do long lines in the other one to get breakfast

spa facilty is awesome, great service

all-inclusive experience at grand sirenis resort and spa

louanne from the spa was wonderful booking treatments for my daughter and i

sirenis riviera maya resort & spa is a very extensive complex that offers a lot of attractions

the spa team

very comfortable beds, tranquil swimming pool

they should put some citronella torches out at the pool so that the deck and pool area can be enjoyed without

it was not possible to use the pool area, or sit outside whilst they were they, and they did not leave until

pool is amazing

the vegetation and trees, the fresh air, the pool, the straw-roofed cabin

i went to the spa one day for an 80 minute deep tissue massage and it was absolutely incredible

property had great food and amenities - their gym and spa was high end

somethings you had to pay like the spa area

the infinity pool was our favorite hang out spot and the spa was also quite impressive

the rooms are very spacious and i really enjoyed the grounds

it was difficult to contact the spa to cancel my booking the next day bc nobody answered either phone line and

all spa services are extra cost including sauna na s steam room

spa was really good

clean hotel with great pools and a good variety of food

call this all inclusive-if you cant even eat at the restaurants each night,also theres no free room service

complex of hair 6 rooms with a nice pool

on the territory, and there are no curtains on one window, so this light enters the bedroom - the wifi was a

loud frogs at night who swim around the pool and hop around the restaurant area

very tasty breakfast was served in the area near a pool

the restaurant had delicious food and the pool was key

and their system of golf carts does not attend the needs of everyone

breakfast was good,lunch was good

ny of them after long flight) waiting for their room - phone calls to the reception or room service from guest

staff is really nice and friendly - they did their best to help us with early check in and late check out,

very nice, the facilities are good, rooms are clean, good range of restaurants, great pools for kids and a really

breakfast was good

frequent some food was really bad like chicken and fish were stale, ac stopped working midnight room service

little kids club near the beach was underwhelming

my kids loved the juniors kids club

breakfast was the best meal of the day

cost for using the spa

kids club, worse i have ever seen

the kids club at the beach could have been better.

kids club, worse i have ever seen

- you would get the same food every where at the property, from room service to buffet to restaurants

you have a local host who will arrange everything for you such as dinner, excursions, spa treatments, etc

our room far exceeded our expectations, it was spacious & comfortable with stunning views over the beach

decorated hotel- modern whites and greys throughout with a spa scent that hits you as soon as you enter the

spa treatment is an awesome too

the spa was also beautiful and our services very relaxing

great location the staff is just amazing antonio from the drifwood bar the people from the spa everyone was

should have known since it s mexico that everything needs to be bargained, including even their spa and gift

the spa staff where excellent as was everything in the spa

suites, gourmet all inclusive by karisma but we were placed in the tui sensimar seaside suites & spa which we

the spa is a must

the spa available was great went almost every day for the aqua therapy

vegetarian choices are limited shade next to pool is rare

plenty of lounge chairs by the pool and on the beach

the shared airport shuttle may be included but it is horrible

breakfast til late night room service the foods offered were varied and delicious

spa was absolutely wonderful

spa was a little pricy for services

we were not offered any breakfast to go or anything else

nice availability of cabanas and pools around the area - great lunch options with the wood fired pizza and taco

clean rooms exceptionally friendly staff delicious food availability of beach beds 24/7 room service beautiful

the spa was wonderful

the spot is amazing all the staff in the spa superfriendly

the spa was amazing!

direct beachfront spa amazing ambience top

i loved the swim out pool

verry nice host nice pool great breakfast...

verry nice host nice pool great breakfast...

breakfast was excellent and so was the dinner the host freshly cooked for us on one of the nights

great breakfast and clean facilities allowed us to relax

rooms, breakfast, pool, welcome drinks are quite prestigious

a quiet honeymoon experience the middle of the jungle with good food, a lovely pool, staff and spa then this is

also, the wifi coverage can be improved in the villas

gorgeous remote resort with a stunning pool

the included breakfast was good but to small.

breakfast and food was amazing chef hats a 10plus very flavoring just the right portion and the

spacious and beautifully appointed

the spa did not have many options, but the massages were fantastic

they would set up their spa hot tubs at 5pm with a bottle of wine

although the beach bar has reserved beach umbrellas for the glamping guests, there are some strange rules if

truly one of the best beaches ever - kids need

hot water in room not working until the last day, but we were offered free spa treatments in apology

kids pool could do with some shade

after a long flight with kids, at a property of this caliber, service is really trying to accommodate, not just

there are millions of places to go and party and have kids run around

kids pool could do with some shade

spa treatment was amazing

the ritual in the spa by the beach was such a unique experience and it was amazing waking up and going to the

spa was expensive we went to tulum and got massage on beach for $45 it was like $140 here

plus: massages from orphelia in the spa were truly the best i ever had

be sure to schedule some spa time (amazing

to spa is paid and expensive even without massage or therapy services

i did not like there was not an adult only hydro therapy spa and that other people could book in just to use

we got massages at the spa and the spa rooms where beautifully decorated and the therapists where great

is no bar service at the beach and the staff were very polite but without good training, they don t

adults only is the way to go

lines for the bar were long as there was one bartender

had like to take my kids to the waterpark in the palace resort, but, guess that was not part of my package

room service was almost non

location, lots of things to do for both adults and kids, excellent food in both buffet and a la carte restaurants

location, lots of things to do for both adults and kids, excellent food in both buffet and a la carte restaurants

i like the spa and de convention center

any extra activities or coupons suppose to be included at check in or full details about premium spa benefits

the hydrotherapy spa was excellent

i heard the spa is amazing, however i didn't know in time to check it out myself

grounds are lovely and the pools and beach are

beautiful ud83dude0d i loved the tour guide, he was so enthusiastic and informative and also the spa therapist

visited the property with kids and it was wonderful

only thing i could suggest would be drinks service around the main pool

visited the property with kids and it was wonderful

architecture, pools and lake, food, privacy, staff everything was perfect

casino mall roller coaster spa and bars other than pool bars all closed

the spa was complimentary for us and again i stood in line for my appointment and the man serviced ppl

the bellhop upon our late arrival drove us to our room in his golf cart to drop off our bags then drove us to

taking drink/food orders by the poolsides, there was none here so we had to walk over to the bar in the next

gym, plenty of activities, great pools

spa is wonderful

the place is clean and the spa is very nice

the spa and the gym were very good, nothing compared to the different mindset of the rest of the hotel

minerve helped me reserve my spa experience

far and super busy with a long waiting line for breakfast and very strange dinner plans

we also enjoyed our spa time

i missed a 40% off on a massage from their spa (spa is amazing by the way) because the girl at the booking

the u spa was one of the best massages i have had by far

pool area is great for kids

the wifi wasn t for free, and worked only in some parts inside the grand resort.

the small spa on the roof was nice to cool off in but does not feature jets

family wise to do -- kids were getting bored only the swimming pools and a little expensive for what the area

family friendly unless your kids are older and can paddle board/snorkel (beach rocky and small- more on that

a 15-20 min drive to the heart of tulum, we had a hire car and you can basically not find any parking in tulum

so for everything you need to walk to reception, even for room service you needed to walk to the restaurant to

a beautifully designed bathroom rendered kind of useless, as we could not use the spa tub, and the shower by

beds were very comfortable and the bathroom with spa tub was great

good breakfast, clean, location, parking, jacuzzi, team.

the breakfast that is included is great

pool very friendly for the kids - location of the hotel - very quiet and peaceful - view on the

there is a very nice spa and good restaurants in walking distance and a fairly rude cenote

you can use the kitchen outside

the rooms, staff, convenience to places to eat, being right on the beach, having a kitchen

amazing breakfast delivered to your room at your desired timing was a nice touch as well

our delicious breakfast was always welcome to start each lovely day

our jet spa hot tub on our patio did not work

swimming area on the beach man maid made by a small reef and also the warm spa near the

a nice bar on the pool

not much facilities in the hotel. no kayaks or snorkelling equipment, no gym, no spa. basic.

the drinks at the beach bar are a bit expensive and no 't competitive with the ones at the bars at the restaurant

location brilliant comfortable rooms, kitchen well equipped everything wonderful

taps in the kitchen were not fixed to the counter top ( we didn t report this )

classic condo, we ll built, sweet pool, code to dolphins and the restaurants, great staff.

were thrilled to hav our own kitchen after having stayed in hotels for nearly a month

great kitchen too

spa was very

more things for kids entertainment. shows

perfect family stay, there pools, beach, kids club and restaurant were perfect and the staff were

pool bars closed too early

the check-in lasted for an hour, our room wasn't ready with kids beds until i requested three times and

the staff is helpful and polite and the breakfast (we only had breakfast at the hotel) features a wide-enough

breakfast started at 7:30- no problem! would have liked coffee available earlier

location tranquility breakfast

very good breakfast/dinner buffet

all good. tasty breakfast.

the kids run wild and jump in the pool splashing everyone and their drinks, parents don t say

the kids run wild and jump in the pool splashing everyone and their drinks, parents don’t say

there are not enough pool chairs, so it's a fight to get one

location of room to beach and pool

we especially liked the mexican restaurant and made use of the option of using the pool of the neighbouring

i think they should cut the entertainment team in half and hire people to get spa treatments (manicure, pedicures

no fresh salsa to go with eggs and omelette with breakfast

the bar should make more kind of cocktails

my son speaks french english and spanish but could not join to kids xlub as everything children included was

you had to eat in the dining hall for breakfast and lunch and dinner

restaurant team, vacation planners and spa team are very well trained and polite

even the spa, only were able to book massages for the last day of our stay (several family members wanted

spa is also overpriced at $230 for the cheapest facial

there are adults-only pools and beaches (and restaurants) so we don t have to listen to crying kids when we

alvarez at eden pool is the best, we made sure to be in his section everyday

i enjoyed 2 spa massages while i was there

the spa was beyond everything i expected!

the spa was beautiful

spa treatments were fabulous

another thing is the spa was exceptional, i really enjoyed that, much needed

i had a treatment in the spa which was lovely, and the therapist was fab - she offered me a sheet face mask

the staff was amazing especially the entertainment team. the rock spa is a must.

the spa was ok, but definitely not as grand as i expected considering i had read on the website that it

spa service was faster than the 60 minutes it supposed to last for my facial and my body massage 60

was nice and cleaned, excellent wifi

was a lot of seaweed that made it impossible to swim and there was only a very little pool for everyone in the

the rooms were very big and clean and there was even a small kitchen with a coffee machine

hotel is at a great snorkeling beach. nice rooms with a restaurant and pool on site.

not puting any effort at paid breakfast, standing at the bar and wiatong for the end of the shift

we booked a room for 2 adults and 2 kids

they should have a spa facility as this would improve the hotel

design of the precinct was amazing, the rooms were stylish, the spa area going out to the hop garden and its

great jungle experience great restaurant food great full bar and beers

the breakfast was

the breakfast could have more option for meat , no steak sausage bacon or salmon on the menu

4 swimming pools, great garden, nice spa area

within a couple of minutes, you are at the parking near the museum or the ruinas where you can walk or take

also the kitchen makes the bread daily

friendly staff, great room service

the pool was wonderful as well and the room was wonderfully decorated

is advertised as resort and spa, there is no facilities describing this only a tiny pool in a corner and maybe

and there s nothing about spa in this hotel

the breakfast was delicious and the service was excellent.

the breakfast was great

quality breakfast

i ve been in luxury salon and spa business for 30 years and was really looking forward to checking out this

no wifi connection at room this is not the property's fault and i was happy without the internet

no room service not much amenities no free breakfast getting water was a task

parking at the hotel

relaxing atmosphere and the most amazing bar and restaurant with live music i've seen in tulum's area

rental bike and also laundry, you easily find cheaper in the town

unfortunately, they don't have a kitchen

it's cheap but you also get no extra (no pool, kitchen, kitchen ware that you can use, no real common space to

what i really missed was kitchen, there is just fridge and nothing else, no plates, glasses, cutlery

kitchen free drinking water, and fridge available

size, with double bed, sofas, table, small fridge (empty, no mini bar, coffee or snacks), tv and wifi connection

no problems with hot water, very good wifi

*wifi sometimes did not work almost at all in my room

place, clean, friendly stuff, good breakfast, strong wifi, nice shower and very artsy and funky decoration, best

delicious breakfast (we were disappointed not to have tried the restaurant properly as the menu looked fab -

both of our kids woke up with severe bedbug bites all over their faces after the first night, which was

the pool was also located near beach with ocean view

place we had a great stay everyone was very helpful and kind especially with the kids, very accommodating food

rooms were big, good shower, good wifi and good ac.

pool could be cleaned more often, but a lot of wind during our stay so a lot of leaves in the pool

the room was very clean (no insects), the shower and the wifi were very good

wifi connection is not the best one, sometimes it s not wotking properly

like the location, the pool is very peaceful at night with a jungle vibe to it, they have fruit trees which i

the wifi worked very well too

good wifi, quiet, good beds, good location, beautiful garden, nice staff

the breakfast is included and great (coffee + fresh fruit juice + pancakes/avocado toast/ granola)

great ac and wifi

from breakfast in the morning, to the lowkey atmosphere at the bar by the pool in the evening - we took it all

they have a beautiful pool and a bar with delicious local options, they will cut a fresh coconut for you to

the breakfast was outstanding

spa - it's a third party provider, and not owned by the hotel

beach has food and bar service and many choices to relax

free breakfast a bonus and good value

the pool, i wished it had been bigger

thw swimming pool is also really good

spa like bathroom and very comfortable beds

quiet - altough not in the beach area of tulum, you have plenty of places to eat and shop - free parking

possible to stay in room 9am - 5pm because of very loud noise and vibration that was coming from laundry room

wifi is strong

pool was fun

even as a dedicated foodie, the breakfast here stands out as my best meal in mexico

they also have a really nice breakfast spot for the morning

think it was more a language barrier than anything as the person who checked me in didn t really speak english

the bar has exceptional cocktails made by wonderful bar man

room was comfortable with all listed amenities, good wifi and water pressure

directly at the beach, nice beach club, only a small number of rooms so laid back atmosphere, parking on site,

the bar was open until 5pm

we didn t want to leave, we had a lovely hut with a view of the pool and beach

and there is free parking

wifi in my room wasnt consistant, so didnt work inside or on my deck much or would drop out

beach bar closes at 6pm

the beach bar is great and it is a great experience to walk from the tent to the beach instantly

they beach bar is expensive and there are no normally priced restaurants close by

wifi was good when it worked

helpful staff, free private parking, and free beach beds

they spent nearly *$700* off of his card at a nearby spa down the road, just to put it back in the safe when

the spa bath was disgusting

the bar in the place is a little noisy

the rooms and pool were nice

breakfast was in restaurant nearby, very tasty - worth the steps

the pool, while a great location, could have done with a clean

very friendly staff. good breakfast. roof top pool.

the breakfast was delicious and the rooftop pool refreshing

the coffee my husband brought me from the breakfast was good

the breakfast was delicious and the rooftop pool refreshing

wifi was decent, but spotty at times.

breakfast was to light.. should be full.. was listed as included but was continental.

breakfast was rooftop as advertised so up three or so flights

wifi connection was good in common areas but the where i stay connection wasn t so good

our stay included breakfast which was also great

was like my dream apartment, high ceilings, beautiful decorations, the color, the balcony, big kitchen, comfy

the ample size sitting space adjoined a spacious kitchen

we have discovered at other mexican hotels, kitchen facilities are furnished with minimum equipment

kitchen equipment was very basic, a few extra items such as a peeler, colander, grater and

the bed was very comfortable, fast wifi, and nice hot shower

they have a cat and dog :) excellent tips for restaurants, spa and other things to do in tulum (within a book

very hot climate, spa pool suite very nice, grounds,pool, and restaurant very well kept

it felt like staying at a spa at times

wifi was poor in the room.

free water refills and reliable wifi

room smell moldy, the pool was closed, the kids club was not existent, the spa was closed, nothing is the hotel

there is a spa we did not use but did do yoga in the morning which was lovely

we stayed after check-out at the beach and could use the spa showers to freshen up before departure

for me were the fact that there was no door between bedroom and bathroom, and that the massage / spa area was

room service came everyday to make out bed and refills towels (did not give us new/clean towels

parking is just on the street, but we had no issues

the pool is more for kids (30cm) but that's ok.

easy parking, we were able to drive to different beaches each day and explore

a couple of supermarkets within 3 min with the car (or a 20 min walk) there is sufficient parking around the

also, traffic is bad and the parking situation, especially on the beach, is not great

there is car parking

property was really cool, parking was available on side of property, it was overall quiet, and the room/restroom

real door in the showers could be a bit surprising, not possible to book in advance parking slot (even if we

) the place also offers a nice, big pool and an outdoor gym, where regularly yoga classes will be held

pool, gym , very nice place to do yoga and possibility to use sauna and ice bath with extra