loud frogs at night who swim around the pool and hop around the restaurant area

on the territory, and there are no curtains on one window, so this light enters the bedroom - the wifi was a

the breakfast was not enough even for the kids (two toasts per person and some slices of fruits with tiny amount

also laundry service was nice

complex of hair 6 rooms with a nice pool

pool is amazing

they should put some citronella torches out at the pool so that the deck and pool area can be enjoyed without

the vegetation and trees, the fresh air, the pool, the straw-roofed cabin

it was not possible to use the pool area, or sit outside whilst they were they, and they did not leave until

the hotel is located in a jungle, with a swimming pool, it has a very peaceful atmosphere, good place to chill

pool, spa and restaurant staff!

they had only 3/8 pools available (one was the kids pool) and they were not enough for all the people staying

breakfast and lunch are buffet with many delicious and fresh options, dinner requires a reservation

meat selection at breakfast

great alcohol with pool service

starting with the very friendly staff, the stunning common spaces, pools, restaurants, spa and of course the

the spa is incredible, and highly recommend

the breakfast buffet was amazing

but the coffee could definitely be better for breakfast, it s a little weak and bitter

breakfast is ridiculously amazing - chilaquiles made to order

a quiet honeymoon experience the middle of the jungle with good food, a lovely pool, staff and spa then this is

he s available 24/7 (he even brought us breakfast at 5

outdoor pool and terrace by our room could have used a quick clean before our arrival

many mosquitoes, their wifi was down, personal pool wasn't clean, and with the summer heat, no ac in the afternoon

the villa with private pool was beautiful

the kids club and family friendliness was impeccable and my daughter loved it

free wifi

some bars in the smaller pools were closed like the one close to me

the pools were clean and loved getting upgraded to the adults only section of the resort

property is well maintained, and starting renovations- nightly entertainment is excellent, sports bar has a

facilities, good restaurants, nice entertainment, spacious, excellent staff

location, food delicious and a so many option, spa service amazing and all the staff really friendly and helpful

the service and staff were very helpful and friendly the massage at the spa was unbelievable

we did have to fight to get the tv and phone working - it was sorted and we did get 50% off our spa treatment

spa dauphin pool

plus: massages from orphelia in the spa were truly the best i ever had

lovely hospitality, great food, good spa and calm and peaceful beach

be sure to schedule some spa time (amazing

many activities are available and the spa experience was unique

was canceled and i wish they would have given us a refund or credit to use at the restaurants and spa or something

beautiful ud83dude0d i loved the tour guide, he was so enthusiastic and informative and also the spa therapist

was wonderful we were not told about the kids menu until several days in and it was a great addition

in the jungle near tulum, there are three pools, and a gorgeous green lagoon with bar and food service and

laundry service was super expensive.

there are a few beautiful but underutilized spaces - a huge room near reception has an empty bar and dim lighting

each summer we bring the kids and watch the turtles nest

bar by the beach, it is different story, you have to order food

several minor things: burnt out light bulbs in the bathroom, tv remote not working, no bag for laundry service

food very plain, watered drinks, uncharming pool area, lack of sunbeds

each summer we bring the kids and watch the turtles nest

one of them has the fish spa and you sit on the steps and get your feet nibbled by little fishes

) and for our 'giraffe' room the wifi was fantastic

secure parking

the on site restaurant and bar are great and it's not a long walk into the town

the wifi worked

the spa and grounds are beautiful

not recieving room upgrade at booking. overcharged spa treatments

the spa felt like a dream and was worth every cent

we keep coming back to this resort for it's safety, food and entertainment variety , spa services , and sheer

the staff made our stay so relaxing, the spa is amazing and the snorkelling is definitely worth doing

day spa was very expensive

two restaurants and a bar on site

easy parking

not really a party place but there is the bar area

was very accommodating & we moved right away it was awesome ud83dude0dplus there was a little kitchenette with

very private, spacious and comfortable, beautiful views, lovely spa bath and nice quiet location

jungle tropical setting, deep spa tub, wild life, chef cooked for us at 11 pm room service

apartment was lovely, very clean and comfortable with good fast wifi and a large drinking water dispenser in

the property has decent wifi which we tapped into to stream and facetime

& can be combined with some street shopping, fresh fruit on roadside, lunch, and if you have kids craving subway

the small spa on the roof was nice to cool off in but does not feature jets

wifi was out most of the time we were there making it difficult to take care of business that we

hot showers, lots of plug sockets, great wifi

staff at the bar & restaurant were excellent

we were very close to pool and beach.

beds were very comfortable and the bathroom with spa tub was great

a beautifully designed bathroom rendered kind of useless, as we could not use the spa tub, and the shower by

the rooms had a/c, cable tv and wifi which seems to be a luxury in the whole area of tulum

- $130 usd one way or $260 usd round trip for your entire group when we went) free breakfast and parking, a

hotel, excellent staff, one of the bar tenders could ve been a little nicer but the man running the dining

there is a very nice spa and good restaurants in walking distance and a fairly rude cenote

gave us an upgrade so we were in the new ocean front suite, which was amazing as it had its own kitchen, and as

the breakfast was nice (and for us enough) and marisa was a great host

parking on the property was secure

great breakfast

but enough, balcony with the sea view, direct access to the beach, many pools and jacuzzi, good breakfast with

location tranquility breakfast

liked how close to the beach we were, and some of the staff - havier, angel and adlai @ breakfast

the bar in the evening also closed really early

good breakfast

i think they should cut the entertainment team in half and hire people to get spa treatments (manicure, pedicures

great breakfast and food the rest of the day.

drinks at the pool bar weren't that great

you had to eat in the dining hall for breakfast and lunch and dinner

food is ok - lunch and breakfast way better than dinner

if you want total peace and quiet mexican rivera maya is not a place for you ud83dude09 excellent wifi coverage

you can hear a lot of birds and other animals around when you relax at the pool

the family makes sure you do not need for anything, they offer the freshest breakfast, dinner and cocktails

breakfast was superb

kitchen in our cabina could have been a bit better equiped but was perfectly adequate for a little

the spa is frequently pitched

i enjoyed 2 spa massages while i was there

the spa was beyond everything i expected!

another thing is the spa was exceptional, i really enjoyed that, much needed

the spa services are overpriced

spa facilty is awesome, great service

the cove, the lazy river was nice, shows where nice spa was really nice food was good room was

all-inclusive experience at grand sirenis resort and spa

the spa team

sirenis riviera maya resort & spa is a very extensive complex that offers a lot of attractions

the infinity pool was our favorite hang out spot and the spa was also quite impressive

i went to the spa one day for an 80 minute deep tissue massage and it was absolutely incredible

somethings you had to pay like the spa area

the rooms are very spacious and i really enjoyed the grounds

property had great food and amenities - their gym and spa was high end

it was difficult to contact the spa to cancel my booking the next day bc nobody answered either phone line and

spa was really good

all spa services are extra cost including sauna na s steam room

clean hotel with great pools and a good variety of food

dalia and tikkal breakfast had nice variety and decent service

if you are someone that is used to extremely good service you may be a bit annoyed that the golf cart to take

tropical birds, coatis, sereques and we even spotted some racoons late at night, if you or your kids love

the breakfast was excellent. a lot of choice and very very nice.

the pool was amazing (though if you're under

loved the adult & the secret pool, fernando and armin were great

priced and lots of on site activities : tennis, mini golf, exercise class at the pool and gym

long lines up for breakfast and lunch buffets

the kids club and pools were just as pictured and really beautiful

breakfast was the best meal of the day

4 hours later and 3 more trips down there we finally got them and the kids could finally go to sleep

cost for using the spa

the kindness of breakfast staff in the nest restaurant

kids club, worse i have ever seen

the kids club at the beach could have been better.

the kids club at the beach could have been better.

design of the precinct was amazing, the rooms were stylish, the spa area going out to the hop garden and its

they should have a spa facility as this would improve the hotel

great jungle experience great restaurant food great full bar and beers

point opting for breakfast included because it s only fruit and a coffee

breakfast was delicious

spa treatment is an awesome too

the food was great, spa was amazing and the room was perfect

decorated hotel- modern whites and greys throughout with a spa scent that hits you as soon as you enter the

our room far exceeded our expectations, it was spacious & comfortable with stunning views over the beach

the spa was also beautiful and our services very relaxing

4 swimming pools, great garden, nice spa area

within a couple of minutes, you are at the parking near the museum or the ruinas where you can walk or take

the pool was wonderful as well and the room was wonderfully decorated

also the kitchen makes the bread daily

there seemed to be one pool that played louder thumpy music

the spa staff where excellent as was everything in the spa

great location the staff is just amazing antonio from the drifwood bar the people from the spa everyone was

the spa was exceptional!

should have known since it s mexico that everything needs to be bargained, including even their spa and gift

suites, gourmet all inclusive by karisma but we were placed in the tui sensimar seaside suites & spa which we

the spa available was great went almost every day for the aqua therapy

the shared airport shuttle may be included but it is horrible

breakfast til late night room service the foods offered were varied and delicious

vegetarian choices are limited shade next to pool is rare

private location for relaxing in the sun in pure 5 star luxury, everything from the bach, the pool, the rooms

spa was a little pricy for services

spa was absolutely wonderful

nice availability of cabanas and pools around the area - great lunch options with the wood fired pizza and taco

away for dinner some nights because they are no longer take walk-ins some guests forced to use room service in

room service food is absolutely horrible

direct beachfront spa amazing ambience top

the spa was wonderful

the spa was amazing!

the spot is amazing all the staff in the spa superfriendly

out pool and the taco station in the center of the plaza was #1 we love the restaurants and the 24h

rooms, breakfast, pool, welcome drinks are quite prestigious

rooms, breakfast, pool, welcome drinks are quite prestigious

breakfast was excellent and so was the dinner the host freshly cooked for us on one of the nights

family friendly - kids loved the dogs, fantastic surroundings in a quiet and cosy area

verry nice host nice pool great breakfast...

and there s nothing about spa in this hotel

is advertised as resort and spa, there is no facilities describing this only a tiny pool in a corner and maybe

the breakfast was great

breakfast is very good, but beyond that, the menu needs a serious overhaul

breakfast i had to pay for the water but there is a free water dispenser at reception

there is no kitchen in this hostel.

it's cheap but you also get no extra (no pool, kitchen, kitchen ware that you can use, no real common space to

kitchen free drinking water, and fridge available

what i really missed was kitchen, there is just fridge and nothing else, no plates, glasses, cutlery

rental bike and also laundry, you easily find cheaper in the town

it's a nice mexican breakfast and the location is good because you are right by the town for great dinner

*free wifi *good location, far from loud bars and restaurants but still walking distance to downtown

the pool was cold an located in the foyer, nobody really used it.

wifi in the rooms weren't great but was sufficient to use fb, wa etc

nice, quite hotel. bikes for free to go to the cenotes. good breakfast choice

i ve been in luxury salon and spa business for 30 years and was really looking forward to checking out this

- we didn t have wifi in our suite for the first night, but they resolved it the next day

the cabanas are authentic with modern conveniences: bed very comfy and amenities (minibar, safe, wifi, water,

whoever s working the kitchen has no experience

their room service was splendid, each day our room was changed over with fresh towels and cleaned to

awesome pool and chill area

kids went to bed dirty and full of sand after a long day at the beach

the pool is nice and though there were other people at the hotel, it was pretty quiet

no wifi in the rooms

like the location, the pool is very peaceful at night with a jungle vibe to it, they have fruit trees which i

there's a parking space with cars and a door behind

property(cool fixtures, edison lights, great bar and common seating areas) with a lovely inviting pool, an

the complimentary breakfast was outstanding great cappuccino, fabulous avocado toast with egg, yogurt with

the location is a bit away from the beach(more than 30 min walking) and parking at the beach is crazy expensive

might have been nice if there was a bar with some snacks and drinks, but i think this may be in development

the laundry service was not working

pool could be cleaned more often, but a lot of wind during our stay so a lot of leaves in the pool

with 3 kids isn't easy and the staff at kai tulum made things as easy as possible and literally bent over

the property has everything you need, restaurant, pool, masseuse, beach access, 24/7 security

kids didn't like any food except for tortilla during lunch which was okay for them

spa like bathroom and very comfortable beds

rooms, the pool and the wonderful reception staff who were really helpful

wifi was great

friendly staff, clean room and nice pool to relax by

the pool & courtyard area was also beautiful

also the restaurant has really nice breakfast

the kitchen area was not particularly clean

room was comfortable with all listed amenities, good wifi and water pressure

breakfast was delicious

they also have a really nice breakfast spot for the morning

easy parking

was lovely and location was great - we used it as a base to travel around, so having the parking spaces was very

the wifi is very reliable

wifi was weak, but that's nothing new in tulum.

the swimming pool is also upstairs, but yes the pool is to small to swim

the pool was very nice and quiet

we were 4 people in a junior suite and it was super big, we appreciated the kitchen with the

front desk reception was very helpful with laundry, bike rentals, cenote suggestions and others

easy to find street parking and walk to restaurants

the swimming pool was very cold.

they spent nearly *$700* off of his card at a nearby spa down the road, just to put it back in the safe when

the spa bath was disgusting

and new hotel with helpful touches: refrigerator in room, water cooler in lobby, rooftop pool and bar

good breakfast, good wi-fi, no cost for pool/beach towels

pool is great

staff were very friendly and helpful, the room was spacious and clean, and the rooftop pool was lovely

santos was always greeting us at breakfast and ensuring we had a good time

breakfast was just the right amount and fantastic, location was great, on the northern end of tulum

the coffee my husband brought me from the breakfast was good

additionally, the wifi was great for the area, which was a pleasant surprise

spa - it's a third party provider, and not owned by the hotel

beach club is 1 min walk away, ans the porch is great to hang out and watch the kids play out front

the other is the hotel does't have a pool

bar and food service right on the beach if desired

now extending the bar hours a bit for an evening nightcap would be nice but probably not economically wise

continental breakfast included, storage for bikes we rented, parking for rental cars - they just did a terrific

wifi was a hassle

least 10 paces from the corner according to the transit police who almost issued us a ticket for parking in

the rooftop deck is absolutely gorgeous, but the tiny pools only entertain the kids for so long

parking is just on the street, but we had no issues

the hotel has an amazing pool and the staff was amazing too

very beautiful place and view nice bungalow parking is closed and secured

wifi could be more efficient

the wifi was poor, but that was pretty much expected in this location

well, i had to sit on a bench next to reception if i wanted to chill out of the room or use the wifi that did

very hot climate, spa pool suite very nice, grounds,pool, and restaurant very well kept

it felt like staying at a spa at times

they have a cat and dog :) excellent tips for restaurants, spa and other things to do in tulum (within a book

from a costco style hypermarket where you can buy virtually anything, was concerned about the parking but shouldn

the grounds are especially well kept and they have a nice pool with lots of lounge chairs and a bar right there

they beach bar is expensive and there are no normally priced restaurants close by

the beach bar is great and it is a great experience to walk from the tent to the beach instantly

beach bar closes at 6pm

helpful staff, free private parking, and free beach beds

wifi was good when it worked

wifi did not work in the rooms, only garden

there is a nice gym, a pool, the rooms are well-designed, and you really feel like you re in a special spot

the pool is a god-send on hot sticky mexican days

) the place also offers a nice, big pool and an outdoor gym, where regularly yoga classes will be held

and the pool is cool

the pool on our doorstep was such a treat

little pool - but noone really swim in it

nicely decorated, wifi working very good, ac as well

couldn't get into the pool because the water was cold but i wish something to warm the water temperature could

the pool was great for cooling off after a hot day

for me were the fact that there was no door between bedroom and bathroom, and that the massage / spa area was

we stayed after check-out at the beach and could use the spa showers to freshen up before departure

there is a spa we did not use but did do yoga in the morning which was lovely

room smell moldy, the pool was closed, the kids club was not existent, the spa was closed, nothing is the hotel

the staff were all wonderful and so sweet with the kids and the included breakfast was a total bonus

also no bicycles or spa available, even though it’s is listed in the amenities

follow through with anything, disappointing us by failing to book a yoga class that we paid for, spa services,

there is no spa and no wellness and not even a restaurant or bar other than a breakfast area until 10am

i loved that the hotel had yoga and a spa to assist with helping people relax

spa type hotel but in the middle of the city with construction going on but construction doesn't go

very kind and always ready to help - great location right at the center of tulum pueblo - amazing spa with very

parking was a bit tough, but we managed to find spots.

it definitely helps that it's adults only

wifi working perfectly

we went during low season and it was very quiet around the property, easy to enjoy the roof top pool and order

instead of honoring the daily rate as stated in booking page expensive extra fees for having a pet -

the staff were friendly. convenient location. a lounge area. pet friendly.

the wifi connection for unit 208 was poor.

also we had hanging plug, not very safe for the kids

we stayed on the 3rd floor, and wifi connection was real bad

nice place with a small terrace and swimming pool to chill outside and there s a kitchen which was great to

we didn t use the pool but it looked nice/ the fridge and the microwave was so handy

i also loved the free fresh coffee in the mornings and the kitchenette and mini fridge in the common space

we booked a small room but we re accommodated in the big room with the kitchenette in front of the small pool

there is a shared kitchen area next to the pool with free bikes to use