the pool is beautiful and rooms are large and comfortable they feel brand new

they offer breakfast that is served outside so it can get a bit hot

breakfast was very nice to be enjoyed in the beautiful garden

free parking on the

good value for your money, nice pool

the pool and amenities are nice and comfortable, as advertised

i forgot ask the wifi password and in my arrival doesn t give me.

the spa has great services and their massages are truly repairing

gardens, the pools and the staff in the pool bar (my daughter felt and they immediately brought us ice without

just swimming pool and spa

parking lot was flooded the draining is deficient along the property the pool was cloudy the pool bar menu is

i enjoyed the room and the pool and gardens.

the hotel is so nice, relaxing, meet with nature at the pool and chill music

beautiful property. excellent landscape garden. beautiful pool. i stayed in the boungalo.

pool is like a little oasis without any disturbing noises from traffic or constructions etc

very nice boutique hotel, beautiful pool and gardens

perhaps have more options in the restaurant menu and more service at the pool.

the pool has dirty dishes, bottles and food trash around 12 pm on sunday , unacceptable

there wasn t bar service at the pool

the bed comfy, clean rooms nice pool beautiful gardens.

the pool was very small and there were few lounge chairs

there wasn t bar service at the pool

are 3 things i didn't like: the swimming pool is really cold so as the outdoor jacuzzi

they have created a large lush tropical garden in the middle of a golf residential development

the pool is not heated

grounds were fantastic, so clean & well maintained with swimming pool

no phone in the room means no room service unless you jump through hoops and use your own cell phone to call

i liked the pool, restaurant and service. the garden and facilities around the pool very nice.

quite a distance and up many stairs, or steep ramps just to get to the lobby, for things like wifi password,

the pool ., the garden., everything outside the room

didn't like the other hotel guests drinking and having a blast in the pool and parking lot well into the night

parking: space very small and hotel can t guarantee parking for all the rooms 2

didn't like the other hotel guests drinking and having a blast in the pool and parking lot well into the night

wifi service, there is not specially in the rooms

reception staff were pretty indifferent and trying to get laundry done would have cost more than replacing the

giant swimmingpool perfect both for swimmers and for little kids

not enough towels at pool

the building, swiming pool

the breakfast is also really good and all the services they offer (laundry, ironing, etc) are very useful

spa is amazing

the spa offers good massages and they offer yoga classes and ceremonies

facilities are great, food is good (a little bit pricey) but the spa is excellent

swimming pool, cleanless

the restaurant offers ok food but nothing memorable and we had to wait forever for room service

the pool is not actually a pool, just for kids

they offered us the spa to change as they did not have the room ready

the spa and salon are very old, and so are the rooms

the spa area was quite run down and the prices were high

spa services below average, very cold while performing massage, poor service and massage person not

there is a jacuzzi only inside the spa that is not from camino real sumiya and you have to pay for it

try the spa - you will not regret it

service was excellent, all staff were very friendly. the spa is the hidden gem here.

there was a tv show shooting while we were there, definitely no place for kids

pool

also parking was limited at night so we had to park off

only one bar was open!

the wifi didn t work very well!

very nice big split-level room. large bathroom area. good parking. great location. great decor.

i was dissapointed with the pool

the pool is to small as well the jacuzzi and there is no where were you can take the sun.

the pool is a small square that is dirty and uninviting

spa facilities were not what we expected, but perhaps our expectations were out of line.

spa is not included which was kinda a big disappointment for us

the water in the pool was turbid and was not heated, except for a small section on the end, which for obvious

wifi in all the rooms

the pool was a bit cold

omlettes and breakfast tems were excellent

a liquor bar service by the pool could be great in the evening hours

a nice garden with view to the pool

and very quiet surroundings, easy parking, good size rooms, helpful and pleasant staff and best breakfast in

had breakfast included and the options were all excellent

happening, staff was focused on bigger ticket guests, even though my friend and i purchased 5 spa treatments

spa and breakfast were amazing

pool is not been cleaned

the jacuzzi was not working next to the beautiful swimming pool but that was a very minor issue.

wifi is not working in the rooms

real spa on site (which the hotel description claims to have)

the swimming pool on site was also available for use on request which is kind of strange

and huge breakfast

very nice garden and swimming pool! the room very big and clean. as well the staff very top!

at 1:00 pm we are asked to leave the hotel whil we were planning to spend the afternoon by the pool because they

location. pool was great.

the wifi also did not work at all only worked for about 5 min and would no longer work

pool is the best part

the property is clean it was good wifi connection

10 min to estacas . they gave us the option to change breakfast for dinner due to the timings

staff is friendly and helpful, good breakfast, spacious kingsize room, comfy bed

is inside a condo so it is pretty safe, the staff is super friendly and the breakfast was

the wifi maybe wasn't the best in all areas, but this is really not that important at the end

wifi didn't really reach my room so well

rooms are clean and cosy. the breakfast is really good.

the way they have the fountain and pool

comfortable, wheelchair accessible, valet parking.

good temperature of the pool

i also had thought the gym looked promising when i booked this hotel, but they didn't have free weights even

the room was to dark and the emergency exit to the pool was blocked with a desk...

breakfast

the stairs to our room were muddy and very dirty, and so was the area around the pool (the pool water was also

and the place in general but for me the most important thing was the wifi which was excellent

the food, the room the wifi

place, breakfast, hospitality.

the complimentary breakfast included coffee, juice, fruit, bread, and a choice between chilaquiles, eggs, or

they didn t have spa facilities

hotel, pool (temperature controlled) and greenery, great rooms, great service

oh, the property is pet friendly with some resident tame cats plus cute well behaved dogs with guests

we arrived and went straight to the pool area for an awesome cocktail

garden and pool

wifi was bad

nice bar - no bartender

wifi didn't reach my room

a beautiful place, with a lovely reception area, bar and restaurant but the rooms are dark, the bathroom

need mosquito spray for any meals etc by the pool

the building and location and pool.

friendly, the location - on the most picturesque street in cuernavaca, the room - amazing, the pool so

breakfast was in front of a deep blue swimming pool surrounded by foliage

old building with gorgeous garden and pool

the breakfast and the service you receive at it are excellent

breakfast included was fantastic and the wait staff was attentive and friendly

nice garden, pool, free breakfast

nice garden, pool, free breakfast

they have an incredible and fully stocked mini bar but no coffee maker!

is weak in the room we stayed and the restaurant that hosts the breakfast needs better communication from the

they even arranged for a bagged breakfast because we were leaving before breakfast was served

wifi is weak in the room we stayed and the restaurant that hosts the breakfast needs better

the only complaint we have is the outdoor spa was dirty. this was 9:00 am.

don't get me wrong, i love kids but it was the only place in the whole

i asked for room service and everything was delicious

gym machines not only are very old but also needs some maintenance

the wifi can be weak at times

the room was exactly like the picture. the spa tub was nice for the price.

the swimming pool the location

pool

clean room. nice pool. great price. it's close to zocala but it a steep climb.

bit dated, holes in the bed sheet, wifi only worked for a few hours.

the pool is small in order the number of romos

great service and room service from the restaurant

of all the wifi network did no t work at all

the garden and pool area were very nice.

had multiple laugage and our room was all the way in the back of the swimming pool, not only we had to walk with

spa was also

moreover, the communication between the differnt parts of the hotel (reception - spa - restaurant) could be

i m being super meticulous, the pool needs some more cleaning/supervision, you could see a few dead insects

pool is lovely, rooms are huge, balconies are gorgeous

did not have wifi in our room due to its location and the bar music on saturday night was very loud and

he found us a driver, and he communicated with a local spa to book us appointments

sad was couldn't have stayed longer to enjoy the lush grounds and pool

heard the people outside who was coming to their rooms, or in the mornings the fountain in the pool, or the

beautiful pool and room

only think i didn't like is that they serve breakfast just outisde your room, facing the pool

little one was sad that the pool was too cold for swimming

balcony overlooking the pool.good aircon.

parking under the room was nice

the wifi never worked

the wifi is poor in some rooms & the reception staff wasn't helpful.

hotel administrator-receptionist-accountant-bell boy-valet parking is a nice guy

the pool was freaking cold, the lake had better temperature than the pool at any given hour

the pool area is very nice!

the room was clean and good breakfast,

and also a discount on the breakfast

- there are an outdoor small play area for kids, nothing fancy but decent - there was not much breakfast menu

space to stow luggage and clothes etc in the room - there are an outdoor small play area for kids, nothing fancy

nice pool

, quiet and good service with spa

s a really charming hotel with a wonderful pool, rooms are spacious and it s like a tropical paradise

the pool was clean

like i was explaining... we only can sleep there ......no pool no restaurant ...no bar ...

price vs benefit, the pool

the waiters, room servirse and valet parking were very kind

we expected the pool area to be cleaner and more upbeat

seats at restaurant and pool most uncomfortable i ve ever experienced

terrace and pool area very beautiful and the food in the restaurant was great (also great music there, nice

the rooftop pool was lovely and the overall service was top notch

pillows were like from 10 years ago they don't have hairdryer or iron the chairs for the pool are ripped and in

s3e that the owners haven't invested a penny in accomodations, repairs or anything at all, the parking is a

bed was not comfortable, also the air conditioning did not work and my car was hit in the parking lot

the pool was dirty and we couldn't use it

service and spa was great as i remember it

the spa is a bit small but was good enough for our group of 3 (nobody else was present at the time)

the gardens are fantastic. nice spa services. food was great

pool and garden

parking