the bed comfy, clean rooms nice pool beautiful gardens.

the pool had a good temperature and overall my experience was enjoyable

hotel with a park, great pools for kids and adults, and iguanas by the pond

there wasn t bar service at the pool

there wasn t bar service at the pool

grounds were fantastic, so clean & well maintained with swimming pool

quite a distance and up many stairs, or steep ramps just to get to the lobby, for things like wifi password,

the pool ., the garden., everything outside the room

pool where swimming classes are not held daily felt like heated water, very relaxing

this place ticked all the boxes above, the bigger swimming pool was warm, and clean

didn't like the other hotel guests drinking and having a blast in the pool and parking lot well into the night

didn't like the other hotel guests drinking and having a blast in the pool and parking lot well into the night

parking: space very small and hotel can t guarantee parking for all the rooms 2

wifi service, there is not specially in the rooms

the spa has great services and their massages are truly repairing

ordered room service for breakfast, it came after 1

property was beautiful! staff was friendly. pool was great. 10/10

caps, even pieces of broken glass) - the property isn't really pe friendly, there are just some pet-friendly

just swimming pool and spa

free parking on the

good value for your money, nice pool

the pool and amenities are nice and comfortable, as advertised

i forgot ask the wifi password and in my arrival doesn t give me.

facilities are great, food is good (a little bit pricey) but the spa is excellent

spa is amazing

the spa offers good massages and they offer yoga classes and ceremonies

the restaurant offers ok food but nothing memorable and we had to wait forever for room service

since they don't offer an iron in the room we had to send over some clothes to the laundry service and it took

they offer breakfast that is served outside so it can get a bit hot

breakfast was very nice to be enjoyed in the beautiful garden

the pool is beautiful and rooms are large and comfortable they feel brand new

they offered us the spa to change as they did not have the room ready

the spa area was quite run down and the prices were high

there is a jacuzzi only inside the spa that is not from camino real sumiya and you have to pay for it

try the spa - you will not regret it

the spa and salon are very old, and so are the rooms

the spa services

location. pool was great.

the property is clean it was good wifi connection

the wifi also did not work at all only worked for about 5 min and would no longer work

pool is the best part

room is in the parking lot

breakfast was very good and the food was delicious

booked 2 exactly identical double rooms, one included breakfast, one didn't because 2 persons stayed in it

i think the wifi wasnt great, but it didnt really bother me

breakfast was good, room was clean.

the pool is not actually a pool, just for kids

spa and breakfast were amazing

happening, staff was focused on bigger ticket guests, even though my friend and i purchased 5 spa treatments

the hotel is so beautiful, the parking easy and pleasant and the room was very spacious

only negative was the jacuzzi pools- there were two, but the one was not working on some days and they weren't

wifi is not working in the rooms

the pool is to small as well the jacuzzi and there is no where were you can take the sun.

the wifi didn t work very well!

free parking

i was dissapointed with the pool

very nice big split-level room. large bathroom area. good parking. great location. great decor.

real spa on site (which the hotel description claims to have)

the swimming pool on site was also available for use on request which is kind of strange

good wifi throughout

very nice garden and swimming pool! the room very big and clean. as well the staff very top!

really wanted to swim but the pool was covered up

hotel for a short stay with family, restaurant with good variety of food and good buffe for breakfast

) it is also a pet friendly hotel and a better pet friendly option in the area

the pool is warm and long that you can swim, i strongly

breakfast was really expensive and for the price the buffet was not so diverse

i was surprised that we didn't get the breakfast included as any other stay with holiday inn

wonderful pool, quiet room, and good wifi

the swimming pool is very cold

had breakfast included and the options were all excellent

the hotel is in a nice and quiet spot (10 min drive from downtown) and the wifi was decent (intermittent once

room need some updating. wifi didnt work in the room.

the food, the room the wifi

the complimentary breakfast included coffee, juice, fruit, bread, and a choice between chilaquiles, eggs, or

the wifi coverage was very good on all levels

the pool was murky and not clean

the water in the swimming pool was perfect

the only complaint we have is the outdoor spa was dirty. this was 9:00 am.

don't get me wrong, i love kids but it was the only place in the whole

i was landing after check in hours so they waited for us to do our check in late they have valet parking,

pleaseeeee respect humans who chose not to have kids

i think variety in the bar could be better

they didn t have spa facilities

wifi signal was weak

the music is too loud, both in the restaurant and at the swimming pool

garden and pool

hotel, pool (temperature controlled) and greenery, great rooms, great service

10 min to estacas . they gave us the option to change breakfast for dinner due to the timings

staff is friendly and helpful, good breakfast, spacious kingsize room, comfy bed

gym facilities could be improved

included breakfast was good

pool

are are excellent, staff at the front are as good as well - the room was cleaned well - the pool area is great

com was including breakfast but some how we end up paying extra breakfast for the kids as we were told it is

he found us a driver, and he communicated with a local spa to book us appointments

rooms, the breakfast, the staff, the owner, the pool, the views it was an amazing trip and getaway

amazing swimming pool and privacy

heard the people outside who was coming to their rooms, or in the mornings the fountain in the pool, or the

housekeeping did our room service but they didn t changed our towels so we had to put them outside to get

parking under the room was nice

the breakfast is classic mexican food. the pool is good ,the room is pretty good.

wifi is working badly, only 2 sockets for the hole room

nice little hotel with pool and a garden.

the wifi is poor in some rooms & the reception staff wasn't helpful.

great pool and restaurant with very landscaping

breakfast was in front of a deep blue swimming pool surrounded by foliage

loved the swimming pool

need mosquito spray for any meals etc by the pool

old building with gorgeous garden and pool

wifi is weak in the room we stayed and the restaurant that hosts the breakfast needs better

is weak in the room we stayed and the restaurant that hosts the breakfast needs better communication from the

they even arranged for a bagged breakfast because we were leaving before breakfast was served

spa was also

moreover, the communication between the differnt parts of the hotel (reception - spa - restaurant) could be

did not have wifi in our room due to its location and the bar music on saturday night was very loud and

breakfast is unbelievably generous and delicious

the included breakfast was served (not buffet) with multiple choices - and was delicious

the breakfast and the service you receive at it are excellent

from franciscan community: large ornate room, restaurant in attached open air garden, plus pool past that,

large ornate room, restaurant in attached open air garden, plus pool past that, affordable parking in entry to

nice garden, pool, free breakfast

the pool was dirty and covered with a tarp

nice bar - no bartender

a beautiful place, with a lovely reception area, bar and restaurant but the rooms are dark, the bathroom

wifi didn't reach my room

wifi was bad

the room was exactly like the picture. the spa tub was nice for the price.

with a view on a gorge, spacious though simple room and a comfy bed, friendly staff, an on-site pool, very good

the pool is a bit too deep and they don't provide floating devices for safety

bit dated, holes in the bed sheet, wifi only worked for a few hours.

pool had no shallow end, nor a real deep end.

pool closes too early

we could not make phone calls out, the lobby had to handle this for us, the parking lot was not in the hotel

if you don't like to walk (up or down hills) and we were unsure how breakfast worked (+)breakfast was ok. (+)no

the garden and pool area were very nice.

pool is really cold, it was supposed to be warm because of the heater, but i think it didnt work

, quiet and good service with spa

very nice hotel in the center of cuernavaca; it has 2 inner yards, each with a pool

the next room had no wifi

like i was explaining... we only can sleep there ......no pool no restaurant ...no bar ...

also, the bar wasn't open at convenient hours, such as the end of a touring afternoon, when a margarita or

the wifi was good, but some days it would disconnect and you'd have to re-enter the

attwntive staff very nice garden and pool

had no pressure, sometimes had problems connecting to the wifi, traffic jammed on av

wifi was not always very stable

we had issues with the wifi in the room

the hotel is so nice, relaxing, meet with nature at the pool and chill music

beautiful property. excellent landscape garden. beautiful pool. i stayed in the boungalo.

very nice boutique hotel, beautiful pool and gardens

perhaps have more options in the restaurant menu and more service at the pool.

pool is like a little oasis without any disturbing noises from traffic or constructions etc

seats at restaurant and pool most uncomfortable i ve ever experienced

the waiters, room servirse and valet parking were very kind

there was a pool bar and roof terrace which were both closed during our stay

we also ordered room service which was very good as well

terrace and pool area very beautiful and the food in the restaurant was great (also great music there, nice

service and spa was great as i remember it

the spa is a bit small but was good enough for our group of 3 (nobody else was present at the time)

the gardens are fantastic. nice spa services. food was great

gardens, pool & spa were beautiful

provide information in the room about wifi and how to get room service.

everyone that goes must get spa treatment at maikiki spa

the spa was also absolutely amazing one of the best massages i have ever had

don't go to the spa that's a real rip off and not worth the money

we went for an anniversary and they surprised us with a free dessert while we were at the pool

music, very loud at the pool

are 3 things i didn't like: the swimming pool is really cold so as the outdoor jacuzzi

they have created a large lush tropical garden in the middle of a golf residential development

the pool is not heated

on another morning, we were unable to have (the included) breakfast because the dining area was reserved for