inexpensive to take a rickshaw-type taxi into town, and wonderful to come back to cool off in the pool, afterwards

maybe having bigger parking slots would be nice to have, but tbh we didn't have problems with it

the garden with the pool is amazing

at check in they asked for 900 pesos in cash for a deposit for the pool towels which was also super weird

price is affordable and they allow to keep using the waterpark and pool area after checkout

rooms, tv cable, hot water, kitchen with frigobar, microwave, and stovetop

a quick breakdown of my impressions: pros: plenty of swimming options: the resort has multiple pools, which was

lot of noise at night ( party in the pool area avery late, loud music, loud people :( ) gerardo in the front

ours was the tulips and the kids loved the swimming pool which has a couple of water slides

nor, a room service menu

the suite that i had was nice with its own small pool

all the staff was very nice and helpful the swimming pool is very nice too

the room is ok, you have tv with cable, it looks kind of recent. the pool looks very good.

cold pool

no wifi

trees and plants the atmosphere is amazing the room is modern and super clean theirs a swimming pool and theirs

t spect much, tiny place, tiny pool like for one person or few children, hudge restaurant terrace, rooms are

water in outdoor pool is too hot

location to and from six flags waterpark (10 mins) on-site parking

ac in room (not advertised in booking) dirty pool front staff not helpful hotel grounds not maintained playground

the pool is great

the temperature/cleanliness of the pool on the balcony.

the pool is outdoors and weather was not very warm so we couldn t go in

pool and spa was relaxing

beautiful scenery, great spa treatments

and attention by the staff members, great temazcal experience and last but not least a good spa with ample

spa hotel

spa a bit expensive for what it was

quit, huge rooms, great service, golf, swimming pool

golf course condition no air conditioning

you can spend the whole day chilling at the pool, playing some golf, or just walking around the property

the water slide was not working, the pool was cold because they forgot to switch on the heating and it was only

- service, the personal was pending on us and very servicial - this time i went with my mind pet and the gardens

the spa and massages are great

spa services are

spa was excellent good location staff services good

there is no wifi

nice bed but too many insects and really poor wifi

very bare bones for price. pool has no circulation system.

great pool area. the food at the resort was great and the massages were amazing too

common areas were great, pool, restaurant

great location, beautiful room, excellent breakfast, great service, enjoyable pool area, quiet.

we loved the sauna experience and pool time

the staff, premises, pool, food, very good place

for instance the pool has a natural filter through a conected mini pool with certain alga

whole weekend there was loud music in the hotel non stop, so we preferred not to make use of the pool and stay

nice garden and pool, friendly and helpful staff

when i tried to order breakfast at 8am was told kitchen did not open until 9am then it took until 10am to be

property is beautiful; gardens, pool, temazcal, rooms, terraces.

pool not heated

oh and important thing to note too: the hotel is supposedly pet friendly but they charge you extra (which is

went to the restaurant and ordered some guacamole for the pool, requested some juice as well

couldn t even be in the pool because if was being cleaned

on paper it's a nice looking hotel, pet friendly and with a balcony

the garden and pool have an excellent view.

the staff was excellent and super nice and the food and breakfast delicious

ireplied it mentioning the situation and asking again for the spa and temazcal menu and special arrangements

pool is very mini, quite the size of my dorm room as a student 3

parking possibilities at the property make it easy even for being a bit

pool and jacuzzi need maintenance, the roof in one of the rooms was really low and the property

sightseeing, that is pet friendly, food was good and staff friendly

the pool was so cold

the blankets, the old tv and there was no wifi

breakfast is available and served in tables located in front of the rooms, with a view on the pool

the wifi signal is not strong in the rooms.

room and swimming pool very nice quiet place ud83dudc4c

all the time and all the staffud83dudc96 they offered me a coffee and delicious bread by the pool before i had

it need hooks in the bathroom to hang the towels. the water in the pool is cold

the pool was a bit too cold in the hours without sun but anyway great to enjoy.

facilities are nice but need a little care. pool was heated only the second day we were there.

spa could be better.. with jacuzzi etc

spa and restaurant. breakfast is included.

spa is great with a wide selection of treatments

retreat and spa is beautiful and secluded

the spa is all what you want it to be, the pools super relaxing

the food was great and you eat watching the sceneries they also offer spa services

my room did not include breakfast they offer you one and food is very affordable

large (common) gardens, pet-friendly, affordable pricing, friendly staff, tasty

the pool can be cleaned more often as

good breakfast. great location and view. great garden. beautiful house.

then the second thing is that the wifi is horrible, im not even going to talk about watching netflix when even

there is no air in the room, no wifi and no signal

shower but onky after comolaining 3 times to the owner and he recommending i wash myself in the pool (not joking

parking is also a pain

all but not the worst thing is that they treat you like in a government office if you bring your pet, and they

we also enjoyed the couples spa treatment including the temozcal (sweat lodge) and did a private tantric yoga

lush green, wonderful architecture, excellent and friendy service and relaxing spa activities

the staff were super helpful and genteel and the spa services are worth the money

el masaje del spa recomendado

we enjoyed massages at the spa and took advantage of the daily meditation and yoga practices

we always had hot water available, there was no noise coming in from the street, the swimming pool is lovely

the parking is also good as it is gated

the micro pool deck is the only place to take in the 'vista', kind of a misnomer 'vista tepoz', wholly

has a parking space and good service.

the parking area is small and its entrance is extremely narrow

cozy and nice -location is no the best but downtown is only 10 minutes away from the location -breakfast was

the breakfast was quite delicious and the entire surrounding space of the building is lovely

room service was impeccable

mountains in the background, hummingbirds visiting the flowers, and a sauna and little pool to relax

swimming pool food the great room sauna massage

the breakfast was not the best.

variety for breakfast we had the sane thing 3 days in a row

wifi didn't meet my expectations but at the end you go there to relax so it was not a deal breaker

spa is wonderful, food is great, staff is amazing!

pool was a bit too dirty

the pool was just right for this canadian after my hike up the mountain and back my family

garden, the pool (only a small part is heated though), the staff, nicely decorated room, air conditioning and

it is a matter of time before a tragedy takes place in this hotel (the summing pool is also really dangerous

extremely nice and accommodating, they made us feel welcome from the moment we pulled into the parking lot

we had our own private pool

:) ) wifi pretty bad to non-existent even in our ground floor room

breakfast was good despite it is a light breakfast and due to covid the restaurant is currently

very clean, nice landscaping and pool/jacuzzi

it includes a very simple breakfast of fruit, yogurt, a pastry and coffee or tea, but you can request a sandwich

breakfast menu is slightly overpriced for the quality

they took our breakfast to our room and it was delicious

parking facilities are perfect in a place like tepoztlan

out early is an issue, especially if you're going to use parking there are beautiful lighting fixtures in the

it was good to have parking right in front. shower was nice and hot. bed was comfortable.

and comfortable room, water provided for guests and friendly staff wifi is slow , but it

also, the curtains were very thin so the light from the parking lot went into the room all night

poor wifi connection

the facilities are very impressive including comfortable, modern rooms, a wonderful spa and temazcal (a must

second is absolutely stunning surroundings, rooms are spacious, very well designed spaces

the restaurant and coffee show are delicious and the spa experience it s great

we didn t get to enjoy any spa services, but the food in the restaurant was pretty good

spacious room and bathroom

really lovely big room, beautiful gardens and a great pool. all rooms really well situated.

continental breakfast is a bit small but tasty

marco, the owner is really helpful. it s a nice property. yoga and a pool. wifi is ok.

the parking is not on the premises and there is no office staff until after 9am

hotel is a gem, with lush plantings and a lovely pool

tv service in poor, pool is shallow great for childrena

only at almost 11pm was quiet next morning at 840am, people were already in the pool, kids yelling, noisy and

didn t use the pool but it looked nice ( long enough for lap swimming)

all staff was super helpful and specially janet from the spa service was great

pool is very small and is a weird color, also not heated so very cold

delightful terrace, a cozy nook for the pool and jacuzzi

the pool and jacuzzi are quite small, but enough

also the bed was really comfortable and every room has it own terrace near to the pool

hour for the lady to come and return our car keys that she keeps for moving cars in the narrow parking space

staff was rude, the parking spot is very uncomfortable because it s very tight, the room is super hot, the

there was a little swimming pool, but the water was very unclean and we could not take a dip

is a wonderful view of the mountain from the pool

didn t have a chance to try the spa but everything was

breakfast was good and offered a good variety

the staff is very respectful, and there is a swimming pool, for a hot day

the breakfast was great too

overall, the experience from the check in, to the accommodations, pool and massages we had were first rate and

awesome breakfast included

the highlight for us were the colourful garden and the heated pool

don't miss the breakfast either

breakfast is simple but delicious

great heated outside pool in beautiful garden

i received good attention. pool is clean.

the pool was very dirty

is very near to the center and the mountain, the pool is clear and the food is good.

room had mould the rooms were cleaner at the weekend but during the week cleanliness dropped the pool was cold

toilletries (had been given 2 very small conditioners and no shampoo) , booked a room with a huge spa bath and

we had a massage in the spa and my husband commented, it was one of the best he d had

good food at breakfast and at the snack by the pool

pool area was very relaxing

pool was cold

the pool area is small, but nice with a well-kept garden area

nice pool area and gardens

lovely hacienda style with nice garden and small pool. good location and comfortable bed.

the parking on-site was also nice

nice pool and free parking was great

i would highly recommend getting a spa treatment while staying in the area

quiet location, and spa service

grounds, friendly staff, huge comfortable bed, nice breakfast

pool and pool area should be cleaner

wifi was virtually non-existent in room

great location, great view from the terrace & roof terrace. comfortable beds, shaded parking.

parking is a bit tight, and our car is not the biggest, just a vw t-cross

there's a parking lot next door which starts playing music fairly loud very early in the morning

tight parking, balcony door didn't work, no elevator

only cash payment, tight parking

breakfast was really good, the service was excellent.

pool is a little small

wifi was very poor inside the room

didn t love that there wasn t the option of a small coffee bar or breakfast bites of some kind

no bar at the pool, no room service at all

infrastructure and the cold pool.

expecting a much nicer view and being able to make use of the swimming pool (it was filthy so we didn't step in

the beds were uncomfortable, the pool was small and dirty, we couldn t enter

location, breakfast, room

music from the bar is really annoying and super loud, i went there because i wanted to relax

pool, gardening, breakfast and staff.

i'll recommend to warm up the pool.

the pool and jacuzzi were amazing and all the lounge chairs were so comfy

the spa bath worked well but there was no hot water in the shower

wifi not great, but who needs it when you want diconnect

i was kindly loaned by the reception a portable wifi modem

everywhere you look there s something beautiful to stare at and have breakfast lunch or dinner

the pool doesn t have a good bar service

the view from the room, the room itself, everything. even wifi was great.

everything very clean and good quality (bed, pillows, etc) wifi worked well, owner sergio was friendly and

the wifi was good and the staff were friendly

close to town center -- beautiful view from the room -- place to hang clothes and towel -- strong wifi connection

clean, have everything you need, bed is comfortable, there is hot water in a shower and fast wifi, stuff is