a quick breakdown of my impressions: pros: plenty of swimming options: the resort has multiple pools, which was

lot of noise at night ( party in the pool area avery late, loud music, loud people :( ) gerardo in the front

ours was the tulips and the kids loved the swimming pool which has a couple of water slides

nor, a room service menu

the suite that i had was nice with its own small pool

price is affordable and they allow to keep using the waterpark and pool area after checkout

rooms, tv cable, hot water, kitchen with frigobar, microwave, and stovetop

the garden with the pool is amazing

at check in they asked for 900 pesos in cash for a deposit for the pool towels which was also super weird

all the staff was very nice and helpful the swimming pool is very nice too

the room is ok, you have tv with cable, it looks kind of recent. the pool looks very good.

the kids enjoyed the gardens and the heated swimming pool

the water slide was not working, the pool was cold because they forgot to switch on the heating and it was only

room, golf and green areas

breakfast is very good, my children enjoyed the pool a lot and the gardens to walk in them during

the swimming pool and golf course were quite enjoyable when we weren t out exploring morelos

the pool is great

location to and from six flags waterpark (10 mins) on-site parking

ac in room (not advertised in booking) dirty pool front staff not helpful hotel grounds not maintained playground

trees and plants the atmosphere is amazing the room is modern and super clean theirs a swimming pool and theirs

no wifi

water in outdoor pool is too hot

t spect much, tiny place, tiny pool like for one person or few children, hudge restaurant terrace, rooms are

cold pool

inexpensive to take a rickshaw-type taxi into town, and wonderful to come back to cool off in the pool, afterwards

maybe having bigger parking slots would be nice to have, but tbh we didn't have problems with it

the wifi signal is not strong in the rooms.

and attention by the staff members, great temazcal experience and last but not least a good spa with ample

spa a bit expensive for what it was

pool and spa was relaxing

spa services were extraordinary

spa hotel

for instance the pool has a natural filter through a conected mini pool with certain alga

the temperature/cleanliness of the pool on the balcony.

the pool is outdoors and weather was not very warm so we couldn t go in

best massage in the spa by elena garcia. mejor masaje en el spa por elene garcia.

the wifi was very weak in the rooms but strong in the hallway.

friendly staff, good restaurant, nice pool area

and loud music could be heard till late at night from the bar next door, in addition to noise from the street

location in downtown cuautla, good service, and convenient parking on site

the pool was a great plus

friendly staff, good restaurant, nice pool area

spa was excellent good location staff services good

the spa and massages are great

spa services are

the location is kind of far from the center city, the water of the pool was cold.

not fulfilling at all what the offer lousy wifi cold water and the jacuzzi was super dirty

my bedroom didn t have wifi or a door for the bathroom.

property is beautiful; gardens, pool, temazcal, rooms, terraces.

when i tried to order breakfast at 8am was told kitchen did not open until 9am then it took until 10am to be

sorry we did not have breakfast. we left earlier

pool not heated

common areas were great, pool, restaurant

property and design that mimic nature, the pool was gorgeous

the pool and the temazcal

was very small, there is no elevator, the staff was not particularly welcoming, and there is no parking on the

right from my wife's purse while we were at the pool

very bare bones for price. pool has no circulation system.

couldn t even be in the pool because if was being cleaned

on paper it's a nice looking hotel, pet friendly and with a balcony

oh and important thing to note too: the hotel is supposedly pet friendly but they charge you extra (which is

went to the restaurant and ordered some guacamole for the pool, requested some juice as well

the garden and pool have an excellent view.

the staff was excellent and super nice and the food and breakfast delicious

the pool was so cold

the blankets, the old tv and there was no wifi

breakfast is available and served in tables located in front of the rooms, with a view on the pool

pool was very dirty, restaurant is a room with a few tables and chairs

ireplied it mentioning the situation and asking again for the spa and temazcal menu and special arrangements

the wifi wasn t that good, maybe it is not the best option for remote home office

pool is very mini, quite the size of my dorm room as a

pool is very mini, quite the size of my dorm room as a student 3

beautiful location, great staff, pet friendly, super clean, lovely gardens.

its a quiet place with few rooms and nice staff. the pool is ok.

room and swimming pool very nice quiet place ud83dudc4c

pool was cold, even though it says here it is climatized

the pool was a bit too cold in the hours without sun but anyway great to enjoy.

all the time and all the staffud83dudc96 they offered me a coffee and delicious bread by the pool before i had

spa and restaurant. breakfast is included.

nice place to stay for a spa weekend. very nice staff, great atmosphere and rooms. will return!

spa could be better.. with jacuzzi etc

spa is great with a wide selection of treatments

retreat and spa is beautiful and secluded

the food was great and you eat watching the sceneries they also offer spa services

the staff was very good. the swimming pool was better than expected.

mmon) gardens, pet-friendly, affordable pricing, friendly staff, tasty breakfast

my room did not include breakfast they offer you one and food is very affordable

pool was clean and comfortable temperature

the wifi service only works in certain areas of the hotel not the rooms

all but not the worst thing is that they treat you like in a government office if you bring your pet, and they

parking is also a pain

shower but onky after comolaining 3 times to the owner and he recommending i wash myself in the pool (not joking

very charming and well kept garden and pool area.

we always had hot water available, there was no noise coming in from the street, the swimming pool is lovely

the parking is also good as it is gated

the micro pool deck is the only place to take in the 'vista', kind of a misnomer 'vista tepoz', wholly

el masaje del spa recomendado

the staff were super helpful and genteel and the spa services are worth the money

we also enjoyed the couples spa treatment including the temozcal (sweat lodge) and did a private tantric yoga

lush green, wonderful architecture, excellent and friendy service and relaxing spa activities

experience - from the room to the staff to restaurant to the pool and spa - was absolute luxury

parking is a little bit tight but they had enough space to accommodate all guests' cars

mountains in the background, hummingbirds visiting the flowers, and a sauna and little pool to relax

maybe more options for breakfast would be a good idea

breakfast (and all food in general) was extraordinary

wifi didn't meet my expectations but at the end you go there to relax so it was not a deal breaker

spa is wonderful, food is great, staff is amazing!

it is a matter of time before a tragedy takes place in this hotel (the summing pool is also really dangerous

garden, the pool (only a small part is heated though), the staff, nicely decorated room, air conditioning and

pool was a bit too dirty

the pool was just right for this canadian after my hike up the mountain and back my family

has a parking space and good service.

were friendly and kind and make you feel welcome especially through a very generous and homely breakfast

room service was impeccable

breakfast was not included

the baked goods served at breakfast time were not fresh

extremely nice and accommodating, they made us feel welcome from the moment we pulled into the parking lot

we had our own private pool

:) ) wifi pretty bad to non-existent even in our ground floor room

parking facilities are perfect in a place like tepoztlan

the parking is small and if the hotel is full you need to leave your car's keys to the host

it includes a very simple breakfast of fruit, yogurt, a pastry and coffee or tea, but you can request a sandwich

breakfast menu is slightly overpriced for the quality

breakfast was good despite it is a light breakfast and due to covid the restaurant is currently

the swimming pool which was the main feature we were looking forward too, was comfortable and warm and amazing

also, the curtains were very thin so the light from the parking lot went into the room all night

it was good to have parking right in front. shower was nice and hot. bed was comfortable.

poor wifi connection

out early is an issue, especially if you're going to use parking there are beautiful lighting fixtures in the

and comfortable room, water provided for guests and friendly staff wifi is slow , but it

second is absolutely stunning surroundings, rooms are spacious, very well designed spaces

the facilities are very impressive including comfortable, modern rooms, a wonderful spa and temazcal (a must

spacious room and bathroom

we didn t get to enjoy any spa services, but the food in the restaurant was pretty good

the restaurant and coffee show are delicious and the spa experience it s great

continental breakfast was not that great considering other options and the overall price

breakfast, though healthy, is very limited

beautiful place to stay in a quiet area close to the main square - beautiful property decent breakfast

we spent one long afternoon lounging in the sun and enjoying the pool as the friendly the staff brought us

if breakfast can be served a bit earlier than 9am would be great! or at least a coffee:)

all staff was super helpful and specially janet from the spa service was great

have preferred a larger pool

comfortable bed, open shower, speaker system to listen to your own music (even in the bathroom), wifi, tv with

also the bed was really comfortable and every room has it own terrace near to the pool

photos are deceitful: the room was very small, you don't have privacy in the shower, the swimming pool has a

only at almost 11pm was quiet next morning at 840am, people were already in the pool, kids yelling, noisy and

didn t use the pool but it looked nice ( long enough for lap swimming)

tv service in poor, pool is shallow great for childrena

great heated outside pool in beautiful garden

breakfast is simple but delicious

property is in excellent condition it has a beautiful swimming pool and a beautiful garden great breakfast

the grounds are kept in pristine condition, the pool is heated, and it is such a nice, relaxing environment

we loved breakfast every morning with the beautiful view

didn t have a chance to try the spa but everything was

the breakfast didnt open until 9am which we thought was too late as we couldn't enjoy an early start of

good breakfast, nice view

the staff is very respectful, and there is a swimming pool, for a hot day

the breakfast was great too

staff was rude, the parking spot is very uncomfortable because it s very tight, the room is super hot, the

hour for the lady to come and return our car keys that she keeps for moving cars in the narrow parking space

is a wonderful view of the mountain from the pool

there was a little swimming pool, but the water was very unclean and we could not take a dip

i received good attention. pool is clean.

the pool was very dirty

didn t love that there wasn t the option of a small coffee bar or breakfast bites of some kind

breakfast is really nice with fruits, eggs, orange juice and coffee and you can see the attention

the view from the pool, the style and design of everything, the air conditioning, the breakfast.

the pool is cold, it would be better with warm water.

centric, quiet, friendly, delicious breakfast

we had a massage in the spa and my husband commented, it was one of the best he d had

toilletries (had been given 2 very small conditioners and no shampoo) , booked a room with a huge spa bath and

good food at breakfast and at the snack by the pool

pool area was very relaxing

wifi wasn t working in my room, staff was rude!