the spa wasn't all that hot.

comfortable beds, great pool area, and resteraunt

well appointed, attractive, comfortable room and furnishings; airport shuttle every 20 minutes

very clean, spacious, had an indoor pool, fast wifi and free parking

room service if it is even available nice fitness center

wish i would have known about the incredible spa earlier in the day so i could have taken full advantage of it

there was nothing in the room to let me know how to access the spa or where it was

have a free shuttle from the airport and because the description talked about relaxing in the spa and sauna

take someone with you/don t let your kids go get ice alone

restaurants were pricey altho the mgr at the sports bar was outstanding

we had no microwave or refrigerator in our room and the pool was down due to maintenance

most comfortable beds ever....great shuttle serice

very close for the train station very pet friendly

room service was fast and food was delicious!

also, the hotel airport shuttle was not available on the afternoon i left

didn t like that there wasn t much to do with kids around the area

cleanliness and service. breakfast buffet was excellent!

there is no room service through the hotel itself which would have been nice

was not given a late check out for this issue, and felt rushed out of this hotel after we woke up late with no

service trying to get in room at 8:00 am when we had late check out

starbucks and restaurant & bar onsite

excellent price for the quality. staff was very courteous. airport shuttle very available.

were very comfortable and room service was was excellent showers were very nice bathroom in general was nice

wait for shuttle despite 3 calls.

laundry basket full of towels still over flowing and all over the floor

had everything we needed , from location to the airport, to the gym and pool

terrible wifi- basically nonexistent. rooms barely came with amenities.

the shuttle works great and the drivers are very helpful too

pool was warm

pool was big and warm, our room was on the 8th floor with windows on both sides so our little kids loved looking

i couldnt log in into the wifi

staff friendly and helpful for early check in.

wish they had laundry in the building

to a lot of attractions like casino, shopping, restaurants

i really liked how they schedule your pool time to accommodate social distancing

the only reason i chose this hotel over others was the indoor spa / hot tub

spa / pool closed for renovations. wasn't notified prior to booking.

though i didnot use, swim pool and spa look great

the spa tub unfortunately was dirty

the spa was out of service, but it happens and it didn't take away from our very positive experience

spa tub was not cleaned properly

king suite with spa tub very big for the normal

they were pet friendly

hotel is situated about 20 minutes drive from chicago downtown and has free parking

nothing worked the key the tv the wifi nothing worked

the pool was a little dirty

liked the bar and the staff who served quickly

they are awesome after whole day on the road with kids

kind of far from the airport, therefore no shuttle bus service, which was rather disappointing.

also, the pool is

laundry room could be cleaner

wifi was hit and miss

parking lot was good except for 2 nights when a large bus was parked there, which took up multiple

hotel is very nice and clean , but the pool is very dirty and everything is broken in the gym

handicap parking door locked at 10p

great location- close to shopping and restaurants clean facility spa services

spa services were wonderful

but an overpriced spa was offered

the room service food wasn't tasty, too salty.

made us feel at home and were so awesome about the late check out

the spa tub was really nice and the hotel was close to lots of restaurants.

the spa tub was nice

place very relaxing and spa hot tub was incredible for body aches from work helped me relax a bit

i made reservations for at room with spa and when we got there the rooms were all sold out.

everything it was perfect absolutely suggest getting the spa room me and my husband loved it!

this was the disappointed point of my stay as i was looking forward to relaxing in the hot spa after a long

spa bath was to small it not really made for 2 ppl but me and my partner made it work and i m 6

was really excited to use the spa but it had caution tape around it

pool, spa and gym were pretty good. walking distance to shopping mall.

the spa and the staff!!!

could have been more lighting in the room and the spa was closed

didn't like that we had to leave out of the hotel and walk over to the pool, and spa facility, if there had of

the spa pricing.

it was conveniently located. beautiful grounds. the spa was an excellent experience!

the spa was amazing the staff was kind and knowledgeable

spa room and they didn't have one, had to settle for lower room type that wasn't much cheaper than

girls ( granddaughters 21 and 11) are fish so first thing is the pool

to use the swimming pool and hot tub people in there partying drinking, smoking and then 4 kids under the age

the pool was a bit questionable. the rooms need remodeling.

plenty of parking. very clean property. landscape is very nice.

pool temp was almost unbearable

bed is really comfortable. parking is easy.

it's fine but if you have little kids, it's a trek

wifi wouldnt connect half the time, the pool had bugs in it, food was overpriced for what you get

it's fine but if you have little kids, it's a trek