the spa and steam room were also a highlight, and the pool was beautiful

the hotel offers neat pool and spa facilities

the room itself has high ceilings, spacious, clean, and we had a room with a gorgeous view of the sears/willis

spa and gym were great

absolutely nothing! hopefully, the spa will have some services in the future?

it's super-spiffy, with lots of amenities (pool, gym, mail room, etc), and the studio apartment is terrifically

it's super-spiffy, with lots of amenities (pool, gym, mail room, etc), and the studio apartment is terrifically

our stay at this brand new, luxury apartments with excellent amenities (gym, pool, jacuzzi/steam room), convenient

our stay at this brand new, luxury apartments with excellent amenities (gym, pool, jacuzzi/steam room), convenient

no inside pool. no breakfast. no vending machines.

spa and gym opening hours with sufficient equipment

over what the hotel has to offer like oh, you can pay extra for a buffet or this or that we have spa services

the pool was a bit cold, being winter would have been nice to be warm water

there was no complimentary breakfast

pool was cold

exercise room was nice but a pool or spa or sauna would have been nice too

the room is perfect for us, and the option to have breakfast provided is a bonus!

all goes to the landfill burdening our kids and grandchildren

room service at all trash over flowing kept trash out they took the trash can and never replaced

gym need more wight lifting equipments

only problem was breakfast and front desk staff in this hotel

gym area was quite small

we had drink and a light meal at the bar which was very perfectly prepared, in fact it might have been one of

the hotel is beautiful, the rooms relaxing and well-appointed, and the lobby bar and restaurant always bustling

walking distance from all attractions. great staff early check in and out process. comfortable.

a very comfortable bed, a kitchen that had everything you need if you plan to cook, and a spectacular bathroom

bathroom by the swimming pool smells so bad and was not cleaned for two days , i told security twice n it was

fantastic facilities, pool, gym and lounge area with shuffleboard

kitchen is good

couch and carpet didn't look clean

the steam room was not available during the week or if you do not have spa services

super nice, extremely clean! amazing restaurant and spa inside! our spa day was amazing

cleanliness, bathroom with big tub, workout room, pool and especially the yummy room service available til

room was clean and welcoming and the hotel was complete with a first-rate gym and spa

great location and facilities, especially the spacious, well-equipped gym, jacuzzi and room amenities provided

pool and spa was closed, but it was understandable due to covid. hoping it opens soon!

i was expecting there to be a spa but it was just a sauna and steam room in the locker rooms

i chose buckingham hotel because of the provided breakfast and the pictures of the fitness/spa and pool

i loved having access to a nice pool and spa area, and everything downtown was walkable

itself is a very beautiful hotel and the spa the pool the room itself was beautiful and the

we enjoyed the live jazz by the bar in the evenings as well

we had n/a drinks one night in the hotel bar where they had a live jazz-style band playing

the room was comfortable, we had room service both mornings and the food was quite good and arrived quickly

bar and restaurant with great service and offerings

noisy guests in the bar area. wrecked the calm and relaxing atmosphere

we had the spa room, which is big and amazing room, the best bathroom we have ever had

no spa anymore ... needed massage

book one of their king spa

highly recommend signing up for their rewards program which gives you free wifi and a $30 spa credit to name

the room was also spacious for a king and the bedding was comfortable

additionally, the presence of a diverse array of dining options, cafes, a salon, and a spa in close proximity

clean, friendly, nice cafe next door, good gym

very early check in, gym view excelent, good motivation

most important - great free coffee in the lobby, and in my case the early check in

the room was huge and the facilities were brilliant, the gym was perfect, light and airy

i wish the bar was open later, but completely understand why it wasn't.

pet friendly

nice cosy gym

night room service menu limited

the bar was beautiful and bartender top notch

was delicious, i would have preferred it served hotter as it was barely warm

no complimentry internet no mini bar no robes and slippers

ran out of food at 5 pm and at breakfast time there were kids screaming and running around a room about 20

there was no one at the bar or cafe for 2 of the days we were there

ordered 2 scrambled eggs, sausage, wheat toast via room service

the gym was also above average for what you experience in most hotels

was only one bartender, and it made it difficult for her to be conversational with customers and help new

the continental breakfast was great, including both hot & cold foods

room service was very quick and staff is very pleasant and helpful.

the bellman was great as well by pointing us to a great jazz bar and a great breakfast place

clean room amazing pool tv that works! tj at the reception was amazing

no kitchen with variety of chef prepared meals for room service

they are pet friendly

the heated pool also wasn't very heated

the roof bar was probably our favorite place, it does get busy but that didn't bother us at all

it features lovely, comfortable rooms and a truly spectacular spa complete with a pool, jacuzzi, sauna, and

room, near nice gym and the dining area were all to my highest expectations

gym, great location, just blocks from the art institute and lots of shopping, very friendly staff

you had to squeeze around the door to get it shut; someone of larger stature or trying to fit kids in the tub

sensor-activated snack tray and refrigerator was a frustration for a family with kids, as the sensor and charge

the spa bath tub was amazing.

need spa jets in the bathtubs in the suites

example, a mandatory daily $25 wifi fee, mandatory daily $25 food fee, and mandatory $25 daily spa fee was

for my birthday and my room was upgraded from a junior to a spa suite

* the deluxe spa suite was spacious and luxurious

spa was pricey and it would be nice if room can include breakfast

i wish the spa was open a little later. i wasn t able to get a massage before check out.

was hard to reach someone about the spa and the front seat gave us misinformation about the availability of the

spa offered couples massages but we could not book one at any location

very very poooor gym !!!

well equipped gym

extra surcharge for early check in small lobby area

gym looked excellent, but we didn t use

the complimentary bar was a nice touch.

location - nice that there was happy hour and some breakfast to grab in the morning

it was more convenient at the bar area of the hotel lobby

time the hotel was great and pet friendly

the room was tiny! my two kids and i could barely move. that was frustrating.

staff is very friendly and never have given me a hard time about a late check out or sleeping in or a payment

excellent location and easy to find parking. sushi bar in the hotel is awesome!

the mini bar included was a nice surprise

lot of street noise; difficulty with room service getting orders correct and complete; inconsistent

noise from train, lack of amenities - coffee maker, gym, mini bar, iron

roof top bar is great.

inconvenience - wifi needed to be re-authenticated every 24 hours

the hotel bar, restaurant and spa were top tier

the spa is certainly the most fabulous in chicago

excellent spa and pool facilities

the service is impeccable! the spa is luxurious, and the pavilion for afternoon tea is stellar!

having the spa options inside the hotel was a plus as we loved our spa treatment and the dry and wet saunas

the bed was exceptionally comfortable and there was room service available all at a reasonable price

elevators are a bit slow when the rooftop bar is open

the whole staff, from reception, restaurant, room service, cleaning personnel was so friendly

great location , friendly helpful staff, nice bar, good gym and very clean

empathy from the front desk on late check out request

the spa bath was worth every penny

i loved the spa tub and how comfortable the bed was

the room was clean and spacious

loved the large spa tub with the additional walk-in shower, great bathroom with a full vanity

i really appreciated the opportunity to upgrade my room to the spa suite

wifi was slow. pandemic makes everything difficult.

if i had known that i would have ordered room service on sunday and not invited friends for breakfast on monday

the room wifi was okay but limited the number of devices on at one time, which made it difficult to manage

we were so bummed that the milk bar was closed the 2 nights we stayed.

it was pet-friendly which was great for us, but it is a tricky place to have a dog if they are not used to

the spa and gym are some of the nicest you can get at a hotel

the decor is very clean and modern and fresh yet many easy chairs in lobby and spa area give a homey feel of

spa staff was uncoordinated - they seemed to be short staffed and not communicating well

the pool/spa were exceptional

room ws very very spacious

also a shame that the spa is only available for large groups with pre-booking now

the spa is now for private events and no longer open to the guests.

gym in the basement has just enough to get a good workout in and the bar by the elevators makes for

nice bar, well equipped gym and a bakery on site

poor lighting, including in washroom, bad views from window, **no coffee, no coffee maker, no room service for

spa was lovely -- though you have to prepay, and watch out they add a 20% service charge

amazing spa services. great room and view.

also loves the spa like bathroom and comfy bed

great location and beautiful decor. hotel exceeded my expectations! the spa was wonderful too!

the gym was ok. the food was good for the most part.

first with my parents and now i take my own kids

t use like laundry

kitty o sheas at hilton is just bar food

the wifi was was slow in the room but quick in the lobby

my kids particularly enjoyed playing the baby grand piano at the ballroom lobby

workout facilities and luxury spa on site

spa was very nice. location was really good too.

everything but the spa was extremely pleasant. the services were great.

location, walking distance from everything. and massage spa on site

there is no swimming pool and the spa timing are limited.

was cut in my lip my a broken bar glass at the fancy restaurant mercant a la planka - they responded right away

i would have liked to see a mini bar in the room or at least a vending machine on our floor.

we had a dog and were on the same floor with other pet owners

loved the big rooms with comfy beds, friendly staff and the gym.

location design rooms and view gym

great location - sports facilities and spa amazing - rooms spacious with fantastic views

coffee and wine bar in this tower, along with spa and communal social spaces

kids loved playing basketball/pickleball and taking advantage of the game

the heated pool and steam room were a favorite for my friends and i

pull out couch was not the most comfortable for the kids - needs a memory foam mattress top

the pool and spa facilities were amazing

think the listing made the pool/spa out to be a little nicer than what it was

no room service

would have loved to see better pricing for room service

enough space for a family of 4 with teenage kids

lack of spa and concierge services for travelers.

michelle calderon helped me book a day spa for my visit and was the absolute best

so when travelling with small kids and we need to warm up food, that was an inconvenience

room service, instead of real plates all plastic disposable

it would’ve made the experience better with kids