spa room and they didn't have one, had to settle for lower room type that wasn't much cheaper than

section connected to pool area smelled terrible, pool was very cold and hot tub was like warm at best

traveled for a three weeks and before booking of hotels we checked if there is a laundry room - it was very

argue about that i stayed for 3 whole days never got a chance to get in pool it was over crowded gym over crowded

to use the swimming pool and hot tub people in there partying drinking, smoking and then 4 kids under the age

the spa was amazing the staff was kind and knowledgeable

the spa pricing.

could have been more lighting in the room and the spa was closed

it was conveniently located. beautiful grounds. the spa was an excellent experience!

spa prices are over top and not affordable

spa tub was not cleaned properly

king suite with spa tub very big for the normal

the outside walkways and parking lot was like a ice skating rink

no wifi, tv missing some channels

belongings and our personal bedding and pillows in thick garbage bags and went directly to the laundry mat to

kids loved the pool and gym area

kids loved the pool and gym area

free shuttle to the train station

airport is not so close, it almost took 30 minutes to arrive and there is no shuttle option

lighting was terrible in the roons, there was no hot water in our room, and the place was pet friendly, was not

was really excited to use the spa but it had caution tape around it

the spa and the staff!!!

spa bath was to small it not really made for 2 ppl but me and my partner made it work and i m 6

pool, spa and gym were pretty good. walking distance to shopping mall.

this was the disappointed point of my stay as i was looking forward to relaxing in the hot spa after a long

the gym

the wifi wasn t great

the staff was awesome breakfast was good location and parking was excellent.

road noise from roosevelt in a north side room and finding a parking spot.

oh, and the upper parking lot floods in heavy rain

fitness center, pool and spa were top notch

the water on the pool is too cool

big enough for me to bring my 4 grandkids

my rooms were two of few on second floor over bar tables in the atrium where people drank and talked loudly

the pool & hot tub were a great addition for the kids

there was nothing in the room to let me know how to access the spa or where it was

have a free shuttle from the airport and because the description talked about relaxing in the spa and sauna

wish i would have known about the incredible spa earlier in the day so i could have taken full advantage of it

laundry service said same day, but did not deliver as promised but still charged for service

flight left very early so it allowed him to sleep in a bit and we did not have to wake the kids to take him to

the spa was out of service, but it happens and it didn't take away from our very positive experience

though i didnot use, swim pool and spa look great

spa / pool closed for renovations. wasn't notified prior to booking.

the spa tub unfortunately was dirty

the only reason i chose this hotel over others was the indoor spa / hot tub

no room service

hotels fault but alot of kids during this stay, and we couldn't really enjoy the pool or hot tub

would have been nice if the breakfast menu available for room service was available in the dining area in the

i also loved the fact that it had a restaurant & bar that was open from 5-11pm

staff is extremely friendly and helpful and every area from pool, gym area, restaurant, to my room was clean

spa services were wonderful

great location- close to shopping and restaurants clean facility spa services

but an overpriced spa was offered

we did not eat breakfast but the bar service was great! ample parking was available.

ordered coffee room service 6am didn't show up till after 7am

the spa wasn't all that hot.

gym and pool

the bar and bar food was good and the airport shuttle worked fine for both pickup and return to the

the shuttle service between the airport and the hotel very important

started too late for me as i was on an early morning flight and had to take the shuttle

there w as no swimming pool.

there was no laundry room but in all it was a great stay.

very comfortable beds, nice decor, full breakfast

i wish there was a pool but everything is great

my kids relocated from california to illinois for my sons job

delicious warm cookies on arrival. very helpful staff. wonderful shuttle, gym and great room.

room service was not available

parking tight somewhat

no complimentary breakfast available

restaurant and bar had excellent service

i d prefer a hot tub or spa tub in the room

large rooms clean pool area great staff

parking is good

the wifi wasn't free as stated.

not enough parking.

with hot water and free toiletries, restaurants/cafes onsite, a fitness center and/or a swimming pool

was very comfortable, the pool - omg the pool - was like bath water

went with kids; ugh

- free parking - quiet room - free shuttle from o'hare airport

great location, close to o'hare, expressways & restaurants. great bar on premises.

and by the way we wish the customer service at the front desk and valet to the pool and spa matched

the spa was so relaxing, the pool was such a nice scenery.

the pool and spa facility were great and a pleasant surprise

the spa was

the spa and pool was a plus

was a cosy place to stay, especially the location , the curtsious staff, the swimming pool , spa & basketball

of course one thing that i looked forward to was taking a relaxing dip into the spa area but i get that it was

the pool/spa area. that s about it.

i also enjoyed the pool

it had all the things we wanted: free breakfast, free parking, indoor pool & hottub