breakfast was good as well

professional and friendly staff, lovely pool, huge rooms, great chef

we enjoyed the food both at breakfast and dinner

the included breakfast is simply coffee, fruit and bread with jam

s unfair to charge the full price of a chapin breakfast when the continental breakfast is included

breakfast could be enhanced and food menu changed from day to day.

it was very windy and i got up at night to close or lock down doors, even outside in the spa area, because all

breakfast was amazing the views were stunning and the staff was amazing

breakfast was excellent and such a beautiful place to sit and eat, looking at the amazing view

the staff, the food, the view, the pool

also bar tenders and their friends seemed too busy having fun to serve you

swimming and spa pools both

pool and spa great. comfy bed. generous breakfast.

if you are looking for a place in lake aitlan, do no kids out on staying at this property you will not regret

excellent wifi

no ac, terrible wifi.

wifi kept dropping, requiring frequent log on; san lucas toliman is a bit off the beaten path;

garden, the views, the swimming pool, the decor, the hacienda style, the kiaking, the location, the breakfast,

the views, the swimming pool, the decor, the hacienda style, the kiaking, the location, the breakfast, the beds

enjoyed the view and the pool; staff was great, restaurant was convenient and food was very

the grounds are gorgeous, with a lovely pool and fantastic organic garden and plenty of hammocks

really nice staff, lovely view, well-equipped kitchen.

the wifi needs some improvement as well

dirty, the smell was awful, no amenities, no restaurant and no kitchen, too far from the town to walk, yet

rooms are described as having a kitchen, but some are just kitchenettes

the bed was very comfortable and the equipped kitchen was a big plus

the view, the pool, the large windows, the large bed, and the room service (cleaning)

the hotel was a perfect place to stay with kids, we spent our afternoons at the pool

it has parking, two elevators and the suite had an amazing view of the lake

we enjoyed the food, the jacuzzi, the swimming pool, the view, the kids area, the location and the rooms

the pool is big, warmed-up, great for kids

gorgeous view of the lake, lovely gardens with hammocks to relax, swimming pool

lunch / bar is rather expensive

i like the location and the view. cheap laundry service.

if you have kids, they have an excellent play area, including trampolines and playsets

kids crying in the morning

the gardens was beautiful and the spa services were very nice

nice garden and own patio and access to spa (paid)

did not try spa at all but nice touch

lively garden, very nice staff, spa services, restaurant

hotel grounds with parking in a great location

you can hear tv from the bar in the lobby, all conversations

the spa was nice and relaxing, clean and warm

pool/spa area was lovely and we basically had it all to ourselves

we loved the spa tubs with hot spring water

the overall spa experience was amazing too

the spa was a plus

the top floor so had great views and although very basic, we had everything we needed, including kitchen facilities

we were allowed to use the kitchen downstairs to make food before we left which was amazing

shower was lukewarm and the wifi was slow

wifi for room 303 was not working or atheist the given password didn't work

they have a small kids that s my daughter got to enjoy at the end of our day

their is no eco pool

the staff was helpful with setting up a jetski rental for myself to take my kids

attention , parking

the restaurant was always full so i had to get room service, which wasn't a bad idea, but i wanted to be social

the pool area is sheltered from wind and it s pretty quiet in the rooms

nice to have a pool to swim after a long travel day

no ac in rooms, pool wasn t available

lovely pool

large room with balcon quiet at night good place for family with children pool

there is no spa in the hotel. and the low-level massage by an external source

location is breathtaking as are the gardens and wonderful pool area

view is spectacular and there is a lovely swimming pool and jacuzzi to soak in after hiking all around and going

niggle, not much shade for the pool sun loungers

wifi wasn t very strong in the room but ok in lounge area.

it has great laundry and good breakfast

kitchen that is kept clean, the staff is super helpful and friendly, and they even provide a laundry service

comfortable bed, good parking.

- no kitchen - i was first assigned a room without a free bed - wifi in the dorm is not reliable

lovely pool, friendly staff and easy place to get transport from.

private beach, excelent view, the spa it is clouse becouse covid, the food it is excelent,

the pool was nice, everything was very clean

at the resort was good except the wifi was very weak

missed so much to drink coffee night time, we asked at reception at 6pm but they just said the kitchen was locked

we thought it included breakfast

for example the pool has a price to use

terrible wifi and cel service

wifi didn t work

no laundry facilities

lack of wifi but also appreciate the opportunity and intention to stay offline and be present

not the best wifi connection incase you need to work online!

as i have adopted kids of color that is not something i appreciate

well tequila at the bar made me sick one night, it was very bad tequila would recommend upgrading haha

the kitchenette is not particularly usable unless guests plan well in advance, as the property is quite

the kitchen has everything you need

lee and elaine will let you do a load of laundry in their washer

the wifi was satellite but didn t work except for from a few specific places.

the kitchen was pretty well stocked and had everything we needed

wifi was good throughout the hotel

area which we weren't aware of, and on one of the days there wasn't enough beds/seats around the pool for everyone

restaurant porch coffee bar was available for early risers and that workers in the restaurant arrived earlier

around pool (and my room next to pool), wifi was sometimes a bit too weak or lost.

we loved the pool, jacuzzi, and sauna and privacy of the cabins

also there are spa treatments like sauna, massages, hot tubs and swimming stops

wifi is a bit slow in the rooms

didn't like that there's no room service

wifi

served us room service dinner even though we got there late and the kitchen was almost ready to close

the place being so awesome i wished there was a spa pool

beautiful gardens and pool

they have a pool but it was cold at the time we visited, but we still sat around it and just put our feet in

garden with swimming pool, gracious, helpful friendly staff, convenient location, comfortable

and the pool is such a nice added plus

pool too cold to use, restaurant staff inattentive.

wifi a bit patchy in the room.

outstandingly managed property with a large span of gardens, a great swimming pool, and breathtaking beach from

the kids enjoyed the pool

excellent food. very nice outdoor pool. lovely paths down to the lake.

wifi works very well to keep in touch with the rest of the world

every morning we had the most unique breakfast with the view on the lake and volcano and the night an excellent

pet friendly, projector and screen, bbq area, natural pools (certain time of the year) - much more

the breakfast was spectacular

the amenities are perfect, hot water, wifi, softest bedlinen,

haha the breakfast each morning was phenomenal

they also have a nice heated pool

and the breakfast was sooo good

on top of everything, i would be remiss not to mention the pool or the breakfast, which were huge selling points

room was beautiful and we had a good time at the pool

loved the free breakfast, staff and the view from the hostel

the showers are good, strong wifi and nice breakfast

wifi only works in the lobby

friendly staff, beautifull location and nice breakfast

great hostel, very nice staff. breakfast is amazing !

stayed for 4 nights in one of the domes which look beautiful in the pictures and are nice and spacious inside

views, lovely staff, great spa massages and treatments, friendly atmosphere and mostly quiet and

spa was not 100% functional and sometimes food would take too much time to arive

the pool is nice but it's pretty small and not many sun loungers

also my room was right next to a bar that played loud live music until 10pm followed by another 30-60mins of

truly lived up to its name ud83cudf31 the beds were super comfortable and i also loved the spa style bathrooms

they have a spa although the front desk staff didn t say anything about it

no wifi in the rooms

flowers everywhere even on the breakfast buffet, which was so delicious

has the best wifi on the lake

place is very nice, the pool is very good and refreshing and it is very close to nice area of the atitlan

there was no restaurant or pool

the pool and the view

the spa area, the swimming pools, how nice maria elvia and the rest of the staff was with us, the

location is okay, what is great is that through the parking lot there is access to the lake

pool a bit dirty

pool was honestly too cold for swimming but not much they can do about that

location is great and a good parking is included.

breakfast is provided at a low cost and is delicious

breakfast options very limited to non-existent, wifi only in reception area, staff not on site all

options very limited to non-existent, wifi only in reception area, staff not on site all the time, hard to make

the first one should be earlier so you have time to have breakfast and digest it a bit before the 2nd yoga

the view is really amazing!! nice breakfast

the wifi wasn t great

pool was empty the whole time we were there. no food or drink allowed in the rooms

too bad the rooftop is only used for hanging laundry as it has a great view

+ supernice staff, perfect breakfast, gym, pool, clean, view. reccomended! - none

- bright room - comfortable bed - small nice gym

parking access

kitchen with drinking water and very good coffee

is a very clean and very friendly hotel with spacious room and has good kitchen room

the wifi was really poor really let's the place down

the wifi

spa was out of action, you had to pay for the sauna

great breakfast included and free drinking water

the wifi was bad, but this seems to be the case across central america

breakfast was tasty and often included 3-4 options

the wifi also did not work at all in the rooms, this could be due to fact our room was at far end so