also there are spa treatments like sauna, massages, hot tubs and swimming stops

the wifi signal is spot on everywhere

no wifi in room

the wifi can be spotty at times

be more well serviced in terms of having some staff come check up on you frequently, service your bar orders

the wifi was satellite but didn t work except for from a few specific places.

we loved sitting in the outdoor kitchen, which was very well stocked, unfortunately it was too windy and cold

nice furnished kitchen area with patio

you have your own private garden with picnic table and lounge chairs, a well equipped kitchen to do some cooking

the outdoor kitchen has a refrigerator and a two burner stove top

breakfast is outstanding as were our dinners - we ate there every night

breakfast was amazing every morning and dinner was so great too, definitely do it

jochens cooking and bar skills will please you with the most delicious food including one of the best

people and 2 beautiful dogs (one which will keep you safe ate night by accompanying you from the bar to the

breakfast overlooking the lake was a real treat

our kids (teenagers) loved the family style dinners meeting other travellers

lots of daily social activities (some paid, some free), the vibes are super chill, there s a laundry service

we saw families with small kids, backpackers and elderly people so the place can receive any type of traveler

went to this hostel with my adult kids and husband and we really enjoyed it

we saw families with small kids, backpackers and elderly people so the place can receive any type of traveler

on top of everything, i would be remiss not to mention the pool or the breakfast, which were huge selling points

they also have a nice heated pool

on top of everything, i would be remiss not to mention the pool or the breakfast, which were huge selling points

haha the breakfast each morning was phenomenal

and the breakfast was sooo good

for example the pool has a price to use

terrible wifi and cel service

wifi didn t work

great hostel, very nice staff. breakfast is amazing !

loved the beach bar and views from bar. staff were lovely also. ping pong table was a nice touch

i had a great breakfast every morning

wifi barely reaches the dorms

the showers are good, strong wifi and nice breakfast

views, lovely staff, great spa massages and treatments, friendly atmosphere and mostly quiet and

spa was not 100% functional and sometimes food would take too much time to arive

stayed for 4 nights in one of the domes which look beautiful in the pictures and are nice and spacious inside

also my room was right next to a bar that played loud live music until 10pm followed by another 30-60mins of

the bar next door hosted karaoke night until 10pm. it was uncomfortable!

truly lived up to its name ud83cudf31 the beds were super comfortable and i also loved the spa style bathrooms

they have a spa although the front desk staff didn t say anything about it

breakfast buffet is lovely but choices could be bigger. wifi is not the best.

wifi was great for taking

small imperfections, like the wifi wasn t always working, the windows didn t close properly, but nothing

the first one should be earlier so you have time to have breakfast and digest it a bit before the 2nd yoga

there is no breakfast provided and/or available in the morning

breakfast is provided at a low cost and is delicious

the view is really amazing!! nice breakfast

at breakfast the restaurant informed us they had not been shopping and had only eggs

the spa area, the swimming pools, how nice maria elvia and the rest of the staff was with us, the

the staff is just amazing, place is very clean, there is a pool in the hotel and another facing the lake just

location is okay, what is great is that through the parking lot there is access to the lake

hotel has a new pool in a nice area in front of the lake (behind the parking) right there we enjoyed the rising

cozy, cheap, good pool, amazing location, super kind and helpful staff

having a mini bar fridge would also have been handy although they

wifi was very slow at times and didn t work on the last day

the pool is not for lounging around

the staff are fantastic, so friendly & helpful nothing is too much trouble, did our laundry for us for a great

pool was so small

decent wifi

clean. comfortable bed. nice gym and shared kitchen on the roof terrace. super friendly staff.

rooftop to sit out and small basic gym

laundry service returned quickly and smelling lovely

kitchen with drinking water and very good coffee

there was no restaurant or pool

the pool and the view

place is very nice, the pool is very good and refreshing and it is very close to nice area of the atitlan

if you have kids, they have an excellent play area, including trampolines and playsets

lunch / bar is rather expensive

play area for kids

the pool and slide were awesome. the restaurant had tasty food. the people were very friendly!

the kids loved the pool area with the big slider

the staff was helpful with setting up a jetski rental for myself to take my kids

couldn t connect to wifi properly there s no green are in front of the new building

staff is really helpful and our kids had lots of fun interacting with them

really noise. room was in a building essentially in the parking lot.

free car parking

there is no spa in the hotel. and the low-level massage by an external source

hot water runs out pretty quickly in the morning bad wifi

needs better wifi and a little upgrade

our kids (teens) loved the pool area and the location as well

charming library type bar with fireplace and great pool with infinity hot tub

breakfast coffee was cold when served and they do not offer refill.

cabins were clean, we requested no room service by putting out the do not disturb sign but every time we would

nice pool to hang out and the morning yoga at the beach is definitely a must do

wifi really good and could work there

fast wifi

we were there for children’s week so thr hotel prepared great activities for the kids (outdoors’s cinema,

excelente service,the swimming pool,the outside movie..the view to the lake super!

gym

everything! very clean, several activities within the hotel to do with kids.

their pet policy is 1 dog however there were other guests that brought 2

lively garden, very nice staff, spa services, restaurant

did not try spa at all but nice touch

the gardens was beautiful and the spa services were very nice

nice garden and own patio and access to spa (paid)

parking was kind of tight

you can hear tv from the bar in the lobby, all conversations

private beach, excelent view, the spa it is clouse becouse covid, the food it is excelent,

our room was amazing, actually was a 2 story apartment with full kitchen and patio area

the wi-fi is strongest in the lobby, bar and common areas at the center of the resort

bathrooms and kitchen could use some updating

wifi only works around the reception area

spa was out of action, you had to pay for the sauna

breakfast was really generous and the evening meal delicious

loved everything at this amazing hotel from staff to cleanness, good food and breakfast, fires at night amazing

the wifi was bad, but this seems to be the case across central america

), use the canoes and there is also a laundry service

it is only available in the lobby/restaurant area, not in the hotel rooms or spa area at all

the spa was a plus

the spa is a real treat with the waterfall and sauna and the staff were all so helpful and lovely

we loved the spa tubs with hot spring water

the spa was nice and relaxing, clean and warm

the water in the pool was very cool, almost cold

no ac in rooms, pool wasn t available

the pool area is sheltered from wind and it s pretty quiet in the rooms

wifi was a bit slow and kept dropping out but that may the case for the whole area.

lovely pool

restaurant porch coffee bar was available for early risers and that workers in the restaurant arrived earlier

stayed at the rooms at the back, nearer the road and pool and they were kinda dark and stuffy

wifi was good throughout the hotel

very friendly staff, enough parking space

wifi is very well connected in public space

the top floor so had great views and although very basic, we had everything we needed, including kitchen facilities

shower was lukewarm and the wifi was slow

wifi for room 303 was not working or atheist the given password didn't work

we were allowed to use the kitchen downstairs to make food before we left which was amazing

it was deafeningly loud and, ironically, only provided power to the spa and common areas for the student group

super clean / nice breakfast / friendly staff / lovely garden

cafes are a 15-minute walk away, it was frustrating that the staff refused to provide any after breakfast ended

really enjoyed their typical guatemalan breakfast as well

loved the temazcal and the breakfast

spacious room (as there was a bedroom with adjoining kitchen/salon), for an affordable price

rooms are described as having a kitchen, but some are just kitchenettes

dirty, the smell was awful, no amenities, no restaurant and no kitchen, too far from the town to walk, yet

the apartments are cozy and the kitchen well equipped

wifi was terrible, also they said there was warm water but there was just cold water or boiling

reliable wifi and places to work

mayan sauna, plenty of outdoor seating/chill out areas, reasonably priced drinks/food, clean kitchen available

advice you to book at the door and not online (50q at the door, 70q instead) the laundry service is 5q so good

nice location at the edge of the forest, nice garden, great hosts and a kitchen to make your own food, also nice

strong wifi (usually 10-20 mbps, 2 different networks)

the place being so awesome i wished there was a spa pool

you can bring food back and warm it up in their kitchen

there is a community kitchen located alongside the swimming pool

wifi did not reach to our room.

) was incredibly friendly and laughed at my friend and i getting into the cold, cold pool

wifi a bit patchy in the room.

a massage at the front desk they were calling me back, never heard anything from them, asked for pool service,

hotel friendly staff beautiful gardens with fruits and a stunning view of volcano from the pool

wifi in the bedrooms didn t work while we were there so it was inconvenient to have to walk down

location near the docks, the hotel grounds are beautiful, there's a swimming pool, kayak rental

swimming and spa pools both

pool and spa great. comfy bed. generous breakfast.

el wifi funciona bien y, en general, ofrece una buena relacion calidad-precio

friendly staff, great and quit location, nice and comfortable rooms, good breakfast/food, nice pool

the breakfast is a little small for a nice start in the day.

it was very windy and i got up at night to close or lock down doors, even outside in the spa area, because all

no wifi to contact staff or landlines in the room

parking

accommodating they graciously upgraded our room before we got there and even helped us with laundry

the wifi was nonexistent in our room

continental breakfast included was quite poor, comparing the quality of food given in the restaurants

so much anything to dislike, but they will need to carry out maintenance to pool area soon

s unfair to charge the full price of a chapin breakfast when the continental breakfast is included

if it's fully booked then residents of the hotel are not able to use its facilities (mainly the pool area, which

we enjoyed the food both at breakfast and dinner