the pool, the surrounding area, the views, the food, the decor, the restaurant, the bedroom

friendly hosts and secure parking

plentiful parking

booked a room for 2 adults,2 kids and 1 baby at the time of booking the manager told us that the cot was an

the fact that there is a pool is a massive advantage for the kids

very comfortable bed, great wifi coverage, cleanliness;

very small tv, no foreign tv stations. breakfast starts not before 7:00. slow wifi

many little things were wrong, from wifi bouncing all devices and tv working very poorly, to a freezing cold

room was clean, ac was cold, bed was comfortable, wifi was fast, tv was big and good channels, bathroom was

room is ideal for business travel; comfortable in space, temperature, cleanliness, free wifi comnected and

location not a lot of places to have breakfast..

in the booking site it offers spa and relax zone and it only has a small sauna near the gym

no food room service available weekends

sports gym was too small and very little equipment, should have had at least a rowing machine more than a

wasn't too pleased that the hotel's bar was not open over weekends, as we were staying there for the weekend

is clearly a 'business' hotel and the result of this is that the restaurant and bar do not open friday, saturday

exceptional breakfast buffet. super clean bathroom with towel warmer.

the room service was excellent

although breakfast is very good you better order coffee from the bar (with extra payment) than use the automatic

great value for money and mini bar with a reasonable price a beer

the reception staff were very nice as was the bar man who was very attentive and

there is no spa in the hotel

was ok, however when using the telephone for room service (room 223) it was completely loose

the gym was great and large bathtub in the room

property with nice breakfast

chose it because it offered separate beds for the kids but when we arrived there was only couch beds

the so called spa (a little sauna next to the gym) is way below acceptable standards

the spa was closed when we stayed

perhaps a bigger swimming pool.

the one bar staff, the guy was very rude, often ignored us, slammed our glasses on the counter and threw

is very good value for money, the rooms were decent, and well maintained, and the lounge and bar restaurant was

very clean and spacious rooms. warm greeting and late check out possibility

gym awful. shower needed maintenance. no laundry service on weekends

bar had no wine at all or any tonic for gin and tonic ( verry strange for a hotel of this size )

no bar / no resto very basic breakfast

coffee facilities in the room, and no room service on sunday

spa is small

the spa area

the spa wasn t good enough comparing the rest of the quality theyve got in that hotel

spa center is not well considered- there is no lockers where to leave your personal things, you

spa was nice but the floors and furniture were worn out and needed some care, possibly grout

the bar was nice, and the restaurant was busy with locals (which is always a good sign) we traveled

location, receptionist, parking, good space, big enough.

from first level of room to the bedroom not ideal if your unsteady on your feet or have young kids

the bar wasn't open for any food or drinks

old style shower sprayed the bathroom. thin adjoing walls. limited bar service.

no tea/coffee making facilities within room and unable to get it from reception once bar closes.

good staff, bar food was ok. rooms very clean. gym was ok

rooms were very clean and comfortable, the bar and the food were very nice, the staff were very kind and helpful

room service is supposed to be 24 hours but when i ordered at 5am it's closed

room service was available and room had a mini bar also

the gym was terrible. the location was a bit far from anything.

reception staff and bar staff were all lovely

room was freezing cold and the room service was terrible- a soggy sandwich and a few fries for

great pool area

the staff took attention, well cleaned, comfortable beds, delicious breakfast. pool cold but ok

the pool

it was not finish and something were not usable (gym, rooftop, elevator)

room service is awful

a nice pool on the roof, and a small but usable gym on the ground floor

amazing friendly stuff,great room,small but comfort gym.perfect for such priceud83dudc4d

the nq bar at the spa and gym club was always closed, but i wanted to try something there

room are spatious enough to double as an apartment and the staff are extremely helpful

spa and outdoor pool were not included in price

spa is not included in the price and children are not allowed to enjoy it

was fab very spacious and comfortable and all facilities in room excellent

would have liked that the sauna was working and the pool area to be available as this year the weather was quite

room service was superfast

the wifi was not working correctly. had to go to mcdonalds

close to terminals with good shuttle service available

convenient to the airport, free shuttle, excellent breakfast

room had a fantastic view and was clean properly, the breakfast amazing, and you must to try the spa at level

that spa was overpriced. 30 euros for 45 minutes.

the spa was cool & the suite was exceptional

restaurant excellent, so was the spa and views from the 26th floor

the hotel exudes elegance with beautifully designed rooms and top-notch amenities, including a spa and fitness

fantastic breakfast

pretty fast wifi

close to airport excellent buffet breakfast

the gym wasn t clean enough and there s only 2 or 3 types of fruit in the breakfast.

breakfast buffet should be included in price

they dont have spa n massage

the kids loved the hotel due to the music theme

wish the price of drinks at the bar could be comparable to the local bars but it is the same with any hotel

the room was spectacular, the pool and lounge area was perfection, the gym facilities and the overall hotel

the bar and lounge was very comfortable with good food and drinks

); offers a good breakfast buffet daily, spa services and has a seasonal pool

pet friendly for our lovely

i didn't get there early enough to use the pool. the outside of the hotel was plain.

30 pm, and room service prices are outrageous

had to pay for another room because they said kids over 12 could not sleep in bunks

spa was not working

the spa center is not working.

the spa was not available

and the spa was not available

stepping down into spa bath to have shower

bar in the back of the place

the restaurant and the bar are perfect at night time

1. wifi signal is weak and could not cover the whole room. 2. the safe was not working.

room service was a disaster (took nearly an hour and 3 phone calls to deliver fried eggs and chips)

wifi was available at all times, no issues with insufficient bandwidth

good wifi connection, nice staff, good location

not so clean and wifi did not work in the room. i had the 315.

wifi didnt connect in my room.

wifi is really pathetic in the 3rd floor

wifi poor and safe broken

, restaurants very expensive , only pool open in spa area

spa pool wasn t operational

ice machine was not working on my floor took a while for room service to answer my call

i order room service meal & the food was excellent

the saltwater pool and breakfast buffet were both absolutely amazing

spa prices and timing

no free access to spa area.

spa treatment was below average

pool nice though a bit too crowded , not a lot of space to sit

incredible room, amazing breakfast, fab staff

- i think there was spa rooms downstairs, but i wasn't sure how that worked - no map or guidance at check in

there is a gym and some services such as a spa available

would have liked a spa or larger exercise room, but not a big problem.

not good when you have little kids

the wifi was poor and the room service didn't offer vairous options to choose from the menu.

the spa was great

wonderful spa facilities, very comfy beds and one of the best breakfast's i've ever had!

i also used the spa facilities, it had an extra cost but it was so worth it

everything location room staff the spa is amazing and best thing

also i specifically chose this hotel for the pool spa features but no one told me it would be closed for

rooms, very clean and spatious

spa is amazing

family room is really comfortable, spa is nice

the gym and spa are available in the building

finally, the spa facility was a wonderful way to complete our visit to spain

spa is very small, can be updated but it was ok

lovely out door swimming pool and spa area

facitlities were great, the spa and pool were great to use especially in the madrid heat

spa area is great, water in hot tub not hot enough, but other than that, the steam room was great

spa was not hot

nice bar area and a small restaurant

well-equipped gym

location, excellent food, especially lunch and breakfast

10 min by tube to the center, rooms are comfortable, bathroom is clean, there is a gym, also the bar and food

for the category of this hotel, the standard wifi should be much faster

it includes free use of gym, spa and swimming pool

beautiful pool. it was great having a shuttle to the nearby mall.

close to airport and close enough to city; able to do early check in.

i especially enjoyed the large pool

for rest before our transatlantic flight - wonderful hotel very close to terminal , excellent bar ( helpful team

the spa was closed on a summer weekend and there is no pool.

didn t tell us prior to our arrival that they don t have the wellness and spa centre anymore and it was the

generally good facilities including spa available for hotel guests

spa is open for 16 years and older. also in the weekend the fitness is open at 10.00.

on arrival, we had to wait an exceptionally long time compared to the other hotel shuttles, and the return to

the staff at front desk and bar were really friendly, they made me feel l was valued as a guest

fact that room service was only available during restaurant hours

lack of room service after 11pm (arrived at 11.05...)

tries to save money by not puting water on a daily basis in your room and not changing the soap bar even if it

lack of kitchen personnel between 10 and 20, no bar to have drinks or tea and no room service