breakfast and the staff and i spend most of my time in the gym the size of the room i love the spa and the dj

no pool. bed in classic room very small

lovely breakfast including all you could wish for

breakfast service was not good

old world charm and service. the martini bar was great!

it would have been perfect if it had a spa and a swimming pool!

a spa or a fitness room would have been good

very good staff and especially helpful to us for early check in

i warned that i will be with a pet, when we came a bed and a bowl were waiting for us in the room

the room service maybe needs a bit of updating.

you can ask for a late check out for 10 extra per hour

staff were very friendly, the pool was great

location, very comfortable room/beds and enjoyed sun terrace/pool

gym is tiny despite pictures

gym is tiny, needs an urgent upgrade!!! would make everything perfect

room service was slow and took an hour to receive the order

location, gym

a bit too simple breakfast for the price, no salads. still it was sufficient and tasty.

in addition, the hotel also provides a gym, and other leisure facilities, so that i can find a moment to relax

free wifi could have been better speed, i didn t mind paying but as it was a work trip i was mostly

but receptionists, the waiters, the spa attendance, all superb

in spa is fantastic

very comfortable and clean excellent breakfast convenient location superb bathrooms

comfortable, nice ambiance overall, restaurants and bar also great

staff doesn t speak english, we had trouble understanding them and ordering the breakfast

instead they offer me guard my luggage s, and offer me a shower from their spa facilities to bath and leave

i hadn t seeing the pool or spa area so, i cannot say anything

very personal, great breakfast

breakfast exepsonal, one thing that i did not like were the pillows, but i asked to chanded them

fantastic breakfast and incredibly attentive staff.

no spa and strong smell of food in the lobby

superb location. super helpful, efficient and friendly staff. great breakfast.

there was also a problem with laundry

good bar and great drinks and bar food

you can find taxi stands, subway station, gym, park, attractions, very good restaurants and very good shopping

the gym was not available

the bar (with local cocktail) was a highlight

the room service people were truly kind & helpful in anyway they could, which said a lot about their

the rooms, noise, gym, breakfast.

and this is just dreaming - but with all the space available in the spa area, it would be so incredible if you

spa is a bit small but treatments and massages are wonderful

the lovely spa treatment

the spa is stunning and calming

we also enjoyed the spa and it was very relaxing

there's a nice little gym next to the spa on the lower level

we also used the spa and the couples massages were one of the best we've ever got

not much i didn't like. i would advise booking the spa in advance.

the spa is wonderful as well

while the room isn't huge, the vaulted ceiling and extended exterior patio make the space seems like a wealth

only issue we had was that we hadn't been informed that their spa was out of service as it was being renovated

wonderful breakfast and spa facilities

are well decorated, breakfast very nice, top floor pool was nice in summertime, massage at the spa was amazing

the spa and gym were great although i did not have time to use

the hotel is superb fabulous location and the most stunning roof terrace an amazing spa could not have asked

the spa and gym needs updating , a bit tired

the room was very spacious and clean

the spa could not be used x works.

great location, very friendly and attentive staff, excellent facilities especially spa and gym.

staff, spa and location

the spa and wellness center were a wonderful surprise.

this is not applicable to my amazing experience at wellington hotel and spa in madrid!!!

the spa facility was brilliant, very relaxing

love the spa and pool outdoor and

the spa is fabulous !

it does not have fancy bar or restaurant, but very good nonetheless, hence the

you travel with your pet you have to tell the hotel about it before arrival, otherwise they may refuse check

loved the quiet room, and the (faux) fireplace

gym could do with a little more equipment and the pool is only small but only minor gripes

the gym is nice too and just enough for a few days' trip

missed spa ... also terrasse menu upstairs a bit limited.

the wifi was too slow for what i needed it to be for work

the pool wasn't open until june unfortunately

the hotel was very good swimming pool it made a big difference

fun hotel, beautiful roof top pool and bar

and didn t keep enough table for the hotels guests which is a shame - very good massage but the spa is so

breakfast was excellent

the gym wasn t great, but that was only it.

gym was ok but a treadmill would have made it ideal

we could have some more fresh vegetables for breakfast - there were only tomatoes.

besides, hotel doesn t provide any room service as it serves breakfasts only

fridge in the room wifi was strong

bar never open

although the room service was good there could be better food/ drink facilities.

the room service food was excellent

the facilities advertised i.e - spa were not working

i tried to find out, but doors to the spa was closed at all times

in particular, the breakfast food was excellent and the service was excellent

friendly staff and great wifi also i could park my car which is impossible in madrid..

wifi was a bit patchy, and the room we were allocated, although very spacious, did not have much

the spa lady is very nice, but her massage is not good at all (spanish lady) i guess the messure should

we used the spa and the massage and jacuzzi were great

guests to pay for the spa in such an expensive hotel is a bad joke

fitness suite was small and minimal and was situated right next to the reception desk for the spa and sauna area

had a massage at the spa and the massage table was rickety and very narrow

special mention for lap pool, gym and spa facilities which really enhanced the experience

i really enjoyed their spa

quality in all details from furniture to bathroom-fittings, and small but lovely spa with swimmingpool and

offerings presented ala carte breakfast, pool and spa are fantastic and open 24 hours, it is a beautiful property

the spa was also a gem

we had the room with terrace and spa - perfect

we had a room with spa and terrace which was great

the pool is cute but was very crowded and with kids splashing water at other customers without being told it�

important street in madrid + spacious family room that accommodated four of us (2 adults and 2 kids)

bar on the 7th floor played very loud music until 00:30

you get - a couple of staff members were unfriendly - very basic facilities for a 5 star - no spa - dated

should have a proper spa as now it s done in a guest room and the massage table are substandard for a 5

no room service after 12

was a bit small and bathroom weirdly distributed we ordered room service and it was disappointing (quantity +

the gym is very small

there are no spa and gym. the nearest one is quite far away.

no negatives, but on site massage or spa would be the only way to make this place even greater.

a great hotel wjth amazing location. fantastic wifi and all. highly recommended.

perfect location- very clean - super breakfast - great room

the hotel staff was great and we enjoyed the lobby bar plus the great breakfast

no fitness center or spa facilities, no doorman to help with the luggage.

it is a boutique hotel so there aren't any extra facilities like a restaurant, pool or a spa - that was ok

room on checkin but corrected immediately, overcharged laundry, lift stopped working, loud ac unit

we arrived early and the hotel help us doing our early check in

wifi in the room wasn t great

included breakfast was delicious with much variety and especially great with the kids

for example, free taxi from the airport and young kids have free breakfast

we travelled with our pet chihuahua and were amazed with the amazing treatment he received

wifi was not stable and did not always work.

room service food

it might be helpful for the staff to pay more attention to the breakfast offerings

breakfast was delightful while the buffet is limited, the team will happily prepare anything you

) and breakfast was delicious with great variety of dishes to order

breakfast is usual european breakfast but very well made

the saunas in your spa weren't turned on

the property is needs a little refurbishment the spa is small but still worth every cent

equipments are poor, stuff room service are not serious, room check list is not followed

breakfast verity could be better

the door man was also so welcoming and helpful as were the bar and restaurant staff

the location is good, the room is quite clear. i particularly enjoy the breakfast!

quality of restaurant and room service was overall quite good

the gym is amazing

the gym is fair

gym was nice, but during covid you need to reserve a spot which was very annoying as it limits when

con is that they don t have a spa but there are plenty of places around that you can go to for that, it s

spa is good, the location is perfect, concierge the best - will make sure you get a table wherever

these business hotels like to put a bathtub in the room which takes up at least 3 sq mts of space which,

spa bath did not work which was disappointing

it had a small pool that i used during my stay

breakfast service is not good to us

the breakfast buffet was excellent, but the a la carte breakfast was disappointing

gym not matching hotels excellent standards

breakfast excellent - great choices.

the staff were wonderful, breakfast lovely and location perfect

the rooms were on the smaller side although the bathroom was big. lack of spa and pool.

lack of spa and pool. the rooms were on the smaller side although the bathroom was big.

the only thing that would be nice is a pool or spa area that supported some downtime relaxation

smoothest check-ins and stays i've had in a long while, he's also the one who assisted with my wifi issues

breakfast offers a great variety with plenty of options to start the day, and the rooms are very

breakfast was way overpriced for what was offered; no restaurant in hotel not sure where the room service came

wifi connection was a little slow and unstable.

night bar near buy kids drinking in the streets till dawn no chance of any sleep with the noise and we stayed

there was late check out at no extra cost until 2

the wifi system in the room was very unstable

i were to be picky, the bar had a good selection of spirits but little else

there was a surprise little breakfast

a good continental breakfast. the donuts.

of local wine upon arrival, delivery of bottled water and breakfast snack each morning, smart design choices,

wifi

neither bath nor spa bath could be used due to lack of bath plugs

shower keep falling off it holder and the spa bath holes were broken and sprayed the whole room ruining clothes

i had to register online prior to arrival and this was mandatory, fortunately i had access to wifi and i saw

kitchen, table & bathroom were very clean

no sun light no view not dutiable for family travelling with kids a lot of things around

nothing. i would ve liked if they had a spa to make it perfect.

the rooftop bar is great, we will definitely be coming back in summer to sit by the pool

the rooftop bar is lovely for evening drinks

was lovely location ,friendly staff , strong wifi , delicious breakfast

the wifi signal is not very strong

perhaps spa facilities or a pool would be a plus.

one of the meals was a kids mean for my 9 month old which was supposed to be grilled chicken pieces and i was

room service and laundry are on time

the reception people never ever smiled, the gym is very small and even the pair of dumbbells is not there

my husband visited the gym and sauna and was impressed with these amenities too

i had a spa bath in my room which was the reason why i booked it and it was amazing

very friendly staff room was lovely and cleaned daily breakfast was great lots to choose from

good wifi reception even on the 4th floor

breakfast was great with excellent choices, hotel was in a great location, staff were very friendly

optional breakfast at good price, good and complete

i had ordered ice from room service and it never came.

family room was perfect for our family with two kids ages 11 and 14

noisy on the morning from perhaps room service or just noisy guests

staff were friendly. location was nice. room service was great.

i had a late flight and was offered a complimentary late check out at 2pm