location not a lot of places to have breakfast..

in the booking site it offers spa and relax zone and it only has a small sauna near the gym

in the booking site it offers spa and relax zone and it only has a small sauna near the gym

a hotel for business people .hotel bar not open during our stay

is clearly a 'business' hotel and the result of this is that the restaurant and bar do not open friday, saturday

was a lot of noise , there was a big group of kids that occupied most of the hotel and thet made oa lot of nice

there is no spa in the hotel

wifi not working properly no tooth brush middle of nowhere

liked the stuff attitude very much specially the lady who served the breakfast she was very nice and made feel

the gym was great and large bathtub in the room

gym facilities not accessible.

staff kindly provided a light breakfast (coffee and cake), although official breakfast hours start only at 7

the reception staff and bar staff were so friendly and helpful

free parking. very convenient to barajas airport. room was extremely nice and clean.

opening hours gym could be 24h

great value for money. great quality and location. free parking on premises was awesome

due to covid not so many people in the hotel. because of that bar was not open.

gym was not a gym at all, one trendmill which was occupied all the time (not surprisingly given the

bar had no wine at all or any tonic for gin and tonic ( verry strange for a hotel of this size )

room service

staff is good we treated well i requested if we can have a early check inn and late check out we are happy we

the spa was closed when we stayed

the so called spa (a little sauna next to the gym) is way below acceptable standards

the pool area was nice and the breakfast was great

the gym was ok, but apparently shut at 8pm with the lights turned off

breakfast could have bigger variety, but it's enough - you can live with it

although spa is closed (covid) it could be better maintained (clean, cut hedges, remove

spa is small

spa was nice but the floors and furniture were worn out and needed some care, possibly grout

the spa wasn t good enough comparing the rest of the quality theyve got in that hotel

spa center is not well considered- there is no lockers where to leave your personal things, you

room very clean, comfortable beds, wifi very good. check out at 1 am.

no fruit in the breakfast or at least i didn’t find it

the gym was terrible. the location was a bit far from anything.

great pool area

gym was very outdated: 4 out of 5 machines were not functioning

there was not price list on the mini bar and we were a little chocked at check out.

the gym is a bit small but still works

comfortable room, nice terrace (with pool), small gym, and a good breakfast.

i also appreciated the rooftop pool and the convenient access to public transport, making it easy to get into

areas i really liked the decoration and style of the hotel - especially the reception area the gym was excellent

room service etc

wifi signal in the room was so low that one couldn't connect

many little things were wrong, from wifi bouncing all devices and tv working very poorly, to a freezing cold

wifi is terrible hotel lacks relaxation areas with comfortable seating and is devoid of atmosphere

room is ideal for business travel; comfortable in space, temperature, cleanliness, free wifi comnected and

all the staff especially at the bar (:

very good and cheap food from room service

room service was available and room had a mini bar also

room service is supposed to be 24 hours but when i ordered at 5am it's closed

and friendly throughout the stay (for example, i mentioned to the front desk staff there was no bar soap in my

wifi in room e6 did not work

had to sign in to the hotel's wifi several times

no indoor pool facilities but all other things great

clean, fast wifi, good breakfast, very friendly staffs, comfortable beds, modern bathroom, efficient air

comfortable room and nice bathroom. good quality room service meal.

the nq bar at the spa and gym club was always closed, but i wanted to try something there

spa and outdoor pool were not included in price

spa is not included in the price and children are not allowed to enjoy it

was fab very spacious and comfortable and all facilities in room excellent

also, it's a pity that the spa wasn't open

small water pool

clean, very comfy beds, great light in room and charging options, super breakfast

food was absolutely terrible, it really was. to clarify, i got room service from the

novotel sevilla - no gift for children at check-in - no option for wash only (no ironing) laundry

excellent hotel for family, kids loved it, stayed for a long weekend from ireland

room had a fantastic view and was clean properly, the breakfast amazing, and you must to try the spa at level

the spa was wonderul used it the day we were leaving, was quote 'wow' never felt so relaxed to go home

the spa was a bit overrated in my experience, so i probably won't repeat that

wanted to have massage but the spa was closed

restaurant excellent, so was the spa and views from the 26th floor

they dont have spa n massage

find the numbers for reception or room service so had to go down and ask

the room was spectacular, the pool and lounge area was perfection, the gym facilities and the overall hotel

the staff was friendly and the breakfast was great

breakfast and food at the pool bar is fantastic. rooms spacious and nicely styled.

room service was a disaster (took nearly an hour and 3 phone calls to deliver fried eggs and chips)

1. wifi signal is weak and could not cover the whole room. 2. the safe was not working.

bar in the back of the place

the bar was never busy as the prices were very expensive for this location.

wifi was available at all times, no issues with insufficient bandwidth

); offers a good breakfast buffet daily, spa services and has a seasonal pool

i didn't get there early enough to use the pool. the outside of the hotel was plain.

good comfortable bed clean rooms very pet friendly

well located, easy access, shops restaurants nearby, relaxed hotel, nice pool / gym, good rooms

nice clean rooms and next to a park with free self laundry service.

spa was not working

the spa was not available

spa facilities very basic and should be open all of the time for free. breakfast over-priced.

the spa center is not working.

spa facilities were out of order during our stay which we were very disappointed about due to it

it is a detail but the swimming pool could use a bit of an update.

the pool is great and the staff are very friendly

plentiful parking

the fact that there is a pool is a massive advantage for the kids

the pool, the surrounding area, the views, the food, the decor, the restaurant, the bedroom

the room itself was ok but the wifi connection was weak and sometimes i couldn t get it at all

also wifi is terrible, the signal comes and goes from time to time

one of the receptionists was kind enough to let me try other available rooms is i could get good wifi

poor wifi signal and sometimes there was not hot water in the shower

wifi poor and safe broken

spa pool wasn t operational

, restaurants very expensive , only pool open in spa area

late room service

there was no note on file about me bringing my pet, even though i put it in the reservation a month before

great location for airport and near major shopping centre nice relaxing swimming pool and gym

didn t tell us prior to our arrival that they don t have the wellness and spa centre anymore and it was the

generally good facilities including spa available for hotel guests

the spa was closed on a summer weekend and there is no pool.

spa is open for 16 years and older. also in the weekend the fitness is open at 10.00.

very close to airport but not anything else. free shuttle to airport starting at 715

spa treatment was below average

spa prices and timing

no free access to spa area.

room service

swimming pool was a bit cold

wonderful spa facilities, very comfy beds and one of the best breakfast's i've ever had!

the spa was great

everything location room staff the spa is amazing and best thing

i also used the spa facilities, it had an extra cost but it was so worth it

spa food cleaness

clean, new, nice bar and very comfortable room

well-equipped gym

room service never took too long

wifi sometimes hung up - definitely needs improvement

wifi very

would have liked a spa or larger exercise room, but not a big problem.

there is a gym and some services such as a spa available

- i think there was spa rooms downstairs, but i wasn't sure how that worked - no map or guidance at check in

airport shuttle bus was very good and efficient, the room was clean, comfortable bed, big shopping center

swimming pool a big plus to enjoy during summer days

the spa was a good value

spa is amazing

rooms, very clean and spatious

the spa was best and the room was shiny and the beds was very good

finally, the spa facility was a wonderful way to complete our visit to spain

spa was not hot

facitlities were great, the spa and pool were great to use especially in the madrid heat

spa is very small, can be updated but it was ok

spa area is great, water in hot tub not hot enough, but other than that, the steam room was great

lovely out door swimming pool and spa area

shame no pool or spa to relax ud83dude14great

and large rooms, very clean and comfortable, good wifi, good value, decent location in madrid

breakfast was amazing

room service and mini bar were a lot cheaper than other hotels we have stayed

hot drinks in room, although you could hire a kettle, they were not available with room service

it includes free use of gym, spa and swimming pool

the gym is well equipped

i got room service and the food was amazing

very good breakfast

delicious breakfast, very spacious room and excellent outdoor pool and gym