the cleaniness the staff the pool and the location

sofa-bed mattress is usable to sleep on for not heavy kids (soft foam mattress)

free wifi, nice pool area, large rooms and large balcony.

terrace, huge beds, brilliant facilities, perfect location, lovely staff, ample parking free on the street, this

fsns great but the location was perfect pools good the apt had front terrace was great for the kids and very

came in september the staff of the hotel could not have done enough they were very friendly, the spa and gym

spa facilities are excellent and spa treatments are lovely

was lovely and so relaxing had everything we needed spa gym, the staff were friendly and helpful

the spa was lovely. breakfast buffet was lovely and the staff were very friendly

breakfast selection everyone very helpful spa and treatments were great lovely pool area with plenty of sunbeds

pool was perfect for my 4 kids to swim safely

and wine but we didn't get this and all the local shops were now shut, nightmare when you have 3 kids

great staff and pool bar very reasonable hassan good to deal with

bar closed and kids were not allowed toys or floats in pool

also that the kids couldn’t play ball in the pool

wifi sometimes a bit patchy on the third floor

wifi speed is very slow

very slow wifi

bar closed at 10

great choice for breakfast

such as the spa and the new infinity pool area were not open as promised for our time

the spa wasn t open (dec 23), though advertised

having a massage and spa and a jacuzzi -ac only cooling -long way and lot of stairs to the beach but you are

rooms spacious, modern and comfy with large balconies and basic self catering equip

spa/massage facilities were not ready yet (and won't be for a while)

hotel has thought about the safety of guests by putting artificial grass around the pool to make sure no one

food could have been better more fresh fruit for breakfast would have been nice

all the god entertainment was at an late hour so that the kids was to tired to go and see

excited about the trip and then felt let down when there was no tennis court as advertised, the pool was cold,

price was very expensive and paid that much bar closed early and was told not allowed to sit out and talk with

to spa was at extra cost and quite pricey

the spa could use a bit of a refresh and the massage was a bit meh, not very impressed.

spa which i spent many hours in

spa pool facilities seemed highly priced for just a couple of hours, particularly as we were

the hotel has loads to do. from attending the spa to the evening entertainment every night

i would recommend the spa

the spa was reasonably priced - the massage provided by agata was superb and the free indoor spa pool

was excellent and great value, the pool area was very clean with plenty of sun loungers and the spa area was a

the spa in the hotel was

we loved the spa area especially in the afternoons after a day by the pool

location of the spa

an excellent spa area to have massages beside the pool

new gym , supermarket, robes and slippers in room, late checkout shower facilities since last year

room, breakfast, pool, staff - perfection

the pool is a lovely infinite pool and big enough for kids to play and others to swim at the same time

the spa was small but great turkish bath and finnish sauna

spa treatments great

spa was nice and included in the price

the views are spectacular and the suite was spacious

spa was fabulous

we had a very romantic couples massage at the spa to celebrate our 25th wedding anniversary

the food was good, but nothing to brag about and the spa was just ok.

hotel need to have spa menu on their website

nice spa area

the swimming pool was great for family vacation and also easy access to nearby beach

beautiful views, clean and functional, roof top spa with happy hour overlooking the sunset

very peaceful all the things you would need in the kitchen

pool, rooms, beds ( comfy ), meals ok but hot tub on roof was the best

the wifi is quite slow during the day but ok to work with after midnight

not told before hand that both their restaurant and piano bar would be closed.

property was amazing, spacious and with everything you will need

the spa shop inside the complex was super convenient and had everything we needed

the spa was well equipped with everything you would expect in a hotel, and there was also a cafe inside

market was great to purchase food and snacks, the beach club and spa is beautiful and wonderful

would recommend the beautiful spa on-site spa in the beach club

spa treatments expensive

wonderful spa

my only request would be to open the spa earlier and

our twin room was overlooking the pretty harbour was quiet and spacious with lovely rituals products

also were told internal spa was now an extra charge it

there was always a friendly smile and help whenever it was needed, gym, tennis, spa and games room added to

friendly and helpful enjoyed the spa and treatments they were

lovely spa and friendly people working there

everything. spa is amazing!

got a bottle of bubbly, a cake and a spa voucher for my birthday, lovely gesture

it was a bit far stretch from the beach, but it was still walkable. the spa costs (17 ) extra.

great spa experience, i recommend the jet lag treatment

ve visited gran canaria many times and stayed at radisson blu spa and resort many times too

some spa facilities were not working including outdoor jacuzzi in adult quite area.

the breakfast 10/10 the staff amazing the rooms so clean the spa amazing the gym very good overall this hotel

we really enjoy using the spa and the pool there, so if you want a heated pool away from children (apart from

plenty of space despite being a large hotel

spa pool needs some attention and so does some areas around the sunset pool

if the spa is included in your booking

of space and privacy great food and loved the buffet themes great spa with extra comfy beds we went

wifi was non-existent

breakfast with wide range of food and super eggs freshly cooked however wanted

comfy room. bar space was relaxing. staff welcoming and friendly.

the location, the swimming pool, the jacuzzi, the staff, the food.

an amazing infinity pool with jacuzzi, everything spotlessly clean

wifi is good

even in rooms without official ocean view, you can watch sunset from balcony, infinity pool, nice spa indoor,

despacio spa was excellent

sergio in the spa was very professional and patient when teaching

spa was fabulous.

spa water a bit cool.

wifi kept going in and out which was frustrating at times.

breakfast is perfekt, everything you can imagine

the breakfast was simple but was enough

short taxi ride to local amenities beautiful duplex apartments, boasting a living room area and kitchen, with

arrival the greeting was friendly and professional, the ambience was very chilled and beautiful pool shrubs ,

i enjoyed the most was the pool and relaxation area, the spa is excellent, and the breakfast was great quality

stayed in a one bedroom apartment which had everything you need including a fully equipped kitchen

thank you rita, the young lady who is organising activities on site: paddle,yoga,golf and kids activities

the complex has 3 pools, a pool bar and restaurant but also a supermarket thus you can simply get a drink from

thank you rita, the young lady who is organising activities on site: paddle,yoga,golf and kids activities

furthermore, since it is a spa, the spa is quite big and impressive too, for such a hotel

spa package was nice

spa was paid and indoor pools were also paid

all the facilities to enjoy your stay: several pools (including silence pools), a very good spa with fabulous

spa was excellent too

small gym and spa area

spa and sauna

no late check out possible

we even had santa visit as we were staying during christmas with the kids getting some great presents

plenty of sunbeds,lovely food, pools great too

spa room looked like it hadnt yet been

spa facilities could have been better. half board did not include non alcoholic drinks.

i enjoyed the pool areas, the spa (a lovely massage) and the morning yoga/pilates classes

have an indoor gaming room (pool, table tennis), gym needs some free weights and maybe 1 pool can be a bit more

odd opening hours for food at the blu bar - one of the pool bars, 12-1 and then 3

no spa or any sauna/ steam room available

- no coffee machines in the room - gym and the spa is extra

beautiful hotel, lovely ambience and loved the african theme. felt like a spa hotel.

sadly hot water kettles are only in unique rooms so i couldn t make tea in the room and room service wouldn

few times we stayed in the room and ordered room service dinner after being at the pool

we didn t end up using the spa although it looks unreal, we tried to book in today as it is cloudy but the

the spa (at extra charge) is delightful with special areas such as the womb room perfect to relax in

and then there s the spa - just paradise

the maspalomas dunes nearby are breathtaking

it has many restaurants and shops nearby and has a number of swimming pools, jacuzzis, a gym/spa and plenty of

great spa experience

but we visited the hotel spa which was wonderful and really very nice

the spa was really wonderful and the staff were excellent

in the room, ac is set to a minimum of 22c which didn't bother me but is worth noting, spa costs extra (around

breakfast is extremely busy and noisy, food is warm not hot

welcoming of the hotel staff was excellent, the spa was very nice and clean, there was a great breakfast selection

or, you can have room service but we didn't want to eat in our room

breakfast buffet was superb - excellent choice of dishes, breads, jams etc

as we didn't want fancy food, the only alternative was room service, which we took

around the pool at the hotel end could be better - the pool bar staff should walk around the perimeter checking

no spa services.

there is no spa which would have been the icing on the cake

it would be great if they had spa in the hotel.

is no spa in the hotel, although there is hairdresser salon which nobody use and we would prefer to stay

no spa for a 5 stars

we also liked it that there is a small spa - when the weather was a little chilly we enjoyed the steam bath

from the pools, spa and gym, there is not much to do

the spa could have been a bit more luxurious and friendly.

breakfast buffet excellent, very varied and fresh. spa massage top class.

the spa was an added bonus, with complimentary access to steam room and jacuzzi for whole family to

everything good except spa partially closed

facilities, gym and spa are of high quality

the spa pool was amazing. the breakfast was excellent.

is great, love the spa area, staff are all fantastic

as in you pay 1 price and should be able to use all of the facilities for free such as the spa and wellness

beside this, there are multiple shops nearby with good prices: spar and dino

the pools, aqua aerobics and spa were amazing

4 adult only swimming pool with spa facilities, gymnasium, minibar great breakfast.

spa was closed

less live music, spa pools closed and all inclusive so expensive now we went for breakfast only, ate and drank

hotel 4/5 stars in canaria & even spain

this is a proper adults-only escape elegant, calm, and blissfully quiet

we stayed on the ground floor which has a private balcony with beds in front of the pool

great beach view from the terrace, especially for breakfast

wifi, while generally very good, seemed to not reach the roof terrace most of the time

we loved the bungalow - comfy beds, spacious kitchen/living room, access onto grounds which are spacious and

drinkers and like to explore restaurants so didn’t think we’d make use of the all-in but the breakfast was

food was lovely good range and quality, you could eat all day - although sausages at breakfast were bad quality

two large pool areas - one very good for younger kids with lots of shallow water areas

is good inaf nathink was bad to us maybe parking but we was lucky find space straight away

there is nowhere to go or walk - somehow, you're then stuck in the hotel, but it also lacks a spa and therefore

to get pool towels from the reception area was a bit annoying - having to wait while other guests were

gym was small and very busy at the times i went, there wasn t enough equipment to go around

such a big tv in the room without netflix service ( that should be implemented ) ; outdoor gym facility busy

nice hotel overall, but two things made it stand out: the cakes at the buffet, and the crossfit gym

room was spacious and the bed very comfy

place, modern hotel with good facilities recently after renovation there is a gym and a small spa which allowed

lightning in the indoors bar area and restaurant was to bright and wasn t so cozy be be there

the wifi connection in the hotel is good but in the room is very weak.

kids club was fantastic , can’t fault the animation team , they were superb

for him it was something normal i've asked him about the spa and there was no spa

as a guest of the hotel you get access to the stark luxury gym, which is next door and has amazing facilities

only thing they didn't have gluten free bread at the breakfast

the hotel also provided access to the gym nearby

beds were comfy and pool areas lovely

apartments were well equipped including the kitchen

specially i like pool where kids under 16 are not allowed so you can enjoy peaceful moments

amenities are closed or not available (ie gym and adult only)

kitchen could be a bit better equipped

great facility for families with kids.

spa treatments were very

cold bar drinks reasonably priced

breakfast had plenty of choice - continental and omelette, fried and boiled eggs to order were hot

breakfast was tasty and fresh with all choices - the freshly cooked omelettes were a favourite

the heated pool was spacious enough for all the guests

fab little bungalows, everything you need and gorgeous spa area

like to swim but the pool temperature was just way too cold and surely could be heated just a little

wifi is free and great

later bar hours would be nice as it closes at 6:45 but not too much of an inconvenience

breakfast was very nice but a little expensive if eating everyday

com as they are too small and inferior compared to some other hotels with spa facilities

wasn t obvious how to find the spa, i forgot there was a spa until my last couple days but i couldn t find

staff, cleanliness, quiet around the pool, lively in the bar at night, great selection at breakfast with your

bar staff very attentive as were the lunchtime pool bar - lovely seafood

helpfull and efficient staff, it also have a car parking facility which is a must if you have a car, as the

one very small dislike, no area around pool for non smokers

pet policy accepts pets with open arms, that s is why we chose there for 4 nights

venue with a fantastic, healthy breakfast and beautiful rooms, around a cute, clothing optional pool

small pool poor breakfast room service cleaning only in the morning

the pool,the rooms,the restaurant and in particular the staff

excellent breakfast. nice pool area, and room had good facilities and nice balcony.

the location was good and there was even a life guard at the poolside, and free wifi was included in the bedrooms

easier access to the pool (ramp?)

no steps leading into the pool just a ladder

great room great pool great location

hotel, very good location, staff friendly, clean room, a lot animations for adults and kids

food was very good, staff weee great with the kids and evening entertainment was always something for everyone

although that is subjective - i saw many people and kids enjoying them

big rooms comfy beds good wifi all inclusive location

wifi didn't work at all most of the times

whrpool and spa with massage: friendly staff ud83dude18ud83dudc4d

spa area very very poor....only a jacuzzi with no hot water. lack of sauna and turk is bath

everything was good except wifi and noise.

we had view to the parking lot and it was very noise because of some huge machines located there for air

plenty of sun beds around the pool and hotel

i had a couple of massages on the spa with sven

the spa team (separate from the main hotel we re a bit

the spa was too small

you can choose to spend time by one of the 2 out door pools or in the spa or even a short 10/15 min walk to

good gym and spa and very helpful staff in all areas

variety and quality of dishes for all meals (breakfast, lunch and dinners) very attentive, helpful and friendly

little music around the pool and a few games during the day, surrounding the hotel is quite hilly so if you have

senior restaurant staff that took good care of us and especially our kids

nothing for kids

kids loved the variety

the spa facilities are fantastic

we loved the size of our apartment, the excellent balcony, and the new kitchen with all the necessary utensils

wifi was fast

clean, modern, nice bathroom, very comfy bed, good wifi, very pleasant and friendly staff especially michael

room was very big with a well equipped kitchen

room was located at the very end of the hotel - thus there was some walking everytime to get to breakfast and

pool can be heated a bit more during winter

one thing i like about this place is you have another food area if you missed your breakfast or lunch or dinner

i was travelling with kids and grandparents

was only slightly chilly but was still fun to swim around in, and the cocktails in the poolside bar were smashing

can just suggest to raise the temperature of the water in the spa by one or two degrees

spa & facilities are lovely, high standards

spanish, french and german

the siam spa and the treatments were exactly what i needed to relax and switch to holiday mode

more seating to relax in spa area after coming out of sauna and steam room

excellent massage service (best in many years) aqua-gym lady trainer delivered different routines daily

breakfast was great could of done with a few more gluten free options

location room size pool towels in the room on arrival

gym lacked a bit of equipment

the rooms are a good size, very good wifi, you can pretty much watch any programme of your choice, once your

had two treatments in the spa and highly recommend

the spa is something else and the jacuzzi is amazing (jacuzzis actually cus you have at least 6 types

the variety of sunning areas, good spa but most of all the 25m pool, class!

the rooftop with the jacuzzis, the spa inside and the meals were wonderful

the roof top bar, jacuzzi and spa are lovely

the spa was excellent we had a couple massages and a facial very good and enjoyed it

we were told that we would not be able to use the pool upon check out as our flight was in the late evening

the hotel has 3 swimming pools (1 big pool the main one, 1 smaller and 1 kids paddle pool) the hotel rooms are

the gym was appalling. nothing worked and there were odd barbells.

rooms' windows leads to the street or swimming pool and highway, so it is noisy

look more for clubs) - each night they have entertainment shows in spanish for seniors or small kids

good service at pool bar

staff particularly welcoming, friendly & helpful, all except the bar staff

every evening different artistic program organised, clean and nice outdoor swimming pools and bar

not many varieties on the bar food menu

the facilities in the gym/spa were excellent.

was perfect, the room was clean and spacious, shower was great, food was tasty and loads, great variety

thallasso spa pool is something everyone should experience

seawater spa was amazing

spa and rooftop pool

ants- get everywhere too much chlorine in the pool - irritated kids skin.

think they have to improve the cleaning and spread the wifi signal better

we also appreciated the pool and sauna

the pool and common areas are very well maintained, and the staff is incredibly friendly and helpful

the swimming pool and sauna usage is easy

breakfast variety is good enough, it was not boring and everything was fresh

extremely poor gym

the massage ,the sauna ,the gym are also well organized

no real bar scene at night in the hotel, relax cafe next door does have a live music night

swimming pool and leisure area in hotel

we were moved to a self catering bungalow and by way of compensation were given a spa voucher and dinner in

the hotel also has a spa facility for an extra cost, right next to the pools

spa was incredible

not a spa hotel: it's very child friendly

so many kids... pool was wat too busy so we ended up using the spa for some peace and quiet.

big spacious apartment and nice rooms. pool & spa were a plus!

was spacious and the kitchen had the necessary even a little coffee machine and kettle, the pool was not that

about a third of the gym machines were broken

noise from pool bar at night

the building looks amazing but some of the inside needs updating and repainting several pieces of gym epuipment

lovely room, gym, room service. loved the bathroom.

friendly efficient staff. good facilities, pool and gym particularly.

lovely room, gym, room service. loved the bathroom.

at the airport shuttle bus was nicely arranged, waiting for us just outside the airport

cheap room service

reccomend restaurant and their vines and paella), great warm coffee in the morning, in the kitchen everything

nice and clean, well equipped kitchen, fresh coffee cake and fruit provided for breakfast, comfy bed and a nice

everybody kinda goes their (windsurfing) way (: kitchen and badrooms are al working and fine

there is plenty of parking around

to find, near the beach and a lot of parking spot in front

room was cold and it was not possible to change the temperature no wifi at room dirty shower

wifi would have been better. wifi would be

wifi available only in the lobby

pool looked most inviting, but it was, not surprisingly, too cool

breakfast was a highlight i especially loved the fresh-squeezed orange juice and the caramel

room on the first day, would have liked a fresh bottle every day as we had to buy water from the spa ( short

but you could order room service

the pool was taken away and the breakfast buffet was very poor

breakfast was incredible

facilities, breakfast, staff

move around since you cant do much there - the pool is very cold and is not heated - there is no spa as mentioned

lots of parking spots and beautiful grounds

the pool is well maintained, and overall, you can tell it's a family-run business, which gives it a

bed was very comfortable, suite was huge, bathroom & shower were great and had a gorgeous view, breakfast was

too little space during breakfast; wifi only available in the central court and not in the rooms

wifi did not work properly and could not be fixed

location , nice ground floor room , good room amenities , good car parking , breakfast was fairly good

parking is easy at the hotel

there is plenty space for car parking

the staff the room the pool the breakfast the location

bed, fridge and kettle in the room, peace and quiet, plenty of outside space and seats, special offer evening

the nature, the perfume, the place, the history, the small spa very lovely

spa and pool area were a little shabby, needed a good clean and the furniture was old and needs

the spa was a bonus too

pool is nice