it was beautiful, staff was wonderful. loved viewing the other rooms and enjoying the spa tub!

spa tub was great.

simply lovely, with ample parking, always clean, good food and drink a delight close

there is a small bar for an after dinner drink and plenty of restaurant recommendations to try

only drawback was that breakfast was served in a dark basement that felt a bit dungeon-like, which didn't match

how the he'll is it ok to use their gym with people sweating all aver and not a pool

to the lobby was blocked due to parking lot repavement

breakfast great coffee !!!!cinnamon buns.

pool and workout areas above average for price range

pick just 1, but it was very quiet, clean, great area, pool was a plus even though it was kind of cold (winter

we had reserved 2 king suites with jacuzzis&spa bath

drain plug was tricky on spa tub!!

suite was way nicer then i seen from the picutres it was crazy and the spa bathtub was the highlight of the

out it was no longer a pool at last minute not really an issue cuz had that king spa suite with the spa

the spa bath had hairs and a ring on it

small pool towels, low pressure on spa jets

no wifi

all hotel phones should always be working funct ional(no continue excuse about wifi)

pool closed at 7pm and didn t open until 12noon the next day and we didn t get a chance to swim

throughout hotel pool hours were limiting and area was always a swarming madhouse of unsupervised kids

there were only two handicap parking spaces near the front and side entrances

and gym not open which i understand, but the if some of the amenities aren't available then that should

also nice to have a restaurant and bar inside the hotel with space to spend time with other guests in your

decent restaurant with bar onsite where we had dinner and breakfast

bed was incredibly hard and the parking lot was not plowed in a timely manner

the spa tub was nice but only one person

the only thing that would have been easier was that we filled out the spa consent form online but they did not

i loved having breakfast delived to my room! it was great having a spa available!

amazing lake front view, spa and restaurant on site are fantastic, excellent accommodations!

the spa was fabulous

coffee was good, but the rest of the breakfast leaved a little to be desired

breakfast was fine.

i don't remember there being any other breakfast

gas fireplace in our room as well as a turntable with vintage records

was no hot breakfast due to covid, just a paper sack with yogurt, a muffin, and juice

to cleveland clinic but hotel shuttle or walking

the bar and grill has good food and a nice atmosphere

hotel employees shuttle us back and forth and they are excellent

good gym. good restaurant dinner service. very efficient valet support for parking.

it s walking distance to clevelnad clinic but they do have a courtesy shuttle that runs on the 1/2 hour

both restaurants plus room service were top notch

big room, nice clean and quiet, the bathroom is huge and well equipped, breakfast is

the breakfast buffet on the 14th floor was exceptional

good i had room service

the room service was really good

the pool,free wifi, having a restaurant on site, & a fridge in the room.

the self service laundry was great and the shuttles to and from the hospital was great as well.

room service came within minutes of me call for assistance

it was very convenient that the was food and a bar on site

pool was not cleaned (we found long hair ) as often as it needed to be

upon entering room, glass enclosed spa tub and shower on left

specifically booked this hotel for the spa bathtub

laundry room needs to have a chair or two sonpatrobs can sit while waiting for their laundry to

we're here to get away from our kids but were woken up by kids in the next room carrying on at 730 am

hotel has long-term residents who were doing laundry and dropping off belongings with the front desk

thing that couldnt be changed, like the window was quite small so not much natural light and the spa was close

the bed was very comfortable. the poor and spa were clean and well maintained.

pool and spa were used, as was the gym

that was only offered as room service due to corona virus

lightning in room in section where kids stayed was very poor. onlyhad a floor lamp

rooms are small, but what they lack in space they make up for with class and character

great valet service and bar and food was amazing as well

no gym, empty downtown, not the hotels fault, though it felt soulless

front desk staff just seemed a little uninterested, going through the motions on check in , the bar staff sat

are pet friendly, have no pet fee, have valet parking, and the rooms are just so beautiful

there s also a wonderful spa and a couple great restaurants in there as well

hotel was easy to access, valet parking was easy and convenient, and the cleveland arcade had a spa for some

wish the spa would have been open on sunday and monday but i understand that these types of businesses don

the bed is soft and comfy so are the pillows, the location is awesome i love the arcade my kids love the arcade

family of four, $80 for breakfast of hotcakes for me & 2 kids and eggs, toast & really terrible sausage and a

i made the reservation the women told me that the spa was same day reservations

also they have now added a spa - great reason to come back

spa as

it was a little like uber eats from a near by deli not from a 4 star hotel kitchen

the gym was phenomenal

t attentive, building was decrepit, they charged $200 deposit and there was nothing in the mini bar or snacks

originally added extra items to my room service tab

the bed was great nice tv room service was great

had i been alone, i never would have paid the >$750 (plus pet fee) for the room

in room breakfast was excellent

great location in the flats. very clean, modern room. loved the bliss spa products in room

felt as if the kids were running the store

i could not connect through the ethernet cable provided in my room or through the wifi and i was confused as

great to be able to travel with a pet

no room service!

bugs and cleanliness. carpet was very dirty and the bathroom tub/spa had mold

the wifi did work for my phone but i could not connect the laptop to it

beautiful building, cozy room, amazing location, kitchen available for use!

feels like home. great game room. private parking and the beds are beyond comfortable.

wifi password didn't work