pool was very dirty, restaurant is a room with a few tables and chairs

best massage in the spa by elena garcia. mejor masaje en el spa por elene garcia.

the wifi was very weak in the rooms but strong in the hallway.

hospitality is great, everyone very polite, room service, pool service, etc.

narrow parking access

and loud music could be heard till late at night from the bar next door, in addition to noise from the street

the pool was a great plus

friendly staff, good restaurant, nice pool area

breakfast and personnel communication

the kids enjoyed the gardens and the heated swimming pool

breakfast is excellent for such a small hotel

the swimming pool and golf course were quite enjoyable when we weren t out exploring morelos

breakfast is very good, my children enjoyed the pool a lot and the gardens to walk in them during

all the staff was very nice and helpful the swimming pool is very nice too

the room is ok, you have tv with cable, it looks kind of recent. the pool looks very good.

the suite that i had was nice with its own small pool

ours was the tulips and the kids loved the swimming pool which has a couple of water slides

nor, a room service menu

a quick breakdown of my impressions: pros: plenty of swimming options: the resort has multiple pools, which was

restaurant and pool

location to and from six flags waterpark (10 mins) on-site parking

ac in room (not advertised in booking) dirty pool front staff not helpful hotel grounds not maintained playground

the pool is great

price is affordable and they allow to keep using the waterpark and pool area after checkout

rooms, tv cable, hot water, kitchen with frigobar, microwave, and stovetop

the garden with the pool is amazing

at check in they asked for 900 pesos in cash for a deposit for the pool towels which was also super weird

trees and plants the atmosphere is amazing the room is modern and super clean theirs a swimming pool and theirs

no wifi

water in outdoor pool is too hot

t spect much, tiny place, tiny pool like for one person or few children, hudge restaurant terrace, rooms are

cold pool

the wifi signal is not strong in the rooms.

10 min to estacas . they gave us the option to change breakfast for dinner due to the timings

staff is friendly and helpful, good breakfast, spacious kingsize room, comfy bed

inexpensive to take a rickshaw-type taxi into town, and wonderful to come back to cool off in the pool, afterwards

maybe having bigger parking slots would be nice to have, but tbh we didn't have problems with it

for instance the pool has a natural filter through a conected mini pool with certain alga

pool and spa was relaxing

spa services were extraordinary

spa a bit expensive for what it was

spa hotel

and attention by the staff members, great temazcal experience and last but not least a good spa with ample

the temperature/cleanliness of the pool on the balcony.

the pool is outdoors and weather was not very warm so we couldn t go in

pool not heated

my bedroom didn t have wifi or a door for the bathroom.

nice garden and pool, friendly and helpful staff

when i tried to order breakfast at 8am was told kitchen did not open until 9am then it took until 10am to be

sorry we did not have breakfast. we left earlier

spa services are

spa was excellent good location staff services good

the spa and massages are great

small pool, not enough pool furniture

not fulfilling at all what the offer lousy wifi cold water and the jacuzzi was super dirty

common areas were great, pool, restaurant

property and design that mimic nature, the pool was gorgeous

the pool and the temazcal

was very small, there is no elevator, the staff was not particularly welcoming, and there is no parking on the

right from my wife's purse while we were at the pool

very bare bones for price. pool has no circulation system.

couldn t even be in the pool because if was being cleaned

on paper it's a nice looking hotel, pet friendly and with a balcony

oh and important thing to note too: the hotel is supposedly pet friendly but they charge you extra (which is

went to the restaurant and ordered some guacamole for the pool, requested some juice as well

the pool was so cold

the blankets, the old tv and there was no wifi

breakfast is available and served in tables located in front of the rooms, with a view on the pool

the garden and pool have an excellent view.

the staff was excellent and super nice and the food and breakfast delicious

it need hooks in the bathroom to hang the towels. the water in the pool is cold

facilities are nice but need a little care. pool was heated only the second day we were there.

nice rooms well organized in small bungalows around the pool surrounded by a beautiful colorful and fresh nature

pool was cold, even though it says here it is climatized

all the time and all the staffud83dudc96 they offered me a coffee and delicious bread by the pool before i had

ireplied it mentioning the situation and asking again for the spa and temazcal menu and special arrangements

pool is very mini, quite the size of my dorm room as a

the wifi wasn t that good, maybe it is not the best option for remote home office

pool is very mini, quite the size of my dorm room as a student 3

the drinks from the bar were also very nice

spa and restaurant. breakfast is included.

nice place to stay for a spa weekend. very nice staff, great atmosphere and rooms. will return!

spa could be better.. with jacuzzi etc

spa is great with a wide selection of treatments

retreat and spa is beautiful and secluded

the food was great and you eat watching the sceneries they also offer spa services

the staff was very good. the swimming pool was better than expected.

mmon) gardens, pet-friendly, affordable pricing, friendly staff, tasty breakfast

my room did not include breakfast they offer you one and food is very affordable

pool was clean and comfortable temperature

the wifi service only works in certain areas of the hotel not the rooms

all but not the worst thing is that they treat you like in a government office if you bring your pet, and they

parking is also a pain

shower but onky after comolaining 3 times to the owner and he recommending i wash myself in the pool (not joking

very charming and well kept garden and pool area.

we always had hot water available, there was no noise coming in from the street, the swimming pool is lovely

the parking is also good as it is gated

the micro pool deck is the only place to take in the 'vista', kind of a misnomer 'vista tepoz', wholly

breakfast was so well done that i was almost worried that i had to pay extra

breakfast beginning at 8 instead of 9

all the staff were great and helpful. breakfast very good. nice garden and room in general

unstable wifi connection

the pool was cold

we also enjoyed the couples spa treatment including the temozcal (sweat lodge) and did a private tantric yoga

el masaje del spa recomendado

the staff were super helpful and genteel and the spa services are worth the money

we enjoyed massages at the spa and took advantage of the daily meditation and yoga practices

spa services were super

extremely nice and accommodating, they made us feel welcome from the moment we pulled into the parking lot

spa is wonderful, food is great, staff is amazing!

it is a matter of time before a tragedy takes place in this hotel (the summing pool is also really dangerous

garden, the pool (only a small part is heated though), the staff, nicely decorated room, air conditioning and

pool was a bit too dirty

the pool was just right for this canadian after my hike up the mountain and back my family

has a parking space and good service.

were friendly and kind and make you feel welcome especially through a very generous and homely breakfast

room service was impeccable

breakfast was not included

the baked goods served at breakfast time were not fresh

parking facilities are perfect in a place like tepoztlan

we had our own private pool

:) ) wifi pretty bad to non-existent even in our ground floor room

the parking is small and if the hotel is full you need to leave your car's keys to the host

it includes a very simple breakfast of fruit, yogurt, a pastry and coffee or tea, but you can request a sandwich

breakfast menu is slightly overpriced for the quality

breakfast was good despite it is a light breakfast and due to covid the restaurant is currently

the swimming pool which was the main feature we were looking forward too, was comfortable and warm and amazing

also, the curtains were very thin so the light from the parking lot went into the room all night

it was good to have parking right in front. shower was nice and hot. bed was comfortable.

poor wifi connection

out early is an issue, especially if you're going to use parking there are beautiful lighting fixtures in the

and comfortable room, water provided for guests and friendly staff wifi is slow , but it

second is absolutely stunning surroundings, rooms are spacious, very well designed spaces

the facilities are very impressive including comfortable, modern rooms, a wonderful spa and temazcal (a must

spacious room and bathroom

we didn t get to enjoy any spa services, but the food in the restaurant was pretty good

the restaurant and coffee show are delicious and the spa experience it s great

all staff was super helpful and specially janet from the spa service was great

the pool and jacuzzi are quite small, but enough

walk to tepoztlan central; comfortable and spacious room with large balcony and sofa; good wifi; extremely

pool is very small and is a weird color, also not heated so very cold

the wifi was spotty but worked.

great wifi for working from the property

beautiful scenery from the balcony. amazing breakfast , very friendly staff.

beautifully decorated house, soft beds, delicious and plentiful mexican breakfast, incredible attention to

we loved breakfast every morning with the beautiful view

every amenity/feature is top-of-the-line: bed, linens, towels; pool; magnificent breakfast: decor y comfort

the pool was also great - just outside out door

would say parking

continental breakfast was not that great considering other options and the overall price

breakfast, though healthy, is very limited

the free on-site parking they advertise is quite limited (only 2 spots inside their gated parking area), so if

only at almost 11pm was quiet next morning at 840am, people were already in the pool, kids yelling, noisy and

didn t use the pool but it looked nice ( long enough for lap swimming)

tv service in poor, pool is shallow great for childrena

didn t have a chance to try the spa but everything was

the breakfast didnt open until 9am which we thought was too late as we couldn't enjoy an early start of

good breakfast, nice view

the staff is very respectful, and there is a swimming pool, for a hot day

the breakfast was great too

staff was rude, the parking spot is very uncomfortable because it s very tight, the room is super hot, the

hour for the lady to come and return our car keys that she keeps for moving cars in the narrow parking space

is a wonderful view of the mountain from the pool

there was a little swimming pool, but the water was very unclean and we could not take a dip

didn t love that there wasn t the option of a small coffee bar or breakfast bites of some kind

breakfast is really nice with fruits, eggs, orange juice and coffee and you can see the attention

the view from the pool, the style and design of everything, the air conditioning, the breakfast.

the pool is cold, it would be better with warm water.

centric, quiet, friendly, delicious breakfast

i received good attention. pool is clean.

the pool was very dirty