didn t advertise that pools were not available.

there was also enough parking for everyone

the room was clean, wifi worked well, and the location made it easy to get around

luckily, wifi was adequate enough that i could watch youtube on my laptop

making so much noise , nocking on my door and my other family door, screaming, running on the parking lot , at

the lighting in the room was awesome and so was the ability to have a spa tub

reserved a room with a spa tub and water was lukewarm never got hot

spa bath seemed bigger than the picture which was very great

the spa and water was comfortable

had paid for a room with a spa tub and too my surprise i got a room that was under construction and had no

i was disappointed to see the spa all full of green mold ud83eudd22

spa wasn t ready. room had left over food from last guest. not accurate w price and room

friendly staff, clean and good breakfast..

wifi

the rooms were clean except for the first room on the floor that was pet friendly and had pet hair all over it

and spa

the spa was dirty

pool and spa well maintained

pool area was small, but clean

breakfast was very good with hot food items to choose from

everything was pretty nice and clean, staff was nice. room with the spa was amazing.

not a spa tub as advertised

the spray for the spa tub did not work but overall those are minor issues that we can work through

the spa jacuzzi and the rooms were up todate

the spa bath the nice soft bed everything was amazing

very low water pressure, spa tub didn't work, had been given another room

thought it had a spa bath but it didn t

i had payed for a spa bath room and the room they assigned me to didn t have one

pool right outside our room

also these rooms were supposed to be non-smoking however the cleaning crew missed that someone covered the

spa was closed

the shuttle service was more limited than what double tree hilton offers.

they had laundry facilities

pool and work out room + location to airport and business

i thought having a laundry room was wonderful

the jacuzzi/spa was nice but

spa was down our entire stay

pool and spa were clean and the maids did a great job

room was not upgraded, bad fridge and baseboards cracked, ripped curtains, spa was out of order, no hot water

the last 7 years and i am pretty knowledgeable on pricing, deposits, booking options, parking, spa treatments,

the heated spa and breakfast

spa issues

spa was over crowded with children since pool was freezing

found 1 roach, very alive. flushed him. pool was not heated.

from front desk attendants like richard to the breakfast buffet employees to the room service people

to this wuhan virus, the pool, spa and restaurant were not open to the public

very homey super comfortable bed loved the room spa was amazing

of laundry/housekeeping was too close to rooms

also really enjoyed the pool and the whole yucatan feel when you look out the door

wifi did not work at all

everything clean, good price, indoor pool, gym, breakfast very good, 100% ud83dudc4d

one room with 2 adults and 4 kids for $819

indoor swimming pool , free drinks at the bar , karaoke , breakfast

good location, front desk was very helpful as well as kitchen and maintenance

my kids only got to play in the pool one day out of our 4 day visit

the spa was open for guests until 11, and amber waves was awesome!

the pool and spa area was awesome

is a beautiful hotel, incredible amenities and an awesome pool, spa and splash pad

did not like the guest laundry

need to make it easier to use credit and debit cards to use laundry

room with the spa tub is the only 1 i've stayed at so far at this hotel, but let me tell you, that room is nice

convenient parking

they had free wifi and free parking which was nice

place feels new, staff was very helpful in accommodating parking for our small trailer

only saw that people from the main telegraph street can come into the underground parking lot which was little

the location was great, the spa tub was amazing and bed was comfortable. it was clean.

they have rooms with spa tubs, too

the spa and the rate

i requested a jacuzzi/spa room and they said in email they would provide and then later when it was too late

spa tub didint work which was a deciding factor in the selection

i love their jacuzzi hot tub spa rooms very nice and spacious

the spa tub was just what we needed to relax and enjoy our time

staff,upgraded me spa tub room,which is what i initially booked.

room was big the parking lot is literally up nice at night the soap, shampoo, and lotion are in dispensers on

the air conditioning was broken along with elevator pool was horrible

very disappointed that the spa does not get warmed up until after 4pm

the staff turned on the heater in the spa it was great

with good weather going to waste , no notes made on website during booking, and bath was old spa with part

spa was half full and cold, no mention at check-in when asked front desk for towels

spa was nice

i like the spa tub in the room, the size of the bed, and the standing shower.

the spa tub.

jets on the spa didn't fully work.

the light switch in the bathroom turned on the light over the spa which was next to the bed

the spa in the room was great!

spa tub

tv was broken in the spa tub rental

the spa tub was a good bonus and reason i booked .

the king suite with the spa in the room was neat and the room was nice and spacious.

spa was disgusting ended up cleaning it and not using