clean, staff very helpful, parking available, good traditional breakfast.

there is even a window to let the lights in - the breakfast is very basic ( eggs or pancakes) -the toilet

- the staff is really helpful - the free parking

all good but breakfast in the room was nice

clean, staff very helpful, parking available, good traditional breakfast.

delicious breakfast! the rooms where clean all the time!

the hotel gym could have been better.

location and custumer service gym

is a modern hotel , with a rooftop swimming pool, a gym

liked the location, staff, breakfast buffet, tea in the lobby, and pool

issues with the wifi for 1 day but the staff did get it worked out after a couple complaints

enjoyed several meals by the pool

was pleased there was wifi available

location, rooms and pool

the pool could use more maintenance

it was deafeningly loud and, ironically, only provided power to the spa and common areas for the student group

cafes are a 15-minute walk away, it was frustrating that the staff refused to provide any after breakfast ended

really enjoyed their typical guatemalan breakfast as well

loved the temazcal and the breakfast

super clean / nice breakfast / friendly staff / lovely garden

they were all welcoming and helpful- we used the laundry services, massage, sauna, and airport shuttle, we

wouldn t recommend the laundry service

and helpful, and it has everything hammocks, books, a restaurant, shuttles to different towns, wifi, the sound

strong wifi

there is a big shared kitchen (only vegetarian cooking allowed), a yoga platform/gym and the most adorable wood

breakfast options very limited to non-existent, wifi only in reception area, staff not on site all

the view is really amazing!! nice breakfast

breakfast is available but opened too late for us since most of the touristic activites start quite

the third was a verrry weak wifi connection

at breakfast the restaurant informed us they had not been shopping and had only eggs

spa was out of action, you had to pay for the sauna

a bad experience with the hotel doing laundry

), use the canoes and there is also a laundry service

pool was not working and there was no information about it

on the water with a view of the lake, very clean, comfortable room, wifi, lots of amenities like boating, jacuzzi

food was great at restaurant and the pool was very clean, well maintained

the pool was nice and the food we had at the restaurant was delicious

views, lovely staff, great spa massages and treatments, friendly atmosphere and mostly quiet and

stayed for 4 nights in one of the domes which look beautiful in the pictures and are nice and spacious inside

spa was not 100% functional and sometimes food would take too much time to arive

there is a bar right next door which has loud music / karaoke / open mic although it does close at 10pm the

also, our room was next to the restaurant kitchen and next door to another bar that had music

and her staff are amazing, super delicious breakfast and restaurant on site and the most amazing lakeside location

friendly staff, beautifull location and nice breakfast

wifi only works in the lobby

the showers are good, strong wifi and nice breakfast

very friendly and helpful staff, great bar and restaurant, comfy beds.

the spa area, the swimming pools, how nice maria elvia and the rest of the staff was with us, the

location is great and a good parking is included.

pool very clean and warm

wifi access is very poor but didn't bother us much

cozy, cheap, good pool, amazing location, super kind and helpful staff

also there are spa treatments like sauna, massages, hot tubs and swimming stops

served us room service dinner even though we got there late and the kitchen was almost ready to close

the wifi capacity is not strong enough to stream the music for the bar and also be reliable for guests

breakfast included the food served in the restaurant is quite bad no room service the beds are extremely

and i will have to come back to try the warm pool, as well as trying to spend time in each hammock

we saw families with small kids, backpackers and elderly people so the place can receive any type of traveler

we saw families with small kids, backpackers and elderly people so the place can receive any type of traveler

wifi only in a common area and was not too realiable

wifi only works at some areas but that is what i wanted

felt like we were being treated like kids queuing for a school meal

there is no spa in the hotel. and the low-level massage by an external source

wifi wasn t very strong in the room but ok in lounge area.

beautiful view, great food, immaculate grounds. nice fireplace in the suite.

tried to charge my over $100 for a load of laundry- claiming the prices are in usd when nothing else in entire

this hotel was favorite for our kids, because pool was very nice, they could walk the gardens and also interact