the spa did not provide any treatments

very modest spa - just a tiny sauna and a small pool, jacuzzi was not working

spa was worn and you could smell chemicals.

smell of chlorine from the swimming pool in the reception withheld us to swim in the indoor swimmingpool and to

the food bar area in the restaurant was too small, which resulted in almost constant queueing which was

day the same breakfast (except eggs - boild or scrambled or omlette but when you come to breakfast 9:15 there

breakfast wasn t the best

booked 2 rooms as we were 4 (couple + 2 kids) and asked months ago to have the rooms next to each other

cosy family run bed and breakfast, amazing local food in the restaurant

breakfast

the spa and the pools are great

two exterior pools and an indoor pool plus a jacuzzi and spa facilities

spa facilities are old and tired

spa are a little run down a small remake will do

spa needs improvement, the walls and ceilings are old and do not look well

we also expected a bit more from the spa facilities, but the indoor pool was nice, especially having it all to

pool area and spa area were very clean and nice

nice breakfast options and this is why i feel the value for the money was very good, also because spa was included

excellent at all hotel locations, 3 a la carte dinners that was really worth it a free room safe, spa robe and

place for a bit of peace and the views from there are great) on out 3rd we ventured in to the spa area

the luxurious spa offers many treatments and therapies, providing a relaxing and rejuvenating experience

loved the spa facilities and amenities, in addition to the ridiculously photogenic infinity pool

negative point- was not happy to pay for hot water swimming pool -i agrre to pay for gym & spa not the hot water

pool was closed due to some repairs or damages, the spa access should have been free and shouldn t be a paid

the pool was tranquil, food was perfect and the spa was gorgeous, modern and professional

the spa facilities are closed to the reception.

great variety of food on breakfast, spacious and clean room, good spa area with swimming pool and sauna

it had a nice pool and spa on the first floor

we didn't get to use the indoor pool and spa facilities, though they looked clean and well maintained (it was

also put spa robes and slippers for going to swimming pool in room

fantastic spa and stunning views

absolutely everywhere, and cleverly tucking stairs out of sight that lead you easily through the spaces

the pool and spa are wonderful, and the view is breathtaking

two days of staying at the hotel, we discovered the gorgeous pool and spa area with 180 degree views of the

perfect location with amazing views and the pool/spa area were second to none

good breakfast and great spa area

i have very big problem with the situation that we couldn't use a spa even if it's in description of hotel

my husband loved it we will return again same room i hope so clean and tidy wonderfull staff spa

very tasty breakfast, nice swimming pool and relaxing area

poor wifi connection on the 2nd floor.

it's great to come back to the spa after an intense day of sightseeing in the north of madeira

great spa facilities and the restaurant has lovely food

dinner and spa could do with some improvements but it s genuinely the only small fault i had with the hotel

comfy rooms, great facilities: the restaurant is good, the spa is great, with a hot tub, heated pool in free

nice rooms, welcoming staff + the spa and breakfast

the view was extraordinary, the staff was very kind and the spa also great

to the sea and natural pools was so beautiful the room was comfortable breakfast was great the spa facilities

wonderful welcome with a madeira cocktail and a bottle of jade sparkling wine plus leaving gifts of madeira

was amazing, kettle and drinks in room, bottle of bubbly on ice in room waiting fro us, spa area was v good food

the spa facilities added an extra magical touch to the experience

small and calm hotel, great bali and spa feeling

is a very nice place, we specially appreciated the sauna/spa section

the spa and the sunset after madeira hikes its exactly what you wished for

the quietness and zen athmoshere, the spa area, the views

views, spa and garden facilities, breakfast, staff

fabulous huge salt water covered pool and spa facilities

spa area is great, pool is big and heated (around 27c), sauna is clean

quiet retreat with organic gardens, lovely spa and charming staff

spacious room with a garden view

spa facilities are very good

staff was super helpful and lovely, and the parking amenities were great

breakfast

options for shopping or dining (got to know it's famous especially for espetada :)) there is a parking spot for

top that off with a very friendly staff, clean pool and that made that we had a very pleasant stay at this

the weather wasn't great during our stay, but otherwise the pool area would have been a vibe

was absolutely amazing, dinner at the restorant was deliciuos - must visit, breakfast, room & spa was lovely

the spa was very cosy and provided needed relaxation after all the hikes in madeira

the jacuzzi at the spa is so nice

smashing hotel with a great spa facility and excellent mountain views the evening meal was good

cozy pool and spa area too

spa facilities limited. nice pool on roof tho.

the breakfast offered was first class, a fantastic choice and quality of food, and served on the

very good location, comfortable and great breakfast with super bay views.

breakfast was good and eating outside was a lovely way to start the day

only one dish (bolonese) in kids menu for dinner

no wifi in the room...but in the lobby and 1st floor bar is ok

easy parking, calm pool area with drinks, no kids around

they let me chill by the pool before my room was ready since i arrived earlier, they suggested places to see

keen staff, clean and beautiful lobby very reasonably priced bar and restaurant, nice view from

good parking spot

, spacious , the buffet was really good, and the hotel has a lot of options as well the pools areas ,

offer massage at spa area

staff variety of food available snackbar spa and indoor pool

all the soft drinks are not even coke or pepsi, so every drink we had was just awful, spa ran out of beach

the spa area is serene

calm hotel, not many kids were there, good place to relax

summer entertainment program is nice for kids and adults

fresh orange juice might have been nice at breakfast

- local red wine particularly poor and no option even to pay for a better alternative - and the bar service was

service in the restaurant and in the bar - very helpful, running around all the time vigorously but not

spa was be to accommodate in short notice

we really loved the views, the pools and the spa treatments

hotel spa is quite simple, but ok.

each block was easily to locate and get around food was great swimming pool was great spa facilities were

location, staff, breakfast, spa comfy beds and black out curtains

the spa area is nice and the jacuzzi positioned toward the

there was a lot of space

spa treatments all over 110

if somebody uses the spa in the afternoon and

room, enough for a family with two small kids without anytime feeling crowded; excellent pools, spa and training

special thanks to the pool/spa staff

breakfast, nice service, big hotel but you dont feel crowded, central, close to a mall, also nice spa with pool

breakfast, good location with free trips to the center of the city by the hotel bus, and also the spa facilities

location, spacious rooms, indoor and outdoor pool, spa centar

comfortable beds, access to internal swimming pool, spa and all with warm towels for free

i will be coming back with my partner and to also do a dual stop over in your spa hotel on porto santo

the spa area is not well designed: it lacks a logical flow sauna shower relaxation area

wifi was a bit poor, and it was hard to avoid cigarette smoke from other balconies & in the outdoor

wonderful buffet breakfast

rooms, beautiful faded beauty of the gardens, quiet, good food for breakfast, dining and in the pool bar, pleasant

spa area was also quite dirty at times

great building and supuerb rooms. lovely spa and pool. breakfastfast was excellent.

spa could ve been better. water overflow from indoor pool made floor slippery at times

the spa services not being available

new place and we love little spa they have and roof top ud83eudd29breakfast very good ud83dude0a very nice

tried to use steam room & spa facilities but were fully booked

barbora from spa recetion and last but not least abu who was making great cocktails thanks a

left at reception suicase was taken to my room when room became available, they have lockers in spa i had room

the spa was not accessible because fully booked

hotel itself is absolutely beautifully kept, with a gorgeous view of the water, lovely pool and spa facilities

spa treatments were very expensive and that s why we didn t use those services.

fabulous comfortable spa with massive & vigourous hydrotherapy pool, spacious turkish

very relaxing areas, spa nad pool amazing

spa and swimming pool areas were great and big plus for finnish sauna

spa could be a little bit cleaner (especially floors).

good food. very nice spa facilities. great place.

lovely indoor pool and spa

room was airy, spacious and great for a couple

we had a massage at the spa which was definitely the best we've ever had

was amazing, be it service, staff, facilities, room service

nice rooms, pool absolutely lovely and spa aria

the spa is great

spa facilities were great and we used them most days

not make use of swimming pools nor spa but they both looked fine

spa jacuzzi also could have been warmer

massage in spa was excellent and very good value

spa centre was very poor and treatments average at best

the pool and spa area was great

advertise the spa and the tennis court, but when you get there you need to pay extra to have access

good facilities and very friendly staff. spa was great

the breakfast was nice and the spa treatment was amazing

the spa was beautiful there is a charge to go in but well worth it me and my partner had the place to

bar at the reception and spa downstairs

available to answer questions and even after checking out allowed us to shower and freshen up in spa facilities

the spa was lovely, but needed some maintenance.

no spa in hotel

the bar was not open much, the gym & spa were not open

quiet, excellent wifi, great shower

wasn't very varied, but very fresh and tasty); availability of parking and playground for kids; good location

helpful staff, great breakfast, pool stayed open till late which was great as my kids didn t want to get out

multiple indoor and outdoor pools, hot tubs, gardens, table tennis, mini golf, spa etc

spa treatments- a bit expensive compared to the level of expertise

the spa pool was warmer on cooler days eventho i used the outdoor spectacular infinity pool almost

it is a ashamed the spa was so booked

we didn t went for any treatment at the spa but i m sure is lovely as well

property was reasonable spacious

the spa was closed and food was nothing

loved the hotel as it had everything you would need, spa & indoors and outdoors pool, gym, organised activities

we could not find the spot in spa even though we booked it before.

, : the main reason i chose this hotel was the advertised spa area with

spa and pool

would be better if the hotel reception was separate from the spa and pool reception

a nice pool area with a bar, tennis court and a spa and all of the hotel was kept immaculately clean, staff

spa being open

great location. spa massage was really good.

good breakfast, and spa facilities for this price

there is both an outdoor pool and an indoor one in the spa area

spa area had good showers as well

good location handy to have kitchenette

fab indoor pool, gym arc facilities

there were several spa features

very nice spa and the rooms even tho being a little oldish, felt super cozy.

amazing view from the jacuzzi .very helpful receptionist and good spa facilities

spa hours - not a massive issue but i didn t get to enjoy the spa cause they were closed on

indoor pool, spa and gym where also really nice and brand new

terrace gardens views pool spa area very friendly and welcoming staff

spa facilities as in the process of being renovated

water in the indoor pool was cold, the jacuzzi, sauna & spa didn't operate at the time, so it looked like some

was disappointed to find that the spa was deactivated, as i was expecting to do a spa day on my birthday and

stunning location. beautiful pool and spa and gardens.

spa shuts too early at 7pm

the facilities were fab, including the gym and spa rooms

i made use of the pool and spa facilities which was an added bonus

the spa area was great, made by booking (no extra cost) meant that it was a private experience, and the

hotel with a great breakfast, pool, sunbeds, a sauna (at no extra charge), and spa services (chargeable)

spa is non-existent massage requires 48 hour notice and there is no info on their website to

spa is a joke for a

the spa was not functionning so no much to do in the cloudy days (the island is amazing, a lot of

they remodelled the spa area and could simply have put in a small change room too

small spa area, gym even smaller

spa extra money and needed booking! lifts small. tv didn't speak any english.

to use the spa (jacuzzi, sauna) it's 10 per person for 3 hours, i think this should be free

my spa treatment was the highlight

spa massage. balcony, mine was in the sun. breakfast was ok. food replaced quickly.

though hotels entrance and spa look very good, rooms and pool area are outdated and would benefit from an update

to the reviews we had read prior to booking - amazing buffet for breakfast in particular - great spa facilities

the spa really needs to be refurbished, but treatments ok! :-)

the choice of pools and the spa resort definitely a plus

location, public transport, easy car parking in garage, sea view and park, more restaurants, spa &

with excellent facilities: room, restaurants, spa and gym

truly beautiful, including a mini botanic garden, beautiful historic house , wonderful pool and spa area

one thing to be noted is that the hotel does not have a 'secluded' wellness/spa area and does not offer massage

think a spa would make it perfect

breakfast in the garden with surrounding of trees, flowers, birds, turtle with serving like in

they went out of their way to be helpful - even opening up the gym at 7am for me so i could do an hour before

hotel had everything we needed - great breakfast buffet, comfortable room, lovely pool areas and spa - we loved

the hotel is right next to a beautiful park the hotel also has spa facilities and provides the towels and robes

hotel is in an excellent location, the rooms were very spacious and very confortable

thought spa prices a little expensive. some of the evening entertainment was not very good.

rooms and public spaces all very clean and felt luxurious to us

pools and gym/spa facilities superb

pools and gym/spa facilities superb

breakfast was buffet style and very good

very small kitchen area.

pool, breakfast

our personal highlight was the unwind together session we booked at the spa - just fantastic and amazing

there was a lovely warm spa pool with an inside and outside section, meaning you can swim from one to the other

i managed to fit a spa between the activities ( excellent as well)

but you can use the facilities after this- we had a late flight so took advantage of the amazing spa & treatments

spa to share with naked people. shower wasn t working in the spa.

were there 5 days and could not get a reservation in the spa nor the michelin restaurant

high quality of service in all areas of the hotel - reception, spa area, room cleaning, restaurant and pool

served+ pick up table breakfast

breakfast was excellent

view from the room, the room itself, clear and safe access to the ocean, helpful staff, beautiful breakfast,

pools to swim, outdoor and indoor, also spa, jacuzzis, sauna, steam

are very dated , spa area of poor quality and not at the level of a 4 stars

faculties such as pools, spa good

wifi availability limited to a couple of public areas

there was also table tennis, which our kids really enjoyed

spa was fantastic, expensive but good value

fabulous spa and gym and everyone went the extra mile to make our stay fabulous

good spa and restaurant

breakfast around the pool area terrific and helpful reception / concierge service great spa very good food on

the spa was also exceptional and all of the staff excellent especially the shiatsu massage

our room was spacious and featured a good-sized balcony overlooking the attractive gardens

to offer; there s a small gym and nice game room with ping pong, billiard and chess and a nice spa as well as

loved this hotel - it has an old style charm to it, room was very spacious, meticulously clean with a view of

i definitely recommend you to try the spa - such a relaxing experience

luxurious experience at this hotel with helpful staff, clean facilities, 2 pools, a spa and a well cleaned

thanks to the big windows in the room, but also the restaurant and spa and swimming pool

breakfast was top notch and on a rainy day you can enjoy the hotel's spa with a proper sauna

we used the spa facilities and had a massage all of which was very good

stayed in the deluxe junior suite, a beautifully appointed and spacious room

pool and spa are very well equipped too and the staff is kind and helpful

the room is spacious, light and reflects the blue hues of the sea view

the spa pool is shallow perfect for children but they only let them in during a small window

gym has been relocated and not really adequate and similarly parts of spa out of action

the spa also offers amazing massages - tried and tested

the spa and the pools need renovation.

the room was a haven of comfort, featuring a private swimming pool with ocean views

the private concierge messenger was a bit late with our room service at the day of departure but they made up

also the spa facilities

the spa was unavailable and we ended up being charged over double to use the adjacent sister hotel

spa wasn t open on the days we were there but wasn t the end of the world as the other facility

if you want exceptional staff, food, bedrooms, pool areas etc this is the place to come

breakfast was very good with attentive staff, there is something for everyone

feels like you're at a small resort with lots of restaurants (including fine dining), great pool, spa and bars

spa price should be included in stay the jacuzzi could be warmer - always like warm indoor pool was

staff overall (desk staff could be a bit more friendly) very clean hotel great breakfast spa is stunning and

i don t understand why the spa is cost extra for guests?

the spa was the biggest i have ever seen

great that spa access is included for free

it's in a great location, it's clean, the rooms have a view, the spa is fantastic and, of course, the staff

i used some spa services and was very happy with the quality of services

modern comfortable and clean rooms spa facility pool & restaurant & bar gym very modern with a great vibe great

lovely small spa (with amazing treatments by maria - thanks) and both poolareas are amazing

the roof top pool was a dream as well as the spa inside

the views were breathtaking, the pool was huge and had lots os space to rest, and the architecture of the hotel

the sauna, and the pool were a bit cold in the turkish spa area.

staff were very accommodating. spa and rooftop pool were amazing as well.

indoor pool and spa is nice, although for me the water was a bit cold

spa was a little cold but staff amazing and felt amazing after treatments,due to covid the hot tub

the spa and treatments amazing

spa was really nice everything clean

- didn't like that you had to go to reception every time to get a pool, spa or gym towel, & that you had to go

-the rooftop is really great - a lovely space to be in, comfy cushions on the sunbeds

has potential and space to upgrade with full spa facilities but all a little tired and underwhelming at the

location is amazing and the hotel is great looking however the breakfast was a bit monotonous, parking was

the breakfast is so rich that i couldnt try everything in four days

parking is available

the welcome glass of champagne at the bar was a lovely detail

hot tub was a big plus for this hotel, as we celebrated our anniversary and expected a spa hotel

i love the fancy style of the facility and also the deck with the pool and spa on it

spa and sauna only work part time

location, nice view on the marina, good design rooftop pool spa and fitness area, very good breakfast, friendly

lovely sun bathing and pool area and for the fitness afficianados lots of gym equipment in the open sir

the spa facilities were great and it was good to be able to unwind after a day of many activities

spa was very pleasant and relaxing

gym/pool/spa were great

modern and spacious rooms with comfortable beds friendly and professional staff, speaking english

the spa was wonderful as well as the pool

location friendly staff large breakfast selection, relaxing spa and nice pool area, never too

very clean and we had access to the spa facilities included

free spa admission with a steam room and turkish bath complimentary

spa is great

they have a spa area with really great pool (heated