nice rooms, welcoming staff + the spa and breakfast

it's great to come back to the spa after an intense day of sightseeing in the north of madeira

dinner and spa could do with some improvements but it s genuinely the only small fault i had with the hotel

the breakfast was delicious and the spa was really relaxing after one day exploring madeira

and spa could do with some improvements but it s genuinely the only small fault i had with the hotel

my husband loved it we will return again same room i hope so clean and tidy wonderfull staff spa

i have very big problem with the situation that we couldn't use a spa even if it's in description of hotel

good breakfast and great spa area

- wifi connection not always working - unfriendly stuff in dining area

nice hotel on seaside in the city center with beautiful view. good breakfast included

the spa facilities added an extra magical touch to the experience

was amazing, kettle and drinks in room, bottle of bubbly on ice in room waiting fro us, spa area was v good food

views from the room, comfy beds, nice spa area, great corona-concept, very nice and helpful

wonderful welcome with a madeira cocktail and a bottle of jade sparkling wine plus leaving gifts of madeira

to the sea and natural pools was so beautiful the room was comfortable breakfast was great the spa facilities

the spa and the pools are great

spa needs improvement, the walls and ceilings are old and do not look well

spa facilities are old and tired

inside and outside pools, jacuzzi, spa facilities

spa wellness center only do massages - wanted a pedi

spa was worn and you could smell chemicals.

the spa did not provide any treatments

very modest spa - just a tiny sauna and a small pool, jacuzzi was not working

coffee during the breakfast.

in the morning we had a delicious breakfast and in the evening you can sit on the terrace and taste the madeira

the free parking in the street and small balcony with a sea view. location in the village.

nice location. central to jardim do mar. lots of free parking!

to escape the crowds no fuss hotel with nice modern clean rooms comfy bed breakfast included parking free on

there is no pool or towels provided for swimming in the sea

we picked up a menu in the restaurant to look at it for breakfast and he snatched it from our hands and said

pool area and spa area were very clean and nice

sandy beach on your doorstep and pool and spa on site

nice breakfast options and this is why i feel the value for the money was very good, also because spa was included

we also expected a bit more from the spa facilities, but the indoor pool was nice, especially having it all to

excellent at all hotel locations, 3 a la carte dinners that was really worth it a free room safe, spa robe and

negative point- was not happy to pay for hot water swimming pool -i agrre to pay for gym & spa not the hot water

i arranged balloons and a cake for my partners birthday and the hotel provided a free sparking wine

pool was closed due to some repairs or damages, the spa access should have been free and shouldn t be a paid

it was extremely comi and spacious with an awesome view

the luxurious spa offers many treatments and therapies, providing a relaxing and rejuvenating experience

the spa facilities are closed to the reception.

great variety of food on breakfast, spacious and clean room, good spa area with swimming pool and sauna

everything was perfect - staff, spacious hotel room, spa area, location, bfast was amazing - so much choice

we didn't get to use the indoor pool and spa facilities, though they looked clean and well maintained (it was

it had a nice pool and spa on the first floor

beautiful gardens, spa facilities, pool, onsite restaurant was exceptional

absolutely everywhere, and cleverly tucking stairs out of sight that lead you easily through the spaces

perfect location with amazing views and the pool/spa area were second to none

the pool and spa are wonderful, and the view is breathtaking

location , gorgeous pool and spa facilities

small and calm hotel, great bali and spa feeling

is a very nice place, we specially appreciated the sauna/spa section

the spa and the sunset after madeira hikes its exactly what you wished for

the quietness and zen athmoshere, the spa area, the views

views, spa and garden facilities, breakfast, staff

fabulous huge salt water covered pool and spa facilities

spa area is great, pool is big and heated (around 27c), sauna is clean

quiet retreat with organic gardens, lovely spa and charming staff

spacious room with a garden view

spa facilities are very good

view, great spot for hiking around valley of the nuns, service, friendly staff, spa etc

valley, this hotel has an incredibile view on mountains, you can see it from your room, from the spa area and

the spa and the gym were great too - we had it to ourselves

the jacuzzi at the spa is so nice

smashing hotel with a great spa facility and excellent mountain views the evening meal was good

breakfast and service was outstanding

great sized pool and sunbathing area on the top terrace, two saunas (one male and female), you get pool towels

wasn't as it expected for this type of hotel, wifi signal was very weak all arround the facility

a big supermarket is close by, with also a bar inside

there's a pool bar open all day and a restaurant open in the evenings (you need to book)

spa facilities limited. nice pool on roof tho.

the breakfast offered was first class, a fantastic choice and quality of food, and served on the

very good location, comfortable and great breakfast with super bay views.

breakfast was good and eating outside was a lovely way to start the day

only one dish (bolonese) in kids menu for dinner

no wifi in the room...but in the lobby and 1st floor bar is ok

easy parking, calm pool area with drinks, no kids around

they let me chill by the pool before my room was ready since i arrived earlier, they suggested places to see

keen staff, clean and beautiful lobby very reasonably priced bar and restaurant, nice view from

good parking spot

, spacious , the buffet was really good, and the hotel has a lot of options as well the pools areas ,

offer massage at spa area

staff variety of food available snackbar spa and indoor pool

all the soft drinks are not even coke or pepsi, so every drink we had was just awful, spa ran out of beach

the spa area is serene

calm hotel, not many kids were there, good place to relax

summer entertainment program is nice for kids and adults

fresh orange juice might have been nice at breakfast

- local red wine particularly poor and no option even to pay for a better alternative - and the bar service was

service in the restaurant and in the bar - very helpful, running around all the time vigorously but not

the spa area is not well designed: it lacks a logical flow sauna shower relaxation area

i will be coming back with my partner and to also do a dual stop over in your spa hotel on porto santo

gym needs modernised, equipment needs

rooms, beautiful faded beauty of the gardens, quiet, good food for breakfast, dining and in the pool bar, pleasant

swimming pool was a little too cool for me.

has potential and space to upgrade with full spa facilities but all a little tired and underwhelming at the

swimming pool was very cold such a pity :( it also looked a too sad and unwelcoming, when it could

the corner; lovely and helpful staff, borrowed kettle to the room with no issues; there are many parking places

beatiful surroundings, pool, excellent value for money

we didn t use the gym or the pool but it s nice they have these facilities

the spa facilities were not big enough to accommodate all the people who could be using them (although

everywhere very clean - room, lift, reception, spa

each block was easily to locate and get around food was great swimming pool was great spa facilities were

we really loved the views, the pools and the spa treatments

spa was be to accommodate in short notice

water in the indoor pool was cold, the jacuzzi, sauna & spa didn't operate at the time, so it looked like some

the spa would of been open, this place would of been fabulous

terrace gardens views pool spa area very friendly and welcoming staff

location is quite a way from the city centre, some places would need updating (spa area, bathroom in the rooms

was disappointed to find that the spa was deactivated, as i was expecting to do a spa day on my birthday and

truly beautiful, including a mini botanic garden, beautiful historic house , wonderful pool and spa area

one thing to be noted is that the hotel does not have a 'secluded' wellness/spa area and does not offer massage

think a spa would make it perfect

free shuttle

breakfast was amazing

comfortable beds, access to internal swimming pool, spa and all with warm towels for free

breakfast, good location with free trips to the center of the city by the hotel bus, and also the spa facilities

breakfast, nice service, big hotel but you dont feel crowded, central, close to a mall, also nice spa with pool

rooms nearby, spa and pool facilities good, as was breakfast

special thanks to the pool/spa staff

decorated, excellent location, super friendly and professional staff, excellent restaurant and spa facilities,

the reception staff and the spa manager

great building and supuerb rooms. lovely spa and pool. breakfastfast was excellent.

the spa services not being available

new place and we love little spa they have and roof top ud83eudd29breakfast very good ud83dude0a very nice

the spa area is nice and the jacuzzi positioned toward the

spa treatments all over 110

if somebody uses the spa in the afternoon and

excellent restaurants marvellous pool and spa and very comfortable rooms

room, enough for a family with two small kids without anytime feeling crowded; excellent pools, spa and training

advertise the spa and the tennis court, but when you get there you need to pay extra to have access

massage in spa was excellent and very good value

good facilities and very friendly staff. spa was great

spa centre was very poor and treatments average at best

the pool and spa area was great

the spa and sauna experience was very disappointing

the spa facilities were great and it was good to be able to unwind after a day of many activities

the spa was wonderful as well as the pool

gym/pool/spa were great

spa was very pleasant and relaxing

the spa was not accessible because fully booked

left at reception suicase was taken to my room when room became available, they have lockers in spa i had room

hours for the pool inconvenient , spa and gym - open at 8 am, closed at 8pm, breakfast at 7 - it could be earlier

tried to use steam room & spa facilities but were fully booked

barbora from spa recetion and last but not least abu who was making great cocktails thanks a

we had a massage at the spa which was definitely the best we've ever had

room was airy, spacious and great for a couple

good food. very nice spa facilities. great place.

lovely indoor pool and spa

the rooftop pool, and the bar was awsome

the spa was great and clean

very relaxing areas, spa nad pool amazing

is definitely not cheap, considering that they have a spa and a gym included it s a good value and kids can

spa treatments were very expensive and that s why we didn t use those services.

spa and swimming pool areas were great and big plus for finnish sauna

food was lovely, spa facilities were amazing and the rooms were spacious. indoor pool was warm.

nice rooms, pool absolutely lovely and spa aria

gym was old and incomplete, and the spa had some broken/unavailable facilities

the spa is great

we enjoyed the spa area and had a lovely massage

loved the hotel as it had everything you would need, spa & indoors and outdoors pool, gym, organised activities

the sauna was really small and uncomfortable and the spa area was lackluster

spa was closed during our stay

, : the main reason i chose this hotel was the advertised spa area with

the indoor pool and spa are so warm, you could spend all day in there

no spa in hotel

the bar was not open much, the gym & spa were not open

location spacious rooms with small kitchen area and new bathroom friendly staff plenty of room around the

parking

free parking available

available to answer questions and even after checking out allowed us to shower and freshen up in spa facilities

the spa was lovely, but needed some maintenance.

the spa was beautiful there is a charge to go in but well worth it me and my partner had the place to

bar at the reception and spa downstairs

the breakfast was nice and the spa treatment was amazing

the spa and swimming pool were great

the reception, bar, restaurant, pools & spa were all just totally amazing ud83eudd29

we used the spa facilities and had a massage all of which was very good

it was great to have access to indoor, outdoor and the spa facilities all included in the cost

thanks to the big windows in the room, but also the restaurant and spa and swimming pool

spa and jacuzzi was far from each another, but jacuzzi has wonderful views

indoor pool, spa and gym where also really nice and brand new

very nice spa and the rooms even tho being a little oldish, felt super cozy.

spa hours - not a massive issue but i didn t get to enjoy the spa cause they were closed on

there were several spa features

the spa needs improvement

loved this hotel - it has an old style charm to it, room was very spacious, meticulously clean with a view of

the spa experience was amazing

luxurious experience at this hotel with helpful staff, clean facilities, 2 pools, a spa and a well cleaned

i definitely recommend you to try the spa - such a relaxing experience

a nice pool area with a bar, tennis court and a spa and all of the hotel was kept immaculately clean, staff

spa being open

great location. spa massage was really good.

spa and pool

would be better if the hotel reception was separate from the spa and pool reception

the spa pool was warmer on cooler days eventho i used the outdoor spectacular infinity pool almost

we didn t went for any treatment at the spa but i m sure is lovely as well

spa was beautiful, treatments were great

multiple indoor and outdoor pools, hot tubs, gardens, table tennis, mini golf, spa etc

children) and there is one large pool (heated and indoor/outdoor) that is specifically for the spa area

good breakfast, and spa facilities for this price

there is both an outdoor pool and an indoor one in the spa area

spa area had good showers as well

it wouldn't be a hotel for kids as it was mostly older people and couples, kids could get bored

wifi in the rooms

i could still use the poolside after checking out and use the spa facilities to get ready for my flight later

thought spa prices a little expensive. some of the evening entertainment was not very good.

hotel had everything we needed - great breakfast buffet, comfortable room, lovely pool areas and spa - we loved

the hotel is right next to a beautiful park the hotel also has spa facilities and provides the towels and robes

hotel is in an excellent location, the rooms were very spacious and very confortable

spa shuts too early at 7pm

hotel with a great breakfast, pool, sunbeds, a sauna (at no extra charge), and spa services (chargeable)

the facilities were fab, including the gym and spa rooms

the spa area was great, made by booking (no extra cost) meant that it was a private experience, and the

i made use of the pool and spa facilities which was an added bonus

pools to swim, outdoor and indoor, also spa, jacuzzis, sauna, steam

are very dated , spa area of poor quality and not at the level of a 4 stars

faculties such as pools, spa good

bar and restaurant prices are high reception staff could be more welcoming and

gym equipment needs repair-rowing machine would have liked option of bed and breakfast as apposed

spa extra money and needed booking! lifts small. tv didn't speak any english.

spa massage. balcony, mine was in the sun. breakfast was ok. food replaced quickly.

we could not use the spa option as we went out for hiking during the day, and it had a short time period when

to use the spa (jacuzzi, sauna) it's 10 per person for 3 hours, i think this should be free

my spa treatment was the highlight

pools and gym/spa facilities superb

good pools, but a very dated gym

breakfast had huge variety

smaller things - guys in the pool bar were bit bored and what makes me crazy was when i wanted to weight my

enjoyed swimming in indoor pool as well as jacuzzi, steam room and gym

spa is non-existent massage requires 48 hour notice and there is no info on their website to

small spa area, gym even smaller

the spa was not functionning so no much to do in the cloudy days (the island is amazing, a lot of

they remodelled the spa area and could simply have put in a small change room too

spa is a joke for a

vegetarian food excellent. spa was wonderful.

location, public transport, easy car parking in garage, sea view and park, more restaurants, spa &

we enjoyed everything in the property including the spa facility.

the spa really needs to be refurbished, but treatments ok! :-)

to the reviews we had read prior to booking - amazing buffet for breakfast in particular - great spa facilities

the room was a haven of comfort, featuring a private swimming pool with ocean views

the private concierge messenger was a bit late with our room service at the day of departure but they made up

the spa and the pools need renovation.

it's a good hotel with slightly dated spa facilities

the spa also offers amazing massages - tried and tested

gym has been relocated and not really adequate and similarly parts of spa out of action

the spa pool is shallow perfect for children but they only let them in during a small window

the staff is very friendly and helpful and the spa services and atmosphere are amazing

the spa was also exceptional and all of the staff excellent especially the shiatsu massage

fabulous spa and gym and everyone went the extra mile to make our stay fabulous

the spa treatment was so so

spa was fantastic, expensive but good value

were there 5 days and could not get a reservation in the spa nor the michelin restaurant

high quality of service in all areas of the hotel - reception, spa area, room cleaning, restaurant and pool

the infinity pool has always lots of free sunbeds & is so beautiful

- from the amazing views (i think some of the best in the funchal area) to the great food (we had breakfast

excellent choices for breakfast. good service.superb location. magnificent views of the atlantic

spa facilities were amazing

feels like you're at a small resort with lots of restaurants (including fine dining), great pool, spa and bars

spa price should be included in stay the jacuzzi could be warmer - always like warm indoor pool was

i don t understand why the spa is cost extra for guests?

staff overall (desk staff could be a bit more friendly) very clean hotel great breakfast spa is stunning and

i managed to fit a spa between the activities ( excellent as well)

spa to share with naked people. shower wasn t working in the spa.

the spa and pool area was also amazing

our personal highlight was the unwind together session we booked at the spa - just fantastic and amazing

direct access to the sea was fantastic and the spa area was lovely

also the spa facilities

spa wasn t open on the days we were there but wasn t the end of the world as the other facility

the spa was unavailable and we ended up being charged over double to use the adjacent sister hotel

plenty of amenities around to keep you entertained - 2 outdoor pools and 1 indoor pool + small gym

everything (apart from gym) is on the top level

spa was a little cold but staff amazing and felt amazing after treatments,due to covid the hot tub

the jacuzzi in the spa was also not warm enough

amenities were fantastic, specially the spa great breakfast buffet excellent staff

spa was really nice everything clean

- didn't like that you had to go to reception every time to get a pool, spa or gym towel, & that you had to go

lovely small spa (with amazing treatments by maria - thanks) and both poolareas are amazing

modern comfortable and clean rooms spa facility pool & restaurant & bar gym very modern with a great vibe great

i used some spa services and was very happy with the quality of services

great that spa access is included for free

spa included in the room rate

staff were very accommodating. spa and rooftop pool were amazing as well.

the views were breathtaking, the pool was huge and had lots os space to rest, and the architecture of the hotel

indoor pool and spa is nice, although for me the water was a bit cold

the sauna, and the pool were a bit cold in the turkish spa area.

the roof top pool was a dream as well as the spa inside

location friendly staff large breakfast selection, relaxing spa and nice pool area, never too

greeted with champagne to the wonderful food and bars offered within the hotel to the outstanding spa staff, we

they have a spa area with really great pool (heated

free spa admission with a steam room and turkish bath complimentary

that the gym is only accessible if you are paying for a spa treatment, this should be open to all guests

spa and sauna only work part time

i love the fancy style of the facility and also the deck with the pool and spa on it

hot tub was a big plus for this hotel, as we celebrated our anniversary and expected a spa hotel

location, nice view on the marina, good design rooftop pool spa and fitness area, very good breakfast, friendly

lovely sun bathing and pool area and for the fitness afficianados lots of gym equipment in the open sir