the weather wasn't great during our stay, but otherwise the pool area would have been a vibe

breakfast room ambiente

parking is very convenient, there are parking spaces directly outside and also in the underground

parking is comfortable, on site hotel (not covered) at the entrance

pool & breakfast

spa facilities limited. nice pool on roof tho.

food was amazing and the view luxurious they were really accommodating with the bags and a late check out with

hooks for towels and long jackets, small space in the bathroom, early closing hours of the bar and instant coffee

room service was too early in the morning

the sun terrace was spacious with a lovely pool plus a supply of pool towels for guest use so no need for wet

the restaurant was outstanding and breakfast was a real feast

we always found a parking place in the court of the hotel

no wifi in the room...but in the lobby and 1st floor bar is ok

keen staff, clean and beautiful lobby very reasonably priced bar and restaurant, nice view from

the hotel is out of town but has free parking for your rental car and a bus stop into funchal nearby

all the soft drinks are not even coke or pepsi, so every drink we had was just awful, spa ran out of beach

the spa area is serene

offer massage at spa area

the spa can be improved

here expecting a relaxing all-inclusive spa getaway, but it fell flat on every promise

very good breakfast exelent location

retirees smoking on the breakfast terrace not paying any attention to families with small children

no entertainment for kids ( kids club, movie nights,

the sunbed and pool area is very spacious and comfortable

breakfast was good

spa area is great, pool is big and heated (around 27c), sauna is clean

fabulous huge salt water covered pool and spa facilities

quiet retreat with organic gardens, lovely spa and charming staff

spacious room with a garden view

the pool and spa area was a nice treat after a day of hiking

each block was easily to locate and get around food was great swimming pool was great spa facilities were

location, staff, breakfast, spa comfy beds and black out curtains

the spa facilities were very good also, with a jacuzzi, pool, small sauna and steam room

hotel spa is quite simple, but ok.

we really loved the views, the pools and the spa treatments

i will be coming back with my partner and to also do a dual stop over in your spa hotel on porto santo

the spa area is not well designed: it lacks a logical flow sauna shower relaxation area

place to stay - lovely quiet pool surrounded by beautiful gardens - breakfast very good - service outstanding

good breakfast!

the pool was well-maintained, with towels and deckchairs readily available at any time of day

breakfast, nice service, big hotel but you dont feel crowded, central, close to a mall, also nice spa with pool

location, spacious rooms, indoor and outdoor pool, spa centar

rooms nearby, spa and pool facilities good, as was breakfast

comfortable beds, access to internal swimming pool, spa and all with warm towels for free

breakfast, good location with free trips to the center of the city by the hotel bus, and also the spa facilities

excellent restaurants marvellous pool and spa and very comfortable rooms

the spa was a lovely place to relax after a day walking in the mountains

if somebody uses the spa in the afternoon and

spa treatments all over 110

room, enough for a family with two small kids without anytime feeling crowded; excellent pools, spa and training

great building and supuerb rooms. lovely spa and pool. breakfastfast was excellent.

spa could ve been better. water overflow from indoor pool made floor slippery at times

the reception staff and the spa manager

the spa services not being available

decorated, excellent location, super friendly and professional staff, excellent restaurant and spa facilities,

hours for the pool inconvenient , spa and gym - open at 8 am, closed at 8pm, breakfast at 7 - it could be earlier

the spa was not accessible because fully booked

hotel itself is absolutely beautifully kept, with a gorgeous view of the water, lovely pool and spa facilities

tried to use steam room & spa facilities but were fully booked

left at reception suicase was taken to my room when room became available, they have lockers in spa i had room

room was airy, spacious and great for a couple

good food. very nice spa facilities. great place.

lovely indoor pool and spa

we had a massage at the spa which was definitely the best we've ever had

breakfast -wide range of fresh and cooked items - bread amazing

the spa was great and clean

spa treatments were very expensive and that s why we didn t use those services.

spa and swimming pool areas were great and big plus for finnish sauna

spa area (with sauna) included in the price

spa could be a little bit cleaner (especially floors).

food was lovely, spa facilities were amazing and the rooms were spacious. indoor pool was warm.

not make use of swimming pools nor spa but they both looked fine

to find something i didn t like but if i had to it would be that spa area wasn t open long enough

the spa is great

nice rooms, pool absolutely lovely and spa aria

spa centre was very poor and treatments average at best

the pool and spa area was great

good facilities and very friendly staff. spa was great

advertise the spa and the tennis court, but when you get there you need to pay extra to have access

massage in spa was excellent and very good value

the spa was beautiful there is a charge to go in but well worth it me and my partner had the place to

bar at the reception and spa downstairs

the breakfast was nice and the spa treatment was amazing

available to answer questions and even after checking out allowed us to shower and freshen up in spa facilities

the spa was lovely, but needed some maintenance.

no spa in hotel

the bar was not open much, the gym & spa were not open

the staff was very nice and polite,the room was very clean,the food was amazing and the pool was lovely

nice staff, very clean, great location, free parking available, big apartments with a very nice

quiet, excellent wifi, great shower

, : the main reason i chose this hotel was the advertised spa area with

loved the hotel as it had everything you would need, spa & indoors and outdoors pool, gym, organised activities

the indoor pool and spa are so warm, you could spend all day in there

property was reasonable spacious

spa was closed during our stay

multiple indoor and outdoor pools, hot tubs, gardens, table tennis, mini golf, spa etc

children) and there is one large pool (heated and indoor/outdoor) that is specifically for the spa area

it is a ashamed the spa was so booked

spa treatments- a bit expensive compared to the level of expertise

spa was beautiful, treatments were great

a nice spacious, clean bathroom with powerful shower, overhead and handheld option

great location. spa massage was really good.

would be better if the hotel reception was separate from the spa and pool reception

spa being open

spa and pool

indoor pool, spa and gym where also really nice and brand new

very nice spa and the rooms even tho being a little oldish, felt super cozy.

spa hours - not a massive issue but i didn t get to enjoy the spa cause they were closed on

soulless amount of very slippery surfaces in pool, spa areas and in shower area in room very dangerous very

spa and jacuzzi was far from each another, but jacuzzi has wonderful views

there is both an outdoor pool and an indoor one in the spa area

spa area had good showers as well

good breakfast, and spa facilities for this price

the hotel has free parking inside and it's 15 minutes away from the center by bus

we had all facilities in the kitchen, more than enough

the facilities were fab, including the gym and spa rooms

i made use of the pool and spa facilities which was an added bonus

spa shuts too early at 7pm

hotel with a great breakfast, pool, sunbeds, a sauna (at no extra charge), and spa services (chargeable)

the spa area was great, made by booking (no extra cost) meant that it was a private experience, and the

small spa area, gym even smaller

spa is a joke for a

they remodelled the spa area and could simply have put in a small change room too

spa is non-existent massage requires 48 hour notice and there is no info on their website to

the spa was not functionning so no much to do in the cloudy days (the island is amazing, a lot of

though hotels entrance and spa look very good, rooms and pool area are outdated and would benefit from an update

good public areas including very spacious library

spa extra money and needed booking! lifts small. tv didn't speak any english.

we could not use the spa option as we went out for hiking during the day, and it had a short time period when

my spa treatment was the highlight

stunning location. beautiful pool and spa and gardens.

the spa would of been open, this place would of been fabulous

spa facilities as in the process of being renovated

terrace gardens views pool spa area very friendly and welcoming staff

location is quite a way from the city centre, some places would need updating (spa area, bathroom in the rooms

with excellent facilities: room, restaurants, spa and gym

location, public transport, easy car parking in garage, sea view and park, more restaurants, spa &

the choice of pools and the spa resort definitely a plus

the spa really needs to be refurbished, but treatments ok! :-)

to the reviews we had read prior to booking - amazing buffet for breakfast in particular - great spa facilities

the hotel is right next to a beautiful park the hotel also has spa facilities and provides the towels and robes

hotel had everything we needed - great breakfast buffet, comfortable room, lovely pool areas and spa - we loved

hotel is in an excellent location, the rooms were very spacious and very confortable

i could still use the poolside after checking out and use the spa facilities to get ready for my flight later

thought spa prices a little expensive. some of the evening entertainment was not very good.

pools and gym/spa facilities superb

was no pool bar in the other pool area

the small kitchen would have been more utilized during cooler weather

breakfast was great as there was so much choice

the violin/guitar duo who performed in the mirimar cocktail bar were also outstanding

breakfast, spa and location

i managed to fit a spa between the activities ( excellent as well)

there was a lovely warm spa pool with an inside and outside section, meaning you can swim from one to the other

the spa and pool area was also amazing

excellent service, great views, amazing rooms, spa and pools are great.

were there 5 days and could not get a reservation in the spa nor the michelin restaurant

high quality of service in all areas of the hotel - reception, spa area, room cleaning, restaurant and pool

breakfast views from the avista restaurant are stunning

quality of service in all areas of the hotel - reception, spa area, room cleaning, restaurant and pool

everything! especially the pool!

faculties such as pools, spa good

pools to swim, outdoor and indoor, also spa, jacuzzis, sauna, steam

are very dated , spa area of poor quality and not at the level of a 4 stars

could have more variety or change and introduce some portuguese dishes and pity wifi doesn't work in

one gripe was that the kids club was not open

breakfast around the pool area terrific and helpful reception / concierge service great spa very good food on

i thought the spa was expensive and the list of treatments should have the prices displayed.

good spa and restaurant

the staff is very friendly and helpful and the spa services and atmosphere are amazing

the spa treatment was so so

view, great spot for hiking around valley of the nuns, service, friendly staff, spa etc

excellent spa facility and additional massage

smashing hotel with a great spa facility and excellent mountain views the evening meal was good

the spa was very cosy and provided needed relaxation after all the hikes in madeira

was absolutely amazing, dinner at the restorant was deliciuos - must visit, breakfast, room & spa was lovely

truly beautiful, including a mini botanic garden, beautiful historic house , wonderful pool and spa area

think a spa would make it perfect

one thing to be noted is that the hotel does not have a 'secluded' wellness/spa area and does not offer massage

having booked for longer, though i thought that a better bar area would have been nice, though saying that after

the hotel has an extraordinary beautiful garden, and a big nice pool

luxurious experience at this hotel with helpful staff, clean facilities, 2 pools, a spa and a well cleaned

our room was spacious and featured a good-sized balcony overlooking the attractive gardens

the spa experience was amazing

loved this hotel - it has an old style charm to it, room was very spacious, meticulously clean with a view of

to offer; there s a small gym and nice game room with ping pong, billiard and chess and a nice spa as well as

stayed in the deluxe junior suite, a beautifully appointed and spacious room

we used the spa facilities and had a massage all of which was very good

the spa and swimming pool were great

the reception, bar, restaurant, pools & spa were all just totally amazing ud83eudd29

breakfast was top notch and on a rainy day you can enjoy the hotel's spa with a proper sauna

the spa and the pools need renovation.

the spa also offers amazing massages - tried and tested

the spa pool is shallow perfect for children but they only let them in during a small window

gym has been relocated and not really adequate and similarly parts of spa out of action

it's a good hotel with slightly dated spa facilities

the room was a haven of comfort, featuring a private swimming pool with ocean views

the private concierge messenger was a bit late with our room service at the day of departure but they made up

the spa was unavailable and we ended up being charged over double to use the adjacent sister hotel

also the spa facilities

spa wasn t open on the days we were there but wasn t the end of the world as the other facility

kept getting wifi security at risk notices! tv was also patchy at times.

the pool area was well laid out

the spa was the biggest i have ever seen

staff overall (desk staff could be a bit more friendly) very clean hotel great breakfast spa is stunning and

spa price should be included in stay the jacuzzi could be warmer - always like warm indoor pool was

feels like you're at a small resort with lots of restaurants (including fine dining), great pool, spa and bars

i don t understand why the spa is cost extra for guests?

great that spa access is included for free

spa included in the room rate

it's in a great location, it's clean, the rooms have a view, the spa is fantastic and, of course, the staff

location, staff were very friendly and helpful, it was so nice that we extend the stay, the spa facilities are

lovely small spa (with amazing treatments by maria - thanks) and both poolareas are amazing

indoor pool and spa is nice, although for me the water was a bit cold

the sauna, and the pool were a bit cold in the turkish spa area.

the views were breathtaking, the pool was huge and had lots os space to rest, and the architecture of the hotel

staff were very accommodating. spa and rooftop pool were amazing as well.

the roof top pool was a dream as well as the spa inside

- didn't like that you had to go to reception every time to get a pool, spa or gym towel, & that you had to go

spa was really nice everything clean

spa was a little cold but staff amazing and felt amazing after treatments,due to covid the hot tub

the jacuzzi in the spa was also not warm enough

-the rooftop is really great - a lovely space to be in, comfy cushions on the sunbeds

hot tub was a big plus for this hotel, as we celebrated our anniversary and expected a spa hotel

spa and sauna only work part time

location, nice view on the marina, good design rooftop pool spa and fitness area, very good breakfast, friendly

i love the fancy style of the facility and also the deck with the pool and spa on it

cruise in front of the room service in the bar in the evening was slow

that the gym is only accessible if you are paying for a spa treatment, this should be open to all guests

location friendly staff large breakfast selection, relaxing spa and nice pool area, never too

they have a spa area with really great pool (heated

we really enjoyed the spa and they even surprised me with a birthday surprise ud83dude0d parking was available

greeted with champagne to the wonderful food and bars offered within the hotel to the outstanding spa staff, we

the quietness and zen athmoshere, the spa area, the views

the spa and the sunset after madeira hikes its exactly what you wished for

lastly, the lack of clear communication about the one-hour limit for free spa access was frustrating

great spa facilities too as we did quite a lot of hiking so the jacuzzi, sauna and pool were very much

small and calm hotel, great bali and spa feeling

gym/pool/spa were great

the spa facilities were great and it was good to be able to unwind after a day of many activities

the spa was wonderful as well as the pool

modern and spacious rooms with comfortable beds friendly and professional staff, speaking english

spa was very pleasant and relaxing

has potential and space to upgrade with full spa facilities but all a little tired and underwhelming at the

in front of the gardens, bedroom is spacious with large bathroom, panoramic balcony, nice breakfast, vintage

pool would have been nicer slightly warmer - bit hard getting in as felt so cold

the corner; lovely and helpful staff, borrowed kettle to the room with no issues; there are many parking places

the parking spaces could also be better esspecially when they have events they dont care about their

facilities with indoor and outdoor pools, a relaxing spa and beautiful gardens including a stunning roof terrace

spa reception was not manned, so a bit confused about towels etc

this was also topped off with the most incredible spa

spa &

location, by the sea and old town, spa facilities, clean,

that night the air con was remarkably fixed * room- supposed to be a suit but the spare beds were left out in

also the spa and the gym were not available during our visit

the fitness suite and the spa facilities are dirty and not acceptable

sadly spa was closed for covid

no kettle or tea coffee making facilities in room. spa didn t look enticing at all

food in the restaurant was expensive, spa treatments were expensive

the spacious room is very clean and has a splendid bay/ocean view

is a lovely hotel with beautiful gardens, spa treatments available, excellent restaurant and wonderful staff

plenty of space to relax by the pool and the garden next to it

the breakfast was very nice, always a good choice of fresh fruit, bread, meat and cheeses and cooked

the spa was rated by my wife as one of the best massages she ever had

swimming pool facility and spa is old.

the spa was excellent, really high quality treatments

our room was spacious, elegant, and very comfortable, with a stunning bathroom and excellent amenities

food excellent with a great breakfast

beautiful gardens, spa facilities, pool, onsite restaurant was exceptional

perfect location with amazing views and the pool/spa area were second to none

two days of staying at the hotel, we discovered the gorgeous pool and spa area with 180 degree views of the

location , gorgeous pool and spa facilities

the pool and spa are wonderful, and the view is breathtaking

we didn't get to use the indoor pool and spa facilities, though they looked clean and well maintained (it was

great variety of food on breakfast, spacious and clean room, good spa area with swimming pool and sauna

the spa facilities are closed to the reception.

everything was perfect - staff, spacious hotel room, spa area, location, bfast was amazing - so much choice

also put spa robes and slippers for going to swimming pool in room

couple for 1 hour of sauna felt outrageous, so we opted to go to a hotel and do a day pass to the spa instead

bed and pillows everyday cleaning amazing interiors and very nice overall atmosphere convenient parking easy

very nice overall atmosphere convenient parking easy access to all the main tourist attractions a pool is a big

we absolutely loved the breakfast by berta and pool!

the decor & spending time in the garden (even though it was sadly a little too cold to dip in the pool)

the on-site spa was also excellent, complete with an indoor pool

spa needs upgrading but still a very good massage

massages in the spa were excellent

too expensive to use the spa and indoor pool.

beautifully tended gardens and excellent spa facilities. best one we have ever been to.