found the internet/wifi was extremely variable, very frequently just freezing for minutes at a time

facilities, eg a gym, a more extensive breakfast and better value, friendlier staff and definitely not paper

staff at reception and in the bar and restaurant were very friendly and helped with any requests we had

she was the only one who only spoke spanish and when i called for room service she said getting it yourself is

booked on the basis that there was a restaurant and as it turned out it was just a snack bar if you are driving

good wifi and ok breakfast

wifi was not good. didn t work most of the time.

the wifi could be a little tricky and often required some connecting/disconnecting in order for it to

kind of tired looking. smallish room but adequate for a night stay. pet fee rather high imo.

decent rooms and wifi

a lovely restaurant bar beside hotel (castizo)

no bar or restaurant in the hotel itself, so dependent on opening hours of restaurants nearby.

room service never answered the phone when i called to order dinner.

clean rooms and friendly staff, good quality hotel good wifi

rich breakfast with real orange juice - clean and modern room - working wifi connection - nice and professional

no room service, just a fridge with small amount of items

bar does not open at night and little choice for dinner

room service was absolutely unacceptable

no restaurant no room service

hotel had no restaurant or bar facility open

a 4-star hotel one expects a bit more extra facilities such as gymnasium, sauna, swimming pool or spa of good

clean and very nice, efficient and helpful staff in reception and bar and at breakfast

pool, no room service after 23:00, bar closes at 23:00 and personal is very strict with that

a 4-star hotel one expects a bit more extra facilities such as gymnasium, sauna, swimming pool or spa of good

pool, no room service after 23:00, bar closes at 23:00 and personal is very strict with that

we liked the bed comfort and the spa bath

the room service waiter was rude

parking and wi-fi ,

the room, the room service.

parking and that's it.

lack of kitchen personnel between 10 and 20, no bar to have drinks or tea and no room service

wifi can work poorly sometimes

the wifi speed can be improved

tries to save money by not puting water on a daily basis in your room and not changing the soap bar even if it

no wifi connection.

no manned bar available for afternoon/evening drinks (at least not in august when we were there)

restaurant/bar is closed, no room service despite it being advertised on marketing material in the room

comfortable, nice staff, good breakfast and a small gym

a bar would have been nice, but there was a mini bar in the room and vending machines with hot and

cost for pet

else, specially the location and the breakfast

slow lifts if you're on the upper floors & poor wifi

wifi was terrible

loved the pool only pity they closed it for a season so could not enjoy it that much

wifi very slow, sometimes unresponsive

room are spatious enough to double as an apartment and the staff are extremely helpful

spa and outdoor pool were not included in price

also, it's a pity that the spa wasn't open

the spa facilities were closed due to covid.

the nq bar at the spa and gym club was always closed, but i wanted to try something there

the spa didn t open until 10am so missed the early swim before the day.

spa could benefit from addition facilities such as a steam room and a jacuzzi pool.

good location, super clean, great breakfast, cosy spa with gym and pool

spa and pool were welcome after the siesta

staff were very friendly, with exceptional services from the doorman, the spa staff, and the restaurant staff

perhaps access to gym and spa via the main hotel lobby as well as outside access.

not ideal to access roof bar and spa from outside but not enough of an issue to spoil enjoyment.

we tried the spa and used the front desk to book cars to restaurants and the airport with no problem

very beautiful and modern hotel with great facilities (the spa is very enjoyable) - very central location -

lovely staff, perfect location. exceptional spa and rooftop bar and restaurant amazing

liked the location, the staff the restaurants' the room, the room service, the facilities like spa and pool,

the spa and the gym downstairs are amazing as well

room restorant spa were so good

allowing us to use the pool for a few hours after checkout and a quick shower at the spa before 30+ hours of

limited hours for children in the pool/spa area - only 10am - noon.

since the hotel in the city center no facilities in the hotel like spa and pool

possibly best hotel breakfast we've ever had, good variety of options for room service, super helpful staff

room service is a delivery service - the food was okay but not what i expected

no pool for kids

the room service

location - excellent lovely room with terrace and spa

website shows a picture of the terrace/ spa that is not applicable when you book a double room with spa bath

centrally located. friendly staff. the hot spa bath was a real treat.

spa jacuzzi was a lovely touch and the location of the hotel was very good for the metro and for

room w a balcony and spa tub which was enjoyable after a long day walking around madrid

location, rooftop pool, comfy rooms, great breakfast.

the room service was quick and efficient

the rooms were good enough for 2 people and the wifi worked great

the pool makes this hotel staff were excellent good late check out option free cava!

great same day laundry service

while the wifi was adequate, the tv was just ok

didn t operate properly and wifi kept dropping out

this hotel if you are traveling with celiac people, they have many gluten-free products for breakfast and various

bar area or restaurant in the hotel but you had to walk down the street and around the corner to

very basic, scruffy furniture, no coffee and tea making facilities in room and room service brought luke warm