hotel had no restaurant or bar facility open

tv channels were basic, bar and restaurant are open in the weekends and the breakfast foods were over cooked

room service was absolutely unacceptable

no restaurant no room service

bar does not open at night and little choice for dinner

a lovely restaurant bar beside hotel (castizo)

room service never answered the phone when i called to order dinner.

under refurbishment so breakfast was in an underground room, there was only a small lobby with no bar or restaurant

clean rooms and friendly staff, good quality hotel good wifi

rich breakfast with real orange juice - clean and modern room - working wifi connection - nice and professional

leaving the patio door opened, she vacuums the duvet after doing the room floor arguing it had pet hair, they

nothing really. well the wifi wasn't the best.

booked on the basis that there was a restaurant and as it turned out it was just a snack bar if you are driving

she was the only one who only spoke spanish and when i called for room service she said getting it yourself is

excellent room, comfortable bed, clean bathroom, enjoyable breakfast, good free wifi

parking, comfortable beds, good wifi, excellent breakfast. location was perfect for our needs.

lack of kitchen personnel between 10 and 20, no bar to have drinks or tea and no room service

fact that room service was only available during restaurant hours

tries to save money by not puting water on a daily basis in your room and not changing the soap bar even if it

no wifi connection.

the gym is good and the sauna is available as well

very good breakfast

nice room, nice gym, great rooftop terrasse!

wifi connection was rather poor

loved the rooftop pool and bar area

spa and pool were welcome after the siesta

staff were very friendly, with exceptional services from the doorman, the spa staff, and the restaurant staff

good location, super clean, great breakfast, cosy spa with gym and pool

spa could benefit from addition facilities such as a steam room and a jacuzzi pool.

the pool was misleading, not spa like and too cold.

lovely staff, perfect location. exceptional spa and rooftop bar and restaurant amazing

we tried the spa and used the front desk to book cars to restaurants and the airport with no problem

the spa wasnt the best.

spa is not free

perhaps access to gym and spa via the main hotel lobby as well as outside access.

limited hours for children in the pool/spa area - only 10am - noon.

room restorant spa were so good

liked the location, the staff the restaurants' the room, the room service, the facilities like spa and pool,

the spa was not free to the patrons of the hotel

the spa area, with a salt room and sauna, is excellent, and the relaxation massage by elena is

roof top terrace and spa amazing! beautiful views

spa jacuzzi was a lovely touch and the location of the hotel was very good for the metro and for

room w a balcony and spa tub which was enjoyable after a long day walking around madrid

location - excellent lovely room with terrace and spa

centrally located. friendly staff. the hot spa bath was a real treat.

since the hotel in the city center no facilities in the hotel like spa and pool

the gym is great! you can stream fitness videos from your phone to the tv.

gym is a little basic

lacked a nice gym

the rooftop bar served great cocktails, which went down really well at sunset.

very convenient location very good breakfast

wifi reception in the room was very poor

my phone couldn't reliably keep wifi signal in certain parts of the room, including when sitting up in bed

bar area or restaurant in the hotel but you had to walk down the street and around the corner to

location was perfect, it was close to everything the room super clean and elegant really great breakfast with

the wifi internet coverage was not good. it kept dropping out in our room.

pool, location

the bar on the rooftop and balcony was superb

the rooms were good enough for 2 people and the wifi worked great

bathtub could improve on safety manners for kids and mature guess

nothing other than shame the spa hasn t been finished yet

the spa is not yet open,but other than that its a very nice hotel

during our stay, the spa was not yet ready, but i can't wait to stay here again during my next visit to madrid

hopefully next time we get to use the spa facilities

did not eat at the hotel as breakfast was very expensive for what it is, and sadly the spa had not been built

wifi didn't work well and although the staff attempted to be helpful they didn't really have a clue

room service at a high level

the gym would be better opening earlier in the day

it's location, perfect sounds isolation, clean, strong wifi signal.

the laundry service was extremely expensive

the pool and the spa are incredible

it's right next to the spa which offered a variety of services for what seemed like a reasonable price, though

there was an issue the with spa jacuzzi at the time of visit.

pool in the spa was a surprise, was expecting something more suited to swimming

lovely breakfast area, cool rooftop pool with great view and cozy spa area