the building itself is gorgeous, with a lovely pool and stylish decor throughout

the hotel has a terrific territory with mini-golf, tennis courts, gym, places to paly basketball and football

- fast wifi

bathing facilities are old fashion and the room service (cleaning and arrangement) can definitely be improved

the breakfast is really good (pancakes, waffels, fresh banana milkshake, freashly made omlettes for

very quiet place. helpful staff allowed me early check in. good place for my one night stay.

a huge cockroach in the bathroom at breakfast there was no lactose free milk

very nice and helpful staff, nice pool and spacious rooms

the area aroung swimming pool is very green, pretty gardens and birds are singing

was really tasty and good the breakfast was one of the best i ever ate, and you have also the pool and the bar

spa is broken

mini golf is free

large enough for all four of us with a balcony and perfect view on el teide, several pools that kids enjoyed

pot of tea for breakfast. rather than a cup. children taking over the dance floor on the night.

at breakfast and dinner, there was a large selection on the buffet

wifi is not as strong. coffee at breakfast was not good. gym needs maintenance.

the location from bus good choice at breakfast.

no one actually made eye contact or explained layout of hotel and when i enquired about sauna and gym location

breakfast could be much better, the warm food was cold, there is a good variety for the price, but

very comfortable gym, pool - variety of roof terraces.. breakfast

spa is not for free (15 ), one has to pay a deposit for a towel at the pool as well (20 each)

small spa in the hotel was a nice extra: they always have some offers for massages

- cleaningness - room comfortable and big - balcony - location well centered - breakfast - spa - swimming pool

the hotel has a spa and two rooftop pools

finally, the staff at reception, in the restaurant at breakfast time and in the rooftop bar were very friendly

wifi signal was poor.

highly recommend- good breakfast, nice view, close location to several good

breakfast is delicious

i did have the occasional wifi outage but nothing worth grumbling about

a bit from the center but very quiet and the hotel restaurant and bar is very nice

that during our stay, the fitness and spa center were not yet open, and some minor renovation work was still

breakfast had many options

good buffet breakfast

- the lack of range at the breakfast buffet, was more 3 star than 5, but what was there was tasty

gave me the key to another room where i was able to sleep, returning to the original room before breakfast

rooftop pool

hotel did have a small roof top swiming pool which we did not use, no bar up on rooftop

the wifi was a bit iffy

wifi was usable for media streaming

also the breakfast was very nice and tastat

sauna and spa area

great breakfast, pool and spa pool

spa & jacuzzi at no extra cost

sauna and spa were both good and enjoyable

the swimming pool is small but on the rooftop and very clean

the spa treatments were also exceptional would recommend you try

the spa treatments in this hotel also worth a mention absolutely fantastic and very reasonably priced

the minibar was empty and there is no room service.

spacious gym with basic cardio equipment

wifi was terrible unfortunately

the gym and the spa are completely underground so the air is a bit claustrophobic.

the spa is also absolutely worth it and a great place to relax

the only thing i would say is that the area where the rocks are in the spa needs cleaning

everything was simply great, the spa was a great treat on the stormy days.

rooms very spacious and clean

there is a spa and even a ping pong table

sand beach - hotel staff was so nice and accommodating we had a great room with a view to the pool and a lovely

nice bar area

best possible location, nice rooms, generous breakfast buffet

the hotel location,sun all-day at the pool food was very good too

also breakfast needs some extras like milk, ham, more fruits

a lovely place with great staff, great breakfast

additionally, the kitchenette was completely lacking basic utensils

the rooftop bar which was open till 11pm is lovely

food choice, food quality, pool dirty, sauna closed, jacuzzi doesnt work, rooms dated

from the room over the ocean and mountains with succulent greenery, very good choice of food for breakfast and

the pool outside with the bar were nice

the location, cleanliness and the breakfast

breakfast is reach however the same every day

lovely breakfast with huge choice of hot and cold food

spacious, modern, and impeccably clean, it featured a comfortable bed and a private balcony where i

you get a free 90 minute water circuit access in the spa and also access to the level lounge where you can

loved the spa and the fact it was included in my room price

you need: a great staff a nice pool an amazing buffet a nice view a peaceful hot spring and spa area the area

spa on the top floor has a surcharge and should (in our opinion) just be included in the room price

no parking - difficult even to drop off limited spa facilities

who likes massages, i can recommend the aroma spa nearby

the spa area was closed due to covid even if it was advertised as open before booking

loved the gym on roof which i used every

room service

everything was great ! people make this place amazing. the garden and spa make it unique.

breakfasts are first class the spa is exceptional the gardens are spacious and beautiful the staff are particularly

the spa and treatments are

breakfast service atmosphere spa gardens

great spa facilities for relaxing and quieter swimming pool by the spa

the sauna/spa was okay, not very impressed as they only have a few small pools with similar temperature

the spa is top notch, the breakfast/dinner quality as well

30am spa - one of the best i have been in

we paid the 15 each for the spa, and pretty much had it to ourselves

the pool, spa and rooftop jacuzzis offer plenty of relaxing options

spa could be better but we still had a nice time there

spa facilities not great and small and very dated

we also had a relaxing massage at the spa by eric which was great

unfortunately spa facilities were disappointing , not worth a discounted price ud83dude1e

large part of the spa didn't working due to water problems and the lady there spoke just spanish

location in the city with free parking in the street, close of everything and quiet at the same time

amazing breakfast (meaning the quality) with proper local artisan food

spa was nice but really just sauna and changing facilities basic and very small

the location of their spa is rather strange - one has to go outside to reach it

the spa was disappointing as the water was cool and the saunas were only male or female

initially it was cold in the rooms. the spa area is tiny and is located in a separate building.

wifi only worked on ground floor but this may be related to the remote location.

went for a massage at the spa which was divine, and the spa was very relaxing, and the gym is better equipped

offered the use of the spa on the last day to shower before heading to airport

evening activities, food options, pool activities and the spa massages

spa and gym also a great

the spa was a little expensive but in the end was totally worth it.

some of the equipment in the gym was out of order and some of the jets in the spa were not functioning

the spacious balcony had two sunbeds and a fabulous view of los gigantes & la gomera

only criticism is that we wanted to use the spa on the last day before coming home

the sea view from the balcony was stunning excellent spa with a good range of massages superb outdoor pool area

i went to the spa for a sport massage after a half marathon and it was great too

spa was closed because of covid

the gym and spa were also great

need to go out to buy mineral water and the spa was not good

find very strange water is charged at 2,70 / 3,00 eur (depending on size) and some services like spa are not

they put on a good entertainment schedule and the spa is good too

spa facilities, delicious cuisine, friendly, cheerful, warm & attentive staff

it was busy so everything had to be pre planned and booked. spa and restaurants

food was a little over priced and the 25 access fee per person to the spa was a spoiler to an otherwise

a number of pools to use, excellent spa and gym

gym and spa are great and the food can't be faulted

the hotel is clean with a really nice spa and i recommend using at least one option of massage - they are

spa could open a little later

is an excellent mountain spa hotel with great staff who make it special

teide; friendly staff - especially many thanks to angelo ud83dude4fud83dude4fud83dude4f, perfect spa for relaxing

beautiful and calm place, relaxing spa area, very friendly staff

reservations for the spa need to be made in advance.

enjoyed the relaxing spa facilities

breakfast nice big room with comfy bed beer on draft smart tv nice spa which was cheap to use i was leaving at

fantastic food & spa facilities which was great after a long day hiking

the hotel has an enjoyable spa and a great restaurant

spa area was also decent but could have been opened a bit longer in the evening

the spa was also great and showed a wonderful view of the coast

nice spa pool

the spa area is a bit dated.

room was comfortable, spa was relaxing and breakfast was lovely

only little complaint was about the spa

for the last 5 years as a great place to chill out and backround music playing along with the spa awesome

room was spacious and stylish with great views

the spa is phenomenal, the heated pools and amazing thermal showers are a must

the spa facilities were outstanding beautifully maintained, relaxing, and one of the highlights of

hotel with spa and infinity pool

spa massage was not very good.

spa - fantastic

view, sweets, spa and swimming pool area

location is amazing and we do like the heated pool and spa area, you can spend the whole day just stay in hotel

there is the gym and spa facilities

spa was not free, but the total price comparing to other hotels with free spa is lower so it is

the gyms weights were too light , no machine for chest work out and the spa is not included

the spa treatments were top notch

and bedrooms beautiful swim up room was magnificent lovely relaxing time spent at this hotel nice spa highly

spa was really amazing and clean

fortunately, the spa centre was just opposite our villa and we enjoyed using its facilities daily

far the best place i have ever stayed, everything you can ask for in a place , a private pool , spa and gorgeous

cute spa facilities that were available after reservation

spa treatments were exceptional

spa is closed for 2 days per week and the team here are not always as great as the rest of the team

special mentions to giuseppe, rafael, jose, ismael and alessandro (who showed around a 2 bedroom pool villa -

room service was pretty terrible and didn t collect after food, also breakfast was pretty bad

new quality bar beautiful rooms beautiful facilities 5 star

rest and relaxation was spoilt by very small children (toddlers) screaming and shouting in the pool

from the spacious rooms, to be phenomenal decor, to the wonderful services and the amazing spa facilities,

the spa was a haven of relaxation, and the infinity pools were perfect for watching the sunset in

the lady at the spa was lovely and extremely helpful and accommodating

villa with spacious rooms and beautiful terrace with private pool

the hotel facilities are fantastic: 2 main pools, a jacuzzi, the spa was great (with the lovely marina) the

the spa was not available during our stay, which was a bit disappointing

there was no spa and there was no info about it on the website

hotel is small but with large rooms, invidual verandas, a lovely large pool area and extremely friendly and

great breakfast

breakfast of cereals, nuts, fruit, yoghurt, eggs, meats and pastries was superb

really lovely staff, pools , spa and treatments were very high quality.

the spa was incredible and we did a sports massage and also a mother to be massage - both treatments

any privileges like travellers, booked straight via the hotel (such as vouchers for free vizit spa zone etc)

i highly recommend to visit spa and to get deep tissue massage from carmin

the spa is lovely and really good massage

we had a relaxing afternoon in the spa and wellness centre

the trash bins are hard to find and not enough in the spacious room like this one

i also wish that someone would have told me in advance the spa was closed and maresia too

we book a massage through the app and when we got to the spa they said they had no record of it

we travelled with tenager and 11y old and spa gym michellin resturants and rooftop is adult only

use some digitalization for booking tables at the restaurants, haircuts and massages at the spa center

spacious bedroom, with a comfortable bed and a large bathroom

the spa facilities were rather poor. wouldn t recommend if you want this type of holiday.

receptionist, bed covers not changed with hair still there, and poor communications of how the spa facility

were rude, spa facilities were awful, we spent all out time in the hotel next door - sheraton, which had a

was surprised that sauna and spa area pools were not included in already high price of the room

the spa is overpriced and did not match expectations

in the spa people using sauna etc naked

spa and pool area and closeness to la caleta.

the complementary chocolates and spa access were a nice touch

booked this hotel as it had spa facilities so in the event of a rainy day we could use it

spa area pleasant

only small downside was the spa opening hours it opened at 10 am and closed at 6 pm, which felt a bit late

spa was locked on sunday and because of my schedule i didn't get a chance to use the jacuzzi and

- plenty of sunbeds around the two good-sized pools - room and communal areas were very clean - spa treatments

loved the pool, spa and bar to watch the sunset

the spa is also incredible

to covid restrictions the spa was very limited for use, that is my only complaint but that is not the fault of

loved the pool and loungers, the food in the restaurants and buffet, the spa (massage was heavenly

the spa was also stunning

spa closed people booking sunbeds from 7am so limited availability when you tried to get a bed

whole hotel gives you everything you need, beach, pools, gym, spa and enough restaurants

there was, what looked to be a well stocked gym and spa with plenty of beauty treatments on offer at a good

spa still closed ( covid ) but offering massages one of the best massages i have had

coffee during breakfast could be improved.

the spa is missing a trick as we would have stayed all day but felt there was no drinks service ( you

have to pay to use the spa, totally understand paying extra to have treatments etc but just to access the spa

with the spa area

some well-meant advice: skip the extra (10 ) fee if a guest already had a spa treatment

didn't use the spa or any of the other facilities

spa was closed

spa is amazing, breakfast superb, rooms massive and fab bathrooms extremely clean - defiantly will

issues post renovation which weren t yet complete, some toilets not working and spa not

naturist pool, no spa included in room price

the biggest bonus for me was the room size which was so spacious

the spa was closed due to refurbishment, but nothing to complain about.

only gripe i would have is that you recommend that the entry to the spa should be free it costs 20

spa experience when checking in for our treatments was not user friendly.

the staff were outstanding. the food amazing. the facilities fantastic and the spa wonderful,

great spa facilities with huge variety of treatments

spa dispointing steam and sauna were not in operation and no disabled access

entering spa disabled access non existent

excellent service from spanish david in public relations who is a credit to the hotel

thoroughly enjoyed the massage i had in the spa too

senses package exceptional value not to be missed outstanding gym excellent spa facilities very friendly staff

the spa facilities were on point as were the staff in that area

pools, for families with kids it's the perfect place, the spa is perfect for having a family 60mn session

there are basketball court, soccer field, mini golf, spa /family spa and also adult only areas, including adult

enjoyed the family private spa hour for 60 enjoyed immensely

our bedroom was very clean and spacious

the location is fantastic and the facilities are very good with multiple pools, a rooftop, a spa and a gym plus

facilities very limited, spa closed, very noisy at night until midnight (karaoke bar across the

we could not get into the spa because there was no one there and we were looking for an employee for a long

in a bar nearby one of the night, there was a very loud karaoke until midnight

a huge inconvenience as the rooftop bar is lovely but adults only so would be a pain if you had kids with you

spa was closed because of covid.

we don't usually do all inclusive but did as the spa was not open and it was very good

to circumstances beyond their control the spa was shut

bar staff could be better the shower attachment was loose and badly fitted the spa area wasn t convenient and

spa closed due to covid

room and bathroom quite small compared to other places at this price. spa not very large either.

shares most facilities (spa gym evening restaurants) with a massive child friendly iberostar anthelia

breakfast was incredible especially with the view and everyday a pastry chef would make something

location and very quiet and private setting, excellent breakfast and some nice treats served throughout the day

the pool was clean and all services were done very discreetly

the location, the room, the pool and the spa (i got a massage and it was super)

the food and drinks were amazing; the spa services made you feel heavenly

i visited the spa and had a treat which was amazing

they always had a smile to spare even when it got hectic

i used the spa once for a happymum massage and it was very relaxing

spa option was super, had a fantastic facial, best yet

the spa was absolutely

wifi connection not really reliable.

maybe better gym

the waiting staff and bar staff were very friendly, helpful and attentive