the building itself is gorgeous, with a lovely pool and stylish decor throughout

the hotel has a terrific territory with mini-golf, tennis courts, gym, places to paly basketball and football

- fast wifi

bathing facilities are old fashion and the room service (cleaning and arrangement) can definitely be improved

the breakfast is really good (pancakes, waffels, fresh banana milkshake, freashly made omlettes for

very quiet place. helpful staff allowed me early check in. good place for my one night stay.

a huge cockroach in the bathroom at breakfast there was no lactose free milk

very nice and helpful staff, nice pool and spacious rooms

the area aroung swimming pool is very green, pretty gardens and birds are singing

was really tasty and good the breakfast was one of the best i ever ate, and you have also the pool and the bar

spa is broken

mini golf is free

large enough for all four of us with a balcony and perfect view on el teide, several pools that kids enjoyed

pot of tea for breakfast. rather than a cup. children taking over the dance floor on the night.

at breakfast and dinner, there was a large selection on the buffet

- cleaningness - room comfortable and big - balcony - location well centered - breakfast - spa - swimming pool

the hotel has a spa and two rooftop pools

small spa in the hotel was a nice extra: they always have some offers for massages

spa is not for free (15 ), one has to pay a deposit for a towel at the pool as well (20 each)

the gym is good for cardio but not for resistance/weight training.

nice place, kind and helpful personal, the location is central, terrace and swimming pool on top of the building

bar wasn t open so couldn t just get a quick glass of water or ice

very comfortable, great location, breakfast and dinner available for a good price

there was no bar not even a pool bar

very comfortable gym, pool - variety of roof terraces.. breakfast

wifi signal was poor.

highly recommend- good breakfast, nice view, close location to several good

breakfast is delicious

i did have the occasional wifi outage but nothing worth grumbling about

a bit from the center but very quiet and the hotel restaurant and bar is very nice

that during our stay, the fitness and spa center were not yet open, and some minor renovation work was still

breakfast had many options

good buffet breakfast

- the lack of range at the breakfast buffet, was more 3 star than 5, but what was there was tasty

gave me the key to another room where i was able to sleep, returning to the original room before breakfast

the spa treatments in this hotel also worth a mention absolutely fantastic and very reasonably priced

the spa treatments were also exceptional would recommend you try

pool area and gardens

is an excellent hotel and the facilities are excellent, pool etc

clean, spacious, adults only, everyone very polite, lovely views and facilities, excellent breakfast

location, price, room pool half bourd option

firstly, i have nothing to say about cleanliness, everything was sparkling clean with daily room service

the wifi was a bit iffy

the dining room, terrace and bar staff were all very proficient

rooftop pool

great breakfast, pool and spa pool

sauna and spa were both good and enjoyable

sauna and spa area

spa & jacuzzi at no extra cost

the pool, jacuzzi and sauna with ocean view were a great plus and last but not least the breakfast buffet with

the gym and the spa are completely underground so the air is a bit claustrophobic.

the spa is also absolutely worth it and a great place to relax

the only thing i would say is that the area where the rocks are in the spa needs cleaning

everything was simply great, the spa was a great treat on the stormy days.

rooms very spacious and clean

there is a spa and even a ping pong table

sand beach - hotel staff was so nice and accommodating we had a great room with a view to the pool and a lovely

nice bar area

best possible location, nice rooms, generous breakfast buffet

the hotel location,sun all-day at the pool food was very good too

also breakfast needs some extras like milk, ham, more fruits

a lovely place with great staff, great breakfast

additionally, the kitchenette was completely lacking basic utensils

the rooftop bar which was open till 11pm is lovely

food choice, food quality, pool dirty, sauna closed, jacuzzi doesnt work, rooms dated

from the room over the ocean and mountains with succulent greenery, very good choice of food for breakfast and

the pool outside with the bar were nice

the location, cleanliness and the breakfast

breakfast is reach however the same every day

lovely breakfast with huge choice of hot and cold food

spacious, modern, and impeccably clean, it featured a comfortable bed and a private balcony where i

you get a free 90 minute water circuit access in the spa and also access to the level lounge where you can

loved the spa and the fact it was included in my room price

you need: a great staff a nice pool an amazing buffet a nice view a peaceful hot spring and spa area the area

spa on the top floor has a surcharge and should (in our opinion) just be included in the room price

no parking - difficult even to drop off limited spa facilities

who likes massages, i can recommend the aroma spa nearby

the spa area was closed due to covid even if it was advertised as open before booking

loved the gym on roof which i used every

room service

everything was great ! people make this place amazing. the garden and spa make it unique.

breakfasts are first class the spa is exceptional the gardens are spacious and beautiful the staff are particularly

the spa and treatments are

breakfast service atmosphere spa gardens

great spa facilities for relaxing and quieter swimming pool by the spa

the sauna/spa was okay, not very impressed as they only have a few small pools with similar temperature

the spa is top notch, the breakfast/dinner quality as well

30am spa - one of the best i have been in

we paid the 15 each for the spa, and pretty much had it to ourselves

the pool, spa and rooftop jacuzzis offer plenty of relaxing options

spa could be better but we still had a nice time there

spa facilities not great and small and very dated

we also had a relaxing massage at the spa by eric which was great

unfortunately spa facilities were disappointing , not worth a discounted price ud83dude1e

large part of the spa didn't working due to water problems and the lady there spoke just spanish

location in the city with free parking in the street, close of everything and quiet at the same time

amazing breakfast (meaning the quality) with proper local artisan food

spa was nice but really just sauna and changing facilities basic and very small

the location of their spa is rather strange - one has to go outside to reach it

the spa was disappointing as the water was cool and the saunas were only male or female

initially it was cold in the rooms. the spa area is tiny and is located in a separate building.

wifi only worked on ground floor but this may be related to the remote location.

the hotel is clean with a really nice spa and i recommend using at least one option of massage - they are

is an excellent mountain spa hotel with great staff who make it special

great place with spa wellness and delicieux restaurant

the spa and gym are part of the package and are a very nice treat

beautiful and calm place, relaxing spa area, very friendly staff

evening activities, food options, pool activities and the spa massages

spa and gym also a great

offered the use of the spa on the last day to shower before heading to airport

spa and wellness is special and spacious with sea water (

went for a massage at the spa which was divine, and the spa was very relaxing, and the gym is better equipped

court, table tennis, gym and if you want to take care of yourself you can choose many options in spa (with

the sea view from the balcony was stunning excellent spa with a good range of massages superb outdoor pool area

the spacious balcony had two sunbeds and a fabulous view of los gigantes & la gomera

there were no hooks in the bathroom for towels or our spa robe

only criticism is that we wanted to use the spa on the last day before coming home

breakfast nice big room with comfy bed beer on draft smart tv nice spa which was cheap to use i was leaving at

make sure you book the spa ahead

fantastic food & spa facilities which was great after a long day hiking

the spa is great, with a sauna and a jacuzzi

the spa was fantastic

the gym and spa were also great

spa was closed because of covid

they put on a good entertainment schedule and the spa is good too

need to go out to buy mineral water and the spa was not good

find very strange water is charged at 2,70 / 3,00 eur (depending on size) and some services like spa are not

entertainments (bar, pool table, club, shops, gym

queues at show bar in evening can be long

room with 3 beds are friendly for family with kids

gym

hotel is a bit old school but has everything you need - pool, entertainment, snooker tables, bar, karaoke ;)

the spa was stunning and the beautician who did my facial was excellent

it was busy so everything had to be pre planned and booked. spa and restaurants

spa facilities, delicious cuisine, friendly, cheerful, warm & attentive staff

food was a little over priced and the 25 access fee per person to the spa was a spoiler to an otherwise

gym and spa are great and the food can't be faulted

fortunately, the spa centre was just opposite our villa and we enjoyed using its facilities daily

spa was really amazing and clean

spa treatments were exceptional

and chilled out would definitely recommend it to anyone looking for a little break, the thermal spa and treatments

i will definitely recommend this place for a relaxed go-away weekend (especially the spa facilities)

rooms were spacious and beds super comfy

room was spacious and stylish with great views

the spa is phenomenal, the heated pools and amazing thermal showers are a must

for the last 5 years as a great place to chill out and backround music playing along with the spa awesome

only little complaint was about the spa

spa is closed for 2 days per week and the team here are not always as great as the rest of the team

housekeeping came by twice a day, breakfasts were just extraordinary in variety and quality and pool surrounding

rest and relaxation was spoilt by very small children (toddlers) screaming and shouting in the pool

a rich breakfast with a wonderful view

the staff were really nice, the gym was awesome, and we had an amazing stay overall

hotel with spa and infinity pool

spa complex, delicious food, great attitude

location is amazing and we do like the heated pool and spa area, you can spend the whole day just stay in hotel

we were also given free 1 hour spa vouchers, which we didn't expect

spa massage was not very good.

- wonderful pool temperatures never felt cold - spa is very nice - all the staff extremely helpful, professional

the gyms weights were too light , no machine for chest work out and the spa is not included

the spa treatments were top notch

the general information was that the use of the spa facilities was included in the prestige rooms but this is

spa was not free, but the total price comparing to other hotels with free spa is lower so it is

from the spacious rooms, to be phenomenal decor, to the wonderful services and the amazing spa facilities,

the spa was a haven of relaxation, and the infinity pools were perfect for watching the sunset in

the lady at the spa was lovely and extremely helpful and accommodating

villa with spacious rooms and beautiful terrace with private pool

the hotel facilities are fantastic: 2 main pools, a jacuzzi, the spa was great (with the lovely marina) the

we went to the spa and was amazing as well

the spa was incredible and we did a sports massage and also a mother to be massage - both treatments

really lovely staff, pools , spa and treatments were very high quality.

fantastic restaurants, pools, spa and gym

spa treatments were excellent

i also wish that someone would have told me in advance the spa was closed and maresia too

we book a massage through the app and when we got to the spa they said they had no record of it

the trash bins are hard to find and not enough in the spacious room like this one

everything. the spa and pool are my favourite

we had a relaxing afternoon in the spa and wellness centre

prices for the spa treatments were affordable

the spa facilities were rather poor. wouldn t recommend if you want this type of holiday.

use some digitalization for booking tables at the restaurants, haircuts and massages at the spa center

were rude, spa facilities were awful, we spent all out time in the hotel next door - sheraton, which had a

spacious bedroom, with a comfortable bed and a large bathroom

they told us we had to book the a la carte restaurant but did not tell us we had to book the spa

spa is fantastic. best sun bed policy i have ever witnessed.

spa was closed

issues post renovation which weren t yet complete, some toilets not working and spa not

lack of indoor heated pool and free spa facilities which we found in other resorts on previous holidays

the spa is also incredible

loved the pool, spa and bar to watch the sunset

the spa was also stunning

loved the pool and loungers, the food in the restaurants and buffet, the spa (massage was heavenly

to covid restrictions the spa was very limited for use, that is my only complaint but that is not the fault of

the complementary chocolates and spa access were a nice touch

the spa was closed

in the spa people using sauna etc naked

spa and pool area and closeness to la caleta.

spa was wonderful and free for a day within the first 3 days but worth the 12 per day afterwards

only small downside was the spa opening hours it opened at 10 am and closed at 6 pm, which felt a bit late

all was perfect but one could see the issues: - suspended ceiling in spa area was loterally moving

spa was locked on sunday and because of my schedule i didn't get a chance to use the jacuzzi and

booked this hotel as it had spa facilities so in the event of a rainy day we could use it

spa area pleasant

the spa is missing a trick as we would have stayed all day but felt there was no drinks service ( you

with the spa area

views, gorgeous decor & architecture, full of charm, great evening entertainment, amazing spa and

spa and staff there were brilliant

some well-meant advice: skip the extra (10 ) fee if a guest already had a spa treatment

spa closed people booking sunbeds from 7am so limited availability when you tried to get a bed

whole hotel gives you everything you need, beach, pools, gym, spa and enough restaurants

spa still closed ( covid ) but offering massages one of the best massages i have had

there was, what looked to be a well stocked gym and spa with plenty of beauty treatments on offer at a good

gym is a little crowded and small