good spa facilities. decent facilities.

that is not well contented with the pool and the lake

the location was good and the room was excellent. the wifi was good.

mention of wifi at check in

would be nice if they offered a deal with the golf course

the breakfast was outstanding, which is unusual in my experience

there was a delicious breakfast with a wide range of food to choose from, including eggs and bacon

breakfast was amazing

breakfast was delicious and filling

a peaceful, semi rural location. welcoming hosts. well equipped room. free parking.

spa for 2 persons only with reasonable price, perfect for a couple as you have the spa for yourself

loved the art and style, the variety of spots to chill out by, the awesome pool, ease of check-in, balcony in

breakfast was lovely and varied

not a lot of place in the parking

the pool is fantastic, the garden is perfect

in winter it was quiet so we had the spa all to ourselves

was very cold at the main space at night

the spa was exceptionally expensive for a basic pool/spa/sauna

spa is not available unless booked in advance and costs 15 eur per person (this info is not in the

the room for my husband's birthday (for a payment) and offered more treats the jacuzzi at the spa the beautiful

while it s normal for the spa and pool to be closed during the pandemic, the gym was also closed

rich buffet breakfast

i wish there was a better poolside service for food and drinks during the daytime

nice room, clean, various breakfast and close to the city center

internet wifi was unreliable no parking breakfast buffet unimpressive

couldn't speak fluent spanish and they both did everything to accommodate any of our requests

spa was very nice and relaxing, also the views and the green surroundings

welness/spa is poorly equiped and expensive

30 staff friendly pool closed spa good but difficult to book

the spa was not open when we stayed as we were out of season

comfy, friendly staff easy good wifi so work was smooth

really good value for money and staff extremely helpful (arranging for me to go to the local gym)

location, staff and gym facilities were exceptional

if i stayed again i wouldn't bother with breakfast , i would walk to one of the local bar cafes

the wifi was terrible and extremely poor

that the spa wasn't open during the week days only on weekends

spa is only open from friday afternoon to sunday which was a bit disappointing and the restaurant

spa dont work every day

spa was closed during the week. only open at weekends

the spa is for extra fee for hotel guests

spa was superb, staff really excellent, and location perfect

location perfect and we loved the spa circuit

unfortunately did not have a chance to use the spa but perhaps anouther time

do have remotes) anyway, this didn't spoil any of our stay though, and we will return to hotel spa la casa

the staff are extremely kind, the spa was in a cave, clean, and relaxing

the spa didnt have space available and needs to be cozier and the breakfast was already closing the

of things in the spa area that need addressing

not to have the spa area available for all guest or a pool area outside the spa .

was understaffed, we wanted to use the spa but impossible to make a reservation, no body picking up spa

use of the hotel spa was not included in the price.

despite the building being quite modern it still has great style and the spanish feel

the open spaces and gardens are beautiful and a view from the bar and restaurant to transfix you

parking provided

beds comfortable & good wifi everywhere

indoor pool.was closed :(

nieve was charming and spoke very good english the pool was brilliant and jorge, the lifeguard, spoke good

best hotel in segovia with great facilities, pool, food and friendly staff!!! loved it

nice garden bar near the pool for an evening drink

disappointed that the pool didn t open until 12 noon

pool area in gardens with bar

we liked the bed comfort and the spa bath

very clean well appointed rooms. lovely breakfast.

private parking, blackout curtains, barely even any interaction with the staff needed

room service food was quite good

breakfast a slice of toast nothing else offered only more toast ,very poor when setting off for 5

a 4-star hotel one expects a bit more extra facilities such as gymnasium, sauna, swimming pool or spa of good

no 24 room service

property claims to have a sauna and gym

gym was nice and clean

bed was comfortable and the food i ordered through room service was better than expected

the wifi could be a little tricky and often required some connecting/disconnecting in order for it to

lobby, simple and comfortable. everything clean and new. good wifi. coffee and tea were free.

kind of tired looking. smallish room but adequate for a night stay. pet fee rather high imo.

helpful staff, clean and good wifi

good wifi and ok breakfast

room service never answered the phone when i called to order dinner.

no bar or restaurant in the hotel itself, so dependent on opening hours of restaurants nearby.

good wifi connexion, convenient parking in the building, variety of restaurants on site and around, very

rich breakfast with real orange juice - clean and modern room - working wifi connection - nice and professional

no room service

lack of kitchen personnel between 10 and 20, no bar to have drinks or tea and no room service

fact that room service was only available during restaurant hours

big rooms. laundry service was excellent.

tries to save money by not puting water on a daily basis in your room and not changing the soap bar even if it

lack of kitchen personnel between 10 and 20, no bar to have drinks or tea and no room service

spa and outdoor pool were not included in price

was fab very spacious and comfortable and all facilities in room excellent

room are spatious enough to double as an apartment and the staff are extremely helpful

spa is not included in the price and children are not allowed to enjoy it

also, it's a pity that the spa wasn't open

good staff, bar food was ok. rooms very clean. gym was ok

nice hotel very rich renovation gym and sauna available 24/7 nice reception good lobby

no tea/coffee making facilities within room and unable to get it from reception once bar closes.

great facilities, good bed, great sauna and gym

room service is supposed to be 24 hours but when i ordered at 5am it's closed

restaurant excellent, so was the spa and views from the 26th floor

the spa was a bit overrated in my experience, so i probably won't repeat that

the spa was cool & the suite was exceptional

the spa was wonderul used it the day we were leaving, was quote 'wow' never felt so relaxed to go home

the hotel exudes elegance with beautifully designed rooms and top-notch amenities, including a spa and fitness

spa is small

although spa is closed (covid) it could be better maintained (clean, cut hedges, remove

the spa area

spa center is not well considered- there is no lockers where to leave your personal things, you

spa was nice but the floors and furniture were worn out and needed some care, possibly grout

they dont have spa n massage

- they force you to give and confirm your email to provide you with basic wifi internet, with the excuse of

the pool was really good for family with kids

room service was very accommodating and staff were very professional

triple room was spacious, our kid’s bed was set up beautifully, with a little towel and kids shampoo, lotion

no free access to spa area.

spa prices and timing

spa treatment was below average

entering the hotel through the revolving glass door and immediately received first aid from the bar employees

the bellman stood and watched as me and my 3 kids unloaded and carried our own luggage into the hotel

breakfast and terrace are very nice . staff are friendly.

rooms can be bigger and wifi can be better.

nice cafe next door for breakfast and lunch

staff at the desk were extremely helpful, the rooftop pool and bar were gorgeous and the rooms were lovely

the gym is good and the sauna is available as well

the staff took attention, well cleaned, comfortable beds, delicious breakfast. pool cold but ok

reception staff and bar staff were all lovely

room very clean, comfortable beds, wifi very good. check out at 1 am.

flexible room service, tiny teapots, not enough bins in the room or english tv, no breakfast before 8am

gym is not the best