we got massages at the spa and the spa rooms where beautifully decorated and the therapists where great

i did not like there was not an adult only hydro therapy spa and that other people could book in just to use

to spa is paid and expensive even without massage or therapy services

the pool and the views are beautiful

i had so much fun at the music and pool bar so did the beach

the gym was absolutely gorgeous and the shows were fun and pretty quality

they have a great little kids club all the pools are super nice we actually somehow i accidentally got the

are arrogant, food is poor, cleanliness is poor, on top of that we had to pay the room service 170 pesos once

pools, beach, beds, cleanliness, landscaping, pool activities, kids park

had like to take my kids to the waterpark in the palace resort, but, guess that was not part of my package

the spa was wonderful

the spa was amazing!

the spot is amazing all the staff in the spa superfriendly

direct beachfront spa amazing ambience top

could not be used from the tulum airport, the buffets had very little vegetarian options at breakfast, i would

i like the spa and de convention center

the hydrotherapy spa was excellent

i heard the spa is amazing, however i didn't know in time to check it out myself

any extra activities or coupons suppose to be included at check in or full details about premium spa benefits

service, beautiful private beach and great shows family oriented too if you have kids barcelo resorts just has

the spa available was great went almost every day for the aqua therapy

without beach shoes, there is a clear risk of injury (cuts) - defect hot pool (was not repaired during my stay

vegetarian choices are limited shade next to pool is rare

pool and other amenities, staff

breakfast til late night room service the foods offered were varied and delicious

breakfast was excellent and so was the dinner the host freshly cooked for us on one of the nights

family friendly - kids loved the dogs, fantastic surroundings in a quiet and cosy area

great breakfast and clean facilities allowed us to relax

rooms, breakfast, pool, welcome drinks are quite prestigious

had a wonderful cooked breakfast to order but the best thing was yasmin's incredible guidance and encouragement

the place is clean and the spa is very nice

the spa and the gym were very good, nothing compared to the different mindset of the rest of the hotel

spa is wonderful

minerve helped me reserve my spa experience

my 4-year-old son had a great time in the kids club, shows at night were entertaining, good service to pick up

casino mall roller coaster spa and bars other than pool bars all closed

the spa was complimentary for us and again i stood in line for my appointment and the man serviced ppl

kids area

we had a “premium” room for 2 adults + 2 kids, and we could barely fit

lot of variety in food but lacked flavor, not providing kids life jacket,check out

we also enjoyed our spa time

the u spa was one of the best massages i have had by far

i missed a 40% off on a massage from their spa (spa is amazing by the way) because the girl at the booking

laundry service was not that great

pool area is great for kids

decorated hotel- modern whites and greys throughout with a spa scent that hits you as soon as you enter the

the spa was also beautiful and our services very relaxing

the food was great, spa was amazing and the room was perfect

you have a local host who will arrange everything for you such as dinner, excursions, spa treatments, etc

staff, pools, service, local host, room, room service, spa tub, views, design and decor

cost for using the spa

the kids club at the beach could have been better.

kids club, worse i have ever seen

kids club, worse i have ever seen

the family selection is ideal for family with kids

our jet spa hot tub on our patio did not work

swimming area on the beach man maid made by a small reef and also the warm spa near the

the drinks at the beach bar are a bit expensive and no 't competitive with the ones at the bars at the restaurant

nice bar, water around the bar is warm temperature

is a great option to go with kids because the beach has no waves at all

great kitchen too

good area, plenty of room, well appointed kitchen, very nice pool in front of the lagoon.

the suite was very large and comfortable, and the pool was basically ours to use during our stay as it is a

very spacious area, dining, kitchen, balcony

was good - central but quiet and an easy stroll to restaurants, bars, beach and golf

spa was very

the salmon of the breakfast was to salty. and the oriental restaurant to hot.

the pool was lovely, the staff very attentive, and the food and drinks were excellent

more things for kids entertainment. shows

also they need to have actives on the adult side pool as well instead of just the family pool

the kids run wild and jump in the pool splashing everyone and their drinks, parents don t say anything

pool was clean

the kids run wild and jump in the pool splashing everyone and their drinks, parents don’t say

there are not enough pool chairs, so it's a fight to get one

we especially liked the mexican restaurant and made use of the option of using the pool of the neighbouring

the spa team

louanne from the spa was wonderful booking treatments for my daughter and i

the cove, the lazy river was nice, shows where nice spa was really nice food was good room was

sirenis riviera maya resort & spa is a very extensive complex that offers a lot of attractions

all-inclusive experience at grand sirenis resort and spa

restaurant team, vacation planners and spa team are very well trained and polite

even the spa, only were able to book massages for the last day of our stay (several family members wanted

spa is also overpriced at $230 for the cheapest facial

quality of food , water park and everything was super clean

if you have young kids, they'd probably love the free water park

the staff was amazing especially the entertainment team. the rock spa is a must.

i had a treatment in the spa which was lovely, and the therapist was fab - she offered me a sheet face mask

the spa was ok, but definitely not as grand as i expected considering i had read on the website that it

spa service was faster than the 60 minutes it supposed to last for my facial and my body massage 60

the adults only section got severely reduced and most of the sitting area around the pool is now for

there are a load of facilities for kids which looked cool and also sortof not in main view while being plentiful

pool for kids

we were traveling with four young kids and they had an amazing breakfast prepared for us each day

if you want total peace and quiet mexican rivera maya is not a place for you ud83dude09 excellent wifi coverage

wonderful garden, nice colourful details everywhere, the pool is amazing with so many options to sit and explore

we were promised surf and turf and premium open bar for three hours at a cost of $100 per person

lack of wifi in communal areas such as restaurant or swimming pool

we booked a room for 2 adults and 2 kids

kids cannot swim

it's a beach where you need to get in and swim right away, so not really too good for little kids

day spa was very expensive

easy parking

there is a tide of day-visitors every day; but if they re overwhelming, the pool area is always quiet

the wifi is blazing fast in the rooms so i was able to work on video calls without interruption while

we love that it is right on the beach, the size of the pool is perfect for our kids, the beach area is so

spa is absolutely stunning and

spa price gouging

the spa and grounds are beautiful

we keep coming back to this resort for it's safety, food and entertainment variety , spa services , and sheer

not recieving room upgrade at booking. overcharged spa treatments

one of them has the fish spa and you sit on the steps and get your feet nibbled by little fishes

free parking

better wifi connection in the huts is needed

property has an on-site restaurant and bar (

no wifi in the tents, only in main reception/restaurant area which is a bit of a walk from some of the

bar by the beach, it is different story, you have to order food

several minor things: burnt out light bulbs in the bathroom, tv remote not working, no bag for laundry service

as for the buffet, get them to make you an omelet for breakfast

4 restaurants, sushi bar & 24 hour snack bar

each summer we bring the kids and watch the turtles nest

location, food delicious and a so many option, spa service amazing and all the staff really friendly and helpful

facilities, good restaurants, nice entertainment, spacious, excellent staff

we did have to fight to get the tv and phone working - it was sorted and we did get 50% off our spa treatment

the spa and the masseuses were fantastic too

spa dauphin pool

also the the installations are old, most are well maintained except for the gym

they had a great kids program

the kids club and family friendliness was impeccable and my daughter loved it

pool bar closing at 5pm

before , but it s a while since i did a sun holiday, and that s people going up to the bar with their own

starting with the very friendly staff, the stunning common spaces, pools, restaurants, spa and of course the

the spa is incredible, and highly recommend

also would love more options in the pool

good food althrough out the trip but the breakfast buffey definitely stood out

how the rooms were so spaced out and you needed to call a car to get to the main restaurants and pool

pool, spa and restaurant staff!

all the kitchens to the other restaurants are closed by 1030pm

(4) there was no black tea at breakfast on july 30

service at the pool was very poor

8 pools-none ever seemed crowded

spa

the morning visits from monkeys for their banana breakfast

designed, had all the necessities including a kitchenette and the hotel had hammocks and a pool

parking was a bit tricky but staff were more than helpful navigating that issue.

breakfast, occasional spider monkeys, very large and cozy room w picture windows, hot water showers

massages at the spa were amazing

reyna at the spa did an amazing job with the massages

the spa staff were all amazing

was nice ariel gonzales was super informative alfonso was nice as well, the spa hortencia and kenya were great

room service is also a $5 fee, unless you upgrade

a quiet honeymoon experience the middle of the jungle with good food, a lovely pool, staff and spa then this is

wifi and phone signal rly bad. was bit difficult to drive there

any means as its an eco friendly place and its in the jungle so i understand it happens, also the wifi barely

floating breakfast and dinner is really delicious

good wifi connection

one only negative thing to say the spa manager is in the wrong place i could suggest for his soul to work in

while everything about the hotel exceeded my expectations, i would not recommend the spa services

exercises, sound bath and many more) ud83dude4fud83euddd8 ud83dude4c atlantis spa is a beautiful

spa service was amazing

spa is outstanding

the breakfast buffet was great with lots of choice and space for our big family

the massage at the spa was very good.

however, they do have golf carts to help

just some of them we experienced: there is a huge qeue every morning in front of restaurant for breakfast - wau

near to the swimming pool was always damaged duerme the 5 days i tried to use them always on

my trip to the spa was quite refreshing and relaxing

it was hard to get a lounge chair by the pool

we couldn t find anything that tasted very good other than the hamburgers at the pool snack bar and the ice

amazing territory; excellent beach parking location is great

i had my 3 kids there trying it for the first time and it was such a positive experience

the landscaping, proximity to the beach, the pool and food options.

beach, pool and activities were fun but the food is pretty bad

location, friendly staff, large spacious comfortable rooms with mini bar (all included), large swimming pools

also the main pool was missing a few floor tiles and my friend cut her foot

ac, broken flush from toilet, broken socket, noisy fridge, leaking toilet, broken shelf, mini bar was still with

we had a spa and the ladies were great

the variety of restaurants and the kids pool

i didn't like that there were so many kids while adults were drunk and trying to enjoy themselves

in the middle of our stage they charged us an extra cost because they said the ages of the kids were not being

- they children s pool is so far from adults pool - they might provide more frequency of transportation to

later i scheduled a massage at the spa

the room is not free -no drinks in the minibar -salty water in the bathroom -small jacuzzi in the spa -poor

spa in pool area wasn't heated and also closed very early

would be nice if they had a jacuzzi at spa

breakfast buffet was very good and plentiful, staff very helpful and friendly we really enjoyed the

additionally, the spa services are very much overpriced

food, service, beds are hard, pillows aren t great, ac did not work, not a great spa offering

the gym was very disappointing and wasn't very clean

the kids’ animation team was great — they constantly engaged children and did a wonderful job

the restaurant for lunch near the pool was great and the breakfast was good

bathroom a little old, spa has no sauna, and small

the chairs at the main and spa pools were very comfortable, but the beach chairs and the chairs at the other

the spa experience was fabulous too thank you to iliana and juliana for an incredible massage and

resort is lovely, very spacious, beautiful grounds and well laid out

concierge service was difficult to find/use, which made making reservations at the restaurants or spa difficult

not everyone wants to download the riu app or use whatup app spa message is no longer on grounds let down

excellent little hotel all inclusive with beach club. spa not opened so can't comment

kids in the pool got a little rowdy during one week we were there, somebody needed to blow the whistle on them

the beach is a shuttle bus ride instead of a walk a cross the golf course, but once down there the beach area

there is a separate section for kids, riu land, with children's activities every hour from 10am

spa massage at maya sister hotel very good

is small but good for 3-4 days trip with kids, the entertainment team and kids club team was good for kids

i recommend for a family vacation with kids or for a quiet romantic vacation

i also never found fresh tortillas for breakfast but perhaps they have tried before and they don't get eaten

our kids love the pool and the beach so clean ,they tried to keep the sargassum to a minimum

lovely hospitality, great food, good spa and calm and peaceful beach

be sure to schedule some spa time (amazing

was canceled and i wish they would have given us a refund or credit to use at the restaurants and spa or something

many activities are available and the spa experience was unique

the ritual in the spa by the beach was such a unique experience and it was amazing waking up and going to the

the location was perfect and amenities such as pool, bar, spa and proximity to ocean were all wonderful

they should review the spa offers from europe and consider improving their owns

spa was nice

the spa was really nice also

the spa is delightful: the 4 elements massage with hot stones was amazing

had a king suite with fully equipped kitchen and large refrigerator for 3 weeks, and it was amazing

the wifi was as advertised, useful in the common areas, but without a repeater, not in your room

but if i had to say something sometimes the wifi would drop in and out from the room

excellent wifi, quiet and pleasant to work by the pool

nice pool area and green garden. great kitchen, they have even a blender.

beautiful ud83dude0d i loved the tour guide, he was so enthusiastic and informative and also the spa therapist

a couple without kids, there were way too many kids

only thing i could suggest would be drinks service around the main pool

we were on honeymoon, there were one or two families there (it looks like a wonderful place for kids) but equally

overall the experience is just great. an addition of a snack bar would be great.

ferry right next to you, small pool, smell of mold, everything was always wet.

pool was dirty

gym was excellent

also there was many people slip on the pool area due to

pool volleyball games were great fun and got us talking to other guests

the spa was great to include their mini pool

truly wonderful hotel, very excited to come back when the spa is completed

booking it said spa is included also on reception they told us so and when we went to spa they let us in, and

the hours were short though and the spa was not even open as they cut hours drastically because of the virus

breakfast service was a little slow, they might have been short staffed, and breakfast options

wifi in the room was awful

the room is very big and clean, the bed is very comfortable, wifi connection is very good, and the bathroom is

interruption in wifi

kids screaming and running in the halls at night

the kids can swim in little pool while you have a drink and or food