pool was a bit dirty and dated.

great kitchen too

the beds were neatly made, lots of available kitchen supplies, and i could not have asked for better

huge beds, extremely well equipped kitchen and a good shower

very spacious area, dining, kitchen, balcony

swimming area on the beach man maid made by a small reef and also the warm spa near the

our jet spa hot tub on our patio did not work

need for food with dozens of restaurants, pharmacy, shopping , you can book excursions and rent golf carts or

eenery), enter hall, background of the hotel (gym), swimming pools, pool with bar, large room, beds (comfortable

wifi is dreadful so be aware of this although there is a free business room with computers and

spa was very

for kids it s so overstimulating be prepared that when you ask for something or order something,

all the staff and the kids pool aerea

the pool was lovely, the staff very attentive, and the food and drinks were excellent

breakfast and lunch were fantastic however

the food was great. the pool area was amazing. the kids classes were great

the food was great. the pool area was amazing. the kids classes were great

annoying that many guests get up early only to leave their towels on the sunbeds next to the pool

there are not enough pool chairs, so it's a fight to get one

we especially liked the mexican restaurant and made use of the option of using the pool of the neighbouring

even the spa, only were able to book massages for the last day of our stay (several family members wanted

restaurant team, vacation planners and spa team are very well trained and polite

spa is also overpriced at $230 for the cheapest facial

the resort is massive, with multiple beach fronts, pool areas, a water park, numerous restaurants and facilities

quality of food , water park and everything was super clean

the spa was ok, but definitely not as grand as i expected considering i had read on the website that it

spa service was faster than the 60 minutes it supposed to last for my facial and my body massage 60

the staff was amazing especially the entertainment team. the rock spa is a must.

i had a treatment in the spa which was lovely, and the therapist was fab - she offered me a sheet face mask

pool schedule was too short, wished they let the pool open longer.

i missed a 40% off on a massage from their spa (spa is amazing by the way) because the girl at the booking

the u spa was one of the best massages i have had by far

we also enjoyed our spa time

outdoor bars were constantly short for bar tenders

i had signed up for barcelo rewards before i left because of free early online check in and wifi

the spa was complimentary for us and again i stood in line for my appointment and the man serviced ppl

casino mall roller coaster spa and bars other than pool bars all closed

really noisy early in the morning due to guest with kids

breakfast buffet with omelette station and a variety of food cultures

soy milk available at breakfast at the buffet, but not available for the room

minerve helped me reserve my spa experience

the spa and the gym were very good, nothing compared to the different mindset of the rest of the hotel

the place is clean and the spa is very nice

spa is wonderful

spa, gym

the hydrotherapy spa was excellent

i like the spa and de convention center

i heard the spa is amazing, however i didn't know in time to check it out myself

any extra activities or coupons suppose to be included at check in or full details about premium spa benefits

kids water park is extra charge, mini golf after 7, pool tables, bowling etc

are arrogant, food is poor, cleanliness is poor, on top of that we had to pay the room service 170 pesos once

lovely beaches. nice pools. friendly bar staff.

best kids area is located at maya colonial

booking needs to specify the age of the kids so that the kids are charged properly.

kids space staff was not good

i did not like there was not an adult only hydro therapy spa and that other people could book in just to use

to spa is paid and expensive even without massage or therapy services

we got massages at the spa and the spa rooms where beautifully decorated and the therapists where great

training, they don t know were certain things and even one told me that they doesn t have wifi

very modern, new, open, spacious and wellkept facilities. the pool swimup bars are a must.

the restaurant and the pool are closed at 8pm. (to early)

nice and quiet, top notch bar and restaurant!

we booked a room for 2 adults and 2 kids

lack of wifi in communal areas such as restaurant or swimming pool

stay was super nice, quite place, nice beach/pool for kids

the spa was wonderful

the spot is amazing all the staff in the spa superfriendly

direct beachfront spa amazing ambience top

the spa was amazing!

the swim out pool

the spa available was great went almost every day for the aqua therapy

vegetarian choices are limited shade next to pool is rare

pool and other amenities, staff

breakfast til late night room service the foods offered were varied and delicious

plenty of lounge chairs by the pool and on the beach

great breakfast and clean facilities allowed us to relax

breakfast was excellent and so was the dinner the host freshly cooked for us on one of the nights

rooms, breakfast, pool, welcome drinks are quite prestigious

family friendly - kids loved the dogs, fantastic surroundings in a quiet and cosy area

rooms, breakfast, pool, welcome drinks are quite prestigious

spa treatment is an awesome too

our room far exceeded our expectations, it was spacious & comfortable with stunning views over the beach

staff, pools, service, local host, room, room service, spa tub, views, design and decor

the food was great, spa was amazing and the room was perfect

the spa was also beautiful and our services very relaxing

cost for using the spa

the kindness of breakfast staff in the nest restaurant

the family selection is ideal for family with kids

- you would get the same food every where at the property, from room service to buffet to restaurants

the kids club at the beach could have been better.

the spa team

found spa packages a bit pricey

louanne from the spa was wonderful booking treatments for my daughter and i

spa facilty is awesome, great service

all-inclusive experience at grand sirenis resort and spa

you can hear a lot of birds and other animals around when you relax at the pool

they also serve delicious food for their dinner and breakfast options

the kitchen had everything we needed including purified water

had a standard one) are also awesome: beautiful and no sacrifices regarding comfort (fridge, kitchen,

car parking close to the cabana

spa

staff were very nice and trustworthy and breakfast was delicious

spent time in the pool

wifi in our room didn t work

also in room 3303 the tv in the bedroom did not work, and it seems to be a problem with the wifi that the staff

massages at the spa were amazing

was nice ariel gonzales was super informative alfonso was nice as well, the spa hortencia and kenya were great

reyna at the spa did an amazing job with the massages

the spa staff were all amazing

of veing locked out of our room in various occasions was frustrating, mainly because we had kids

day spa was very expensive

unfortunately the beach in front of the hotel is just the parking place for boats, but its just a few steps to

kitchenette in room was nice

we love that it is right on the beach, the size of the pool is perfect for our kids, the beach area is so

two restaurants and a bar on site

spa price gouging

the staff made our stay so relaxing, the spa is amazing and the snorkelling is definitely worth doing

the spa is a bit pricey and they escort you through each spa facility.

not recieving room upgrade at booking. overcharged spa treatments

spa is absolutely stunning and

one of them has the fish spa and you sit on the steps and get your feet nibbled by little fishes

wifi in the tent was quite poor

there was also no mention of no wifi in my room, which i had to walk to the common areas to use

secure parking

better wifi connection in the huts is needed

4 restaurants, sushi bar & 24 hour snack bar

several minor things: burnt out light bulbs in the bathroom, tv remote not working, no bag for laundry service

food very plain, watered drinks, uncharming pool area, lack of sunbeds

bar by the beach, it is different story, you have to order food

each summer we bring the kids and watch the turtles nest

while everything about the hotel exceeded my expectations, i would not recommend the spa services

very late check-out option without extra fee), amazing and very spacious rooms, incredible staff fulfilling

one only negative thing to say the spa manager is in the wrong place i could suggest for his soul to work in

exercises, sound bath and many more) ud83dude4fud83euddd8 ud83dude4c atlantis spa is a beautiful

spa is outstanding

the massage at the spa was very good.

the breakfast buffet was great with lots of choice and space for our big family

was friendly, nice size rooms, great family rooms with bunk beds, great pools, kids splash pools keep them busy

the room service menu could've been better with more options for kids

for lunch the festival buffet or the snack bar seems to be only options; the buffet is huge and can be a bit

my trip to the spa was quite refreshing and relaxing

we couldn t find anything that tasted very good other than the hamburgers at the pool snack bar and the ice

as a family with a 2 and 6 year old we were located very close to the theatre and bar which was loud when trying

amazing territory; excellent beach parking location is great

it was hard to get a lounge chair by the pool

beach, pool and activities were fun but the food is pretty bad

the landscaping, proximity to the beach, the pool and food options.

location, friendly staff, large spacious comfortable rooms with mini bar (all included), large swimming pools

lots of pool room

ac, broken flush from toilet, broken socket, noisy fridge, leaking toilet, broken shelf, mini bar was still with

we had a spa and the ladies were great

many kids shows late at night (8:30 to 10pm)

many kids shows late at night (8:30 to 10pm)

the pools

bit too loud around the adult pool areas (but it's ok if you don't stick by the pool)

spa in pool area wasn't heated and also closed very early

the room is not free -no drinks in the minibar -salty water in the bathroom -small jacuzzi in the spa -poor

later i scheduled a massage at the spa

would be nice if they had a jacuzzi at spa

to be picky, i could say that the mattresses were very hard in our room, number 3110 and that the wifi doesn`t

food, service, beds are hard, pillows aren t great, ac did not work, not a great spa offering

additionally, the spa services are very much overpriced

the breakfast was our most favorite, huge buffet style with so much variety from sweet to salty or

the bar staff are great, and the staff around the pool areas are brilliant at keeping everyone fit and

the manageable size of the property , the restaurants, the beach, the pools . all fabulous!

facilities, good restaurants, nice entertainment, spacious, excellent staff

the service and staff were very helpful and friendly the massage at the spa was unbelievable

spa dauphin pool

location, food delicious and a so many option, spa service amazing and all the staff really friendly and helpful

we did have to fight to get the tv and phone working - it was sorted and we did get 50% off our spa treatment

resort is lovely, very spacious, beautiful grounds and well laid out

the spa experience was fabulous too thank you to iliana and juliana for an incredible massage and

concierge service was difficult to find/use, which made making reservations at the restaurants or spa difficult

the chairs at the main and spa pools were very comfortable, but the beach chairs and the chairs at the other

bathroom a little old, spa has no sauna, and small

not everyone wants to download the riu app or use whatup app spa message is no longer on grounds let down

excellent little hotel all inclusive with beach club. spa not opened so can't comment

there is a separate section for kids, riu land, with children's activities every hour from 10am

food (not great tho), various coctails available on bar (only few are ok tho), good spirits in the room (but

for example only sports facilities were a single tennis court and a mediocre gym

spa massage at maya sister hotel very good

beds very comfortable, maid service was excellent, multiple places to get drinks on site, nice pool and towel

if i'm being very picky, wifi could have been better in the rooms.

complaints: seaweed on beach that they do try to clean up, no swim-up bar in pool, and no poolside/beachside

wifi, almost non existent. spotty.

the mayan massage at the spa was so great they have very good deals , request melecio or rebecca best masseuses

they should review the spa offers from europe and consider improving their owns

was great the staff, and mel and giesla the spa team were always so happy and it was just great , i have booked

the spa is delightful: the 4 elements massage with hot stones was amazing

spa was nice

they had a lot of activities for grownups and kids

also the the installations are old, most are well maintained except for the gym

the kids and teens clubs are amazing

when enquiring about transport to other towns nearby and bad information about given about the casino

i love d water park and the pool. my kids love it

starting with the very friendly staff, the stunning common spaces, pools, restaurants, spa and of course the

the spa is incredible, and highly recommend

beautiful property, great staff, loved the kids club!

good food althrough out the trip but the breakfast buffey definitely stood out

breakfast is ridiculously amazing - chilaquiles made to order

it was mainly felt at the room area, not the kitchen, not the living room, not the bathroom

,lounge chairs in jungle like setting,,kitchen awesome best tv i've seen in mexico,,eazy walk to supermarket

1st night there was a bunch of kids outside my room being super noisy

kitchen facilities were good

large kitchen that allows you to cook and make tea/coffee great common area inside and outside, with

pool, spa and restaurant staff!

restaurants, comfortable rooms, kids facilities

screaming, listening to music and singing very loud during the night as they were going from the bar to rooms

no “all-day” buffet as expected - kids water slides not working 2/5 days - non-existent beach due to sargassum

meat selection at breakfast

ferry right next to you, small pool, smell of mold, everything was always wet.

in-operative shower had glossy tiles (nearly fell) food - daily special was at best warm salid bar was best

gym was excellent

pool is to shallow for adult use. entertainment staff, food and service is a top notch.

breakfast buffets is good just the lunch and dinner buffet are no so good as expected needs more or

the hours were short though and the spa was not even open as they cut hours drastically because of the virus

truly wonderful hotel, very excited to come back when the spa is completed

the spa was great to include their mini pool

booking it said spa is included also on reception they told us so and when we went to spa they let us in, and

great breakfast and great food

we could hear alot of noise from people swiming in the pool, which was located right outside our

it s very close to a bar so the noise at night can be too much.

the kids can swim in little pool while you have a drink and or food

older & beautiful rooms, lovely simple pool & out door seating area

the room is very big and clean, the bed is very comfortable, wifi connection is very good, and the bathroom is

too many other small hotels are painting their properties all white trying to look like a spa --hate those

wifi in the rooms was a bit intermittent at times.

as well as private parking and great wifi

pool close to 5th av. parking

we had pool view room