bar by the beach, it is different story, you have to order food

4 restaurants, sushi bar & 24 hour snack bar

as for the buffet, get them to make you an omelet for breakfast

each summer we bring the kids and watch the turtles nest

several minor things: burnt out light bulbs in the bathroom, tv remote not working, no bag for laundry service

i am pregnant i would have liked the choice of having a pregnancy massage at the spa however they didn't have

the spa is a bit pricey and they escort you through each spa facility.

we keep coming back to this resort for it's safety, food and entertainment variety , spa services , and sheer

spa is absolutely stunning and

the spa and grounds are beautiful

day spa was very expensive

two restaurants and a bar on site

the pool is lovely and inviting

loved the pool

some english kids squatting the pool and were very noisy, parents were hopeless

one of them has the fish spa and you sit on the steps and get your feet nibbled by little fishes

it has free parking and a lot of interesting things like the cenote, iguanas here and there, and jungle

the on site restaurant and bar are great and it's not a long walk into the town

to reach with parking directly in front of the property and a wonderful setup in the jungle

) and for our 'giraffe' room the wifi was fantastic

staff was not great at handling an issue - i facial at the spa (us$85) was charged to my room and under my name

facilities, good restaurants, nice entertainment, spacious, excellent staff

the service and staff were very helpful and friendly the massage at the spa was unbelievable

the spa and the masseuses were fantastic too

we did have to fight to get the tv and phone working - it was sorted and we did get 50% off our spa treatment

the kids and teens clubs are amazing

some bars in the smaller pools were closed like the one close to me

however, they had closed the casino and didn t offer room service because of covid

water park is a tiny area for young kids

snack bar was my favorite place

the spa is incredible, and highly recommend

starting with the very friendly staff, the stunning common spaces, pools, restaurants, spa and of course the

but the coffee could definitely be better for breakfast, it s a little weak and bitter

and rooms amazing, breakfast good but overpriced, restaurants top quality, all staff friendly and helpfull

room service is available 24 hours and we tried all the restaurants except one

furthermore our kids could participate in hitting the pinata, and shared when candies where handed out

the kitchen had everything we needed including purified water

the family makes sure you do not need for anything, they offer the freshest breakfast, dinner and cocktails

you'll get great breakfast ( even to go in the morning if you leave early/ thanks again for this

pool for kids

pool, spa and restaurant staff!

screaming, listening to music and singing very loud during the night as they were going from the bar to rooms

not everybody could speak english, we called room service and they didn t understand what we wanted to order

the facilities were great, the gym was fantastic, and the food was very good most of the time

only at breakfast, and this was always watered down

spa facilty is awesome, great service

the cove, the lazy river was nice, shows where nice spa was really nice food was good room was

all-inclusive experience at grand sirenis resort and spa

sirenis riviera maya resort & spa is a very extensive complex that offers a lot of attractions

the spa team

cost for using the spa

- you would get the same food every where at the property, from room service to buffet to restaurants

the kindness of breakfast staff in the nest restaurant

the kids club at the beach could have been better.

kids club, worse i have ever seen

the food was great, spa was amazing and the room was perfect

our room far exceeded our expectations, it was spacious & comfortable with stunning views over the beach

the spa was also beautiful and our services very relaxing

you have a local host who will arrange everything for you such as dinner, excursions, spa treatments, etc

staff, pools, service, local host, room, room service, spa tub, views, design and decor

the spa available was great went almost every day for the aqua therapy

without beach shoes, there is a clear risk of injury (cuts) - defect hot pool (was not repaired during my stay

we loved the daily volleyball games in the pool and getting to know other travelers

plenty of lounge chairs by the pool and on the beach

breakfast til late night room service the foods offered were varied and delicious

the spa was wonderful

the spa was amazing!

direct beachfront spa amazing ambience top

the spot is amazing all the staff in the spa superfriendly

food was amazing although we stayed on seaside suites side, we at at palms everyday and enjoyed breakfast and

breakfast was excellent and so was the dinner the host freshly cooked for us on one of the nights

had a wonderful cooked breakfast to order but the best thing was yasmin's incredible guidance and encouragement

rooms, breakfast, pool, welcome drinks are quite prestigious

family friendly - kids loved the dogs, fantastic surroundings in a quiet and cosy area

rooms, breakfast, pool, welcome drinks are quite prestigious

a quiet honeymoon experience the middle of the jungle with good food, a lovely pool, staff and spa then this is

pool needs heater

very attentive very friendly went above and beyond for is josi josimar our server for our two day breakfast wich

the pool area, the restaurant, the staff, the villas - everything was unforgettable

the villa with private pool was beautiful

spa treatment was amazing

many activities are available and the spa experience was unique

lovely hospitality, great food, good spa and calm and peaceful beach

be sure to schedule some spa time (amazing

the ritual in the spa by the beach was such a unique experience and it was amazing waking up and going to the

to spa is paid and expensive even without massage or therapy services

we got massages at the spa and the spa rooms where beautifully decorated and the therapists where great

i did not like there was not an adult only hydro therapy spa and that other people could book in just to use

at the other hotels where also allowed into our hotel they had to be 18 and above as we are adults only, so that

lovely beach and pool areas

facilities beautiful grounds pool area easy access to pool

breakfast is terrible, little healthy options and lots of junk food

ginasio, kids club, beach, buffet choice, facilities in general are very good

they have a great little kids club all the pools are super nice we actually somehow i accidentally got the

the beach , pool and the food

i heard the spa is amazing, however i didn't know in time to check it out myself

i like the spa and de convention center

the hydrotherapy spa was excellent

any extra activities or coupons suppose to be included at check in or full details about premium spa benefits

kids water park is extra charge, mini golf after 7, pool tables, bowling etc

beautiful ud83dude0d i loved the tour guide, he was so enthusiastic and informative and also the spa therapist

we were on honeymoon, there were one or two families there (it looks like a wonderful place for kids) but equally

was wonderful we were not told about the kids menu until several days in and it was a great addition

in the jungle near tulum, there are three pools, and a gorgeous green lagoon with bar and food service and

a couple without kids, there were way too many kids

the spa was complimentary for us and again i stood in line for my appointment and the man serviced ppl

casino mall roller coaster spa and bars other than pool bars all closed

we had a premium room for 2 adults + 2 kids, and we could barely fit

the property is enormous and you have to walk a lot but for us it was positive as my kids love that they have

bc of this i cancelled mine to allow my kids to do it and take their pics

the spa and the gym were very good, nothing compared to the different mindset of the rest of the hotel

minerve helped me reserve my spa experience

the place is clean and the spa is very nice

spa is wonderful

a bad surprise at the bar table

the u spa was one of the best massages i have had by far

i missed a 40% off on a massage from their spa (spa is amazing by the way) because the girl at the booking

we also enjoyed our spa time

the hotel pools were nice and the swim up bar was a nice touch.

lot of variation of breakfast, very good food and people very kind, the restaurants are big so there are no

the small spa on the roof was nice to cool off in but does not feature jets

few parking spots, but we manage to solve it.

massages were made available at the end of the pier or in the room service and had other amenities for you to

hot showers, lots of plug sockets, great wifi

the beach and pool was steps

a beautifully designed bathroom rendered kind of useless, as we could not use the spa tub, and the shower by

beds were very comfortable and the bathroom with spa tub was great

breakfast was wonderful, and included which we loved

free parking and safe secure area

front property, quiet at night, lots of free parking, delicious breakfast included, kayaking and snorkeling

there is a very nice spa and good restaurants in walking distance and a fairly rude cenote

you can use the kitchen outside

everything was also very well equipped there was even a fully equipped kitchen, which made our stay super

the property is very secure and has it's own parking spaces for guests

gave us an upgrade so we were in the new ocean front suite, which was amazing as it had its own kitchen, and as

swimming area on the beach man maid made by a small reef and also the warm spa near the

our jet spa hot tub on our patio did not work

however, staff was quite nice and help us to get our clothes to the laundry with no

the location the atmosphere the pool the beach where great

this is a boutique hotel and grounds with beautiful private beach, jacuzzi pool bar and two connecting pools

staff, huge and updated condo, pool/grounds were beautiful

very close to restaurants and shops, but also very quiet, the room very spacious - nice swimming pool- access

parking right outside the unit and although not dedicated we never failed to snag a spot

large apartment well equipped kitchen although an electric kettle would have been nice

were thrilled to hav our own kitchen after having stayed in hotels for nearly a month

spa was very

the salmon of the breakfast was to salty. and the oriental restaurant to hot.

food was cold both for dinner one night and breakfast one morning

pools seemed fine, the breakfast at world cafe was pretty good

i called two times for them to clean the room and had to keep calling to get the plates of from room

and in my opinion this is huge advantage comparig to noisy city center), few restaurants, good wifi

was a power cut for quite a period when we first arrived which meant no wifi or the ability to charge devices

but enough, balcony with the sea view, direct access to the beach, many pools and jacuzzi, good breakfast with

very good location, good breakfast.

location tranquility breakfast

the food was great. the pool area was amazing. the kids classes were great

pool was clean

the food was great. the pool area was amazing. the kids classes were great

the kids run wild and jump in the pool splashing everyone and their drinks, parents don’t say

the kids run wild and jump in the pool splashing everyone and their drinks, parents don t say anything

even the spa, only were able to book massages for the last day of our stay (several family members wanted

spa is also overpriced at $230 for the cheapest facial

restaurant team, vacation planners and spa team are very well trained and polite

there are adults-only pools and beaches (and restaurants) so we don t have to listen to crying kids when we

were that the pool loungers filled up quickly, but it was easy to pick your spot on the way to breakfast, and

the spa was beyond everything i expected!

spa treatments were fabulous

i enjoyed 2 spa massages while i was there

the spa was beautiful

another thing is the spa was exceptional, i really enjoyed that, much needed

the staff was amazing especially the entertainment team. the rock spa is a must.

i had a treatment in the spa which was lovely, and the therapist was fab - she offered me a sheet face mask

the spa was ok, but definitely not as grand as i expected considering i had read on the website that it

spa service was faster than the 60 minutes it supposed to last for my facial and my body massage 60

not sure) the kid’s part of the property is closed and under renovation, which means there were kids allowed

lack of wifi in communal areas such as restaurant or swimming pool

there is also a pool and a dive school next door

it's a beach where you need to get in and swim right away, so not really too good for little kids

the rooms were very big and clean and there was even a small kitchen with a coffee machine

we booked a room for 2 adults and 2 kids

4 swimming pools, great garden, nice spa area

friendly staff, great room service

within a couple of minutes, you are at the parking near the museum or the ruinas where you can walk or take

also the kitchen makes the bread daily

there seemed to be one pool that played louder thumpy music

i ve been in luxury salon and spa business for 30 years and was really looking forward to checking out this

breakfast was fantastic at the restaurant, the pool was refreshing and the swinging outdoor bed loungers were

we had a bungalow in a pod of other similar rooms that all surrounded a hidden pool that looked like a jungle

the cabanas are authentic with modern conveniences: bed very comfy and amenities (minibar, safe, wifi, water,

no wifi connection at room this is not the property's fault and i was happy without the internet

hot water take 20 minutes to come out internet very slow no mini bar in the room

very nice, has a parking right in front of the hotel.

wifi in the rooms weren't great but was sufficient to use fb, wa etc

the wifi was a little spotty at times but those aren't big things because you aren't sitting in the

good smallish but clean pool

there was no room service and the towels were a bit dirty

wifi

parking is easy to find but not the best road to drive on to get to the parking (at playa

a perfect, comfortable and clean place especially if you stay with kids

rooms were big, good shower, good wifi and good ac.

like the location, the pool is very peaceful at night with a jungle vibe to it, they have fruit trees which i

no wifi in the rooms

bar that you see on the pictures was not really functioning (it is just a fridge with a few bottles

the pool is nice and though there were other people at the hotel, it was pretty quiet

the room was very clean (no insects), the shower and the wifi were very good

plenty of lounge and work space, strong wifi

i also liked everything else; bed, food, the swimming pool and great atmosphere overall

the breakfast is very good and i will definitely miss the soap in the shower/bathroom

the wifi didn t work in our room, but worked in the communal areas downstairs

they have a beautiful pool and a bar with delicious local options, they will cut a fresh coconut for you to

spa - it's a third party provider, and not owned by the hotel

great pool also, small but for the kids just perfect

laundry took 3 days to return

added bonus, beach was moments away while also being far enough to escape for some privacy, beach bar had great

thw swimming pool is also really good

spa like bathroom and very comfortable beds

the wifi was not working properly but they moved us to a different room after asking

tiles around the pool area could be a bit slippery when wet.

no laundry as stated on booking.

the pool & courtyard area was also beautiful

room was comfortable with all listed amenities, good wifi and water pressure

the bar has exceptional cocktails made by wonderful bar man

also the restaurant has really nice breakfast

breakfast was delicious

i didn t check out the bar in the evening but it looked cool and i think they do live music fridays and

small pool suitable for a quick dip (not

they have done an amazing job of the refurb now sporting air con, 24/7 electricity, wifi and a pool

the hotel has an amazing pool and the staff was amazing too

the wifi didn t work in our room only at reception

view from the house, the terrace with sunbeds, very supportive and exceptional security guy from parking area

the beach bar is great and it is a great experience to walk from the tent to the beach instantly

helpful staff, free private parking, and free beach beds

beach bar closes at 6pm

they beach bar is expensive and there are no normally priced restaurants close by

wifi was good when it worked

was lovely and location was great - we used it as a base to travel around, so having the parking spaces was very

good breakfast with a selection from the small menu, helpful and friendly staff and four parking spaces in

also, everything was extremely clean, the food was delicious and the pool very nice

the pool was great and breakfast rooftop was nice

the hotel is very well located and having free parking was a plus

the pool was very nice and quiet

one thing to note though, there are only 4-6 total parking spots but it worked out for us because it was a slow

we got parking everyday at one of the four spots off the street

i need more strong wifi

the ample size sitting space adjoined a spacious kitchen

it felt like staying at a spa at times

they have a cat and dog :) excellent tips for restaurants, spa and other things to do in tulum (within a book

very hot climate, spa pool suite very nice, grounds,pool, and restaurant very well kept

there was little to no wifi in our room

little bit more choice for the breakfast ( ham, cheese, and a little choice of jam ) should be perfect

there is a spa we did not use but did do yoga in the morning which was lovely

we stayed after check-out at the beach and could use the spa showers to freshen up before departure

room smell moldy, the pool was closed, the kids club was not existent, the spa was closed, nothing is the hotel

for me were the fact that there was no door between bedroom and bathroom, and that the massage / spa area was

swimming pool need a bit of cleaning and service at the beach restaurant is very slow and poor

a couple of supermarkets within 3 min with the car (or a 20 min walk) there is sufficient parking around the

loved the gorgeous smelling toiletries, bath robes, welcome drinks and snacks, fully equipped kitchen so we

our shower didn t have hot water and the wifi was very slow.

wifi very poor

parking is just on the street, but we had no issues

liked the staff, the people, the vibe, the layout, the healing, their mission, the gym, their pet friendliness

wifi could be faster.

for tourists (restaurants, shops, bureau de change) along the road outside and they have parking spaces for cars

the pool is a god-send on hot sticky mexican days

no wifi connection outside the main sitting areas