wifi was weak, so we had issues connecting to high speed internet.

she also had my laundry done in a few hours the same day for the regular price

good location, very clean, friendly staff, ok breakfast, parking right in front of the hotel

great private parking

breakfast consisting of fresh fruit, freshly made juice, coffee and different kinds of bread almost

very kind and always ready to help - great location right at the center of tulum pueblo - amazing spa with very

i loved being able to text with reception, bar, and room service directly from whatsapp

we also recommend a breakfast on the roof top

there s unlimited bottled water upon request, and the room service is seamless

everything - amazing breakfast, rooftop pool, food and drinks, the room and the staff

staff, spacious apartment, good wifi, good a/c big pool - however not enough sun at the pool

it offered many extra amenities such bikes, coolers, sunscreen, cooking utensils, and pool floaties

a nice quiet neighborhood of tulum, with a cool pool

staff, spacious apartment, good wifi, good a/c big pool - however not enough sun at the pool

i loved the balcony and the pool.

wifi, good location, kitchen is not rich, but nice

wifi never works

bad wifi

the wifi worked really good

staff but the room was the access to the store room and laundry so doors left open with dryer on from 7am

follow through with anything, disappointing us by failing to book a yoga class that we paid for, spa services,

there is no spa and no wellness and not even a restaurant or bar other than a breakfast area until 10am

spa type hotel but in the middle of the city with construction going on but construction doesn't go

spa closed (covid) insects beach is a bit far

also no bicycles or spa available, even though it’s is listed in the amenities

couldn't get into the pool because the water was cold but i wish something to warm the water temperature could

wifi signal was spotty

location is great, free car parking spot. staff were friendly and helpful.

wifi sometimes doesn't work

wifi could have worked better

lovely big rooms with small kitchen, luxurious, good service at the desk

nice little pool

shower was cold wifi was poor noisy construction

nice clean and comfy rooms + nice place to relax near the pool and on the rooftop + downtown tulum, near local

spacious room with a small kitchen (for three people)

hotel is beautiful, very green, my bedroom was very spacious and clean

the rooftop bar has fabulous sunset views and the pool there is lovely

the rooftop pool is by a bar that s not open for service even at lunch time

the rooftop is really cool, they have lounge music and even though the pool is quite small, it s a great

the rooftop bar ran out of ingredients for items on the menu as well as normal soft drinks advertised

it s like having a spa bath each time

bar was not open in march

was very helpful and friendly, plenty of parking in front of the hotel

no hotel bar or restaurant

we had the double floor apartment so there was ample space and a great kitchen area

every morning they knocked at our door to hand us the breakfast however the kitchen had all the equipments

kitchen cutlery perfectly selected

continental breakfast included, storage for bikes we rented, parking for rental cars - they just did a terrific

perfect rooms with extra kitchen, very friendly staff, good breakfast,

staff, communication, food truck across the street, drink water in the room, fast wifi, nice roof seating area

very hot climate, spa pool suite very nice, grounds,pool, and restaurant very well kept

it felt like staying at a spa at times

they have a cat and dog :) excellent tips for restaurants, spa and other things to do in tulum (within a book

water in the shower is running very slow, so taking showers can take a really long time, also the wifi signal

the grounds are especially well kept and they have a nice pool with lots of lounge chairs and a bar right there

easy parking

the only real downside was that the wifi was out for over a day, which was inconvenient

there are 4 parking spots out front if you have a car/rental car with you and we never had an issue with

beautiful hotel and super spacious rooms and bathrooms. huge and lovely breakfast.

was lovely and location was great - we used it as a base to travel around, so having the parking spaces was very

it felt like a wellness spa in an adult tree house- simply amazing

orchid house is very cute and calm with very good wifi

they had bikes you could rent and the food & bar were a good value and delicious

room service was perfect for when we wanted to stay in

would have been nice if the pool had more lounge type seating, just to relax

awsome kitchen in the room, spa pool is great, everything clean

spa specialist was great

i got a deep tissue massage at the spa and it was awesome - the lovely woman running the spa is so nice

were not very well taken care of, the swimming pools close to the gym area were not clean and the spa was closed

spa was not working, nobody informed us before

i didn t check out the bar in the evening but it looked cool and i think they do live music fridays and

the bar has exceptional cocktails made by wonderful bar man

breakfast was delicious

the wifi connection was hit and miss

think it was more a language barrier than anything as the person who checked me in didn t really speak english

the bar closes at 11 pm

rooftop plunge pools

of the pools should be a climatized pool

after breakfast, most of the guests go to the pool to get naked, chill a little, and then head to any

location is not too good. the pool was a little dirty

pool, staff, breakfast was amazing and the room was good.

rooms spacious and it was a pleasant surprise having a mini kitchen in the room

even had a cute kitchenette

good a/c and wifi

huge king size bed, super fast wifi, awesome breakfast with really good local and continental options (waffles

good wifi connection

pool, gym , very nice place to do yoga and possibility to use sauna and ice bath with extra

decorations and relaxed ambience, swimming pool for the guests and proximity to the nature

wifi did not work in the rooms, only garden

no wifi connection outside the main sitting areas

spa like bathroom and very comfortable beds

parking was great

great breakfast, fast wifi, staff was very attentive during our stay

possible to stay in room 9am - 5pm because of very loud noise and vibration that was coming from laundry room

the pool & courtyard area was also beautiful

might have been nice if there was a bar with some snacks and drinks, but i think this may be in development

from breakfast in the morning, to the lowkey atmosphere at the bar by the pool in the evening - we took it all

the pool is a wonderful place to chill out in and the hostel is nice and sociable but not too crazy

parking is sparse so we had to message the management every day/night for a parking spot, which

i also liked everything else; bed, food, the swimming pool and great atmosphere overall

allowed us an early check in and provided lots of recommendations

you can enjoy a rest in a wonderful garden surrounded by plants ud83eudeb4 or cool down in the pool

the room was very clean (no insects), the shower and the wifi were very good

it overlooked the courtyard and pool area

kids went to bed dirty and full of sand after a long day at the beach

of food was horrible, no water in shower in spa to take a shower or flush toilets

a room with bath is actually a spa out the front

the wifi in the room ( we had a outdoor bath tub spa bath room) was so bad it was impossible to work in the

private spa and beautiful garden

free parking at hotel

*free wifi *good location, far from loud bars and restaurants but still walking distance to downtown

if someone wants to hang out at the beach area i recommend to use the bicycles because the parking is a nightmare

no hot water, pool is sized for kids, very noisy

good kitchen. nice pictures on the walls. room is quite good.

the breakfast is great and the room has everything you need

the spa was phenomenal. i wish i had gone there daily ! very good service and amenities

inspired by tulum, spacious and luxurious accommodations, impeccable cleanliness, a tranquil adults only atmosphere

the pool areas are absolutely beautiful, it feels like you re in paradise

breakfast was a large variety of foods premade and freshly made.

was amazing from the check-in at the preferred lounge to the speediness of the 24 hr room service

there are still a few things to be opened like the spa and the restaurant but that doesn't change anything, it

the meeting rooms, reliable wifi, and business center services were excellent

i loved the pool even if i barely used it because of the weather

there is a small parking area available for scooters, but there is no dedicated lot for cars

appreciated having clean drinking water readily available especially for our very active kids

the pool was so good and all the staff is very friendly

very friendly staff fantastic breakfast, free parking, great atmosphere and good location

no microwave or kitchen is a not good point for

wifi only worked intermittently for the week we stayed

pool is cute and our rooms were lovely, very clean with a fridge and everything you needed

to walk through the table seating area down one end (this is particularly treacherous for small kids as that

the lush garden and the inviting pool area were available for relaxation, even though we didn t have the

restaurant per se on the premises, but it was possible to have an omellette breakfast made to order, toast etc

carlos was also kind enough to let us use the kitchen for our baby

i was with young kids so biking was not a good (safe) option with traffic in tulum, say for beach trips

spa was fab, massage was perfect

to hotel bardo, another gem with a great bar, restaurant, also beautiful pool area, yoga center & spa ( even

they helped us arrange everything from spa treatments, hotel activities and taxi rides

to say thank you to the hotel manager - aristedes, who helped us with everything: where to go, spa booking, room

we also recieved amazing spa treatments with gentle massage therapists and enjoyed the restaurant and environment

extremely expensive spa and very limited availability 9

tours and spa treatments are more expensive than other local

i wanted to book spa experience while in the hotel but our room and the spa where right next to the pounding

the spa and staff were top-notch

the spa experience was amazing

all rooms, kitchen, bathrooms, living room and other were equipped, also there are different stores and

tulum beaches and is a quiet little slice of paradise with jungle views and a relaxing wellness spa vibe

i also enjoyed the fire ritual massage experience at the onsite spa and it was lovely, though not much better

the spa was magnificent

the spa treatment put me to sleep it was so soothing, she even whispered the instructions lol

wish we could have stayed longer (and tried the spa especially the temazcal).

there s off-site laundry services that the hotel staff can help with and manage for you, which was super

plants and pool area with very spacious and clean rooms

they do not have a full kitchen on site, which was totally okay since there are so many wonderful restaurants

there s a small swimming pool with a couple of swings and some ferns and you can grab a beer at the bar if

the garden, pool and bar are very beautiful and were quiet

the whole place was private and serene with the view of the pool in the middle

the outside pool is super nice and you can also rent bikes from the owner for 100p/day

great advice and recommendations for us, besides a great room with a full kitchenet, great wifi service, cable

the pool area had deck chairs and hammocks

free wifi had good bandwidth and the room included a full kitchen

we loved the chef's meal and breakfast

parking just in front of their door

the view from the swimming pool

nice oasis with wonderful clean pool to chill out

parking in front of the hotel

maintained, intimate but not too small, beautiful setting for breakfast, parking, pool, and secure entry

parking, bike rentals and pool to relax

when he saw that i needed to work, he set up a table for me by the pool

the morning yoga classes were a lovely touch, and the massage at the spa was incredible

the spa is a must

the manager was very nice and offered us breakfast as a compensation, but it doesn t left us with a positive

very stylish rooms with private indoor pool and little details aimed at making your stay romantic

breakfast should be included after paying this much money to stay there.

wifi was spotty in different parts of the room

and safe location, bonus access to the amenities at much bigger holistika hotel including their pool, outdoor

room service but honestly didn't even think about it as we were able to order from restaurants

really modern and chic bar and pool too which was lovely to relax

breakfast was lovely

quiet neighbourhood, immaculately clean, gorgeous pool, incredibly helpful staff.

would add some pots and kitchen equipment to make it even better

very high standard - clean and spacious - comfortable beds and good air conditioning - kitchen and

comftortable beds, clean bathroom and nice pool

very comfortable and relaxing stay with everything you need - fast wi-fi, a/c, hot water, laundry service

great spa experience

we had a spa treatment which was lovely

many rooms have a spa bath outside, there are plenty of sun shelters overlooking a beautiful view of the sea

the breakfast and spa was amazing

facilities were great (pool etc, options for spa treatments) room was comfortable and clean

but i can imaging if someone wants to do some evening readings in bed, that won't be possible); wifi is sporadic

stone walls, mosquito canopy surrounding the bed, private swimming cove, wonderful restaurant and bar serving

mention that the beach hut we were staying in was really really small for two adults and two kids

with a very relaxed vibe, and the hotel generally is very peaceful with a private beach and pool

wish there was an all inclusive option or at least have breakfast included but that did not take away from how