had a very good experience, the room was in the renovated building with free access to the pool and gym

but in general food and kitchen service is not too bad - there are enough good options

there is no wifi in the appartements.

if you are with kids,loro parque is 10 minutes driving

parking in nearby streets shouldn't be a problem

wifi had frequent disruptions and the tv wasn't working.

the breakfast is excellent.

the hotel is really well set up, and breakfast is very good

tasty breakfast

also had a nice small gym

breakfast was nice

wifi has weak signal, even in central lobby area.

nice hotel, great dinners with free water and wine, nice swimming pool, friendly staff

amazing sea-view, nice pool. spacious room with well-equipped kitchen.

beautiful hotel. very peaceful and relaxing. pool is great. staff wonderful.

lots of thanks to them for helping me through my travelling alone with 3 kids

the breakfast was quite good

hotel is located on the heel, which makes a perfect view, but might be hard if you travel with kids and have to

nice swimming pool and 10 min walking to puerto de la cruz, where you can find restaurants and beaches

we spent a week with my family ( 3 kids), we enjoyed the stay so much

spa in option with limited offering the dessert buffet - need more local fresh fruits and the cakes

spa and indoor pool was not included in all-inclusive

additional amenities such as spa and parking were very over

am not satisfied with the opening hours of the gym&spa

-spa isn t included in the price you have to pay extra to use the indoor pool

sauna not working and a spa area would have enhanced the hotel

breakfast - good choice buffet style

but when i wanted to book one at reception i was told they don t have that, but i can use the gym instead

comfortable bed. well stocked dining room at breakfast. pleasant staff.

don t really stay in a hotel so couldn t rate the services, bar is reasonable priced for those not staying

spa is broken

the variety of the food and the pool area was amazing too

wifi sign was weak in the room but they informed us in advance on the booking

great shows, live music in the bar every night

variety of outdoor games for kids ( badminton, table tennis

highly recommend- good breakfast, nice view, close location to several good

breakfast was excellent, the views from our room were lovely, the room very comfortable, the pool

the pool and gardens were immaculate and offered great views over the mountain and town

was excellent, the views from our room were lovely, the room very comfortable, the pool most attractive and a

friendly personnel, great swimming pool, excellent breakfast, comfortable bed, good a la carte

that during our stay, the fitness and spa center were not yet open, and some minor renovation work was still

pool area is wonderful with a stunning view, the breakfast terrace is beautiful and has a very

breakfast was very good with plenty of choice

delicious breakfast and dinner

that during our stay, the fitness and spa center were not yet open, and some minor renovation work was still

loved how good the spa was

rooms very spacious and clean

great location & very modern, the spa is excellent

the gym and the spa are completely underground so the air is a bit claustrophobic.

the only thing i would say is that the area where the rocks are in the spa needs cleaning

there is a spa and even a ping pong table

the breakfast was fantastic, free towels for the beach and the pool, wifi was very good, rooms cleaned every

hotel, fantastic location, fabulous breakfast

choice of preferred seating (loungers or wicker cushioned chairs) we really liked the well equipt gym, although

the pool was chilled and had plenty of sun beds

you need: a great staff a nice pool an amazing buffet a nice view a peaceful hot spring and spa area the area

loved the spa and the fact it was included in my room price

spa was nothing special in our opinion, just inside pool with a few showers

the spa was

spa on the top floor has a surcharge and should (in our opinion) just be included in the room price

the spa area was closed due to covid even if it was advertised as open before booking

no parking - difficult even to drop off limited spa facilities

who likes massages, i can recommend the aroma spa nearby

the pools were lovely and it was great for kids

gym could have been better equipped and open earlier in the morning

great spa facilities for relaxing and quieter swimming pool by the spa

room was very well appointed with plenty of wardrobe space and drawers - not always the case in hotels

everything was great ! people make this place amazing. the garden and spa make it unique.

the spa indoor pool and cave jacuzzi were perfect for january

breakfast service atmosphere spa gardens

spa is lush, as is the food (and unlimited sparking wine at breakfast

not a single fault regarding hotel all staff lovely and helpful the spa is absolutely beautiful and the views

the sauna/spa was okay, not very impressed as they only have a few small pools with similar temperature

30am spa - one of the best i have been in

in a nice spa hotel like yours you could provide bathrobes free of charge, that would be really convenient

large part of the spa didn't working due to water problems and the lady there spoke just spanish

spa and the gym should slightly improve, just because it looks a bit outdated

we also had a relaxing massage at the spa by eric which was great

unfortunately spa facilities were disappointing , not worth a discounted price ud83dude1e

spa could be better but we still had a nice time there

nothing to dislike. lack of designated parking was the only issue.

really nothing. the parking turned out to be easier than expected.

the location was great for walking around the historical area and parking was fairly easy

very hospitable stuff, nice city, comfortable rooms, very delicious breakfast!

the coffee at breakfast, but the rest of the meal was very good.

the spa was a little expensive but in the end was totally worth it.

evening activities, food options, pool activities and the spa massages

spa and gym also a great

spa and wellness is special and spacious with sea water (

offered the use of the spa on the last day to shower before heading to airport

spa could be better.

i went to the spa for a sport massage after a half marathon and it was great too

there were no hooks in the bathroom for towels or our spa robe

only criticism is that we wanted to use the spa on the last day before coming home

the sea view from the balcony was stunning excellent spa with a good range of massages superb outdoor pool area

the interior of the hotel is spectacular with grand, spacious interiors and a nicely designed outdoor space

bonus free visit to the spa 5

the spa was in another building/hotel (which is not specified on the website) and was out of service

for minor downsides: the spa area lacked lounge chairs, which was a bit disappointing

deluxe room, great breakfast and coffee, wifi works well

need to go out to buy mineral water and the spa was not good

the gym and spa were also great

if there was anything more than 5stars, gran melia palacio de isora resort & spa will definitely get it

they put on a good entertainment schedule and the spa is good too

find very strange water is charged at 2,70 / 3,00 eur (depending on size) and some services like spa are not

food was a little over priced and the 25 access fee per person to the spa was a spoiler to an otherwise

it was busy so everything had to be pre planned and booked. spa and restaurants

gym and spa are great and the food can't be faulted

the spa was stunning and the beautician who did my facial was excellent

a number of pools to use, excellent spa and gym

great place with spa wellness and delicieux restaurant

teide; friendly staff - especially many thanks to angelo ud83dude4fud83dude4fud83dude4f, perfect spa for relaxing

spa could open a little later

beautiful and calm place, relaxing spa area, very friendly staff

the spa and gym are part of the package and are a very nice treat

the build was beautiful, spa pool excellent, tranquil and peaceful a lovely stay for a few days

the spa was also great and showed a wonderful view of the coast

the spa area is a bit dated.

nice spa pool

we did some sightseeing, made use of the hotel's spa and had a lovely dinner there

only little complaint was about the spa

the spa facilities were outstanding beautifully maintained, relaxing, and one of the highlights of

for the last 5 years as a great place to chill out and backround music playing along with the spa awesome

the spa is phenomenal, the heated pools and amazing thermal showers are a must

room was spacious and stylish with great views

spa massage was not very good.

spa was a wonderful experience

view, sweets, spa and swimming pool area

we were also given free 1 hour spa vouchers, which we didn't expect

hotel with spa and infinity pool

- wonderful pool temperatures never felt cold - spa is very nice - all the staff extremely helpful, professional

spa was not free, but the total price comparing to other hotels with free spa is lower so it is

and bedrooms beautiful swim up room was magnificent lovely relaxing time spent at this hotel nice spa highly

there is the gym and spa facilities

the gyms weights were too light , no machine for chest work out and the spa is not included

spa was really amazing and clean

spa treatments were exceptional

and chilled out would definitely recommend it to anyone looking for a little break, the thermal spa and treatments

i will definitely recommend this place for a relaxed go-away weekend (especially the spa facilities)

fortunately, the spa centre was just opposite our villa and we enjoyed using its facilities daily

the bed is very comfortable and the kitchen is very well equipped

the wifi was the best i had in all of tenerife

but in the living room and kitchen it is fast and reliable

we also enjoyed a lot playing and just being on the finca itself, i think families with kids may appreciate it

a birthday present which was so kind we went to the attractions in the south most days with the kids and returned

the hotel facilities are fantastic: 2 main pools, a jacuzzi, the spa was great (with the lovely marina) the

the lady at the spa was lovely and extremely helpful and accommodating

spa facilities are amazing and the massages are to die

from the spacious rooms, to be phenomenal decor, to the wonderful services and the amazing spa facilities,

villa with spacious rooms and beautiful terrace with private pool

the spa was incredible and we did a sports massage and also a mother to be massage - both treatments

fantastic restaurants, pools, spa and gym

any privileges like travellers, booked straight via the hotel (such as vouchers for free vizit spa zone etc)

i highly recommend to visit spa and to get deep tissue massage from carmin

the spa was exceptional as were the treatments

we book a massage through the app and when we got to the spa they said they had no record of it

we travelled with tenager and 11y old and spa gym michellin resturants and rooftop is adult only

everything. the spa and pool are my favourite

the trash bins are hard to find and not enough in the spacious room like this one

i also wish that someone would have told me in advance the spa was closed and maresia too

were rude, spa facilities were awful, we spent all out time in the hotel next door - sheraton, which had a

the spa facilities were rather poor. wouldn t recommend if you want this type of holiday.

receptionist, bed covers not changed with hair still there, and poor communications of how the spa facility

prices for the spa treatments were affordable

spa area very small

helpful friendly staff, great facilities spa gym

wanted to use the beauty/spa facilities to get a facial but unfortunately they were closed for two days of our

spa treatments very expensive

spa treatment was amazing

wife has a spa treatment and was disappointed with the facilities - not really up to the standard of the rest

the complementary chocolates and spa access were a nice touch

in the spa people using sauna etc naked

spa was wonderful and free for a day within the first 3 days but worth the 12 per day afterwards

the spa was closed

the spa is overpriced and did not match expectations

all was perfect but one could see the issues: - suspended ceiling in spa area was loterally moving

only small downside was the spa opening hours it opened at 10 am and closed at 6 pm, which felt a bit late

spa was locked on sunday and because of my schedule i didn't get a chance to use the jacuzzi and

spa area pleasant

- plenty of sunbeds around the two good-sized pools - room and communal areas were very clean - spa treatments

the spa is also incredible

loved the pool and loungers, the food in the restaurants and buffet, the spa (massage was heavenly

to covid restrictions the spa was very limited for use, that is my only complaint but that is not the fault of

loved the pool, spa and bar to watch the sunset

the spa was also stunning

there was, what looked to be a well stocked gym and spa with plenty of beauty treatments on offer at a good

spa still closed ( covid ) but offering massages one of the best massages i have had

spa closed people booking sunbeds from 7am so limited availability when you tried to get a bed

whole hotel gives you everything you need, beach, pools, gym, spa and enough restaurants

coffee during breakfast could be improved.

have to pay to use the spa, totally understand paying extra to have treatments etc but just to access the spa

didn't use the spa or any of the other facilities

we also enjoyed the spa and tennis court

views, gorgeous decor & architecture, full of charm, great evening entertainment, amazing spa and

the spa is missing a trick as we would have stayed all day but felt there was no drinks service ( you

spa was closed

spa is fantastic. best sun bed policy i have ever witnessed.

they told us we had to book the a la carte restaurant but did not tell us we had to book the spa

issues post renovation which weren t yet complete, some toilets not working and spa not

the biggest bonus for me was the room size which was so spacious

only gripe i would have is that you recommend that the entry to the spa should be free it costs 20

we used the spa for a couples massage which was also great and did yoga every other day under a ring of palm

great spa facilities with huge variety of treatments

we also enjoyed the spa a lot

spa experience when checking in for our treatments was not user friendly.

senses package exceptional value not to be missed outstanding gym excellent spa facilities very friendly staff

there are a lot of extras - there is a charge to enter the spa - even if you book a treatment - for a spa hotel

thoroughly enjoyed the massage i had in the spa too

spa dispointing steam and sauna were not in operation and no disabled access

entering spa disabled access non existent

the spa facilities were on point as were the staff in that area

our bedroom was very clean and spacious

pools, for families with kids it's the perfect place, the spa is perfect for having a family 60mn session

there are basketball court, soccer field, mini golf, spa /family spa and also adult only areas, including adult

spa was amazing, the restaurant donnaire was outstanding and the rooms were very comfortable and

the wifi didn't work in our room, my wife said the massage at the onsite spa was

a lot of kids out their seats so you need to have your wits about you

kitchen poorly equipped

as in hotel kids are considered up to 12 year old

a missing kitchen implement (corkscrew) was replaced by one that broke on first use then by one that did not

spa was closed because of covid.

bar staff could be better the shower attachment was loose and badly fitted the spa area wasn t convenient and

the restaurant area for breakfast and dinner is well too noisy and crowded, spa for this hotel is at extra

to circumstances beyond their control the spa was shut

we don't usually do all inclusive but did as the spa was not open and it was very good

spa zone is another great experience- i was impressed by massage , they gave me a good offer on it

i used the spa once for a happymum massage and it was very relaxing

the pool, the spa was great

the food and drinks were amazing; the spa services made you feel heavenly

very nice spa for massage and facials etc which was a surprise

the spa was absolutely

spa option was super, had a fantastic facial, best yet

the downstairs bar area where entertainment is held could do with some refurbishing

free in room safe and free wifi

would love to have a bigger swimming pool on the roof, but is also very nice the one that is here