the different facilities two swimming pools spa service ( not included ) biking , farm , giraffe , camels and

the place doesn't have a spa it's just one room with an option to book treatments

view and the fireplace was an amazing detail, the food was great and it was really clean, the staff was friendly

to have the park nearby is great for kids

plenty of atractions with kids in the hotel area + great variety of grilled meat on the garden + pool, massages

for instance the pool has a natural filter through a conected mini pool with certain alga

inexpensive to take a rickshaw-type taxi into town, and wonderful to come back to cool off in the pool, afterwards

maybe having bigger parking slots would be nice to have, but tbh we didn't have problems with it

the temperature/cleanliness of the pool on the balcony.

the pool is outdoors and weather was not very warm so we couldn t go in

great location,pool, good restaurant, great personel.

the suite that i had was nice with its own small pool

lot of noise at night ( party in the pool area avery late, loud music, loud people :( ) gerardo in the front

ours was the tulips and the kids loved the swimming pool which has a couple of water slides

a quick breakdown of my impressions: pros: plenty of swimming options: the resort has multiple pools, which was

the garden with the pool is amazing

at check in they asked for 900 pesos in cash for a deposit for the pool towels which was also super weird

ireplied it mentioning the situation and asking again for the spa and temazcal menu and special arrangements

jacuzzi with really hot water and nice pool

parking possibilities at the property make it easy even for being a bit

sightseeing, that is pet friendly, food was good and staff friendly

said that guests should be over 16 years and there were kids around, also we feel that the pet friendly concept

price is affordable and they allow to keep using the waterpark and pool area after checkout

rooms, tv cable, hot water, kitchen with frigobar, microwave, and stovetop

the staff, premises, pool, food, very good place

was very small, there is no elevator, the staff was not particularly welcoming, and there is no parking on the

great location, beautiful room, excellent breakfast, great service, enjoyable pool area, quiet.

right from my wife's purse while we were at the pool

we loved the sauna experience and pool time

spa could be better.. with jacuzzi etc

retreat and spa is beautiful and secluded

spa and restaurant. breakfast is included.

nice place to stay for a spa weekend. very nice staff, great atmosphere and rooms. will return!

spa is great with a wide selection of treatments

the garden and pool have an excellent view.

the staff was excellent and super nice and the food and breakfast delicious

the food was great and you eat watching the sceneries they also offer spa services

excellent breakfast

food - breakfast wasn t great.

it was clean. breakfast was ok.

second unpleasant detail, pool was very cold, no services to have a snack, dinner as the kitchen was close,

the pool was so cold

the blankets, the old tv and there was no wifi

breakfast is available and served in tables located in front of the rooms, with a view on the pool

all the staff was very nice and helpful the swimming pool is very nice too

the room is ok, you have tv with cable, it looks kind of recent. the pool looks very good.

el masaje del spa recomendado

we also enjoyed the couples spa treatment including the temozcal (sweat lodge) and did a private tantric yoga

lush green, wonderful architecture, excellent and friendy service and relaxing spa activities

spa services were super

the staff were super helpful and genteel and the spa services are worth the money

shower but onky after comolaining 3 times to the owner and he recommending i wash myself in the pool (not joking

all but not the worst thing is that they treat you like in a government office if you bring your pet, and they

and lovely around the pool

the wifi service only works in certain areas of the hotel not the rooms

then the second thing is that the wifi is horrible, im not even going to talk about watching netflix when even

were friendly and kind and make you feel welcome especially through a very generous and homely breakfast

the parking area is small and its entrance is extremely narrow

the baked goods served at breakfast time were not fresh

parking space too small, had to be moving cars around to enter or leave property.

cozy and nice -location is no the best but downtown is only 10 minutes away from the location -breakfast was

we always had hot water available, there was no noise coming in from the street, the swimming pool is lovely

the parking is also good as it is gated

the micro pool deck is the only place to take in the 'vista', kind of a misnomer 'vista tepoz', wholly

is very near to the center and the mountain, the pool is clear and the food is good.

room had mould the rooms were cleaner at the weekend but during the week cleanliness dropped the pool was cold

breakfast is very good, my children enjoyed the pool a lot and the gardens to walk in them during mornings are

golf course condition no air conditioning

water slide and breakfast. crib for baby. pe friendly.

breakfast and personnel communication

the water slide was not working, the pool was cold because they forgot to switch on the heating and it was only

i would highly recommend getting a spa treatment while staying in the area

quiet location, and spa service

the restaurant is really delicious for breakfast and lunch

pool and pool area should be cleaner

the pool in the garden wasn't clean

property is beautiful; gardens, pool, temazcal, rooms, terraces.

whole weekend there was loud music in the hotel non stop, so we preferred not to make use of the pool and stay

when i tried to order breakfast at 8am was told kitchen did not open until 9am then it took until 10am to be

sorry we did not have breakfast. we left earlier

nice garden and pool, friendly and helpful staff

parking is a bit tight, and our car is not the biggest, just a vw t-cross

not clean, old blood stains on the walls from mosquitos, thin walls, so very noisy, very narrow parking

there's a parking lot next door which starts playing music fairly loud very early in the morning

reduced parking spaces, you have to be very careful while parking.

only cash payment, tight parking

toilletries (had been given 2 very small conditioners and no shampoo) , booked a room with a huge spa bath and

we had a massage in the spa and my husband commented, it was one of the best he d had

good food at breakfast and at the snack by the pool

beautiful hotel, great rooftop jacuzzi and pool. friendly staff.

hotel parking on unpaved and raw areas at the back

breakfast beginning at 8 instead of 9

breakfast was so well done that i was almost worried that i had to pay extra

unstable wifi connection

i loved the breakfast, pool & sauna. also, the wonderful service!

all the staff were great and helpful. breakfast very good. nice garden and room in general

i received good attention. pool is clean.

the pool was very dirty

tv service in poor, pool is shallow great for childrena

only at almost 11pm was quiet next morning at 840am, people were already in the pool, kids yelling, noisy and

didn t use the pool but it looked nice ( long enough for lap swimming)

the swimming pool which was the main feature we were looking forward too, was comfortable and warm and amazing

they took our breakfast to our room and it was delicious

breakfast was good despite it is a light breakfast and due to covid the restaurant is currently

it includes a very simple breakfast of fruit, yogurt, a pastry and coffee or tea, but you can request a sandwich

very clean, nice landscaping and pool/jacuzzi

no wifi

water in outdoor pool is too hot

cold pool

trees and plants the atmosphere is amazing the room is modern and super clean theirs a swimming pool and theirs

t spect much, tiny place, tiny pool like for one person or few children, hudge restaurant terrace, rooms are

hour for the lady to come and return our car keys that she keeps for moving cars in the narrow parking space

there was a little swimming pool, but the water was very unclean and we could not take a dip

is a wonderful view of the mountain from the pool

staff was rude, the parking spot is very uncomfortable because it s very tight, the room is super hot, the

breakfast and clean and attentive to needs

great gym as well

the booking make reservation with free breakfast and when we ck in they tell us was no free

was spot on - spacious, large bed, clean, good wifi

the breakfast was amazing and the staff was very helpful and accommodating

parking facilities are perfect in a place like tepoztlan

the restaurant and coffee show are delicious and the spa experience it s great

second is absolutely stunning surroundings, rooms are spacious, very well designed spaces

spacious room and bathroom

the grounds we're wonderful and the spa felt really luxurious

we didn t get to enjoy any spa services, but the food in the restaurant was pretty good

wifi is terrible in the rooms and i needed to go to the lounge to get real internet service

continental breakfast is a bit small but tasty

beautiful place to stay in a quiet area close to the main square - beautiful property decent breakfast

the breakfast included was very little portions

lovely views of the mountains, extremely tranquil, and relaxing pool