the spa did not provide any treatments

very modest spa - just a tiny sauna and a small pool, jacuzzi was not working

spa was worn and you could smell chemicals.

smell of chlorine from the swimming pool in the reception withheld us to swim in the indoor swimmingpool and to

the food bar area in the restaurant was too small, which resulted in almost constant queueing which was

day the same breakfast (except eggs - boild or scrambled or omlette but when you come to breakfast 9:15 there

breakfast wasn t the best

booked 2 rooms as we were 4 (couple + 2 kids) and asked months ago to have the rooms next to each other

cosy family run bed and breakfast, amazing local food in the restaurant

breakfast

the pool was also super handy to cool down

parking is at 1min walk from the hotel

hotel is in car free village but parking is within 2 min walk

is no real bar area as such on an evening to sit and chill and play cards we ended up sitting in the

no parking place too hot in the room: no airco pool too small

spa facilities are old and tired

spa wellness center only do massages - wanted a pedi

spa and outdoor pool

inside and outside pools, jacuzzi, spa facilities

two exterior pools and an indoor pool plus a jacuzzi and spa facilities

the beach is just few meters away and after a swim you can stop at the hotel spa and get yourself warm at the

pool area and spa area were very clean and nice

indoor and outdoor pool and spa with sauna and steam room

excellent at all hotel locations, 3 a la carte dinners that was really worth it a free room safe, spa robe and

nice breakfast options and this is why i feel the value for the money was very good, also because spa was included

pool was closed due to some repairs or damages, the spa access should have been free and shouldn t be a paid

loved the spa facilities and amenities, in addition to the ridiculously photogenic infinity pool

it was extremely comi and spacious with an awesome view

the pool was tranquil, food was perfect and the spa was gorgeous, modern and professional

the luxurious spa offers many treatments and therapies, providing a relaxing and rejuvenating experience

room is very nicely decorated, comfortable, spacious, clean, quiet and has amazing view of the ocean

in addition, the hotel was very easy to get to and parking facilities were excellent

the engenho velho solely because it is adults only - like most adults we are not travelling with kids; and do

the room is spacious, with a wonderful view of the pool, the sea and the sunset

is is listed as a 4-star property on google maps) :( the property is/was advertised as non-smoking, yet there

everything was perfect - staff, spacious hotel room, spa area, location, bfast was amazing - so much choice

the spa facilities are closed to the reception.

also put spa robes and slippers for going to swimming pool in room

we didn't get to use the indoor pool and spa facilities, though they looked clean and well maintained (it was

great variety of food on breakfast, spacious and clean room, good spa area with swimming pool and sauna

didn't explain the property and amenities to us so we didn't know there was a beautiful pool and spa area until

absolutely everywhere, and cleverly tucking stairs out of sight that lead you easily through the spaces

two days of staying at the hotel, we discovered the gorgeous pool and spa area with 180 degree views of the

perfect location with amazing views and the pool/spa area were second to none

beautiful gardens, spa facilities, pool, onsite restaurant was exceptional

my husband loved it we will return again same room i hope so clean and tidy wonderfull staff spa

i have very big problem with the situation that we couldn't use a spa even if it's in description of hotel

good breakfast and great spa area

there is a bar at the third floor which offers a nice view

we also used the laundry service and they did it the same

free breakfast was delicious

located hotel next to natural swimming pools, clean room with minimum necessary facilities and a balcony

breakfast was good, hotel was very clean

ants in the room, no wifi in the room, hard to find a parking space

there was not enough light in the room for reading. wifi only in reception and restaurant.

and spa could do with some improvements but it s genuinely the only small fault i had with the hotel

nice rooms, welcoming staff + the spa and breakfast

hotel has everything you need for a spa vacation

dinner and spa could do with some improvements but it s genuinely the only small fault i had with the hotel

great spa facilities and the restaurant has lovely food

was amazing, kettle and drinks in room, bottle of bubbly on ice in room waiting fro us, spa area was v good food

the view was extraordinary, the staff was very kind and the spa also great

the spa facilities added an extra magical touch to the experience

to the sea and natural pools was so beautiful the room was comfortable breakfast was great the spa facilities

wonderful welcome with a madeira cocktail and a bottle of jade sparkling wine plus leaving gifts of madeira

room was clean, breakfast and dinner (vegetarian) was alright and staff was friendly

breakfast was excellent so ignore previous poor reviews

good breakfast and dinner. enough parking space. our room had a nice view.

breakfast coffee - not good ud83dudc4e

breakfast food was great

views, spa and garden facilities, breakfast, staff

great spa facilities too as we did quite a lot of hiking so the jacuzzi, sauna and pool were very much

lastly, the lack of clear communication about the one-hour limit for free spa access was frustrating

called a spa resort but facilities were not great, max 2 people to enjoy

the quietness and zen athmoshere, the spa area, the views

the whole very clean ensemble has a great pool where we could refresh ourselves after extensive levada walks

you need a hire car but the hotel has gated parking

beautiful property with its small vineyard, avacado trees and other fruits and flowers, fantastic pool and a

close to funchal breakfast: rich, varied, delicious, tasty with ocean view for free:) every day pool: beautiful

in the middle of a quite village with a nice bar and restaurante

quiet retreat with organic gardens, lovely spa and charming staff

spa area is great, pool is big and heated (around 27c), sauna is clean

fabulous huge salt water covered pool and spa facilities

times of the spa area (closes at 9) surprised us

the pool and spa area was a nice treat after a day of hiking

the property is beautiful and the breakfast was very good

top that off with a very friendly staff, clean pool and that made that we had a very pleasant stay at this

breakfast and service was outstanding

and pool have a schedule from 8:00 - 20:00 and with us being out most of the day exploring and hiking,

breakfast was another highlight with a very warm welcome from tania who was always is a great mood

valley, this hotel has an incredibile view on mountains, you can see it from your room, from the spa area and

view, great spot for hiking around valley of the nuns, service, friendly staff, spa etc

cozy pool and spa area too

was absolutely amazing, dinner at the restorant was deliciuos - must visit, breakfast, room & spa was lovely

the spa and the gym were great too - we had it to ourselves

spa facilities limited. nice pool on roof tho.

breakfast is fantastic

the staff were so friendly, the breakfast was amazing, buffet style, sitting outside overlooking the bay

the breakfast offered was first class, a fantastic choice and quality of food, and served on the

the sun terrace was spacious with a lovely pool plus a supply of pool towels for guest use so no need for wet

excellent breakfast, staff and accommodation. breathtaking view!

staff at the breakfast was a bit rude

amazing swimming pool

nice swimming pool right next to the beach (smooth black sand), lovely sea view, clean and relatively modern

very great hotel! amazing view from balcony! great food beaitiful pool nd access to the ocean

the breakfast was incredible, you would not need lunch after the amount they served

can t fault this place. nice pool, nice room, great breakfast. friendly staff

we always found a parking place in the court of the hotel

air conditioning and wifi did not work.

only ate breakfast but they had a big variety of food

offer massage at spa area

the spa area is serene

staff variety of food available snackbar spa and indoor pool

here expecting a relaxing all-inclusive spa getaway, but it fell flat on every promise

, spacious , the buffet was really good, and the hotel has a lot of options as well the pools areas ,

service in the restaurant and in the bar - very helpful, running around all the time vigorously but not

temperature in the sauna is quite low, and the water in the swimming pool is freezing, you don't want to go in

no entertainment for kids ( kids club, movie nights,

with her and both evening gentleman lovely and friendly bruna n other girls doing yoga n aqua gym classes such

breakfast was great

everywhere very clean - room, lift, reception, spa

the spa facilities were not big enough to accommodate all the people who could be using them (although

we really loved the views, the pools and the spa treatments

hotel spa is quite simple, but ok.

each block was easily to locate and get around food was great swimming pool was great spa facilities were

if somebody uses the spa in the afternoon and

excellent restaurants marvellous pool and spa and very comfortable rooms

spa treatments all over 110

there was a lot of space

the spa was a lovely place to relax after a day walking in the mountains

breakfast, nice service, big hotel but you dont feel crowded, central, close to a mall, also nice spa with pool

special thanks to the pool/spa staff

breakfast, good location with free trips to the center of the city by the hotel bus, and also the spa facilities

location, spacious rooms, indoor and outdoor pool, spa centar

comfortable beds, access to internal swimming pool, spa and all with warm towels for free

i will be coming back with my partner and to also do a dual stop over in your spa hotel on porto santo

the spa area is not well designed: it lacks a logical flow sauna shower relaxation area

the gym was very poor i didn t bother using it

shuttle bus system to funchal worked very well but you do need to book in advance both ways

pool area is really bad, they need a new pool, gym and sauna at least

the spa services not being available

spa could ve been better. water overflow from indoor pool made floor slippery at times

the reception staff and the spa manager

new place and we love little spa they have and roof top ud83eudd29breakfast very good ud83dude0a very nice

decorated, excellent location, super friendly and professional staff, excellent restaurant and spa facilities,

the spa was not accessible because fully booked

hotel itself is absolutely beautifully kept, with a gorgeous view of the water, lovely pool and spa facilities

barbora from spa recetion and last but not least abu who was making great cocktails thanks a

tried to use steam room & spa facilities but were fully booked

hours for the pool inconvenient , spa and gym - open at 8 am, closed at 8pm, breakfast at 7 - it could be earlier

no spa no vacancy for massage

young chap at the pool/spa was very unfriendly

pool area, spa and gym

the hotel has glorious views over the atlantic ocean and the bar on the terrace is a beautiful spot for meals

location, free transfer to funchal city center, really close to beaches and pool complex

spa area (with sauna) included in the price

is definitely not cheap, considering that they have a spa and a gym included it s a good value and kids can

minor issue was no spa staff on site for treatments, but could ring to arrange

spa could be a little bit cleaner (especially floors).

the spa was great and clean

lovely indoor pool and spa

room was airy, spacious and great for a couple

good food. very nice spa facilities. great place.

we had a massage at the spa which was definitely the best we've ever had

special request wasn't possible but it wasn't a big deal and the gym itself is mostly a cardio/core room with

to find something i didn t like but if i had to it would be that spa area wasn t open long enough

food was lovely, spa facilities were amazing and the rooms were spacious. indoor pool was warm.

nice rooms, pool absolutely lovely and spa aria

the spa is great

we enjoyed the spa area and had a lovely massage

spa centre was very poor and treatments average at best

good facilities and very friendly staff. spa was great

advertise the spa and the tennis court, but when you get there you need to pay extra to have access

the pool and spa area was great

massage in spa was excellent and very good value

the spa was lovely, but needed some maintenance.

bar at the reception and spa downstairs

the breakfast was nice and the spa treatment was amazing

the spa was beautiful there is a charge to go in but well worth it me and my partner had the place to

available to answer questions and even after checking out allowed us to shower and freshen up in spa facilities

no spa in hotel

the bar was not open much, the gym & spa were not open

nice and big room with kitchen and very very very very good breakfast!!!!

parking

breakfast, pool, staff, helpfulness

spa was beautiful, treatments were great

the spa pool was warmer on cooler days eventho i used the outdoor spectacular infinity pool almost

children) and there is one large pool (heated and indoor/outdoor) that is specifically for the spa area

spa treatments- a bit expensive compared to the level of expertise

we didn t went for any treatment at the spa but i m sure is lovely as well

we could not find the spot in spa even though we booked it before.

property was reasonable spacious

loved the hotel as it had everything you would need, spa & indoors and outdoors pool, gym, organised activities

the indoor pool and spa are so warm, you could spend all day in there

, : the main reason i chose this hotel was the advertised spa area with

spa lady disappeared in the afternoon, though it was during her working hours

from estrada monumental on foot but it requires a bit of an uphill obstacle course through the spa building or

says that there is a spa and wellness center, but is not (just room for massages) have to wait in a queue for

parking space of the hotel for 15cars maximum 3

a very bad smell, even worse accompanies us when we enter the hotel from the next located pool or spa lounges

great location. spa massage was really good.

would be better if the hotel reception was separate from the spa and pool reception

spa and pool

spa being open

a nice spacious, clean bathroom with powerful shower, overhead and handheld option

spa area had good showers as well

there is both an outdoor pool and an indoor one in the spa area

good breakfast, and spa facilities for this price

the indoor swimming pool was small, smelly, filthy and crowded (full of entire families with kids)

good location handy to have kitchenette

spa hours - not a massive issue but i didn t get to enjoy the spa cause they were closed on

spacious room with ocean view, king size bed with a topper

indoor pool, spa and gym where also really nice and brand new

very nice spa and the rooms even tho being a little oldish, felt super cozy.

amazing view from the jacuzzi .very helpful receptionist and good spa facilities

water in the indoor pool was cold, the jacuzzi, sauna & spa didn't operate at the time, so it looked like some

location is quite a way from the city centre, some places would need updating (spa area, bathroom in the rooms

the spa would of been open, this place would of been fabulous

stunning location. beautiful pool and spa and gardens.

terrace gardens views pool spa area very friendly and welcoming staff

i made use of the pool and spa facilities which was an added bonus

hotel with a great breakfast, pool, sunbeds, a sauna (at no extra charge), and spa services (chargeable)

the spa area was great, made by booking (no extra cost) meant that it was a private experience, and the

the facilities were fab, including the gym and spa rooms

spa shuts too early at 7pm

spa is non-existent massage requires 48 hour notice and there is no info on their website to

small spa area, gym even smaller

spa is a joke for a

the spa was not functionning so no much to do in the cloudy days (the island is amazing, a lot of

they remodelled the spa area and could simply have put in a small change room too

staff, excellent location, spacious rooms

though hotels entrance and spa look very good, rooms and pool area are outdated and would benefit from an update

we could not use the spa option as we went out for hiking during the day, and it had a short time period when

good public areas including very spacious library

to use the spa (jacuzzi, sauna) it's 10 per person for 3 hours, i think this should be free

we enjoyed everything in the property including the spa facility.

the spa really needs to be refurbished, but treatments ok! :-)

with excellent facilities: room, restaurants, spa and gym

vegetarian food excellent. spa was wonderful.

to the reviews we had read prior to booking - amazing buffet for breakfast in particular - great spa facilities

one thing to be noted is that the hotel does not have a 'secluded' wellness/spa area and does not offer massage

think a spa would make it perfect

truly beautiful, including a mini botanic garden, beautiful historic house , wonderful pool and spa area

the hotel also offers valet parking and complementary shuttle bus to and from the city at specific hours

the pool is so quiet and relaxing, surrounded by those beautiful plants

i could still use the poolside after checking out and use the spa facilities to get ready for my flight later

hotel is in an excellent location, the rooms were very spacious and very confortable

rooms and public spaces all very clean and felt luxurious to us

the hotel is right next to a beautiful park the hotel also has spa facilities and provides the towels and robes

thought spa prices a little expensive. some of the evening entertainment was not very good.

pools and gym/spa facilities superb

very small kitchen area.

breakfast time was very busy and at times crowded. managed very well by the staff though.

gym is very old, two running machines, both didn't work

enjoyed swimming in indoor pool as well as jacuzzi, steam room and gym

our personal highlight was the unwind together session we booked at the spa - just fantastic and amazing

the spa and pool area was also amazing

spa to share with naked people. shower wasn t working in the spa.

i managed to fit a spa between the activities ( excellent as well)

excellent service, great views, amazing rooms, spa and pools are great.

were there 5 days and could not get a reservation in the spa nor the michelin restaurant

high quality of service in all areas of the hotel - reception, spa area, room cleaning, restaurant and pool

superb breakfast. fabulous suite and the view was heavenly

excellent choices for breakfast. good service.superb location. magnificent views of the atlantic

we spent hours at the infinity pool and jacuzzi

are very dated , spa area of poor quality and not at the level of a 4 stars

faculties such as pools, spa good

pools to swim, outdoor and indoor, also spa, jacuzzis, sauna, steam

book the hotel because of children friendly activities like playground and kids club

the bar by the swimming pool was very pleasant except when it rained

fabulous spa and gym and everyone went the extra mile to make our stay fabulous

she went to the gym and spa every day

the staff is very friendly and helpful and the spa services and atmosphere are amazing

the spa was also exceptional and all of the staff excellent especially the shiatsu massage

spa was fantastic, expensive but good value

loved this hotel - it has an old style charm to it, room was very spacious, meticulously clean with a view of

to offer; there s a small gym and nice game room with ping pong, billiard and chess and a nice spa as well as

luxurious experience at this hotel with helpful staff, clean facilities, 2 pools, a spa and a well cleaned

the spa needs improvement

the spa experience was amazing

the reception, bar, restaurant, pools & spa were all just totally amazing ud83eudd29

the spa and swimming pool were great

pool and spa are very well equipped too and the staff is kind and helpful

stayed in the deluxe junior suite, a beautifully appointed and spacious room

it was great to have access to indoor, outdoor and the spa facilities all included in the cost

the room is spacious, light and reflects the blue hues of the sea view

it's a good hotel with slightly dated spa facilities

gym has been relocated and not really adequate and similarly parts of spa out of action

the spa also offers amazing massages - tried and tested

the spa and the pools need renovation.

the room was a haven of comfort, featuring a private swimming pool with ocean views

the private concierge messenger was a bit late with our room service at the day of departure but they made up

the spa was unavailable and we ended up being charged over double to use the adjacent sister hotel

spa wasn t open on the days we were there but wasn t the end of the world as the other facility

also the spa facilities

breakfast had a wide selection to put on ones plate

hotel's location, facilities, beach acses,calm environment, dive center, parking area and pool bar were at a

spa price should be included in stay the jacuzzi could be warmer - always like warm indoor pool was

spa facilities were amazing

staff overall (desk staff could be a bit more friendly) very clean hotel great breakfast spa is stunning and

the spa was the biggest i have ever seen

feels like you're at a small resort with lots of restaurants (including fine dining), great pool, spa and bars

location, staff were very friendly and helpful, it was so nice that we extend the stay, the spa facilities are

great that spa access is included for free

lovely small spa (with amazing treatments by maria - thanks) and both poolareas are amazing

spa included in the room rate

i used some spa services and was very happy with the quality of services

two pools, one adjacent to the sea, lovely choice of restaurants, lovely family feel, very easy parking

although there apparently was a list of cost we decided not to check before asking for laundry service

location with a splendid garden and two nice swimming pools, good breakfast and restaurant quality, the retro

perhaps the breakfast could have more variety, day to day.

one member of the staff said parking card wasn t mandatory but the other insisted on getting one for a 5 euro

staff were very accommodating. spa and rooftop pool were amazing as well.

the sauna, and the pool were a bit cold in the turkish spa area.

the roof top pool was a dream as well as the spa inside

the views were breathtaking, the pool was huge and had lots os space to rest, and the architecture of the hotel

indoor pool and spa is nice, although for me the water was a bit cold

- didn't like that you had to go to reception every time to get a pool, spa or gym towel, & that you had to go

the spa and treatments amazing

spa was a little cold but staff amazing and felt amazing after treatments,due to covid the hot tub

-the rooftop is really great - a lovely space to be in, comfy cushions on the sunbeds

amenities were fantastic, specially the spa great breakfast buffet excellent staff

has potential and space to upgrade with full spa facilities but all a little tired and underwhelming at the

cafe with the view, the spacious room, the rich breakfast, the amazing calue for money, the parking outside

we stayed for the entire booking - 7 nights and nothing was resolved wifi never worked

staff was nice, breakfast is delicious

the hot tub next to the pool was broken. the gym is poor.

i love the fancy style of the facility and also the deck with the pool and spa on it

location, nice view on the marina, good design rooftop pool spa and fitness area, very good breakfast, friendly

hot tub was a big plus for this hotel, as we celebrated our anniversary and expected a spa hotel

spa and sauna only work part time

- staff - the view - location - wifi connection - confort - trendy hotel

spa was very pleasant and relaxing

the spa and sauna experience was very disappointing

modern and spacious rooms with comfortable beds friendly and professional staff, speaking english

gym/pool/spa were great

the spa facilities were great and it was good to be able to unwind after a day of many activities

con not working room to dark no drying facilities no room to swing a cat at breakfast wifi poor spa not in use

relaxed atmosphere at breakfast--loved the pastries & the walnut & raisin bread was a real treat

room is comfortable and clean the breakfast was really good and you can also enjoy the sun rising behind the

the rooftop terrance had a bar but wasn t used and it didn t look like it had been used in a while, that

i have not been able to get a good wifi, i was connected but unable to load pages, too weak

greeted with champagne to the wonderful food and bars offered within the hotel to the outstanding spa staff, we

working hours of spa an gym

very clean and we had access to the spa facilities included

free spa admission with a steam room and turkish bath complimentary

spa is great

the spa area, only has a small pool, nothing else

spa treatments also have to be pre-booked

pool and spa area is very disappointing

is no spa and the pool is very small hence i would say calling the hotel a spa is misleading

nice indoor spa pool available for sole use by appointment

the swimming pool is tiny but probably ok for kids

loved the nice pool, with a perfect view around an the cool bar where we could have a drink sitting on a barchair

breakfast was varied and good

was good , bed was comforttable and very nice place for pool

the services people are very polite and making sure everyone has a good time enjoying their breakfast