it doesnt have spa and neither heated swimming pool during the winter

spa and rest of pools to be open especially when hot outside

very nice stay not all pools and spa were open but due to covid not hotel fault other than that amazing stay

there was a concert every night in the pool , the voice was high even i was in the 8th floor

buffet, 3 pools, friendly staff, right by the beach, very good for covid regulations, good poolside bar,

the spa was too expensive and i did not know prior too booking the facility

spa lots of things wasn't working

pool area great, spa fantastic, mediocre massage

way the spa works isn t great as a member of staff needs to unlock the door to let you into the pool area

spacious room, good breakfast. excellent spa and a great location.

wanted to have a massage but their 'spa place' never seemed to be open even though the opening times say 10am-

wifi was temperamental.

no room service

friendly and the food was quite ok(good variety and opening hours early -> good for families with kids) lots of

pool is boring for the kids, mainly since no toys are allowed in an empty pool

service was non existant in the spa and generally reception were stand offish

was my birthday and they put a bottle of cava in my room with a birthday message and a spa entry

dated look on the outside, you ll find clean and modern rooms, a fantastic pool, onsite spa (with a more than

location, friendly staff, delicious food, flexible clean service, free parking, gym (small but was never crowded

staff is very friendly and the hotel has a lot of activities in the pool area

with the all inclusive package the mini bar and the spa was free of charge

spa facilities are exceptional ,and the adults only infinity pool is such an oasis

the spa was lovely too

how clean it is spa is good and also very close to oit you need

one back and upgrade my room staff very helpful and spa was

the spa on the last floor is also good value for money, considering the alternative is to have a

hotel with great roof top bar and infinity pools with the spa treatment centre

the spa was excellent and so were the meals

no spa facilities e.g. steam room etc

new comfy sunbeds were great right next to the spa pool

equipment of kitchenete and willingness of receptionist.

definitely the best breakfast i've ever had at a hotel ever, strong statement but true

we had wifi connection issues from our room but they sent a technician to resolve it

self & 13 family members stayed here for 10days and we had a ball…very clean and loads for kids to do…staff

great entertainment on every night to kids and adults even in these quiet covid

if necessary, in a neighboring building, a paid laundry, 5 euros for washing, 4 euros for drying

4 stars hotel and very bad wifi !!

should provide free wifi in rooms not just the foyer

lovely room, very big, good a.c.,great location, rooftop pool

room service was very good and the 3 elevators were quick.

the spa was wonderful

our club room (with spa upgrade) was fabulous

hotel with great facilities, you do have to pay extra for everything like pool towels, wifi, spa etc

spa time! till 1800!

lack of information provided on check in about facilities and when asked at spa reception

heated jacuzzi pool was great, gym and spa also good

indoor pool, spa and infinity pool were extras which we hadn't realized at time of booking but other than that

the spa and pool area were brilliant

the spa and the cocktails at the pool bar

the spa was also closed on our trip and the towel system at the pool could be better

helpful staff lovely pools spa gym etc

staff where friendly especially at the spa we had an amazing couples massage

room was very clean and organized, pool area great (one pool is heated), massages in spa were very professional

i enjoyed the spa and the 2 pools outside.

spa and the food

wine list could include more canarian wines in the spa no chance to relax: too loud , bellow average quality

staff were very friendly, the pools and spa were great and the room was always clean and made ready for me

g nobody explained that we have to get a special card at the reception and bring it to the spa in order to

the wifi was extremely poor and kept slipping off, so you had to constantly re-connect

corridors and staircase are a bit shubby and need renovation - the adults only part actually meant 80% retired

the spa the location

room was very good, comfy bed, food excellent lots of choice, cleaners very helpful, enjoyed the spa not much

spa facilities are amazing, i had a lovely relaxing massage by the gentleman there, and got my hair

the cost of the spa was not related when checking in or booking

was my birthday and the hotel gave me gifts- prosecco, chocolates, balloons, spa tickets

pools great. enough sun beds. gym satisfactory. spa good. food plentiful.

all facilities they have starting with a gym with a nice view, yeah you read it right, finishing spa and food

kids spa for nails and massage

apartments set in avenues of palm trees, pools, bar, restaurant and spa all conveniently central

only that the spa was closed (i guess due to covid), but the massage treatments were still the same price, even

only feedback was that the pool needs to be open longer than 6pm ,especially now clocks have gone forward and

very clean both in the room and around the swimming pool

room was clean, overlooked pool. nice hotel great location & staff. will return.

kids bed was horrible

great walking distance to several attractions, bar and restaurants

s was almost perfect except quality of spa services

rooms were very spacious with balcony with street and sea view

borderline hostility from spa receptionist

expensive for drinks. spa facilities extra/ i.e. use of turkish baths,steam room etc.

spa and massages

spa pool jets excellent for joints

waiting time for check in and out and the spa was not included in the price.

staff were exceptionally friendly, let us use the towels and spa showers after check out

the room was beautiful, i loved the spa and the pool

of the hotel staff from the reception, bar, concierge, waiters/ waitresses, housekeeping & the spa staff are

disappointed that the advertised (in hotel) beach bar was closed, and that the public spaces aren t maintained

no spa in the hotel

the spa is located in a neighboring hotel with a direct access and requires an extra fee

it has a massive swimming pool and very good spa facilities

the variety of refreshments at the poolside bar i thought could have been better

we felt safe and had everything anyone could wish for: gym and yoga classes, heated pool, spa and amazing balj

i also used the spa and gym, the views while working out ud83dude0d i actually want to come back to tenerife

the food in the resort is of a high standard in the international restaurant, as well as the spanish and italian

games, gym and the spa - we spent an afternoon in the spa and sauna

the spa experience was also great

the room, a good size, spa bath and an exceptionally comfortable huge bed

spa treatment was class

plus their day spa is heaven

if the spa area was bigger

i know spain has some rules to not smoke on the balcony but terrace is not a balcony

need refurbished outside space given as priority to smokers area around adult spa should be nonsmoking and area

great pool area and very good food

many sun beds around the pool with a good majority a little weathered

staff was very friendly and it was very clean i defently will come back in summer with my kids.

was good pool area spotless

we specially enjoyed the spa and the billiards room

gym and spa hours should be longer

first, the spa is extremely small

prices at the spa felt a touch heavy

spa is bad

we also visited the spa which was lovely and clean and well worth the money for the spa circuit

good games room and spa treatments

maybe christmas day spa could be open earlier than 3pm as went for a steam room as a treat as its 20 each

i had a spa appointment booked, but i chose not to continue because the welcome didn t feel very pleasant

spa and we could have more towels available.

would be good to have more seafood and to have good spa service would be the best.

indoor thermal spa was fantastic, we used it during a rain shower

however, there is a new spa being constructed and so i would request a quiet room if possible

i liked the location, the new spa and breakfast.

the spa booking was hit and miss. we couldn t get clear info on the treatments.

the small spa area/jacuzzi didn't appear to be open

couldn't get wifi working in the bedroom, good in hallway.

gym was closed throughout our visit even though there was a letter under our door telling us it was

location, friendly staff, comfy beds, free wifi, free library

rooftop infinity pool with lifeguard surreal on 5th floor

weren t included so you had to put a deposit and pay for use of towels, irons, safe keys, spa etc so this adds

there is a nice spa in the hotel and you can also borrow a car just at the reception, hotel evening program

spa was great, entertainment was really good.

location was great. the property was nice and the spa was fabulous

the spa massage was excellent service in the restaurant was excellent

swimming pool area is spacious and has enough sun beds and nice restaurant for afternoon snacks/drinks

poor communication between spa and the front desk

the spa was out of this world

i used the spa and that was lovely i had a massage and it s been one of the best i ve had

spa is enjoyable and the food is good

- 15 or 30 minute walk the the two nicer beaches - spa area closes at 6pm

book a treatment at the spa after trying a few times so i just left it in the end

views, food, staff, comfort, special touches,spa facilities, bike hire and luxurious

spa area was not something to write home about

location was perfect and if you like crazy golf then it s right outside the back of hotel

spa services and staff were exceptional

the spa is lovely and again, the staff are great

lovely staff, 5 pools- 2 adult only, 1 rooftop, spa with treatments, great food, drink and

room and hotel, friendly and very kind staff, nice swimming pool and spa (i recommend a massage), good food

had a lot of facilities, shops, swimming pools, bars, spa and others

restaurants nearby - courtesy room - overall comfort - other activities such as yoga club, gym, spa etc

kids pool noisy

it was everything and more the roof top bar was amazing

complex is on a slope so many hills/steps inside. no cleaning materials in kitchenette.

the location, and swimming pool, plus able to upgrade to all inclusive.

spa was fantastic

access to prom/beach, private car park was useful, shower was excellent, bed very comfortable, spa treatments

really nice spa too and we both enjoyed the massage on offer

i did not use the spa but my friend did and she said it too was very good, she had a lovely manicure and pedicure

sunbeds were reserved every morning at 7 or 8 by guests and no one cared the spa was very small but cost like

the pool, the spa was great

the location, the room, the pool and the spa (i got a massage and it was super)

the food and drinks were amazing; the spa services made you feel heavenly

i visited the spa and had a treat which was amazing

they always had a smile to spare even when it got hectic

the spa was absolutely

spa option was super, had a fantastic facial, best yet

together with a complimentary welcome drink at the bar in the evening

by the pool on the bottom level there was a bar that served food and drink, then the dining area for food inside

better that than screaming kids though

booked this hotel as i wanted a solo spa break/some peace and quiet

robe and slippers in my room, felt like i was staying in a luxury spa hotel, spa amenities available if you

food, plants (inside and around the hotel), spa and location.

staff, large selection of food choice both breakfast and evening meal, good gym facilities, great spa pool and

spa was lovely

room and bathroom quite small compared to other places at this price. spa not very large either.

shares most facilities (spa gym evening restaurants) with a massive child friendly iberostar anthelia

fantastic, a select few around the pool, no noisy music or building works or children

however the staff at breakfast could be a lot more attentive i think

bed v hard not gym is getting tired

facilities very limited, spa closed, very noisy at night until midnight (karaoke bar across the

we could not get into the spa because there was no one there and we were looking for an employee for a long

the location is fantastic and the facilities are very good with multiple pools, a rooftop, a spa and a gym plus

was excellent, breakfast had everything you could want and the pool was great for adults and children alike

wifi worked on the first day but never after that.

the spa facilities also have an additional charge

bar staff could be better the shower attachment was loose and badly fitted the spa area wasn t convenient and

spa closed due to covid

facilities: the hotel is great, provided with swimming polls, small gym (open 24/24), spa (extra price),

spa was closed because of covid.

the wifi didn't work in our room, my wife said the massage at the onsite spa was

great and tasty breakfast.

pools great for kids

even we spend only mornings and evenings in the hotel, but kids like swimming pool, football fields, snooker,

kitchen poorly equipped

we had massages in the spa and that were great and the pool bar was also quite nice

we didn't have breakfast so i can't comment on that, but the pool bar had basic food (sandwiches, burgers,

we loved the mini golf which was free and good fun

the heated swimming pool was lovely with lots of sun loungers and a swim up bar , the hotel also provides a

the staff was really helpful, the pool and mini golf were our favorite parts of the hotel

there are basketball court, soccer field, mini golf, spa /family spa and also adult only areas, including adult

pools, for families with kids it's the perfect place, the spa is perfect for having a family 60mn session

the spa facilities were on point as were the staff in that area

spa was amazing, the restaurant donnaire was outstanding and the rooms were very comfortable and

enjoyed the family private spa hour for 60 enjoyed immensely

thoroughly enjoyed the massage i had in the spa too

entering spa disabled access non existent

excellent service from spanish david in public relations who is a credit to the hotel

had the gold level room with a spa wirlpool in the huge patio

senses package exceptional value not to be missed outstanding gym excellent spa facilities very friendly staff

but overall, the rooms are spacious and well kept; there are renovations in place to install a spa and fitness

s very modern and has a great spa feel to it

pool area was lovely and pool snack bar food and drinks were fabulous

when we arrived, the bed was 1 double bed and we were told as it was an adults only hotel that they normally

breakfast, drinks and snacks in the bar are really delicious

the biggest bonus for me was the room size which was so spacious

spa was closed

spa is fantastic. best sun bed policy i have ever witnessed.

lack of indoor heated pool and free spa facilities which we found in other resorts on previous holidays

issues post renovation which weren t yet complete, some toilets not working and spa not

only gripe i would have is that you recommend that the entry to the spa should be free it costs 20

we also enjoyed the spa a lot

the staff were outstanding. the food amazing. the facilities fantastic and the spa wonderful,

spa experience when checking in for our treatments was not user friendly.

we used the spa for a couples massage which was also great and did yoga every other day under a ring of palm

the spa is missing a trick as we would have stayed all day but felt there was no drinks service ( you

we also enjoyed the spa and tennis court

views, gorgeous decor & architecture, full of charm, great evening entertainment, amazing spa and

some well-meant advice: skip the extra (10 ) fee if a guest already had a spa treatment

spa and staff there were brilliant

the spa was also stunning

the spa is also incredible

loved the pool and loungers, the food in the restaurants and buffet, the spa (massage was heavenly

loved the pool, spa and bar to watch the sunset

to covid restrictions the spa was very limited for use, that is my only complaint but that is not the fault of

the spa was amazing and very reasonably priced- we had three treatments each

could improve spa (very small)

spa and persian restaurant

the pool and the spa was great. the views from the property were amazing

pool beds were surprisingly comfy, and spa treatments were

wife has a spa treatment and was disappointed with the facilities - not really up to the standard of the rest

spa treatment was amazing

spa treatments very expensive

helpful friendly staff, great facilities spa gym

wanted to use the beauty/spa facilities to get a facial but unfortunately they were closed for two days of our

spa closed people booking sunbeds from 7am so limited availability when you tried to get a bed

spa still closed ( covid ) but offering massages one of the best massages i have had

there was, what looked to be a well stocked gym and spa with plenty of beauty treatments on offer at a good

whole hotel gives you everything you need, beach, pools, gym, spa and enough restaurants

the gym was very small and poorly equipped. no entertainment like ping-pong, petanque or smth.

the spa was closed on a sunday

only small downside was the spa opening hours it opened at 10 am and closed at 6 pm, which felt a bit late

spa was locked on sunday and because of my schedule i didn't get a chance to use the jacuzzi and

- plenty of sunbeds around the two good-sized pools - room and communal areas were very clean - spa treatments

spa area pleasant

spa was wonderful and free for a day within the first 3 days but worth the 12 per day afterwards

the complementary chocolates and spa access were a nice touch

in the spa people using sauna etc naked

the spa is overpriced and did not match expectations

the spa was closed

receptionist, bed covers not changed with hair still there, and poor communications of how the spa facility

prices for the spa treatments were affordable

the spa facilities were rather poor. wouldn t recommend if you want this type of holiday.

were rude, spa facilities were awful, we spent all out time in the hotel next door - sheraton, which had a

use some digitalization for booking tables at the restaurants, haircuts and massages at the spa center

everything. the spa and pool are my favourite

i also wish that someone would have told me in advance the spa was closed and maresia too

we travelled with tenager and 11y old and spa gym michellin resturants and rooftop is adult only

we book a massage through the app and when we got to the spa they said they had no record of it

the trash bins are hard to find and not enough in the spacious room like this one

enjoyed every moment and to not say least the spa treatments/ facilities are worth every penny

i highly recommend to visit spa and to get deep tissue massage from carmin

any privileges like travellers, booked straight via the hotel (such as vouchers for free vizit spa zone etc)

the spa is lovely and really good massage

the spa was exceptional as were the treatments

spa facilities are amazing and the massages are to die

villa with spacious rooms and beautiful terrace with private pool

the lady at the spa was lovely and extremely helpful and accommodating

the hotel facilities are fantastic: 2 main pools, a jacuzzi, the spa was great (with the lovely marina) the

the spa was a haven of relaxation, and the infinity pools were perfect for watching the sunset in

spa is closed for 2 days per week and the team here are not always as great as the rest of the team

the food was delicious, and the facilities from the bar and kids club to pilates and the gym were

the room service charged 3 for ice cubes

with a private pool you could almost do laps in, with 2 bedrooms, 2 bathrooms, a fully equipped kitchen and

the rooms were contemporary, comfortable and beautifully designed, with access straight to the pool

fortunately, the spa centre was just opposite our villa and we enjoyed using its facilities daily

spa treatments were exceptional

far the best place i have ever stayed, everything you can ask for in a place , a private pool , spa and gorgeous

i will definitely recommend this place for a relaxed go-away weekend (especially the spa facilities)

and chilled out would definitely recommend it to anyone looking for a little break, the thermal spa and treatments

there was no spa and there was no info about it on the website

the spa was not available during our stay, which was a bit disappointing

the wifi was not working when we got there but the manager kindly let us try their own network, but it

view from upper hills , enjoyable property with swimming pool and sauna nice meal for diner at a convenient

pool was cold, but we were told heating was being planned, and it was november

the tennis court and spa facilities were out of use due to the second part of the hotel being refurbished

only thing is there s no spa specifically in the hotel.

gym is small but has everything you need and isn't busy so usually have it to yourself

kids loved the entertainment and claudia & gary were so good getting them involved

territory with access to a rocky beach and a pathway along the coast, nice facilities, great kids club and

and bedrooms beautiful swim up room was magnificent lovely relaxing time spent at this hotel nice spa highly

spa was not free, but the total price comparing to other hotels with free spa is lower so it is

the spa treatments were top notch

the gyms weights were too light , no machine for chest work out and the spa is not included

there is the gym and spa facilities

hotel with spa and infinity pool

spa complex, delicious food, great attitude

spa massage was not very good.

we were also given free 1 hour spa vouchers, which we didn't expect

view, sweets, spa and swimming pool area

the spa facilities were outstanding beautifully maintained, relaxing, and one of the highlights of

only little complaint was about the spa

for the last 5 years as a great place to chill out and backround music playing along with the spa awesome

room was spacious and stylish with great views

rooms were spacious and beds super comfy

nice spa pool

we did some sightseeing, made use of the hotel's spa and had a lovely dinner there

the build was beautiful, spa pool excellent, tranquil and peaceful a lovely stay for a few days

rooms were very clean, spacious and recently refurbished, good size balcony with amazing views of the mountains

the spa area is a bit dated.

spa use is not included

the spa and restaurant will open in a couple of weeks and i wish i could have tried that

we wanted to visit the spa or gym but could never get in as they are available from 10am to 6pm

there is also a relaxation spa with is a great addition

- the wifi did not work in our room

laundry on site

the gym was great

however, we spent 2 partial days at the pool with kids and friends and is amazing

no wifi

the gym was good but no instructions on the equipment in english on how to use them

facilities and especially the spacious suite and value for money

spa was far, it is outside the hotel

confusion regarding the spa facilities

and very cheap, hotel staff were all lovely and friendly, clean pools, activities for family, spa was beautiful

spa is not worth visiting

the spa treatments are also incredible and cynthia was amazing

laura at the gym and the pool was wery ceerful and professional

complex story of a system of vouchers and bar redemption, but when you get to the bar not possible to use if

but it was another place there which was a bit nicer to have breakfast and dinner

sometimes front desk staff and gym staff were a bit unfriendly.

there is a lovely private spa , for who loves massages

breakfast area, lovely staff at reception, good location (amazing sea view), good spa area, good bed, big size

our room was clean & very comfortable & the spa was wonderful

had a massage in spa with denise it was exceptional

stunning location, beautiful pool and amazing spa (massage therapist was unreal

spa, 10 each just for privacy, for an overheated pool, and spa treatments that they hurt more

spa facility was lovely, but 10 euro for a visit, without any treatments, just to use sauna and spa

feels a bit impersonal and perhaps too big (but some people like it) - doesn t have a spa and the gym needs

we great, hotel was lovely and relaxing - especially by the adult only pool by the spa (and the spa itself-i

too without full menu only pizzas are served for lunch , but it isn t mentioned any where also spa is very

spa bath is nice

highly recommend hotel to ask the spa store to hire more people to ensure royal level can have the priority to

spa staff never actually seemed to be there so nobody to talk to about services etc

unfortunately the wellness/spa service was poor

gym was poor - old and poorly maintained equipment and a water cooler with no cups (on any occasion

the spa was fantastic

reservations for the spa need to be made in advance.

breakfast nice big room with comfy bed beer on draft smart tv nice spa which was cheap to use i was leaving at

fantastic food & spa facilities which was great after a long day hiking

enjoyed the relaxing spa facilities

gym and spa are great and the food can't be faulted

it was busy so everything had to be pre planned and booked. spa and restaurants

the spa was stunning and the beautician who did my facial was excellent

food was a little over priced and the 25 access fee per person to the spa was a spoiler to an otherwise

a number of pools to use, excellent spa and gym

location, lovely large room, food excellent and reasonably priced, lovely spa facilities, helpful

beautiful and calm place, relaxing spa area, very friendly staff

is an excellent mountain spa hotel with great staff who make it special

great place with spa wellness and delicieux restaurant

great spa food catered well for vegetarians staff were really nice good breakfasts

find very strange water is charged at 2,70 / 3,00 eur (depending on size) and some services like spa are not

if there was anything more than 5stars, gran melia palacio de isora resort & spa will definitely get it

the gym and spa were also great

they put on a good entertainment schedule and the spa is good too

need to go out to buy mineral water and the spa was not good