spa was closed about half the time we wanted to use it.

customer service was great. and we love the pool too

however the pool was extra salty or something my kids complain about swimming for hours about how they're eye

the pool was always crowded with kids

amount of space and facilities that my kids loved to explore

the spa and pool were both closed : ( the ac was also very sad as it didn't blow very cold air even

room service during covid-19 which doesn't make sense

i love the pool and hot tub, but the cleanliness gets neglected and overlooked.

lot's of kids

we liked the lobby and the bar area

room is listed as spa bath and the pictures shown displayed a jacuzzi tub

had a king room with spa bath

faucet to our spa was broken

spa tub was nice to have and fireplace

very clean, nice rooms, and great breakfast

unit did not have spa bath, separate privacy door, 2nd living room nor attached patio described and coffee/tea

the music from the bar downstairs was so loud the floor was shaking - i found this unacceptable as it went on

bar staff

the cocktail bar on the first floor was lovely as well and the drinks were delicious

bar downstairs had a dj the night i stayed

great location, cool bar area and spa!! looking forward to the spa opening!!

i wish the spa and salon would of been open.

also there was no spa when i

an expensive hotel like this one, i would expect spa which was listed but not available

spa was not open at the time of our visit

spent more than we normally would as a treat to ourselves for a weekend getaway without kids

room service woke us at 1 am

no other amenities like a sauna, pool, gym, etc

they have one vending machine in the gym to get a drink

no pool, no room service after 10pm, no vending machines, and a weird smell in the lobby

wish there was more parking but the street worked out just fine

it was in a lovely location with ample parking

parking can be a tight squeeze, but they outline all your options, too, so it should be okay

the parking was very limited

struggled with the wifi the entire stay

it s also worth noting that they have a spa onsite, although i was not able to enjoy that this time

room service experience

great location, comfortable gorgeous room, coffee bar in the room, friendly staff.

gym seemed well-equipped although i did not use during my stay it due to illness

clean facilities and a nice gym

location, gym and the staff were very helpful and kind. walking distance to great restaurants!

family friendly the bar stayed open late

liked the indoor parking and on site food and bar areas

gym was absolutely wonderful, as was the lounge, bar, and the overall look and feel of the hotel

no pool or hot-tub

was good, bar was good, bartender was enjoyable and knowledgeable, close proximity to the plaza, and

room service was very good. we like the lounge a lot. free parking and wifi are very nice.

room service food was not as good as the restaurant s

room service was also beyond amazing for the next morning

didn t like how there was no spa but your internet site said there was one

room smelled of stale smoke and kitchen grease

enjoyed our pool time

it also took room service a little while to fulfill our requests

your bar staf, specifically the male bar tender, know it's very unprofessional to listen to him and

the spa wasn t open (but i understand due to covid)

spa and most of the restaurants were closed due to the pandemic

restaurants and bars

spa is no longer open and the bar and main restaurant is only open from thursday to saturday

i also has a difficult time finding the correct door and parking area

very plain no soap breakfast was not good

we had our dog with and they only allow pets in the smoking rooms and you have to pay extra

wifi was spotty

i did not like bread or cereal for breakfast exclusively

right next to casino

the spa jets did not work, but the spa was still heated.

that the spa was down for maintenance otherwise no complaints.

great friendly service , swimming area was nice kids had fun time , delicious breakfast ?

the breakfast was fantastic

great location. didn't eat the breakfast.

price was excellent, very clean room, bathroom and kitchen

grab and go breakfast could have more to offer but wasn't too bad.

had trouble w wifi & there was some confusion about my room #

loved that it had a kitchen!!!

they could clean just a tad bit better up under the kitchen cabinets and trash cans.

plush soft robes & towels hang next to the overly large spa tubs & the basket of wash clothes hides a bath bomb

we loved the huge spa tub that was in our room

it had everything we needed - even a spa tub

we stayed in the english spa room which was cozy and cute

the room we stayed in was nice, well equipped and comfortable. the spa tub was very nice.

nice gym with free weights, bench, cable machine, treadmills, elliptical and rowing machine

drinks at the verbena bar were excellent

the spa wasn't working

great breakfast and hospitality at breakfast

pet friendly

for the price, the breakfast and pool areas were great. staff was friendly.

pool and gym area are not really fit for use

i called a couple that had 'indoor pool' - but no spa

no outside pool as shown on the advertisement

the key card didn t always work on the doors from the parking lot

we enjoyed the use of the indoor pool

very good breakfast. very comfortable bed. the room was clean had a very nice stay.