spa and most of the restaurants were closed due to the pandemic

the spa wasn t open (but i understand due to covid)

fell in parking lot because guest lot was not cleared of snow and ice

but the room and bar were great

little kids hanging out in the parking lot without any parental supervision

your site listed a pool and hot tub, pool been closed for 7 years and no hot tubs

casino across parking lot

located across from the casino we were having a meeting at

but the construction is a mess mattresses, sitting in the hallway and in the entranceway out of breakfast items

the swimming pool wasn't open

the speakeasy bar -- so fun

spent more than we normally would as a treat to ourselves for a weekend getaway without kids

wifi was not working the first day i was there

fun speakeasy bar to start the night, two blocks from a great nightlife, and plenty of breakfast options to

the underground bar was a great amenity! service was great

an expensive hotel like this one, i would expect spa which was listed but not available

the bakery did not offer a lot either and we were disappointed the spa wasn t open

i wish the spa and salon would of been open.

great location, cool bar area and spa!! looking forward to the spa opening!!

spa was not open at the time of our visit

the spa wasn't working

parking was kind of tricky but not sure anything can be done about that

staff friendly and especially want to thank the lady in charge of breakfast as she offered to let us eat even

pet friendly

pool and gym area are not really fit for use

unit did not have spa bath, separate privacy door, 2nd living room nor attached patio described and coffee/tea

bar staff

was a shared kitchen just outside my room, so people would gather there, right by my door

i liked the free wifi and big bathroom

i wish the bar had been open.

spa was closed about half the time we wanted to use it.

room service was timely and delicious

the view was amazing and the tacos from the bar were delicious

the pool and gym were very nice and clean

beautiful property, great staff, nice gym and pool, beds amazing, perfect location.

the spa and pool were both closed : ( the ac was also very sad as it didn't blow very cold air even

the pool was closed...the kids were expecting to swim

a girl was on her period in pool on her legs and kids jumping off the swimming swim way to get in almost landed

dinner at spectators is a very limited menu, no kids meals, to much$$

because of covid, there was quite a laundry list of amenities and services that were closed or unavailable, such

room is listed as spa bath and the pictures shown displayed a jacuzzi tub

faucet to our spa was broken

spa tub was nice to have and fireplace

had a king room with spa bath

we also had to pay $10 for wifi

the outdoor area was great. pool and firepit was so nice for our groip

very clean. very quiet. nice location. good hot breakfast.

breakfast and cleanliness

pool, bfast, bed

by pool frequently out of toilet paper

price of cocktails at the hotel bar

location, gym and the staff were very helpful and kind. walking distance to great restaurants!

the bar and drinks were excellent

liked the indoor parking and on site food and bar areas

gym was absolutely wonderful, as was the lounge, bar, and the overall look and feel of the hotel

yep we quested our birthday girl visited the spa and the kids danced and did story time

loved the options in the pool area- something for everyone.

yep we quested our birthday girl visited the spa and the kids danced and did story time

how many activities there were for the kids to do other than the water park

resort is great for families with kids of all ages

parking can be a tight squeeze, but they outline all your options, too, so it should be okay

nothing but wifi and water was really provided - snacks and drinks in the room were ridiculously overpriced

check in went smoothly thanks to a quick response from ryan, who also arranged a much appreciated early check

struggled with the wifi the entire stay

very nice service and loved the parking and keyless entry

it s also worth noting that they have a spa onsite, although i was not able to enjoy that this time

room service experience

gym seemed well-equipped although i did not use during my stay it due to illness

great location, comfortable gorgeous room, coffee bar in the room, friendly staff.

the bed was awful. the jacuzzi tub was way to high for short older adults to get in and our of.

we went to the hollywood casino for crab leg buffet and there was no buffet

room service doesn't start till 7am

the hotel offers many amenities, including room service and a large wine selection

great location close to hollywood casino, since the casino does not have a hotel

didn t like how there was no spa but your internet site said there was one

enjoyed our pool time

happy hour with don, breakfast with theresa. the pool was refreshing

room, service, breakfast and facilities

water pressure in the shower; had to call room service for bottled water; pool was closed (seasonal); room next

afternoon in the lobby, live music from cool musicians every single night, chilled towels in the gym (not to

no pool

room service employee complained she was too busy that morning

nice facility. lack of pool and ac breakdown. only negatives. jazz bar a huge plus!

breakfast was delivered via room service and was a very nice meal

advertised swimming pool, jacuzzi/spa

was led to believe based off pictures when i booked the room that i would be getting a spa tub

staff wasn't very attentive, check in time took entirely to long, no towels down in pool/spa area, just overall

the salt water pool and spa were so relaxing! the staff was very helpful and kind!

pool times kinda sucked... wish the pool and spa were open 24 hrs

the spa was so relaxing and fulfilling..

the spa could have been cleaned better

i was told when i booked the room spa and pool were open however get there the

the spa felt great perfect for relaxing after a long day

loved everything-our room was spacious, clean, and comfortable

the spa jets did not work, but the spa was still heated.

that the spa was down for maintenance otherwise no complaints.

convenient location, clean rooms, pool, hot tub

breakfast was good

and mirrors, nice helpful staff, awesome breakfast and 24 hour coffee and tea in the lobby, free parking,

nice and welcoming, very comfortable and clean, i loved being able to cook at the hotel with the kitchenette,

by 8:00 pm, the parking lot was full and most cars had group of people around them

all parking was in a lighted area

wish they had a better breakfast but everything else was amazing

the no breakfast and not being able to use quarters in laundry room. plu there was no pantry.