it seemed pretty small for the size and the shuttle/valet parking was in the spaces closest to the door

love the shuttle service provided. the staff was very accommodating and professional.

placed near the hotel elevator bank which had a humming sound like a elevated train or airport shuttle

guess the only thing that was an issue was the pool it was super hot in there and when we got to are room we

tv should be updated that you can access streaming services especially with kids

newer, clean with health center and pool.

the pool wasn t open to guest

wifi (both free and paid) does not worked (dropping connection every like 2-3 mins) in my room and

didn't like that we had to pay 10 per vehicle for parking, the pool is small and there was no hot

where on their website did it mention their evening bar and food service was going to be out of order do to the

shuttle and drivers help full ness. the

heated pool was not heated wifi was not free or secure (see service fee) very poor insulation (windows

very nice lounge areas, a starbucks on site, room service and a massive pool

imagine you are slicing into a lack of lamb and then a group of kids in swimwear goes right by your table

i took my kids there for the first time for labor day weekend, and they absolutely loved it

of amenities like soap, no shower cap, told there would be evening shuttle service to dinner,then there was no

were very helpful and friendly always and shuttle took me to the mall and to run errands all the time

the gym was decent

the room service food wasn't tasty, too salty.

kinda pricey and the hotel bar closed early in my opinion

the swimming pool opened at 5:00 am. the shuttle service was excellent!

that there is no pick up shuttle from o'hare airport

shuttle is limited and wasteful

shuttle from the airport would be great

paid extra to have breakfast included but because i needed to use room service, i got nothing for it

hotel advertises a shuttle which is why i chose the hotel

look forward to seeing the swimming pool in summertime and renovations on the fitness center

they need to remove the ridiculous columns and revise and update the outdoor rock waterfall area -parking was

good location. very comfortable beds. friendly and helpful staff. easy parking.

went to spend the night away escaping from my little yoing kids because i am a burnt out mama

booking website said there was free local shuttle service

no shuttle

need more food choices and room service

my kids told me that someone said room service and opened the door

was able to accommodate an early check in when we found ourselves arriving considerably earlier than expected

it was so bad that my kids wanted to leave

how about a second bar of soap for the shower

the amenities are always well kept, especially the pool and hot tub

next to the elevators and i could everyone using the elevators and it was until midnight that my kids were able

room service lots of restaurants within walking distance easy highway access

the shuttle situation

offered shuttle service to airport

i loved the pool the breakfast was good the shuttle service was great.

the parking was further away than we thought, but the shuttle driver dropped us off on the return

i also liked the free airport shuttle and the pool and hot tub

on night of check in for shuttle service to event as of the am they said they do not travel to that area

the kids enjoyed the indoor swimming pool

no breakfast, poor wifi, poor service

the breakfast, friendliness and the look.

location, facilities in general, room, breakfast and restaurants around the area.

shuttle

rich breakfast, nice shuttle service.

they could no provide a shuttle driver or get me a cab

staff was so great! good breakfast and shuttlebus very convinient

otherwise, everything was clean, including the pool and breakfast area

the shuttle van not commuting to the train station, but it wasn t that bad

also the best part is the shuttle service that the hotel provides

location was a bit isolated. but they had a shuttle

staff were great, they have a shuttle and the giy will take you snd oick you up as long as its between their

could of used improvement were a few more options for the breakfast buffet at $12 and having the shuttle start

would be nice to have an airport shuttle

was no shuttle service from o'hare but the hotel does have a relationship with american taxi at a flat

the bus shuttle from the airport did not arrive at the reported time

breakfast was good. airport shuttle was good.

hotel staff were great, but this hotel is not super close to o'hare even though they offer a shuttle

airport is not so close, it almost took 30 minutes to arrive and there is no shuttle option

free shuttle to the train station

no weekend shuttle service.

i also didn t like how we couldn t use the shuttle from and to the airport because it wasn t running

i had to take my luggege by my self because of the fact that the belboy is the shuttle bus driver so

excellent price. easy shuttle.

the free shuttle runs every 15mins and takes about 10-15mins to the hotel

shuttle super convenient

close to the airport and offer shuttle services

was easy to get to, clean, modern and quiet, had a 24 hour airport shuttle that ran every 15 minutes, breakfast