on night of check in for shuttle service to event as of the am they said they do not travel to that area

the kids enjoyed the indoor swimming pool

the bar staff at the complementary reception was not very friendly

difficulty signing in to wifi

parking is behind the hotel with access only thru the front.very busy over the easter weekend.

the ladies bathroom in the pool area had over flowed and wasn't welcoming.

pool was available and everyone was extremely nice

rooms were very clean, professional staff and the amenities were great, especially the bar area

the amenities are always well kept, especially the pool and hot tub

how the pool schedule is set up

booking website said there was free local shuttle service

no shuttle

kids loved the pool

was wonderful, kids loved the warm cookies

need more food choices and room service

rich breakfast, nice shuttle service.

they could no provide a shuttle driver or get me a cab

shuttle

staff was so great! good breakfast and shuttlebus very convinient

kids had a ball at the pool

our stay including breakfast but i ended up spending 18 dollars on breakfast for my two kids

with kids, that was the most horrible part

too many unsupervised young kids in both the pool and hot tub

the room was large . the kitchen staff very helpful

the room and even the bar was nice

it seemed pretty small for the size and the shuttle/valet parking was in the spaces closest to the door

love the shuttle service provided. the staff was very accommodating and professional.

placed near the hotel elevator bank which had a humming sound like a elevated train or airport shuttle

the gym could use more weight equipment.

guess the only thing that was an issue was the pool it was super hot in there and when we got to are room we

beautiful courtyard and good size pool for the kids

i like the ability to schedule my kids swimming times. it really helped with planning.

wifi (both free and paid) does not worked (dropping connection every like 2-3 mins) in my room and

there were kids running up and down the hall way pass my room from 9:30 pm until 12:45 am

small pool for such a big hotel

shuttle and drivers help full ness. the

to covid there was limited room service availability

he has autism and every time i visit he always asks to go to the 'hotel' he even remembers 'room service' from

we also like the furniture in lobby area connecting to the gym

nice quiet location close to everything you need very comfortable bed nice view good parking

were very helpful and friendly always and shuttle took me to the mall and to run errands all the time

of amenities like soap, no shower cap, told there would be evening shuttle service to dinner,then there was no

limited access to room service for breakfast requiring 24-hour notification.

shopping, restaurants, great hotel bar and great relaxing rooms

spa services were wonderful

the swimming pool opened at 5:00 am. the shuttle service was excellent!

that there is no pick up shuttle from o'hare airport

shuttle is limited and wasteful

shuttle from the airport would be great

paid extra to have breakfast included but because i needed to use room service, i got nothing for it