no shuttle

booking website said there was free local shuttle service

pool and beds were super comfy

when allowing customers to book for some big school event they should find a way to keep the kids away from

the parking area to check in was full

pool was available and everyone was extremely nice

i liked the pool area and the cleanisness of the hotel.

the amenities are always well kept, especially the pool and hot tub

nice clean hotel, staff very friendly , nice bar and bartenders very attentive

great place. nice bar and restaurant to be at if you have some time to kill while on the road.

on night of check in for shuttle service to event as of the am they said they do not travel to that area

nice large room and great breakfast.

bigger towels for the pool

i was particularly impressed with the wonderful breakfast.

evening, the embassy suites offers (i believe 2 total) free cocktails from about 5 to 7 pm at the bar area

placed near the hotel elevator bank which had a humming sound like a elevated train or airport shuttle

it seemed pretty small for the size and the shuttle/valet parking was in the spaces closest to the door

love the shuttle service provided. the staff was very accommodating and professional.

are always so many kids in the pool that are quite loud and seem to bring friends not staying at the hotel

tv should be updated that you can access streaming services especially with kids

rich breakfast, nice shuttle service.

staff was so great! good breakfast and shuttlebus very convinient

shuttle

they could no provide a shuttle driver or get me a cab

our children loved the 24/7 gym

shuttle and drivers help full ness. the

the inside pool was ok just super full of kids splashing and jumping and had to be cleaned more than once and

wish the outdoor pool was open later

my kids love the indoor and outdoor pool. staff was extremely friendly especially the manger.

location, easy parking, nice resort

the facility's bar and snack shops still closed but this is a great spot for a business traveler

restaurant/bar

i like the ability to schedule my kids swimming times. it really helped with planning.

beautiful courtyard and good size pool for the kids

there were kids running up and down the hall way pass my room from 9:30 pm until 12:45 am

were very helpful and friendly always and shuttle took me to the mall and to run errands all the time

of amenities like soap, no shower cap, told there would be evening shuttle service to dinner,then there was no

great location- close to shopping and restaurants clean facility spa services

the gym was decent

kinda pricey and the hotel bar closed early in my opinion

shuttle from the airport would be great

the swimming pool opened at 5:00 am. the shuttle service was excellent!

that there is no pick up shuttle from o'hare airport

shuttle is limited and wasteful

5-room service was not made after one night stay

hotel advertises a shuttle which is why i chose the hotel

have been nice to have a nice quiet comfortable lounge to sit in - the bar area is very

rooms, and fitness center were all great

look forward to seeing the swimming pool in summertime and renovations on the fitness center

shoutout to the valet staff who were brilliant, and valet parking is complimentary!

a gym with free weights, not just cardio equipment.

service, facility was not clean,laundry room tiles broken ceiling cracked

loud, parking lot congregation and noise. no one at front desk to greet guests.

the breakfast and the staff were amazing

with kids, that was the most horrible part

the shuttle van not commuting to the train station, but it wasn t that bad

staff were great, they have a shuttle and the giy will take you snd oick you up as long as its between their

location was a bit isolated. but they had a shuttle

also the best part is the shuttle service that the hotel provides

booking site says there is a airport shuttle but the hotel cant provide service beyond 5miles