the shuttle was unavailable when we needed it.

the bus shuttle from the airport did not arrive at the reported time

facilities and cleanliness of the hotel shuttle bus service to airport

shuttle ran too late to catch our flight so we had to rent a car

was no shuttle service from o'hare but the hotel does have a relationship with american taxi at a flat

airport is not so close, it almost took 30 minutes to arrive and there is no shuttle option

i also didn t like how we couldn t use the shuttle from and to the airport because it wasn t running

kind of far from the airport, therefore no shuttle bus service, which was rather disappointing.

i had to take my luggege by my self because of the fact that the belboy is the shuttle bus driver so

no weekend shuttle service.

hotel shuttle was convenient for connecting with subway/ train transportation to my event

clean spacious rooms in quiet surroundings. close to airport. good shuttle service

a 24 hour shuttle would be better

is difficult to find the shuttle at terminal 5, but this just because of the huge number of the parked machines

shuttle service to and from the airport is a great plus for this hotel

the shuttle drivers were very accommodating and punctual

i also liked the free airport shuttle and the pool and hot tub

only thing was the shuttle bus driver that ran to the airport all night would back into the parking spot after

the parking was further away than we thought, but the shuttle driver dropped us off on the return

free shuttle tranaportation is always a bonus

convenience to airport and free shuttle. i ve been traveling a lot last few weeks .

free shuttle to airport

location near o hare, 24 hour shuttle, friendly staff.

free shuttle to & from o hare

everything was perfect. shuttle service to o hare, staff , room , location.

the shuttle service between the airport and the hotel very important

they have got shuttle service too which is very helpful

well appointed, attractive, comfortable room and furnishings; airport shuttle every 20 minutes

i found the bus shuttle to the airport extremely convenient because it ran frequently throughout the day

shuttle regular and on time

shuttle super convenient

front desk clerk was not friendly and clear about where to go in the airport to catch the shuttle bus

ve stayed at this hotel before and it s convenient and close to the airport with a shuttle

close to the airport and offer shuttle services

and the hotel shuttle

thing i m concerned about is shuttle time schedule with location: i was not sure about how often/where it will

great location, great staff, lovely breakfast, shuttle service, modern

restaurant was excellent location and shuttle to airport was very convenient.breakfast was good.

the free shuttle to the airport 24/7

no shuttle to arena during cold months.

we came to chicago by train, took the blue line to o'hare and we were picked up by the hotel shuttle

the staff at the front was very friendly and i didn't even know they had a shuttle to the airport

very clean, staff helpful, shuttle easily accessible!

shuttle service ends at 10pm and breakfast starts serving at 6am

i loved the free shuttle service back and forth to the airport

24 hour shuttle service to the airport for the train was nice

new. friendly staff. shuttles to hotel made that easy for us!

friendly, helpful, and made sure i knew about the shuttle getting me back to the airport in a timely manner

parking and shuttle service to the airport was perfect.

great place , staff nice , shuttle service great

location and shuttle were perfect for ravinia

free shuttle runs every half an hour (during the day)

nice warm indoor pool, good breakfast and free airport shuttle also included

was perfect including the closeness to the shops and on time shuttle bus with lovely staff especially

shuttle pick up in the night time can be a long wait.

close to the airport, due to coronavirus shuttle bus didn t work but they make an exception for us

the shuttle service was on time

the shuttle service was convenient and dependable

shuttle

had a shuttle bus that took you directly to the train

check in very knowledgeable very clean excellent room for price punctual shuttle

shuttle took us to airport and staff

shuttle bus runs at top and bottom of the hour

free shuttle service from/to chicago o'hare was excellent

easy to get to and from airport on the free shuttle

i also really appreciated the airport shuttle, which made everything much more convenient

shuttle worked well

arrived at the shuttle location on 11/9 at 8pm, and the shuttle did not pick us up in 10pm

shuttle to terminal 5

their shuttle from ord was challenging

breakfast, full starbucks in the lobby, direct access to the convention center and free airport shuttle

to blue line, free shuttle to/from airport

shuttle bus service is very nice to take guests to outlets for shopping

also, shuttle driver didn't show at all for the first appt

prompt airport shuttle and reliable internet

great deal and comfortable bed with shuttle to ohare included. would definitely come back!

very spacious room -- a suite! breakfast! a shuttle bus after 1 am from o'hare. very nice staff!

the 24-hour airport shuttle and the breakfast.

and proximity to rosemont outlet mall as well as reinstatement of morning breakfasts and airport shuttle services

staff was friendly free shuttle service to and from airport room was big free breakfast

lovely hotel. grab and go breakfasts. large, nice rooms.

close to kids attractionsrestaurants and shopping

wide parking lot

great breakfast! nice pool and great location

pool could have been a bit larger (for more judgemental 14-year-old son)

front desk staff and shuttle driver was excellent for kindness and service.

no 'freebies'. no free breakfast or coffee. but there was a free shuttle to the airport.

service and shuttle service

we loved the quality of the stay and the shuttle to o'hare

easy airport access with free shuttle.

comfy beds huge tv big window airport shuttle no

shuttle to airport. food in restaurant was yummy.

friendly and attentive staff. close to the airport. the complimentary shuttle. nice room.

location, shuttle from airport, staff was amazing.

24 hour free airport shuttle, friendly and helpful staff, great location, clean rooms

everything especially the friendly helpful restaurant staff...and the shuttle!

staff was very pleasant and helpful when it came to the shuttle bus

the shuttle service, clean comfort rooms.

clean rooms with good facilities and convenient for airport with a free shuttle into airport running at 30 minute

shuttle to airport 24/7 friendly, clean and helpful

24 hour airport shuttle, proximity to airport, and friendly staff

frequency of airport shuttle

close to airport and casino. shuttle available to both

comcienece and loved having shuttle for airport

location and the staff friendliness of staff. airport shuttle was a plus!

didn t drive and weren t able to get a shuttle to the city

and friendly room was cleaned every day, new towels and bedding decent gym and pool good location shuttle bus

the shuttle to and from the convention center was great

clean, car rental inside hotel, location to stores and food, and helpful shuttle service

and helpful staff, close to woodfield mall, has shuttle to the mall, walking distance to restaurants, quiet,

was very helpful, free shuttle for a max of 5 miles in the morning, easily reachable from the airport, has a

don't provide shuttles to chicago ohare airport

no shuttle service as advertised

i arrived at 10 am and asked for the free shuttle service they provided, the staff immediately said no, it

loud kids running down the hallway after 9pm

you need a couple shuttles

from albert our shuttle driver to the front desk staff and bartenders we had a fantastic experience

the location was great for uber pickup and i saw there was also a shuttle, which is a nice touch

convenience as we were there for dance free shuttle to woodfield mall and surrounding shops

lots of fun places to dine. shuttle provided to shop and dine.