the beds were comfortable and the included breakfast was good

people, superb hospitality, great location, closed parking and the breakfast was very delicious

not enough parking on weekend

centric, comfortable room and size, big pool, the hotel is really good.

parking is quite a hike with luggage.

helpful staff, delicious and generous buffet breakfast included, parking included , comfortable

the restaurant on site and the breakfast buffet were excellent

t the buffet) was average

everything was fine considering room service

so much is included in the price: complimentary coffee, excellent breakfast, parking if needed, and

and intimate, with a great location, free parking, great breakfast, a rooftop restaurant and super helpful and friendly

parking included at an

t this) free laundry

hotel offers water, coffee, tea and laundry service

the staff is friendly and the hotel has its own parking space.

location parking

staff was friendly dinner area was good to work indoor parking was good

room service wasn't available like 30 minutes when i wanted to order but once i was able to place

-room service took forever

room service was good but a bit slow

room service

room service food was very bland

she was waiting for us at the door and kindly guided us to the parking area, checked us

easy to find. secure parking.

breakfast was amazing

breakfast was incredible as usual. love this property!!

good location, breakfast

breakfast tasted good, the bed was comfortable and i loved the waterfall shower

we had an early flight out, causing us to miss breakfast, so they prepared a box lunch containing

the gym is very well equipped and has everything you need to make a 2 hours exercise routine

new building, great restaurant and gym

for 4 people and they only put 3 towels and additionally there were no towels available at the pool

the pool area was not clean and overcrowded

parking for my motorcycle

the pool had longer hours so i could site see during the day and swim at night/early morning

great facilities that include a nice gym, pool, spa, restaurant, and more

comfortable hotel, clean. room service was good and staff were courteous.

3-the receptionist failed to leave an open voucher, so every food consumption, even room service had to be paid on the spot

excellent room service

buffet, fitness center, friendly staffs, quit comfort

hotel and grounds, nice swimming pool

breakfast was absolutely fantastic

breakfast price was a little too expensive

breakfast buffet had a lot of great options, comfortable and clean beds.

room service from the restaurant across the street was quick and

nice gardens, a big room, and great, secure parking for my motorcycle.

there is a parking port if you need it

staff were excellent - secure onsite parking at night and overall really enjoyed our quick stay

pros: pet friendly, hot water, secure parking

i used the pool, sauna, and the spa parlor

i used the pool, sauna, and the spa parlor

the view, cleanest and great service at pool and front desk

the stay included breakfast (though it wasn't mentioned in the reservation)

location , breakfast room

in the price breakfast was include simple nut very ok

decent rooms, but hot water and wifi were iffy at best.

ok room. nice people. good parking.

wifi non existent on 2nd floor

wifi didn't work sometimes, that's the only real dislike

the wifi is useless there is no parking the bathroom's cabin doesn't close so the water goes

tower, room darkening shades made sleeping easy, and the air conditioning worked great as did the wifi

the wifi reception was very poor in various rooms.

parking area is very narrow, no well signaled and difficult to move

it s well located, just a short walk to both the city center and the pyramids, and also offers parking

one night but we loved it, close to everything we needed and very important for us to have a safe parking spot for the rental and they have

they had parking places and the gardens were nice

the location was absolutely superb- we just walked to everything, easy to find and the parking was great

close to all the sites to see and they have room service that's very quick

we could do an early check in as fortunately our room was ready

wifi

location wifi

great location, very friendly staff, very good wifi connection

parking lot was super close to the rooms

we liked the garden and the parking lot

they are pet friendly but then charge fees that almost double the cost of the room), had secure parking for vehicles, and had a good breakfast included

is the a prison very noise speakers from the prison also shooting sounds from nearby and cars parking near the room all day couldn't sleep and still wait for

good parking for our car and utility trailer

very good parking. friendly staff. nice room. good privacy.

the pool has a great view as the terrace bar

the swimming pool was lovely with views of the volcanoes. the breakfast was great!

that the parking space has no roof, and there are few trees around, so the car gets very hot after a few

parking and green areas

are confy, great location, great decor, small, private and with all the main amenities cable, wifi, etc

kind staff and great local breakfast

the staff was quite helpful and breakfast was really good.

the pool area has great views of the pyramid and you can see the volcano

old mansion completely renovated in the most exquisite style, with a rooftop and a pool with a panoramic view on the city and volcanoes around) is incredible

itself

the pool open a bit late

pool is small, it is only for staying a little bit

the parking lot is small

parking is a few blocks away

safe & secure parking is attached to the hacienda

property, great room service, the proximity to tourist areas was great, as well as plenty of restaurants nearby and

large spacious rooms, high ceilings, parking available

i like the swimming pool and the relaxing of the room.

they picked up our laundry at the laundry center down the street for us because they were going to close before we

the picture of the pool is deceiving . it's maybe 5 feet wide.

swimming pool next to the room. too noisy

parking was a little cumbersome with the valet waiting times and the parking lot being outside of

excellent breakfast with plenty of hot and cold choices

the breakfast that was included was the best i ve had in mexico

the breakfast was really good, buffet and with a lot of variety

breakfast- food and service fantastic

breakfast was okay, but didn t like that they said the 2 kids with me would cost 50 pesos extra each child

by chance i met the owners whom in reception whom at their own will gave me great info on laundry, restaurant and things to do in and around puebla

wifi not so good.

the amenities in the room are good, bed comfortable, wifi, fast and reliable

refillable water - you have to buy water bottles off them instead of refilling your own wifi wasn't great in the room i was

wifi password didn t work

the front desk staff not to helpful the room service bad

coffee in room is terrible ... and the pool area is freezing

neighbors while being intimate and talking in addition to hearing everything from the yard where kids play and scream location: even if super close to bus station , walking to the center i

the little kids park and the open outdoor space.

noisy interior room, as children play in swimming pool and patio

the size of the room was good. the tv and the parking zone is plenty.

the parking spaces are very accessible and practical.

the hotel is simple, but the place has everything you need (including a parking space) and it looks like the facilities are new

the room service was very good

room service was terrible

room service food is average

restaurant's room service food wasn't delicious.

the gym has great equipment for a hotel gym, david at the bar was excellent

the restaurant and room service

my favorite part was the pool, the gardens and the view

the pool was not clean.

swimming pool so cold. this will make no to go back

pool doesn't have a hot tub which would have been fun for relaxing after a long day of exploring

the room is cold in winter, the private pool is cold.

pool was having a technical issue, they forgot to clean the bin in the room, the shower head

place, giant room, coffee maker in room, nice soap, big bed and wonderful linens, yummy breakfast (be careful with the (-) we had a full breakfast the first morning the second morning we were told that the (+)the location, the staff, the breakfast, the jacuzzi! (-)arrived on a thursday and we were told breakfast is served from 8:00 11:00, so for saturday we booked our tour for 9:30am to have (+) nice rooms, garden, breakfast, location and service (-)breakfast only included items listed on the menu, which was mainly omelette-based (-)breakfast to late (*)booked a room and paid for 4 people with breakfast included but they would only include 2

the pool is not open

we asked for pool towels

big room, easy fairly secure parking

having safe parking was a plus