weren t working, power kept going out, room service was bland and overpriced, bedroom walls were thin could here other room s noises

room service was good but a bit slow

room service

room service food was very bland

they didnt have deserts as posted on the room service menu

breakfast on the day we were there was only ok - although it was cooked to order.

very clean, good breakfast, lovely staff

breakfast tasted good, the bed was comfortable and i loved the waterfall shower

good location, breakfast

breakfast was amazing

the gym is very well equipped and has everything you need to make a 2 hours exercise routine

new building, great restaurant and gym

for 4 people and they only put 3 towels and additionally there were no towels available at the pool

parking for my motorcycle

great facilities that include a nice gym, pool, spa, restaurant, and more

the pool had longer hours so i could site see during the day and swim at night/early morning

the pool area was not clean and overcrowded

comfortable hotel, clean. room service was good and staff were courteous.

3-the receptionist failed to leave an open voucher, so every food consumption, even room service had to be paid on the spot

excellent room service

facility was excellent, friendly staff and fitness studio

and the swimming pool outside, they make warm which it very nice

breakfast was absolutely fantastic

breakfast price was a little too expensive

breakfast buffet had a lot of great options, comfortable and clean beds.

the beds were comfortable and the included breakfast was good

wifi non existent on 2nd floor

wifi didn't work sometimes, that's the only real dislike

the wifi reception was very poor in various rooms.

the wifi is useless there is no parking the bathroom's cabin doesn't close so the water goes

tower, room darkening shades made sleeping easy, and the air conditioning worked great as did the wifi

decent rooms, but hot water and wifi were iffy at best.

ok room. nice people. good parking.

the location was absolutely superb- we just walked to everything, easy to find and the parking was great

hotel is very nice, well located to the sights. has a good secure parking lot.

calo). it has an own big parking.

there is parking space with security

it s well located, just a short walk to both the city center and the pyramids, and also offers parking

close to all the sites to see and they have room service that's very quick

wifi

location wifi

free wifi with good signal in the room

we could do an early check in as fortunately our room was ready

the stay included breakfast (though it wasn't mentioned in the reservation)

is the a prison very noise speakers from the prison also shooting sounds from nearby and cars parking near the room all day couldn't sleep and still wait for

good parking for our car and utility trailer

they are pet friendly but then charge fees that almost double the cost of the room), had secure parking for vehicles, and had a good breakfast included

parking lot was super close to the rooms

we liked the garden and the parking lot

the swimming pool was lovely with views of the volcanoes. the breakfast was great!

parking was supposedly included but its actually a reasonable 100mx per 24hr

very good parking. friendly staff. nice room. good privacy.

great staff. good size rooms. lovely garden and free ample parking.

the setting is pretty and the public park adjacent is nice but a public pool is not part of the hotel

are confy, great location, great decor, small, private and with all the main amenities cable, wifi, etc

the rooftop pool is not really for swimming.

the pool open a bit late

the rooftop pool with the view on the cholula pyramid is unmatched

itself

beautiful hotel and grounds, relaxing rooftop pool area

people, superb hospitality, great location, closed parking and the breakfast was very delicious

parking is a few blocks away

safe & secure parking is attached to the hacienda

the parking lot is small

property, great room service, the proximity to tourist areas was great, as well as plenty of restaurants nearby and

large spacious rooms, high ceilings, parking available

location in the center of cholula, new facility, clean, nice ambiente, very friendly staff, valet parking, overall a good choice

swimming pool next to the room. too noisy

the heated pool was enjoyable

i like the pool

the temperature of the pool is perfect

not enough parking on weekend

other than the breakfast, every thing was perfect

the bar with the blue velvet comfy chairs

centric, comfortable room and size, big pool, the hotel is really good.

location was excellent. excellent breakfast. will definitely book this hotel again

no gym available, pool in reparation process a cheto in my room, no wc paper at my room

location , breakfast room

in the price breakfast was include simple nut very ok

everything was fine considering room service

t this) free laundry

so much is included in the price: complimentary coffee, excellent breakfast, parking if needed, and

oscar was super friendly and helpful, he gave us insight of top spots to see, guided us to free parking and even walked us through city center all the way to tourist info

parking included at an

hotel offers water, coffee, tea and laundry service

the hotel is simple, but the place has everything you need (including a parking space) and it looks like the facilities are new

location parking

staff was friendly dinner area was good to work indoor parking was good

the staff is friendly and the hotel has its own parking space.

the restaurant and room service

wifi

if you have kids, the pool is great and has warm water

during our visit the hotel was very busy, the rooms overlook the pool and restaurant and so it was very noisy with children playing in the pool from first thing in

location, across from pyramid, very good, tasty breakfast, easy parking, very fluffy

the pool is not open

we asked for pool towels

they even flund toys for my small kids to play by the pool

pool was having a technical issue, they forgot to clean the bin in the room, the shower head

beautiful garden, pool, waterfall and

big room, easy fairly secure parking

having safe parking was a plus

kind staff and great local breakfast

the staff was quite helpful and breakfast was really good.

perfect service, valet-parking good breakfast very friendly staff

breakfast was okay, but didn’t like that they said the 2 kids with me would cost 50 pesos extra each child

the breakfast that was included was the best i ve had in mexico

compact white very clean shining new rain shower walki in great breakfast - and wonderful staff

staff ,service, breakfast

the room service was very good

room service was terrible

room service food is average

restaurant's room service food wasn't delicious.

the gym has great equipment for a hotel gym, david at the bar was excellent

by chance i met the owners whom in reception whom at their own will gave me great info on laundry, restaurant and things to do in and around puebla

the amenities in the room are good, bed comfortable, wifi, fast and reliable

wifi password didn t work

refillable water - you have to buy water bottles off them instead of refilling your own wifi wasn't great in the room i was

wifi not so good.

the front desk staff not to helpful the room service bad

it would suddenly spit water out, it was quite frightening for the kids

neighbors while being intimate and talking in addition to hearing everything from the yard where kids play and scream location: even if super close to bus station , walking to the center i

it would suddenly spit water out, it was quite frightening for the kids

neighbors while being intimate and talking in addition to hearing everything from the yard where kids play and scream location: even if super close to bus station , walking to the center i

the size of the room was good. the tv and the parking zone is plenty.

the parking spaces are very accessible and practical.

parking is a bit tight but works out.

has a parking right there, elevator, very close to exit roads of the city and 15 min from downtown, very

and only room service except for breakfast

breakfast service and options. no room service available at nigth

room service fast and hot food too really good too

good, prompt room service

with a very good mood attending us, the breakfast fresh and good taste, the room was clean and comfort

amazing spacious room, impressive entrance hall, great menu for room service

ordered some room service, it was a bit expensive compared to food in puebla and not very good

but there was no room service

ps not included of course) and very convenient

free valet parking is a plus

she was waiting for us at the door and kindly guided us to the parking area, checked us

easy to find. secure parking.

great location for our needs, nice restaurant.for dinner and breakfast safe and secure parking .

beautiful building, clean, good service, breakfast very good

and upgraded our breakfast to a cooked one

were not clear about breakfast for kids under 2 years old

breakfast is not included despite what the booking says

breakfast at the restaurant was very good

was very clean, modern, had everything you could need in the kitchen to prepare a meal, accepted pets, and it was an easy drive to the historic district

the daily breakfast included was delicious, also

did like having breakfast served to our room every morning and the flexibility with the cleaning schedule