the hotel is simple, but the place has everything you need (including a parking space) and it looks like the facilities are new

the temperature of the pool is perfect

facility provided parking at no charge

they picked up our laundry at the laundry center down the street for us because they were going to close before we

amazing spa - try the massages, worth it

pretty room a/c and heating work well and easy to use great staff good breakfast there's a pretty pool, but it's not big

the restaurant and room service

we enjoyed the pool and restaurant and had some good breakfasts/drinks/snacks

also, the wifi is intermittent inside the room so you need to be creative where you use your phone to get

location, across from pyramid, very good, tasty breakfast, easy parking, very fluffy

com we got early check in but had a problem with the room with no wifi in or outside as had with sister hotel so by time sorted we lost the gain of early check in

parking is a few blocks away

safe & secure parking is attached to the hacienda

the parking lot is small

beautiful hotel and grounds, relaxing rooftop pool area

pool is small, it is only for staying a little bit

we didn t check out the pool, but the breakfast was delicious

the pool open a bit late

rooftop pool nice as well

are confy, great location, great decor, small, private and with all the main amenities cable, wifi, etc

big room, easy fairly secure parking

having safe parking was a plus

close to all the sites to see and they have room service that's very quick

we could do an early check in as fortunately our room was ready

location wifi

great location, very friendly staff, very good wifi connection

free wifi with good signal in the room

calo). it has an own big parking.

it s well located, just a short walk to both the city center and the pyramids, and also offers parking

they had parking places and the gardens were nice

very close to the center

the location is very convenient, including free parking for hotel guests

the wifi reception was very poor in various rooms.

the wifi is useless there is no parking the bathroom's cabin doesn't close so the water goes

tower, room darkening shades made sleeping easy, and the air conditioning worked great as did the wifi

wifi non existent on 2nd floor

wifi didn't work sometimes, that's the only real dislike

beautiful campus with a huge garden and a pool

parking and green areas

there is ample parking onsite

the setting is pretty and the public park adjacent is nice but a public pool is not part of the hotel

great staff. good size rooms. lovely garden and free ample parking.

parking lot was super close to the rooms

is the a prison very noise speakers from the prison also shooting sounds from nearby and cars parking near the room all day couldn't sleep and still wait for

they are pet friendly but then charge fees that almost double the cost of the room), had secure parking for vehicles, and had a good breakfast included

good parking for our car and utility trailer

we liked the garden and the parking lot

property, great room service, the proximity to tourist areas was great, as well as plenty of restaurants nearby and

decent rooms, but hot water and wifi were iffy at best.

ok room. nice people. good parking.

large spacious rooms, high ceilings, parking available

place, giant room, coffee maker in room, nice soap, big bed and wonderful linens, yummy breakfast (be careful with the (-) we had a full breakfast the first morning the second morning we were told that the (+)the location, the staff, the breakfast, the jacuzzi! (-)arrived on a thursday and we were told breakfast is served from 8:00 11:00, so for saturday we booked our tour for 9:30am to have (+) nice rooms, garden, breakfast, location and service (-)breakfast only included items listed on the menu, which was mainly omelette-based (-)breakfast to late (*)booked a room and paid for 4 people with breakfast included but they would only include 2

pool was having a technical issue, they forgot to clean the bin in the room, the shower head

the room is cold in winter, the private pool is cold.

they even flund toys for my small kids to play by the pool

beautiful garden, pool, waterfall and

the stay included breakfast (though it wasn't mentioned in the reservation)

i liked the gym facilities and room service

hotel has great service and its technology is very good, the room is really clean, and the room service is very acquainting

basic breakfast service. no room service or food availability

room service and food was good

food was cold when we ordered room service and almost all breakfast food was cold at the buffet

room service was excellent. the layout of the room was amazing.

the front desk is quite helpful and so is the room service

room service is nice and tasty

room service was amazing and exceptional customer service from check in to check out.

clean room and very comfy bed. room service is quick and restruant was amazing

the food room service was delicious and prompt

there was access to the gym facilities and the pool facilities

the hotel's pool was unusable as the water was notieable green and dirty

i called a few days before my arrival and i was told that the pool was open and when i got to the property, it was not true

the parking is quite messy. the swimming pool wasn t clean. the place is old.

the pool needs a schedule about private pool parties, for try to take a less busy time in there.

the smell of the elevator. the room was very hot and the pool didn't look well.

location, cleanliness, free private parking and room's size.

-accommodated me on my early check in

very nice indoor pool and jacuzzi

while they were in proceso of repairing it i pulled a mcgyver and propped the pool cleaning rod against it to hold it in the on position

location, price, very warm pool with small pool for children

parking is a bit tight but works out.

has a parking right there, elevator, very close to exit roads of the city and 15 min from downtown, very

amazing spacious room, impressive entrance hall, great menu for room service

ordered some room service, it was a bit expensive compared to food in puebla and not very good

but there was no room service

staff at the parking

secure parking and dog friendly

room service food mediocre

of the worst room service that i ever met in my life or the two time chicken soup came completely cold

gym wasn t available during my stay. rooms on the top level are pretty noisy.

incredible breakfast, perfect location, excellent staff, big room.

we were very interested in the bar or the lobby based on the photos and they didn t look anything like the pics on the site

room service is at limited times (not 24hrs, but not a deal breaker) (+)friendly, dedicated professional staff. clean rooms, hotel and very good room service cleaning. (-) no room service

parking lot is very small and floods

better wifi

is a bit complicated to get the parking because the hotel is located at the corner, just be careful when you re driving by

comfortable beds, nice bathroom, elevator, silent a/c, nice and helpful staff, good wifi signal in the room

breakfast at the restaurant was very good

did like having breakfast served to our room every morning and the flexibility with the cleaning schedule

was very clean, modern, had everything you could need in the kitchen to prepare a meal, accepted pets, and it was an easy drive to the historic district

the daily breakfast included was delicious, also

pool, gym, parking lot

clean, relaxing, breakfast included although limited options.

breakfast room was freezing cold.

breakfast was included and the buffet had a variety of items

the location was convenient and the breakfast options were good too.

parking garage was dark

clean, great continental breakfast included, could do a late checkout, i askedb for a room with a view towards the volcanoes

breakfast is great value

bad wifi

it was clean ,the pool was great ,nice and warm,

the gym is very well equipped and has everything you need to make a 2 hours exercise routine

new building, great restaurant and gym

parking for my motorcycle

the pool had longer hours so i could site see during the day and swim at night/early morning

great facilities that include a nice gym, pool, spa, restaurant, and more

for 4 people and they only put 3 towels and additionally there were no towels available at the pool

the pool area was not clean and overcrowded

he reminded us if we need any room service, water or anything else to please let him know

the bed was great, and the room service was excellent.

the location, breakfast, staff

breakfast flavor was a bit on the mid-bad side

bathroom was old, in need of renovation!!! parking restrictive.

breakfast was absolutely fantastic

breakfast price was a little too expensive

breakfast buffet had a lot of great options, comfortable and clean beds.

excellent room service

comfortable hotel, clean. room service was good and staff were courteous.

3-the receptionist failed to leave an open voucher, so every food consumption, even room service had to be paid on the spot

hugo on the bar took excellent care of us

buffet, fitness center, friendly staffs, quit comfort

room service food is average

the room service was very good

room service was terrible

restaurant's room service food wasn't delicious.

bar is another thing

room service fast and hot food too really good too

breakfast service and options. no room service available at nigth

good, prompt room service

and only room service except for breakfast

everything excellent. good location, great gym, large swimming pool, delicious breakfast.

room service

weren t working, power kept going out, room service was bland and overpriced, bedroom walls were thin could here other room s noises

room service wasn't available like 30 minutes when i wanted to order but once i was able to place

they didnt have deserts as posted on the room service menu

-room service took forever

parking available good bed and very clean

beds are comfortable, there is a pool and kids area

is great, secure parking

the receptionist was really nice and helpful and there is an area where kids can play next to the pool

in outside the gate of the place, parking a bit tricky, restroom fake wood was swallow due to water

we had a breakfast included fruit juice toast and coffee but you can upgrade if you want eggs etc

left at 6 am so we never had breakfast ,but we have stayed here a number of times as it is a great location to visit family, the

were not clear about breakfast for kids under 2 years old

great location for our needs, nice restaurant.for dinner and breakfast safe and secure parking .

to check in and go to our room and another 30 minutes till they put our car into the secured parking

the wifi was awful.

the wifi is spotty at times

on site secure parking is available

good location

the wifi is patchy.

excellent breakfast with plenty of hot and cold choices

breakfast was okay, but didn t like that they said the 2 kids with me would cost 50 pesos extra each child

compact white very clean shining new rain shower walki in great breakfast - and wonderful staff

the breakfast was really good, buffet and with a lot of variety

very good wifi