very clean, good breakfast, lovely staff

breakfast on the day we were there was only ok - although it was cooked to order.

breakfast tasted good, the bed was comfortable and i loved the waterfall shower

breakfast was amazing

breakfast was incredible as usual. love this property!!

the room is cold in winter, the private pool is cold.

place, giant room, coffee maker in room, nice soap, big bed and wonderful linens, yummy breakfast (be careful with the (-) we had a full breakfast the first morning the second morning we were told that the (+)the location, the staff, the breakfast, the jacuzzi! (-)arrived on a thursday and we were told breakfast is served from 8:00 11:00, so for saturday we booked our tour for 9:30am to have (+) nice rooms, garden, breakfast, location and service (-)breakfast only included items listed on the menu, which was mainly omelette-based (-)breakfast to late (*)booked a room and paid for 4 people with breakfast included but they would only include 2

we asked for pool towels

pool was having a technical issue, they forgot to clean the bin in the room, the shower head

they even flund toys for my small kids to play by the pool

large spacious rooms, high ceilings, parking available

good parking for our car and utility trailer

we liked the garden and the parking lot

parking lot was super close to the rooms

is the a prison very noise speakers from the prison also shooting sounds from nearby and cars parking near the room all day couldn't sleep and still wait for

they are pet friendly but then charge fees that almost double the cost of the room), had secure parking for vehicles, and had a good breakfast included

parking is a few blocks away

safe & secure parking is attached to the hacienda

the parking lot is small

the wifi is useless there is no parking the bathroom's cabin doesn't close so the water goes

tower, room darkening shades made sleeping easy, and the air conditioning worked great as did the wifi

wifi non existent on 2nd floor

wifi didn't work sometimes, that's the only real dislike

the wifi reception was very poor in various rooms.

close to all the sites to see and they have room service that's very quick

we could do an early check in as fortunately our room was ready

location wifi

free wifi with good signal in the room

great location, very friendly staff, very good wifi connection

they had parking places and the gardens were nice

there is parking space with security

the location is very convenient, including free parking for hotel guests

one night but we loved it, close to everything we needed and very important for us to have a safe parking spot for the rental and they have

calo). it has an own big parking.

i like the swimming pool and the relaxing of the room.

amazing spa - try the massages, worth it

the temperature of the pool is perfect

swimming pool next to the room. too noisy

the heated pool was enjoyable

are confy, great location, great decor, small, private and with all the main amenities cable, wifi, etc

old mansion completely renovated in the most exquisite style, with a rooftop and a pool with a panoramic view on the city and volcanoes around) is incredible

the rooftop pool with the view on the cholula pyramid is unmatched

the pool area has great views of the pyramid and you can see the volcano

itself

rooftop pool nice as well

the hotel is simple, but the place has everything you need (including a parking space) and it looks like the facilities are new

big room, easy fairly secure parking

having safe parking was a plus

pros: pet friendly, hot water, secure parking

beautiful campus with a huge garden and a pool

the residence's garden is wonderful and the pool is really huge

the setting is pretty and the public park adjacent is nice but a public pool is not part of the hotel

i used the pool only once -- it didn't feel 100% clean, but maybe that was just me

great staff. good size rooms. lovely garden and free ample parking.

the restaurant and room service

swimming pool so cold. this will make no to go back

if you have kids, the pool is great and has warm water

wifi worked well

during our visit the hotel was very busy, the rooms overlook the pool and restaurant and so it was very noisy with children playing in the pool from first thing in

decent rooms, but hot water and wifi were iffy at best.

ok room. nice people. good parking.

room service from the restaurant across the street was quick and

property, great room service, the proximity to tourist areas was great, as well as plenty of restaurants nearby and

room service food was very bland

-room service took forever

they didnt have deserts as posted on the room service menu

room service wasn't available like 30 minutes when i wanted to order but once i was able to place

room service was good but a bit slow

nice gardens, a big room, and great, secure parking for my motorcycle.

there is a parking port if you need it

staff were excellent - secure onsite parking at night and overall really enjoyed our quick stay

the gym is very well equipped and has everything you need to make a 2 hours exercise routine

new building, great restaurant and gym

the stay included breakfast (though it wasn't mentioned in the reservation)

the pool area was not clean and overcrowded

for 4 people and they only put 3 towels and additionally there were no towels available at the pool

parking for my motorcycle

great facilities that include a nice gym, pool, spa, restaurant, and more

the pool had longer hours so i could site see during the day and swim at night/early morning

excellent room service

comfortable hotel, clean. room service was good and staff were courteous.

3-the receptionist failed to leave an open voucher, so every food consumption, even room service had to be paid on the spot

buffet, fitness center, friendly staffs, quit comfort

and the swimming pool outside, they make warm which it very nice

breakfast was absolutely fantastic

breakfast price was a little too expensive

breakfast buffet had a lot of great options, comfortable and clean beds.

there was access to the gym facilities and the pool facilities

location ans the pool

pool , super dirty

the continental breakfast options and the color of the pool

the hotel's pool was unusable as the water was notieable green and dirty

the smell of the elevator. the room was very hot and the pool didn't look well.

the roof was nice. room service was good . comfortable beds. free breakfast was very good

i liked the gym facilities and room service

the little options for food and that room service ends at 11 pm. i arrived at midnight

hotel has great service and its technology is very good, the room is really clean, and the room service is very acquainting

late, room service until 1am, and easy free parking below

parking is a bit tight but works out.

has a parking right there, elevator, very close to exit roads of the city and 15 min from downtown, very

room service was excellent. the layout of the room was amazing.

but there was no room service

ordered some room service, it was a bit expensive compared to food in puebla and not very good

amazing spacious room, impressive entrance hall, great menu for room service

like to park my car, but the hotel has valet parking

sleep was amazing, proper secure parking, zero complaints

the front desk is quite helpful and so is the room service

room service is nice and tasty

room service was amazing and exceptional customer service from check in to check out.

clean room and very comfy bed. room service is quick and restruant was amazing

the food room service was delicious and prompt

room service food is average

room service was terrible

restaurant's room service food wasn't delicious.

the room service was very good

safe parking, helpful and friendly staff. super comfy beds.

room service fast and hot food too really good too

good, prompt room service

breakfast service and options. no room service available at nigth

and only room service except for breakfast

everything excellent. good location, great gym, large swimming pool, delicious breakfast.

did like having breakfast served to our room every morning and the flexibility with the cleaning schedule

the daily breakfast included was delicious, also

was very clean, modern, had everything you could need in the kitchen to prepare a meal, accepted pets, and it was an easy drive to the historic district

breakfast at the restaurant was very good

location, cleanliness, free private parking and room's size.

very nice indoor pool and jacuzzi

-accommodated me on my early check in

location, price, very warm pool with small pool for children

while they were in proceso of repairing it i pulled a mcgyver and propped the pool cleaning rod against it to hold it in the on position